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Reviews of Hilton Garden Inn Casablanca Sud

3.5 out of 5
Hilton Garden Inn Casablanca Sud
Boulevard Zoulikha Nasri, Casablanca, Casablanca-Settat

Reviews

9.0

Wonderful

Rating 10 - Excellent. 136 out of 218 reviews" "
Rating 8 - Good. 57 out of 218 reviews" "
Rating 6 - Okay. 10 out of 218 reviews" "
Rating 4 - Poor. 8 out of 218 reviews" "
Rating 2 - Terrible. 7 out of 218 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela, Lexington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean and quiet. Stayed in 1 bedroom suite which was very nice size good value
Stayed 1 night in Mar 2024
Response from The management on 3 Apr 2024
Dear Pamela, we thank you for sharing your review and for your 5* rating; we are looking foward to welcome you back in the near future.Sincerely,

10/10 Excellent

Amir Altaf

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, near the airport and easy access to industrial zone.
Stayed 2 nights in Feb 2024
Response from The management on 2 Mar 2024
Dear Amir Altaf, we thank you for your 5* rating; looking forward to welcome you back in the near future.Kind regards,

6/10 Okay

KHALID

Disliked: Staff & service
Stayed 8 nights in Oct 2023
Response from The management on 15 Jan 2024
Thank you for sharing Khalid.Sincerely,

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking into the lobby was like walking into an aroma therapy spa. The lobby, halls and my room were immaculate! I have never seen a hotel at this standard before! It was as if it was the first day they opened. The front desk staff were pleasant and professional! I was very pleased with my stay! Amazing stay! Thank you!!
Stayed 1 night in Jan 2024
Response from The management on 12 Jan 2024
Dear Tanisha,The team and I thank you for sharing your review online, your comments are really appreciated.We are looking forward to seeing you again for your next trip in Casablanca.Sincerely,

10/10 Excellent

Husain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The management on 12 Jan 2024
Thank you Husain for the 10 rating, much appreciated.Best regards,

10/10 Excellent

Hajiba

Stayed 1 night in Dec 2023
Response from The management on 12 Jan 2024
Thank you Hajiba for the very nice rating.Best regards,

8/10 Good

Jacqueline

Stayed 2 nights in Dec 2023
Response from The management on 31 Dec 2023
Dear Jacqueling we thank you for your rating.

10/10 Excellent

Abdellah

Stayed 1 night in Dec 2023
Response from The management on 15 Jan 2024
Thank you for your 5* rating Abdellah.Kind regards,

4/10 Poor

Rana

Disliked: Cleanliness, staff & service
Worst customer service I have ever received
Stayed 1 night in Dec 2023
Response from The management on 11 Dec 2023
Dear Rana,I am sorry to read you have been dissatisfied with your stay with us. Hoping to welcoming you back in Casablanca to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Sincerely,The management

2/10 Terrible

Rana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a terrible experience at this hotel. The staff don’t communicate with each other. It took them 5 hours to get our beds ready after we checked in. They gave us dirty towels and dirty cups. After I asked them 4 times. Half the lights in our room weren’t working. They have a “taxi” service to the airport that wanted to charge us on the side so he can pocket money. He said he would charge us 300, he said the hotel takes half the money and he would rather make the money himself. We felt bad for him, at 4 am when I called to see where he was he said its 400 or he wasn’t coming, he was afraid he would get caught. At this point we had no choice we had to get to the airport. Never staying here again. One of the worst customer service I have received since we arrived.
Stayed 2 nights in Dec 2023
Response from The management on 11 Dec 2023
Dear Rana,I am sorry to read your comment.We appreciate your feedback as we strive towards continued improvement and rest assured that the matter has been fully investigated.Sincerely,The management

10/10 Excellent

Hoi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was inconvenient. There was practically nothing around the hotel within walking distance.
Stayed 3 nights in Oct 2023
Response from The management on 11 Dec 2023
Thank you for sharing.For our readers: we are located in the Sidi Maarouf business and entertainment district. Mohamed V Airport is 22 kilometers away, and we’re within 10 km of Hassan II Mosque, Bouskoura Golf Course, Morocco Mall, and the city center.Sincerely,Hilton Garden Inn Casablanca

10/10 Excellent

Karsten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The management on 6 Dec 2023
Thank you Karsten for noting us 10 out of 10.Sincerely,

10/10 Excellent

AMIT, KILLEEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Nov 2023
Response from The management on 2 Dec 2023
Dear Amit,Thank you for your rating.Sincerely

10/10 Excellent

Yahya A

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and clean but far from everything.
Response from The management on 2 Dec 2023
Dear Yahya,Thank you for sharing your nice comment.Sincerely,

10/10 Excellent

Fuad

Stayed 4 nights in Nov 2023
Response from The management on 13 Nov 2023
Thank you Fuad for giving us a great feed back.Sincerely,

10/10 Excellent

Phyllis

Travelled with family
This was a perfect stay for our first trip to Morocco. The staff was very nice, attentive and accommodating and the food was good.
Stayed 6 nights in Nov 2023
Response from The management on 10 Nov 2023
Dear Phyllis,The team and I thank you for sharing your nice words and we hope to welcome you back in the near future.Sincerely,

