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Reviews of Hotel Santa Cecilia B&B

3.5 out of 5
Hotel Santa Cecilia B&B
Calle Del Arsenal 10-32, Getsemani, Cartagena, Bolivar

Reviews

9.2

Wonderful

Rating 10 - Excellent. 37 out of 55 reviews" "
Rating 8 - Good. 13 out of 55 reviews" "
Rating 6 - Okay. 3 out of 55 reviews" "
Rating 4 - Poor. 1 out of 55 reviews" "
Rating 2 - Terrible. 1 out of 55 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Denise s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Departamento comercial on 10 Apr 2024
Muchas gracias por escogernos como su alojamiento en la ciudad de Cartagena. Será siempre un gusto poder atenderlos.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this hotel. Comfortable and spacious room (we had an interior facing Junior Suite). I was initially disappointed with the interior facing room but with the amount of street noise and lively discos, it was the best option. The staff were friendly, accommodating and welcoming. Delicious breakfast with nice options. We prefer staying in vibrant Getsamani as it is an easy walk to Cartagena. Can’t wait to come back!!
Stayed 2 nights in Mar 2024
Response from Departamento comercial on 10 Apr 2024
Thank you very much for choosing us as your accommodation in the city of Cartagena. It will always be a pleasure to serve you.

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comforting
The hotels were updated, clean, safe,super friendly staff and an excellent breakfast menu was provided.
Stayed 2 nights in Nov 2023

10/10 Excellent

Raihan Mohammad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel, they have security at night, we felt very safe. Hotel staff were very friendly and willing to help in any way. Omar from front desk was the best thing, was full of information and the breakfast sever was such a sweet lady. Also, the breakfast is actually very decent. We had issues with the toilet not flushing and it was fixed right away. Location is topnotch, nice restaurants around and center is only ten minutes walk. The only thing this place is missing is a Pool and please have invest on "do not disturb sign". Thanks again to all the staff for all the smiles!
Stayed 7 nights in Nov 2023
Response from . on 30 Nov 2023
Thank you very much for your comments, we are glad that our hotel lived up to your expectations, we will extend your words to the hotel staff, we hope that on your next visit to Cartagena you decide to stay with us again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
I am so glad I stayed at this hotel! It was perfectly located, there was someone at the front desk 24/7, and the room and bed were very comfortable. The shower had strong hot water and the free breakfast each morning was delightful. Very friendly staff, too!
Stayed 4 nights in Aug 2023
Response from Omar on 28 Oct 2023
Estimada, Jennifer, gracias por sus comentarios nos alegra saber que se sintió a gusto, esperamos que os pueda visitar en el futuro.Gracias.

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
"Hot" water was tepid, otherwise very good
Stayed 5 nights in Aug 2023

6/10 Okay

Maria

Stayed 3 nights in Jul 2023

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. You could choose breakfast options. Hotel was easily located to travel to places in the city. Room was large and clean.
Stayed 2 nights in Jun 2023
Response from Antonio vega on 20 June 2023
Thank for you

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Early checkout
Stayed 4 nights in May 2023

10/10 Excellent

Gabriana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location! We did 3 tours and the meeting point was no more than 10 minutes away (walking) every time. I do recommend bringing ear plugs and this is for ANY WHERE in Cartagena. They have a lot of party buses and no matter where you stay you'll hear them and the street noise. We were lucky and got an interior room BUT we could still hear the buses. Also, just be conscious of the mini bar charges. We took 1 Red Bull and at checkout they wanted to charge us for 2, we had to fight it but in the end we had to only pay for one but when we did they claimed to have "no change" and wanted to pocket 20 pesos. Instead we went outside bought a coffee, got change and gave them the exact amount. Also, I don't recommend having them "call" a driver for the airport. Their driver charges about 60-70 pesos while a taxi charged us 20 pesos. Their breakfast was really good too. Would stay here again, the room was very clean and modern.
Stayed 3 nights in May 2023

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service
Great location as it's walking distance to shops, bars, restaurants, clubs. Water views right from you room (depending on which room you get) I booked two beds but they kept giving me a room with one bed even after notifying them. Everything else was great, breakfast was superb, you order from a menu as opposed to buffet style. Staff is nice and friendly. Rooms were clean and attractive. Only downside was there's no pool.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not easy to eat because I am a vegetarian. They provided me everything what I want to eat. The server is extremely NICE and POLITE.
Stayed 4 nights in Apr 2023

10/10 Excellent

Esteban

Stayed 4 nights in Mar 2023

10/10 Excellent

nidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good

Andres

Stayed 3 nights in Feb 2023

10/10 Excellent

Patricia H

Stayed 2 nights in Jan 2023

10/10 Excellent

Hailey

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is well located. Rooms are good size, comfortable bed, and very clean. Staff is friendly and good breakfast. It's just the hotel, though. No pool or big lobby or anything.
Stayed 3 nights in Jun 2022
Response from General Management, Erika Janna. on 6 July 2022
Dear Veronica Thank you for your comments, We appreciate your feedback! We are happy that you enjoyed your experience in our hotel, we are characterized by our service and human quality, we hope to have the pleasure of welcoming you again.

