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Reviews of Melliber Appart Hotel

4 out of 5
Melliber Appart Hotel
138, Boulevard Moulay Youssef angle, Rue Tiznit (Parc des expositions), Casablanca, Casablanca

Reviews

8.4

Very good

Rating 10 - Excellent. 403 out of 937 reviews" "
Rating 8 - Good. 367 out of 937 reviews" "
Rating 6 - Okay. 105 out of 937 reviews" "
Rating 4 - Poor. 36 out of 937 reviews" "
Rating 2 - Terrible. 26 out of 937 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ryan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Shower would not close properly and would leak all over the floor. Heating and cooling in the room did not do anything at all. Floor was dirty and would track dirt off the floors into the bed even though we hadn't tracked any dirt into the room as the floor were already dirty. We ended up wanting to leave a day early as Casablanca and this hotel were not nice and was told by the receptionist that it should be a problem but it just had to come from Expedia. Contacted Expedia and they tried reaching out to the hotel which they couldn't get a hold of them and then when I went and talked to reception again the next day it was too late to change our checkout time and that they would not refund me the one day. I would highly recommend staying away from this hotel and also Casablanca as a city.
Stayed 3 nights in Mar 2024
Response from NW on 5 Apr 2024
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer; therefore your feedback is very important to us. SincerelyNawal CHAKIR - Manager

10/10 Excellent

kamal

Liked: Amenities, property conditions & facilities
Great value !!
Stayed 3 nights in Mar 2024
Response from NW on 5 Apr 2024
Dear Guest,Thank you for your high scoring. We look forward to your next visits.A bientôt.Nawal CHAKIR - Manager

8/10 Good

EUDALMI, KISSIMMEE

Travelled with partner
Close to the ocean, mesquite and marina mall
Stayed 2 nights in Mar 2024
Response from NW on 5 Apr 2024
Dear guests,I thank you for taking the time to tell us about your good experience in Melliber Appart Hotel of Casablanca.We look forward to your next visits.Kind regards.Nawal CHAKIR - Manager

10/10 Excellent

RUBEN, Belize

Liked: Cleanliness, amenities, property conditions & facilities
My favorite Hotel in Morocco, well located near to everything you need. Very clean, luxury rooms and safe. I highly recommend it!
Stayed 3 nights in Feb 2024
Response from NW on 5 Apr 2024
Dear guest,Thank you for the lovely review. So glad you appreciated the hotel as a whole. We'll hopefully see you again.Kind regardsNawal CHAKIR - Manager

10/10 Excellent

Balraj

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very convenient if you are visiting Mosque. Clean and good options for breakfast. Easy underground parking.
Response from NW on 5 Apr 2024
Dear guest,Thank you for the lovely review. So glad you appreciated the hotel as a whole. We'll hopefully see you again.Kind regardsNawal CHAKIR - Manager

10/10 Excellent

Sherry

Liked: Cleanliness, property conditions & facilities
We loved everything about our stay especially the staff. They were very helpful and friendly!
Stayed 1 night in Feb 2024
Response from NW on 5 Apr 2024
Dear guest,Thank you for the lovely review. So glad you appreciated the hotel as a whole. We'll hopefully see you again.Kind regardsNawal CHAKIR - Manager

6/10 Okay

Mike

Stayed 1 night in Feb 2024
Response from NW on 5 Apr 2024
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer. SincerelyNawal CHAKIR - Manager

10/10 Excellent

RUBEN, Belize

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly Staff , very clean hotel, well location , all turistic atractions are nearby .
Stayed 3 nights in Feb 2024
Response from NW on 5 Apr 2024
Dear guest,Thank you for the lovely review. So glad you appreciated the hotel as a whole. We'll hopefully see you again.Kind regardsNawal CHAKIR - Manager

10/10 Excellent

Bassim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The price and quality of the room was very good.
Stayed 1 night in Jan 2024

6/10 Okay

maria

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I only stayed there for a layover, very noisey
Stayed 1 night in Jan 2024

8/10 Good

Chuck

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Marcelo

Liked: Cleanliness, room comfort
Good!
The hotel was really good. I really enjoyed the breakfast. I wish the blackout curtains were better. It was bright in the morning. The region is good too. I was able to everywhere walking. Just prepare that sound coming from the mosque in the morning is very loud.
Stayed 1 night in Dec 2023