4/10 Poor

Mohammad

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from The management on 28 Oct 2023
Good morning, sorry to read your note.Sincerely,

10/10 Excellent

Mubarak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but with a bit of a distance from the city center the staff, the amenities, the food parking where all good all in all I like this hotel
Stayed 1 night in Oct 2023
Response from The management on 31 Oct 2023
Dear Mubarak, we thank you for sharing your nice words and are glad to read that you have enjoyed the hotel.Sincerely,

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel Option
The hotel is out a ways from Casablanca (about 15 min from the excitement of downtown) which worked great for us. The morning breakfast is lovely and worth it. The entire hotel is very clean and safe. Great air conditioning and shower! Would definitely stay here again.
Stayed 3 nights in Oct 2023
Response from The management on 26 Oct 2023
Dear Amber,Thank you for taking the time to share your recent experience and for giving us perfect feedback. The team and I hope to welcome you back to the Hilton Garden Inn Casablanca.Sincerely,

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Stayed here a few nights to visit cassa , The hotel is excellent and very clean. The staff at breakfast are very friendly and give a welcoming greeting to make you feel at home. As do the parking security staff . The room itself is well equiped , just as you expect from hilton, and very quiet. The gym is is also fully functioning which is great for a quick hotel excercise session. The only let down for most will be the location , if you plan to walk anywhere then dont stay here .we had a car , so this was really perfect for our stay!
Response from The management on 31 Oct 2023
Dear Christopher, Thank you for sharing your experience with us.Will pass on your comments to the team.We hope to welcome you back in the near future.Sincerely,

10/10 Excellent

Mubarak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. The front desk Amane was great in responding to request s and following up on them.
Stayed 1 night in Oct 2023
Response from The management on 23 Oct 2023
Thank you for sharing your comment, it will be shared also with the team.Best regards,

4/10 Poor

Syed

Comfort v Discomfort
Front staffs are very friendly and caring, specially Zacharia. Our room was like it was built in an hour for us. Bathroom tissue holder on the wall needs to move up. The night tables and coffee table are too small. These require improvements.
Stayed 4 nights in Oct 2023
Response from The management on 23 Oct 2023
Dear Syed, thank you for your comment, will make sure to share with the team and Zacharia. Sorry the room was not exactly to your likings.Best regards,

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you drive, it is very convenient: there are several gas stations around it, it is located between city and airport. Key point we like this hotel is there is very nice and huge restaurant next to it.
Stayed 2 nights in Oct 2023
Response from The management on 23 Oct 2023
Thank you Richard for sharing.Happy to read that you have enjoyed your stay.Best regards,

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new facility. Well maintained by staff. Very clean.
Stayed 1 night in Sep 2023
Response from The management on 13 Oct 2023
Dear Timothy, we thank you for your nice words.Sincerely,

10/10 Excellent

louis

Stayed 2 nights in Oct 2023
Response from The management on 7 Oct 2023
Thank you for noting us with a 10.Sincerely,

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very nice place
Stayed 1 night in Oct 2023
Response from The management on 7 Oct 2023
We thank you for sharing your comment with us.Sincerely,

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend.
Response from The management on 7 Oct 2023
We thank you for recommending us.Sincerely,

8/10 Good

Azzam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff members are pleasant to deal with and security guys are so friendly and helpful when parking and leaving the underground parking. They should fix the AC unit that keeps shutting off during the night it was hot and annoying, and the direction on the Expedia site is wrong someone should fix it.
Stayed 1 night in Sep 2023
Response from The management on 7 Oct 2023
Dear Azzam, We thank you for your comment which will be shared with the team and we will double check our information on expedia.Looking foward to welcome you back.Sincerely,

8/10 Good

Amine

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice et quiet
The people are nice I come many time it’s very nice hotel comfort and quiet I detect problems property in elevator et something problems with shower
Stayed 3 nights in Sep 2023
Response from The management on 30 Sept 2023
Dear Amine,Thank you for your comment.We are looking forward to welcome you back.Sincerely,The management

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The management on 14 Sept 2023
Dear Marco,Thank you for your note.

10/10 Excellent

Jacques

Stayed 1 night in Sep 2023
Response from The management on 14 Sept 2023
Dear Jacques,Thank you for your great score.

4/10 Poor

Maxime

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Good hotel but bad staff
The hotel is new, nice and has convenient traffic access. The staff is bad, breakfast is very poor, the iron board is literally an iron grid which left all my ironings marked with the iron mesh! I asked day & night staff members to change it or to find me a solution but they are still looking for my room! :( Definitely, NOT a Hilton standard, they should review their partnership...
Stayed 4 nights in Aug 2023
Response from The management on 8 Sept 2023
Dear Maxime,Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your stay this time was not up to your expectation. Your comment is forwarded to the team to take the necessary action. Sincerely,The management

10/10 Excellent

Alexis

Stayed 5 nights in Sep 2023
Response from The management on 8 Sept 2023
Thank you for your note, much appreciated.

