2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Melia Cartagena Karmairi

4.5 out of 5
Melia Cartagena Karmairi
Km 3 Vía Manzanillo del Mar, Cartagena, Bolivar

Reviews

7.6

Good

Rating 10 - Excellent. 64 out of 155 reviews" "
Rating 8 - Good. 34 out of 155 reviews" "
Rating 6 - Okay. 22 out of 155 reviews" "
Rating 4 - Poor. 19 out of 155 reviews" "
Rating 2 - Terrible. 16 out of 155 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eugene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Amazing property and drinks and cheap food amazing buffet for breakfast lunch and dinner
Stayed 3 nights in Apr 2024
Response from Melia on 29 Apr 2024
Dear Mr. Eugene,Thank you for taking the time to share your experience with us.It will be a pleasure to have you back soon.Best regards, Alexander Nova Bonilla General Manager (E)Hotel Meliá Cartagena Karmairi

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Melia on 29 Apr 2024
Estimada Señora Tiffany,Para nosotros es un gusto recibir su calificación y comentarios; saber que cumplimos con sus expectativas es motivo de orgullo y satisfacción.Será un placer tenerla de regreso pronto.Cordial saludo,Alexander Nova Bonilla Gerente General (E)Hotel Meliá Cartagena Karmairi

6/10 Okay

Paola

Travelled with group
The hotel is not located in the best area and far from all tourist destinations.
Stayed 3 nights in Apr 2024
Response from Melia on 15 Apr 2024
Dear Mrs. Paola,Receive a cordial greeting from the Melia Cartagena Karmairi Hotel team.We appreciate your rating and comments as an opportunity for improvement.We hope you give us the opportunity to have you again at home and provide the warm service that characterizes us.Cordially yours,Alexander Nova BonillaGeneral Manager (E)Hotel Meliá Cartagena Karmairi

10/10 Excellent

Daisy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked how all the staff and service were very welcoming and attentive to do their best to get the best experience. They were always willing to make this work even there was any issue, they were very accommodating. The food, the spaces, and service was amazing and really enjoy the options they had throughout the hotel.
Stayed 6 nights in Mar 2024
Response from Melia on 15 Apr 2024
Dear Mrs. Daisy,It is a pleasure for us to receive your rating and comments; knowing that we met your expectations is a source of pride and satisfaction.It will be a pleasure to have you back soon.Best regards,Alexander Nova BonillaGeneral Manager (E)Hotel Meliá Cartagena Karmairi

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel y sus instalaciones junto con el servicio del personal son excelentes. La comida es muy buena. Es un hotel tranquilo, muy cómodo y la atención de sus empleados en todos los lugares, desde la recepción, el restaurante, el bar y la piscina es de primera. Lo único que no me gustó es que no tiene acceso directo a la playa. Por lo cual los alrededores se llenan de carros y personas que no son del hotel y que llegan a pasar el día, haciendo muchas veces ruido e irrumpiendo con la tranquilidad del lugar. Pero por lo demás volvería
Stayed 7 nights in Mar 2024
Response from Melia on 1 Apr 2024
Estimado Señor Pablo, Reciba un cordial saludo de parte del equipo de trabajo del Hotel Meliá Cartagena Karmairi. Agradecemos su calificación y comentarios como oportunidad de mejora.Esperamos nos brinde la oportunidad de tenerlo nuevamente en casa y brindarle el servicio cálido que nos caracteriza.Cordialmente,Alexander Nova Bonilla Gerente General (E)Hotel Meliá Cartagena Karmairi

4/10 Poor

Angela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place is rundown. Beach frontage was occupied but public huts etc. Food was good for buffet but not enough variety. Service was the best part of this resort.
Stayed 7 nights in Mar 2024
Response from Melia on 18 Mar 2024
Dear Mrs. Angela, Receive a cordial greeting from the Melia Cartagena Karmairi Hotel team. We appreciate your rating and comments as an opportunity for improvement.We hope you give us the opportunity to have you again at home and provide the warm service that characterizes us.Cordially yours,Alexander Nova Bonilla General Manager (E)Hotel Meliá Cartagena Karmairi