8/10 Good

Rasa

Stayed 2 nights in Jan 2024

4/10 Poor

Mahomed

Travelled with family
Disliked: Room comfort
Great location, spacious room- poor service
The hotel is conveniently situated and the rooms are spacious. The kitchenette is a great help. However, the service is poor. We didn’t have towels on the days we were there and had to request for them a few times. The geyser didn’t heat up and toilet didn’t flush in one of our rooms and the staff did not have an approachable manner when dealing with the situation. There’s always a shortage of dishes and cutlery in the breakfast room.
Stayed 2 nights in Dec 2023

6/10 Okay

Nadia

Stayed 9 nights in Dec 2023
Response from NW on 5 Apr 2024
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer. SincerelyNawal CHAKIR - Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
this is not a 3 star or more hotel it’s like 2
The bathroom was horrible and broken down and a tiny shower and same for the hallways and general property. best part was proximity to the mosque but otherwise look elsewhere unless you don’t care for nice bathrooms.
Stayed 1 night in Dec 2023

6/10 Okay

Yan, Lutz

Travelled with family
The bathroom is very small, especially the shower area. Great location!
Stayed 1 night in Dec 2023

10/10 Excellent

Richard, Philadelphia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful hotel, with a super location right by the mosque. The hotel was immaculately clean and our room was perfect. All the staff, especially the reception, were really nice, very helpful and pleasant. Lastly, car parking was wonderful, right under the hotel with direct access.
Stayed 1 night in Dec 2023

10/10 Excellent

Katie

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Grace

Travelled with partner
Liked: Cleanliness
The hotel was in a very good spot and close to the mesquite which it was the highlight of my trip. The hotel breakfast was awesome it had everything and highly recommend adding it to your reservation. The rooms are a bit outdated and our room did not have hot water and we had to shower with cold water. The instructions are not clear on what to do with the heater.
Stayed 1 night in Nov 2023
Response from NW on 5 Apr 2024
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer; therefore your feedback is very important to us.SincerelyNawal CHAKIR - Manager

4/10 Poor

Mohammed

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location is great, close to the big mosque and restaurants. Everything could be done by foot. However, the elevator is not that big ( 2 people max) the waiting time to get the elevator is overwhelming, expect at least 5 minutes. The brunch is decent, automatic coffee machine work sporadically. The room is very decent not really as advertised. The tv is present but not functioning. The employees used to help the client ask for tips all the time which is annoying since they work in the hotel and I belive they are paid for the job. Overall is ok but definitely not aligned with the number stars. As a recommendation ask the taxi driver to put the meter to pay the right amount instead of just asking if the ride price.
Response from NW on 13 Nov 2023
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been shared with the managers to prevent future occurrence.We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nawal CHAKIR – Manager

8/10 Good

sandra

Liked: Room comfort
They were very welcoming. I arrived early and allowed me to check in for free. Thank you! The AC in my room wasn’t working I called for help someone came right away but after 30 mins it stopped working again. That was my only issue. Breakfast is okay nothing serious. The location is perfect!
Stayed 1 night in Nov 2023
Response from NW on 13 Nov 2023
Dear guests,I thank you for taking the time to tell us about your good experience in Melliber Appart Hotel of Casablanca.Please rest assured, your esteemed feedback has been channeled to the concerned departments accordingly to take into account. We look forward to your next visits.Kind regards.Nawal CHAKIR – Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
It's fine but not outstanding
The fridge and the phone did not work. The staff did their job well but not the most welcoming vibe.
Stayed 2 nights in Oct 2023
Response from NW on 13 Nov 2023
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been shared with the managers to prevent future occurrence.We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nawal CHAKIR – Manager

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from NW on 13 Nov 2023
Dear traveler,Thank you for your positive feedback. We look forward to your next visits.A bientot.Nawal CHAKIR - Manager

10/10 Excellent

Vladimir, Danville

Stayed 1 night in Oct 2023
Response from NW on 27 Nov 2023
Many thanks for your note, so nice. I hope welcome you another time at Melliber Appart Hotel of Casablanca.Nawal CHAKIR - Manager

8/10 Good

Cecilia, Bakersfield

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very noisy at night
Stayed 3 nights in Oct 2023
Response from NW on 13 Nov 2023
Dear Traveler,Thank you for taking the time to share your impressions. Though I am delighted to see that you enjoyed a nice stay overall, I regret to learn that the experience fell short in your view.Please rest assured, your esteemed feedback has been channeled to the concerned departments accordingly to take into account. At MellibeR Appart Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope to have the opportunity to welcome you back in Casablanca,Yours sincerely,Nawal CHAKIR – Manager