6/10 Okay

BJ

Travelled with family
Liked: Cleanliness, room comfort
Check in process long drawn out, unprofessional
Stayed 4 nights in Aug 2023
Response from The management on 30 Aug 2023
Dear BJ,I am sorry to read about the check in time. Please rest assured that your comment will be considered.Sincerely,The management

10/10 Excellent

Jagadeesh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay and friendly staff
Stayed 2 nights in Aug 2023
Response from The management on 8 Sept 2023
Dear Jagadeesh,Thank you for sharing your comments.Sincerely

4/10 Poor

Said

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel pas digne d’un Hilton
Cela fait la deuxième fois qu’on séjourne dans cet hôtel censé avoir une Picisîne mais à chaque séjour la picsine est fermé pour travaux. Nous avons demander à la réception et à chaque fois îls annoncent une date d’ouverture qui n’est jamais respecté. On se demande même si elle a fonctionné un jour cette piscine. Un restaurant de grillade avoisinant parfumé l’ensemble de l’hôtel avec de la grillade et on ne parle pas des chiens à proximité qui aboit toute la nuit
Stayed 1 night in Aug 2023
Response from The management on 30 Aug 2023
Bonsoir Said,Je suis désolée de lire que vous n'avez pu profiter de la piscine, en efftet en raison d'un problème technique nous avons du la fermer pour 2 jours; je tiens à préciser que ce fut un cas isolée et que le piscine est ouverte.Je vous remercie de votre compréhension.Sincères salutations,La direction

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne accueil établissement plus que propre dommage que la piscine été indisponible par cette chaleur mais le geste commercial et les propositions nous ont été proposés pour satisfaire notre séjour merci 🙏 aux personnelles toujours souriant disponible patient. A très bientôt Eskander Satin Dima 🇲🇦❤️
Stayed 2 nights in Aug 2023
Response from The management on 24 Aug 2023
Bonsoir Linda,Nous vous représentons nos excuses pour l'inconvénience due à la piscine en raison d'un problème imprévu. Ravie de lire votre commentaire sur l'équipe.Nous vous remercions d'avoir choisi le Hilton Garden Inn Casablanca et nous espérons vous revoir dans un futur proche.La direction

10/10 Excellent

larbi

Stayed 2 nights in Aug 2023
Response from The management on 22 Aug 2023
Thank you for scoring 10 out of 10.

10/10 Excellent

Tammy

Stayed 1 night in Aug 2023
Response from The management on 22 Aug 2023
Thank you for scoring 10 out of 10.

10/10 Excellent

Maqsood, Greensboro

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, very friendly and accommodating. Gave us good ideas of the area, where to eat, etc. would definitely stay at this hotel again.
Stayed 1 night in Jul 2023
Response from The management on 5 Aug 2023
Dear Guests, thank you very much for sharing your nice comments online.The Management

10/10 Excellent

fouzia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Hotel Management on 31 July 2023
Thank you for sharing your comment.Sincerely, The management

8/10 Good

Chen Tzu

Stayed 3 nights in Jul 2023
Response from Hotel Management on 24 July 2023
Thank you for sharing your comment.Sincerely, The management

10/10 Excellent

Camilla

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
An amazing restaurant next door. Hotel was very clean. Staff was extremely polite and helpful. I would love to stay again.
Stayed 1 night in Jul 2023
Response from Hotel Management on 24 July 2023
Dear Camilla,The team and I are very happy to read your online comments and we thank you for sharing.Looking forward to welcome you back in the near future.Best regards, The management

10/10 Excellent

Amy

Stayed 1 night in Jul 2023
Response from Hotel Management on 21 July 2023
Thank you for sharing your comment.Sincerely, The management

10/10 Excellent

MOHAMED

Stayed 2 nights in Jul 2023
Response from Hotel Management on 21 July 2023
Thank you for sharing your comment.Sincerely, The management

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely kind and prompt when we needed something.
Stayed 1 night in Jul 2023
Response from Hotel Management on 20 July 2023
Dear Erin,The team and I are very happy to read your online comments and we thank you for sharing.Looking forward to welcome you back in the near future.Best regards, The management

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities
Great placement
Stayed 1 night in Jul 2023
Response from Hotel Management on 20 July 2023
Dear Camilla, thank you for sharing, glad to read that you have enjoyed your stay with us.Sincerely, The management

10/10 Excellent

Obeïda

Stayed 4 nights in Jul 2023
Response from Hotel Management on 17 July 2023
Thank you for sharing your comment.Sincerely, The management

10/10 Excellent

Ouahiba

Stayed 4 nights in Jul 2023
Response from Hotel Management on 15 July 2023
Thank you for sharing your comment.Sincerely,The management

10/10 Excellent

Adil, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff! Super clean and modern. The breakfast option is worth adding as it is far beyond what you expect from a Hilton garden inn in the US for a fraction of the price. Quality and variety is 5 star hotel level and better. Fresh marinated anchovies?
Stayed 1 night in Jul 2023
Response from Hotel Management on 5 July 2023
Dear Adil,The team and I are very happy to read your online comments and we thank you for sharing.Looking forward to welcome you back in the near future.Best regards, The management