6/10 Okay

Ana

Travelled with partner
Disliked: Property conditions & facilities
Elevators don’t work most of the time and when working are noisy, house keeping is too slow, 4:00 pm in the afternoon and service was not done, request of two extra chairs took more than 24 hours
Stayed 3 nights in Mar 2024
Response from Melia on 14 Mar 2024
Dear Ms. Ana,Thank you for sharing your experience with us. We would like to inform you that the procedures were reviewed with the area involved and corrective measures were implemented to ensure compliance with our standards. We hope to have the opportunity to serve you again and offer you the warm treatment that characterizes us.Best regards,Alexander Nova Bonilla General Manager (E)Hotel Meliá Cartagena Karmairi

8/10 Good

SALVADOR

Liked: Cleanliness, staff & service, property conditions & facilities
Las instalaciones estan viejas... y muy pocas zonas sociales... solo un bar restaurante y la piscina... entendiendo que es solo para adultos deberia tener abierto las zonas humedas para todos..
Stayed 3 nights in Feb 2024
Response from Melia on 7 Mar 2024
Estimado Señor Salvador, Reciba un cordial saludo de parte del equipo de trabajo del Hotel Meliá Cartagena Karmairi. Agradecemos su calificación y comentarios como oportunidad de mejora.Esperamos nos brinde la oportunidad de tenerlo nuevamente en casa y brindarle el servicio cálido que nos caracteriza.Cordialmente,Alexander Nova Bonilla Gerente General (E)Hotel Meliá Cartagena Karmairi

4/10 Poor

Liz

Travelled with partner
Disliked: Staff & service, amenities
No one knows how to say hi,good morning,your welcome,you feel like they are doing you a favor like you are staying for free! They are about 30 workers only two make you feel comfortable,i have been in so many Melia’s Cancún punta cana ,peru etc but this one was very bad
Stayed 1 night in Mar 2024
Response from Melia on 5 Mar 2024
Dear Mrs. Liz,Thank you for sharing your experience with us. We would like to inform you that the procedures were reviewed with the area involved and corrective measures were implemented to ensure compliance with our standards. We hope to have the opportunity to serve you again and offer you the warm treatment that characterizes us.Best regards,Alexander Nova Bonilla General Manager (E)Hotel Meliá Cartagena Karmairi

10/10 Excellent

Roxy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it a bit dated but nothing of consent. Will definitely revisit and recommend
Stayed 5 nights in Feb 2024
Response from Melia on 26 Feb 2024
Dear Ms. Roxy,Thank you for taking the time to share your experience with us.It will be a pleasure to have you back soon.Best regards, Alexander Nova Bonilla General Manager (E)Hotel Meliá Cartagena Karmairi

6/10 Okay

Felix

Travelled with partner
Hotel is nice but needs a lot of up-keeping, specially in the rooms. We first stayed in room 1043, had mold issues which prevented us from sleeping and the shower doesn't drain properly. They switched us to 3039, the mold wasn’t noticeable but again the shower didn't drain well, the safe-box and room phone didn’t work either, and the room wasn’t cleaned after our use. I’ll also recommend additional training to the staff members in general, with the exception of the receptionists who were great, to be more polite and welcoming, mainly the restaurant and bar areas. I learned the maintenance and servicing of the hotel is provided by an outsourced company, but they definitely need a lot of training on all aspects, they should consider emulating the service normally provided in many of the Dominican Republic or Mexican resorts. I can’t speak much about their food because we only had breakfast 3 times, dinner once and 1 appetizer at the bar, but the few times we ate our expectations weren’t meet considering the prior high reviews. In general an average hotel because they did assist immediately when I first reached out with the mold issue, but they might want to improve in every other aspect to reach elite status considering their distance from the city center, their price in comparison to closer hotels and for those travelers from places like the USA and Europe who expect more for their money and traveling time.
Stayed 4 nights in Feb 2024
Response from Melia on 19 Feb 2024
Dear Mr. Felix,Thank you for sharing your experience with us, we would like to inform you that the procedures were reviewed with the areas involved and corrective measures were implemented to ensure compliance with our standards. We hope to have the opportunity to serve you again and offer you the warm treatment that characterizes us.Best regards,Alexander Nova Bonilla General Manager (E)Hotel Meliá Cartagena Karmairi