6/10 Okay

Sharon, Santa Fe

Liked: Cleanliness
Hotel was run down, noisy neighborhood, no charm. Staff misinformed us of restaurants, staffs attitude was attentive not compliance, no real service. Morning Breakfast was fantastic though, best hotel breakfast ever n Morocco
Stayed 1 night in Oct 2023
Response from NW on 13 Nov 2023
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been shared with the managers to prevent future occurrence.We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nawal CHAKIR – Manager

10/10 Excellent

Mohammed

Stayed 1 night in Oct 2023
Response from NW on 18 Oct 2023
Dear traveler, many thanks for your so nice rating. I hope welcome you a next time in Melliber Appart Hotel of Casablanca.Best regards.Nawal CHAKIR - Manager

10/10 Excellent

Naomi

Liked: Cleanliness, room comfort
Great Place to Stay in Casablanca
The location is a huge advantage. It is a two block walk to the Hassan II Mosque. The facility is well maintained and the rooms are very comfortable. The restaurant on site has tasty meals and the staff is very helpful.
Stayed 1 night in Oct 2023
Response from NW on 18 Oct 2023
Dear traveler, many thanks for your so nice rating. I hope welcome you a next time in Melliber Appart Hotel of Casablanca.Best regards.Nawal CHAKIR - Manager

10/10 Excellent

Vonda

Travelled with family
Liked: Cleanliness, room comfort
Would recommend
This was a great size room. Very clean and I had a great view of the Mosque.
Stayed 1 night in Sep 2023
Response from NW on 3 Oct 2023
Dear traveler,Many thanks for your so nice comment. I hope to welcome you a next time. Best regards.Nawal CHAKIR - Manager

10/10 Excellent

Maria

Stayed 1 night in Sep 2023
Response from NW on 18 Oct 2023
Dear traveler, many thanks for your so nice rating. I hope welcome you a next time in Melliber Appart Hotel of Casablanca.Best regards.Nawal CHAKIR - Manager

10/10 Excellent

Sandra, Fort Lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was ok
Stayed 1 night in Sep 2023
Response from NW on 15 Sept 2023
Dear Guest,Thank you for your high scoring. We look forward to your next visits.A bientot.Nawal CHAKIR - Manager

6/10 Okay

Ullrich

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A reasonable star hotel, but to our standards a quite bad and poor breakfast
Stayed 1 night in Sep 2023
Response from LD on 11 Sept 2023
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been shared with the managers to prevent future occurrence.We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Laurent DELORD – General manager

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very kind. The hotel is clewn and comfortable. Would definitely recommend this place.
Stayed 1 night in Sep 2023
Response from NW on 13 Nov 2023
Dear traveler,Thank you for your positive feedback. We look forward to your next visits.A bientot.Nawal CHAKIR - Manager

10/10 Excellent

Brian

Stayed 3 nights in Aug 2023
Response from NW on 27 Sept 2023
Dear traveler,Thank you for your very kind note. I hope welcome you another time in Melliber Appart Hotel of Casablanca.Nawal CHAKIR - Manager

6/10 Okay

Alla

Travelled with group
Liked: Cleanliness
Location is great and near Mosque and Ricks Cafe. Place is average but for one night to see a few things in Casablanca was good.
Stayed 1 night in Aug 2023
Response from MEL on 29 Aug 2023
Dear,We thank you for your opinion.We wish to welcom you for a next stay in Casablanca.Best regards,

6/10 Okay

Nezha

Travelled with family
Liked: Cleanliness, room comfort
I liked the hotel cause it was so close to Hassan 2 Mosque.
Stayed 2 nights in Aug 2023
Response from MEL on 1 Sept 2023
Dear Madam,We thank you for your stay in Melliber Hotel & Appart.We hope to welcome you for your next stay in Casablanca.Best regards,

2/10 Terrible

Evelyn, PORT SAINT LUCIE

Disliked: Cleanliness, property conditions & facilities
They were most unhelful. I will never stay here!! Avoid at all cost.
Stayed 1 night in Jul 2023
Response from M.EL on 7 Aug 2023
Dear Madam,Having received your email on the day of your supposed departure, and according to our cancellation conditions; the total cost of the reservation is charged in the event of a cancellation before 24 hours of the day of arrival.We suggested that you contact Expedia to see what they can offer you. Our establishment has been commissioned by Expedia, for your reservation not honored.We will be delighted to welcome you during your next stay in Casablanca.Best regards,

8/10 Good

JULIA

Stayed 2 nights in Jul 2023
Response from NW on 27 July 2023
Chère Julia,C'est avec plaisir que je prend connaissance de votre note positive. Je la partage avec l'ensembles des équipes du Melliber Appart Hotel qui travaillent tous les jours pour améliorer l'accueil de nos clients.A très vite. Amicalement.Nawal CHAKIR

10/10 Excellent

Fernanda

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from NW on 17 July 2023
Chère cliente,Merci pour votre note si positive, au plaisir de vous accueillir à nouveau au Melliber Appart Hotel de Casablanca.Amicalement.Nawal CHAKIR - Directrice Adjointe

10/10 Excellent

Elijah W.