2/10 Terrible

Abigail

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was mold in the rooms and it smells, active construction going on behind the property and the air is polluted. I checked out one hour after I checked in.
Response from Melia on 22 Feb 2024
Dear Ms. Abigail,Thank you for sharing your experience with us, we would like to inform you that the procedures were reviewed with the area involved and corrective measures were implemented to ensure compliance with our standards. We hope to have the opportunity to serve you again and offer you the warm treatment that characterizes us.Best regards,Alexander Nova Bonilla General Manager (E)Hotel Meliá Cartagena Karmairi

10/10 Excellent

SANDRA, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff/ great restaurant/
Stayed 1 night in Feb 2024
Response from Melia on 12 Feb 2024
Dear Guest,Thank you for taking the time to share your experience with us.It will be a pleasure to have you back soon.Best regards, Alexander Nova Bonilla General Manager (E)Hotel Meliá Cartagena Karmairi

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Comfortable, nice place!
Stayed 1 night in Jan 2024
Response from Melia on 31 Jan 2024
Estimado Señor John,Para nosotros es un gusto recibir su calificación y comentarios; saber que cumplimos con sus expectativas es motivo de orgullo y satisfacción.Será un placer tenerlo de regreso pronto.Cordial saludo,Alexander Nova Bonilla (E)Gerente General Hotel Melia Cartagena Karmairi

8/10 Good

Emilio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They can improve the lunch & Dinner options Music is too loud and disturb rooms at night after 12am To much walk to reach the beach
Stayed 6 nights in Jan 2024
Response from Melia on 19 Jan 2024
Dear Guest, Receive a warm greeting from the team of the Hotel Melia Cartagena Karmairi. We appreciate your rating and comments as an opportunity for improvement.We hope you give us the opportunity to have you again at home and provide the warm service that characterizes us.Cordially yours,Alexander Nova Bonilla (E)General Manager Hotel Melia Cartagena Karmairi

10/10 Excellent

johnny

Stayed 3 nights in Jan 2024
Response from Melia on 9 Jan 2024
Estimado Señor Johnny, Reciba un cordial saludo del equipo de trabajo de Hotel Melia Cartagena Karmairi.Para nosotros es muy importante saber que su visita fue placentera. Esperamos tener el gusto de darle nuevamente la bienvenida.Atentamente, Diego Manrique Narváez Gerente General Hotel Melia Cartagena Karmairi

6/10 Okay

Tahiri Urbano

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Melia on 11 Dec 2023
Estimado Huésped, Reciba un cordial saludo de parte del equipo de trabajo del Hotel Melia Cartagena Karmairi. Agradecemos su calificación y comentarios como oportunidad de mejora.Esperamos nos brinde la oportunidad de tenerlo nuevamente en casa y brindarle el servicio cálido que nos caracteriza.Cordialmente,Diego Manrique Narváez Gerente General Hotel Melia Cartagena Karmairi

2/10 Terrible

Zeev, Sunrise

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Key card tonyhe room don't work, the front desk dont care, don't speak a single word in english however he said in Spanish ones i asked to have someone open the room gor us thats your problem, the room is disgusting no towells, the bed is unmade and used, ac is broken and no ine gives a dame about it, i want a full refund but at 1am is kind of difficult to found another place to spend the night
Stayed 1 night in Nov 2023
Response from Melia on 17 Nov 2023
Dear Mr. Zeev,Thank you for sharing your experience with us, we would like to inform you that the procedures were reviewed with the area involved and corrective measures were implemented to ensure compliance with our standards. We hope to have the opportunity to serve you again and offer you the warm treatment that characterizes us.Best regards,Diego Manrique Narváez General Manager Hotel Melia Cartagena Karmairi

2/10 Terrible

Eliud, Pasadena

Stayed 5 nights in Oct 2023
Response from Melia on 31 Oct 2023
Estimado Huesped,Gracias por compartir su calificación con nosotros.¡Regrese pronto!Cordial saludo,Diego Manrique Narváez Gerente General Hotel Melia Cartagena Karmairi

4/10 Poor

Adriana

Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel is beautiful but it is not suitable if you are looking for a quiet relaxed spot far from the noise and party mood of Cartagena. The beach is about one minute away from the hotel, but being a public beach, everyone seemed to bring their own speakers to play their own music at full blast. The staff at the hotel were very kind and wanted to offer excellent service but they are not well trained so they mixed drinks following the drinks menu they show to guests without much clue of what they're preparing. They were also unable to control unruly guests who abused their stay, and were left to deal on their own with till, bar, snack orders and so on when evidently more staff was needed. If the hotel improves the training and capacity for their staff, the place could be wonderful but at the moment, there is also a construction site right behind and the hotel's private road is in a very poor condition. Don't book this hotel as an all inclusive as there are only two restaurants. Get the cheaper fare with breakfast included and take Uber or taxis for about £3 to the nearest commercial area which has good restaurants and will cost you less than the all inclusive. There is a shuttle to the centre twice a day and it is very convenient and fairly on time.
Stayed 4 nights in Oct 2023
Response from Melia on 31 Oct 2023
Dear Ms. Adriana,Thank you for sharing your experience with us, we would like to inform you that the procedures were reviewed with the area involved and corrective measures were implemented to ensure compliance with our standards and quality of service. We hope to have the opportunity to serve you again and offer you the warm treatment that characterizes us.Best regards,Diego Manrique Narváez General Manager Hotel Melia Cartagena Karmairi

10/10 Excellent

ava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Staff very courteous and friendly. Just far from everything and not enough entertainment on premises.but we were able to explore Cartagena
Stayed 4 nights in Sep 2023
Response from Melia on 29 Sept 2023
Dear Guest,It is a pleasure for us to receive yourcomments; knowing that we met your expectations is a source of pride and satisfaction.of pride and satisfaction.It will be a pleasure to have you back soon.Best regards,Diego Manrique Narváez General Manager Hotel Melia Cartagena Karmairi

8/10 Good

Katherine

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Melia on 21 Sept 2023
Estimada Señora Katherine,Gracias por tomar el tiempo para compartir su experiencia con nosotros.Será un placer tenerla de regreso pronto.Cordial saludo, Diego Manrique Narváez Gerente General Hotel Melia Cartagena Karmairi

6/10 Okay

Daniel, Cudahy

Disliked: Cleanliness, staff & service
Stayed 5 nights in Sep 2023
Response from Melia on 18 Sept 2023
Estimado Señor Daniel, Reciba un cordial saludo de parte del equipo de trabajo del Hotel Melia Cartagena Karmairi. Agradecemos su calificación y comentarios como oportunidad de mejora.Esperamos nos brinde la oportunidad de tenerlo nuevamente en casa y brindarle el servicio cálido que nos caracteriza.Cordialmente,Diego Manrique Narváez Gerente General Hotel Melia Cartagena Karmairi

8/10 Good

roque

Stayed 2 nights in Sep 2023
Response from Melia on 18 Sept 2023
Estimado Señor Roque, Reciba un cordial saludo del equipo de trabajo de Hotel Melia Cartagena Karmairi.Para nosotros es muy importante saber que su visita fue placentera. Esperamos tener el gusto de darle nuevamente la bienvenida.Atentamente, Diego Manrique Narváez Gerente General Hotel Melia Cartagena Karmairi

10/10 Excellent

roque

Stayed 1 night in Sep 2023
Response from Melia on 14 Sept 2023
Estimado Señor Roque,Gracias por tomar el tiempo para compartir su experiencia con nosotros.Será un placer tenerlo de regreso pronto.Cordial saludo, Diego Manrique Narváez Gerente General Hotel Melia Cartagena Karmairi

10/10 Excellent

Salome, AVERENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was exceptional, pleasant and breathtaking
Stayed 4 nights in Aug 2023
Response from Melia on 30 Aug 2023
Dear Salome,It is a pleasure for us to receive your rating and comments; knowing that we met your expectations is a source of pride and satisfaction.It will be a pleasure to have you back soon.Best regards,Diego Manrique Narváez General Manager Hotel Melia Cartagena Karmairi

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional! The hotel was very clean and immaculate. Staff workers were very kind and courteous!
Stayed 3 nights in Jul 2023
Response from Melia on 1 Aug 2023
Dear Mr. Christopher,It is a pleasure for us to receive your rating and to know that we met your expectations.It will be a pleasure to have you back soon.Best regards,Diego Manrique Narvaez General Manager Hotel Melia Cartagena Karmairi