Liked: Cleanliness, property conditions & facilities
This was a clean safe place to spend a long layover in Casablanca.
Stayed 1 night in Jul 2023
Response from NW on 12 July 2023
Dear Guest,Thank you for your high scoring. We look forward to your next visits.Best regards.Nawal CHAKIR - Assistant Manager

6/10 Okay

flavia

Travelled with partner
Liked: Property conditions & facilities
We have stayed at this property before, and I felt like it was better last time. The room was nice and spacious but the toilet was crammed in a corner in the bathroom, and the sink counter was broken so it had a lean to it. We did find a cockroach in the room which was upsetting. Our room key didn’t work the second day. We had to go up and down a few times till the manager finally just came up to let us in and we reset the key the next day. Breakfast was different this time as well. They charged for the omelets which were included the last time. I think this may have been because it was winter and not as much business. Parking is also down a very steep parking garage. Overall, Melliber is great for the price, however, it could be alot better with just little fixes here n there.
Stayed 2 nights in Jul 2023
Response from LD on 12 July 2023
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been shared with the managers to prevent future occurrence.We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Laurent DELORD – General manager

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay! The bed was comfortable and I slept really well. The suite I had was spotless, clean and comfortable. Amazing staff: they were nice, helpful, professional, and very personable. Highly recommend this hotel.
Stayed 3 nights in Jun 2023
Response from NW on 10 July 2023
Dear traveler,Thank you for your positive feedback. We look forward to your next visits.A bientôt.Nawal CHAKIR - Assistant Manager

2/10 Terrible

Serena, St-Leonard

Travelled with partner
Disliked: Cleanliness
Other than the distance to the Hassan II Mosque, everything about this hotel was horrible. The mini fridge in the room did not work, we told the front desk about it, and they were almost bothered by the fact that we wanted someone to come check it out. It seemed like they understood but communication was just terrible. Asked for small towels and they kept bringing the big ones. The worst part is that there were BED BUGS. Me and my partner got eaten alive. I do not recommend this place at all.
Stayed 1 night in Jun 2023
Response from LD on 10 July 2023
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been shared with the managers to prevent future occurrence.We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Laurent DELORD – General manager

8/10 Good

Aliyah, Great Falls

Stayed 1 night in May 2023
Response from NW on 27 June 2023
Merci pour cette note positive, au plaisir de vous accueillir à nouveau au Melliber Appart Hotel de Casablanca.Amicalement.Nawal Chakir - Directrice Adjointe

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. Outstanding staff. Very nice. I highly recommend it.
Stayed 1 night in May 2023
Response from LD on 2 June 2023
Dear traveler,Many thanks for this comment, I share it with all the teams of Melliber Appart Hotel.Best regards.Laurent DELORD - General Manager

4/10 Poor

Shahid

Travelled with family
House keeping came to fix the air conditioning as well as the refrigerator and it didn’t get fixed. Told front desk the next day but they didn’t really say anything.
Response from LD on 17 May 2023
Dear traveler,Thank you very much for your feedback.I am disappointed that the service was not to our usual standard. All these points with problems, will be addressed with my managers. Once again thank you for your feedback and forward to welcoming you back.Laurent DELORD - General Manager

8/10 Good

Samira

Stayed 1 night in Apr 2023
Response from LD on 22 May 2023
Chère voyageuse, merci pour votre retour positif et au plaisir de vous retrouver au Melliber Appart Hotel de Casablanca.Laurent DELORD - Directeur Général

10/10 Excellent

david

Stayed 1 night in Apr 2023
Response from LD on 19 May 2023
Many thanks for this nice notification. Hope to see you a next time in Melliber Appart Hotel of Casablanca.Laurent DELORD - Directeur Général

10/10 Excellent

Aldo

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2023
Response from LD on 7 Apr 2023
Dear Guest,What a pleasure to read that we managed to make your stay amazing.We look forward to your return.Best regards,Laurent DELORD - General Manager