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I love itt
Stayed 3 nights in Jun 2023
Response from Melia on 16 June 2023
Dear Ms. Jennifer, We are proud and pleased to receive your rating.It will be a pleasure to have you back soon.Best regards,Diego Manrique Narvaez General Manager Hotel Melia Cartagena Karmairi

10/10 Excellent

Marylin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with spacious rooms
Stayed 3 nights in May 2023
Response from Melia on 13 June 2023
Dear Mrs. Marylin, We are proud and pleased to receive your rating.It will be a pleasure to have you back soon.Best regards,Diego Manrique Narvaez General Manager Hotel Melia Cartagena Karmairi

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar tranquilo, hotel pequeño, muy cómodo, buena atención, buena comida, no muchos restaurantes porque es un hotel pequeño, playa muy limpia, área de piscina la que más disfrutamos. Recomiendo si busca un lugar tranquilo.
Stayed 3 nights in Jun 2023
Response from Melia on 13 June 2023
Estimada Señora Orbitz,Reciba un cordial saludo de parte del equipo de trabajo de Hotel Melia Cartagena Karmairi.Agradecemos haber tomado unos minutos para compartir su experiencia; nos alegra que haya disfrutado su visita, Para nosotros será un placer tenerla de regreso.Atentamente,Diego Manrique Narváez Gerente General Hotel Melia Cartagena Karmairi

2/10 Terrible

Jose Luis

Stayed 6 nights in May 2023
Response from Melia on 20 June 2023
Estimado Señor Jose,Gracias por compartir su experiencia con nosotros, nos permitimos informar que con el área involucrada se revisaron los procedimientos y se implementaron las medidas correctivas que nos permiten garantizar el cumplimiento de nuestros estándares. Esperamos tener la oportunidad de atenderlo nuevamente y ofrecerle el trato cálido que nos caracteriza.Reciba un cordial saludo,Diego Manrique Narváez Gerente General Hotel Melia Cartagena Karmairi

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in May 2023
Response from Melia on 24 May 2023
Estimado Señor Charles,Para nosotros es un gusto recibir su calificación; saber que cumplimos con sus expectativas es motivo de orgullo y satisfacción.Será un placer tenerlo de regreso pronto.Cordial saludo,Diego Manrique Narvaez Gerente General Hotel Melia Cartagena Karmairi

8/10 Good

Tsering

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Melia on 12 May 2023
Estimado Huesped,Gracias por tomar el tiempo para compartir su experiencia con nosotros.Será un placer tenerlo de regreso pronto.Cordial saludo, Diego Manrique Narváez Gerente General Hotel Melia Cartagena Karmairi

2/10 Terrible

kerryann

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First check in to the hotel I appreciate the welcome drink however there was no tour of the property just a brochure in Spanish and a bag escort to the room. The bed sheet had spot on the front and the sofa is filthy the room has no wash rags or iron which I had to request Dinner the first night was ok - buffet for the duration of the stay it was only buffet open they stated there was 4 restaurants included for the all inclusive however all we got was a buffet activities were at the pool and we had no clue drinks was included in my all inclusive package on a particular day I ordered mimosas and they were stunned umm just to let you know you have to pay for it which was not a problem but the reaction on my boyfriend birthday which made his birthday breakfast very upsetting for the duration we ate at the fish house or at cande in the city.
Stayed 6 nights in Apr 2023
Response from Melia on 24 Apr 2023
Dear Guest,Thank you for sharing your experience with us, we would like to inform you that the procedures were reviewed with the area involved and corrective measures were implemented to ensure compliance with our standards. We hope to have the opportunity to serve you again and offer you the warm treatment that characterizes us.Best regards,Rafael Uribe CastellonGeneral Manager Hotel Melia Cartagena Karmairi

6/10 Okay

maria

Liked: Cleanliness, property conditions & facilities
Buffet is insanely expensive for what they offer
Stayed 3 nights in Apr 2023
Response from Melia on 24 Apr 2023
Dear Guest, Receive a cordial greeting from the Melia Cartagena Karmairi Hotel team. We appreciate your rating and comments as an opportunity for improvement.We hope you give us the opportunity to have you again at home and provide the warm service that characterizes us.Cordially yours,Rafael Uribe CastellonGeneral Manager Hotel Melia Cartagena Karmairi

8/10 Good

Raul

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2023
Response from Melia on 3 May 2023
Estimado Señor Raúl, Reciba un cordial saludo de parte del equipo de trabajo del Hotel Melia Cartagena Karmairi. Agradecemos su calificación como oportunidad de mejora.Esperamos nos brinde la oportunidad de tenerlo nuevamente en casa y brindarle el servicio cálido que nos caracteriza.Cordialmente,Diego Manrique Narváez Gerente General Hotel Melia Cartagena Karmairi

6/10 Okay

Tatiana

Travelled with partner
Liked: Cleanliness, staff & service
It’s an okay hotel. It’s not your typical mega all-inclusive reports with many options for dining and activities. Only 2 restaurants and the offerings are basic. If I had to redo this trip, I would stay in the Walled City or Bocagrande since this property is a bit of a drive away and the food options are so limited. The crowd here is also older and there’s almost nothing to do after 10 pm.
Stayed 6 nights in Mar 2023
Response from Melia on 13 Mar 2023
Dear Mrs. Tatiana, Receive a cordial greeting from the work team of the Hotel Melia Cartagena Karmairi. We appreciate your rating and comments as an opportunity for improvement.We hope you give us the opportunity to have you again at home and provide the warm service that characterizes us.Cordially yours,Rafael Uribe CastellonGeneral Manager Hotel Melia Cartagena Karmairi

10/10 Excellent

Angel, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was really clean.
Stayed 2 nights in Feb 2023
Response from Melia on 3 Mar 2023
Dear Mr. Angel,Thank you for taking the time to share your experience with us.It will be a pleasure to have you back soon.Best regards, Rafael Uribe CastellonGeneral Manager Hotel Melia Cartagena Karmairi

8/10 Good

Elssy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Melia on 10 Mar 2023
Estimada Señora Elssy,Para nosotros es un gusto recibir su calificación y saber que cumplimos con sus expectativas.Será un placer tenerla de regreso pronto.Cordial saludo,Rafael Uribe CastellonGerente General Hotel Melia Cartagena Karmairi

4/10 Poor

Olivia, Vancouver

Travelled with group
Check in was the longest check in process I've ever experienced, the key cards stopped working in less than 24 hours for all guests and we had to reset it at reception every few hours. Reception was extremely rude to our last guest who checked in later
Stayed 4 nights in Feb 2023
Response from Melia on 13 Feb 2023
Dear Guest,Please allow us to know the details of your experience in order to implement the necessary improvement actions in order to fulfill your expectations.We hope you will give us the opportunity to have you at home again.Best regards,Rafael Uribe CastellonGeneral Manager Hotel Melia Cartagena Karmairi

6/10 Okay

Nicole

Stayed 4 nights in Feb 2023
Response from Melia on 6 Mar 2023
Estimada Señora Nicole, Reciba un cordial saludo de parte del equipo de trabajo del Hotel Melia Cartagena Karmairi. Agradecemos su calificación como oportunidad de mejora.Esperamos nos brinde la oportunidad de tenerla nuevamente en casa y brindarle el servicio cálido que nos caracteriza.Cordialmente,Rafael Uribe CastellonGerente General Hotel Melia Cartagena Karmairi

4/10 Poor

Paul

Travelled with partner
Liked: Cleanliness
We chose this property for the partial all inclusive option because we had never vacationed without AI. Very disappointed with the food options because there were next to none on the buffet. The breakfast was the same everyday just about. They did have a la carte menus and that food was actually good..at the bar especially. We ordered the Mini burgers, the pizza and the chicken on a stick several times. The partial all inclusive does not include alcoholic beverages. Thankfully the drinks are cheap (30,000 pesos) so our hotel bill was only $190 USD for the extra food and drinks that we bought during our 5 night stay. There is a beach, but it is not directly in front of the hotel. It is maybe 2 minute walk. I wouldn't waste my money on upgrading to the level because that part of the resort is not beachfront. There are no hotel chairs on the beach. There are vendor tents set up where you have to pay for chairs. The sand is dark so the water doesn't look very clear, but it was very clean. No seaweed. The pool needs some major renovation they have broken slats all around it. No one really comes to take your drink order unless you're native. There's almost no life to this resort. Entertainment was a band, no shows. If you don't speak Spanish you will be overlooked and ignored most of the time. Because the resort is about 25 minutes away from town Uber will cost about 45mil pesos ($9 USD) each way. Biggest complaint no hot water most of our stay! Why?!?!
Response from Melia on 31 Jan 2023
Dear Mr. Paul,Let us know the details of your experience in order to implement the necessary improvement actions to meet your expectations.We hope you will give us the opportunity to have you at home again.Best regards,Rafael Uribe CastellonGeneral Manager Hotel Melia Cartagena Karmairi

10/10 Excellent

Olivier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice place, exquisitely decorated, well manered staff, reasonable price, clise enough to the beach and the city.
Response from Melia on 18 Jan 2023
Dear Mr. Olivier,Thank you for taking the time to share your experience with us.It will be a pleasure to have you back soon.Best regards, Rafael Uribe CastellonGeneral Manager Hotel Melia Cartagena Karmairi

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great peaceful place
Stayed 1 night in Jan 2023
Response from Melia on 18 Jan 2023
Dear Mrs. Natalia,It is a pleasure for us to receive your rating and to know that we met your expectations.It will be a pleasure to have you back soon.Best regards,Rafael Uribe CastellonGeneral Manager Hotel Melia Cartagena Karmairi

2/10 Terrible

Maria

Liked: Cleanliness
Disliked: Staff & service

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice All Inclusive Resort
Nice Resort with delicious food, great drinks, and relaxing facilities, steps from the beach. Even a shuttle bus to Old Town Cartagena, half hour ride.
Stayed 3 nights in Nov 2022
Response from Melia on 5 Jan 2023
Dear Guest,It is a pleasure for us to receive your rating and comments; knowing that we met your expectations is a source of pride and satisfaction.It will be a pleasure to have you back soon.Best regards,Rafael Uribe CastellonGeneral Manager Hotel Melia Cartagena Karmairi

6/10 Okay

charles

Travelled with partner
Liked: Staff & service
First and foremost i would like to say the staff was excellent.... but the facility isnt that great , its a little out dated. They don't believe in face towels, i had to request for them everyday and on the last day i never received them.. There is absolutely NO ocean view. And make sure you select the correct option for ALL INCLUSIVE because its not an ALL INCLUSIVE HOTEL.. but again the staff was amazing. If i visited Colombia again i would not stay here..
Response from Melia on 2 Jan 2023
Dear guest, Receive a warm greeting from the staff of the Hotel Melia Cartagena Karmairi. We appreciate your rating and comments as an opportunity for improvement.We hope you give us the opportunity to have you again at home and provide the warm service that characterizes us.Sincerely yours,Rafael Uribe CastellónGeneral Manager Hotel Melia Cartagena Karmairi

6/10 Okay

Janusz

Travelled with family
The food was good but not much to choose from. Spa and massage services were very good. Limited staff - poor service. Mold in rooms and hallways.
Stayed 6 nights in Nov 2022
Response from Melia on 10 Dec 2022
Dear Mr. Janusz, Receive a cordial greeting from the staff of the Hotel Melia Cartagena Karmairi. We appreciate your rating and comments as an opportunity for improvement.We hope you give us the opportunity to have you again at home and provide the warm service that characterizes us.Yours sincerely, Rafael Uribe CastellonGeneral ManagerMelia Cartagena Karmairi Hotel

4/10 Poor

Stephanie

Disliked: Amenities, property conditions & facilities

8/10 Good

Tamauj

Travelled with partner
Beautiful property, very clean, however my fiancé was given a hard time regarding her passport not having a stamp which I was never given an explanation about and my room was not ready for entry for two hours when I arrived after check in time. However, when I got in the room everything was fine.
Stayed 1 night in Nov 2022
Response from Melia on 7 Nov 2022
Dear guest,Thank you for sharing your experience with us, we would like to inform you that the procedures were reviewed with the area involved and the corrective measures were implemented that allow us to guarantee compliance with our standards.We hope to have the opportunity to serve you again and offer you the warm treatment that characterizes us.Receive a cordial greeting,Rafael Uribe CastellonGeneral ManagerMelia Cartagena Karmairi Hotel