4/10 Poor

Garth

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is pretty shoddy and it’s workmanship is poor. The deadbolt in the door doesn’t work it just continues to spin and spin and spin. The door handle and latch itself you can see that the door was missed drilled before so they just try to put as big of a door latch as possible but it doesn’t cover the hole for the door. There is no toilet paper holder in the bathroom. There is no hot water in the shower. The Wi-Fi cut out for one day out of my three day stay. The room does have a balcony which is very nice but you can clearly and very audibly hear the highly trafficked road outside of the bedroom 24 hours of the day, I never knew people in Cartagena honk that often but you can hear throughout the night and the day. I can see places where they patched a lot of damage in the bathroom where the shower head connects to the wall, where the door frame connects to the wall of the hotel room. The ethernet connections in the wall are hanging off along with the sockets in some parts. There is dings to the drywall that are sunken in. They are also pretty cheap as they turn off a lot of the hallway lights leading to your room during the evening when you need the lights. Their remotes show Disney Netflix and the like but when you click on it nothing happens. They have these very interesting hanging light fixtures that hang down from the ceiling. Which is very cool although one does hang 3/4 over your head in the bed so you’ll hit it pretty often when you get up.
Stayed 3 nights in Jun 2022
Response from General Management, Erika Janna. on 29 June 2022
Dear Garth Thank you very much for taking the time to share your experience with our brand. The words that you send us mean a lot to us as it helps us improve daily. We have received your comment and we will take it into account to improve the experience of our guests.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff
Stayed 1 night in May 2022
Response from General Management, Erika Janna. on 13 June 2022
Dear Roger We are happy to know that our team was so helpful when you needed their help, I will share your comments with the rest of the team. They love knowing that customers are happy with their service.

10/10 Excellent

Marco, Newmarket

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great if you have business at the Convention Centre or the Municipality Council and surrounding areas. The colonial city is about 10 minutes walking. About the staff, they are supportive with the requirements. This hotel is NOT for passing a time or going to the beach.
Stayed 5 nights in Apr 2022
Response from Laura Castillo G on 26 Apr 2022
Dear Marco Thanks for staying with us. We appreciate your feedback! Your comments are a great motivation for our team who continually work to provide excellent service. We hope you visit us to continue creating memorable experiences for you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
March 2022 - Review
Very clean and very nice. Staff is always so helpful. Just a little bit of language barrier but so willing to help.
Stayed 5 nights in Mar 2022
Response from Laura Castillo G on 24 Mar 2022
Dear Guest Thanks for staying with us. We appreciate your feedback! Your comments are a great motivation for our team who continually work to provide excellent service. We hope you visit us again to continue creating good experiences for you.

8/10 Good

earl brock

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast with a view
I enjoyed the stay at Cecilia very much, Breakfast was very good, the view over the water afforded by the breakfast area was very pleasant. The room was large and clean with excellent sized shower.
Stayed 4 nights in Nov 2021
Response from Laura Castillo G on 17 Dec 2021
Dear Earl Brock Thank you for taking the time to share your experience, we will share your comments with our team since your opinion is very important to us, we are happy to have lived up to your needs and expectations. We hope to see you with.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for 5 days and they made sure my room was made everyday. They provided breakfast every morning which nice. Overall, for the price very nice spot I definitely stay again.
Stayed 5 nights in Nov 2021
Response from Laura Castillo G on 3 Dec 2021
Dear Roger We really appreciate your feedback, feel free to tell your friends about your experience at our hotel. We invite you to follow us on Instagram @hotelsantaceciliactg so that you are aware of our plans and experience with special rates. We would love to see you again very soon.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Laura Castillo on 22 July 2021
Dear keith Thank you for your rating, thank you for being so understanding. We hope you can get to know our property in the next occasion.

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación para eventos en el centro de convenciones.
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria, Santo Domingo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del personal
Stayed 4 nights in Apr 2024

10/10 Excellent

Denian

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Departamento comercial on 10 Apr 2024
Muchas gracias por escogernos como su alojamiento en la ciudad de Cartagena. Será siempre un gusto poder atenderlos.

10/10 Excellent

Priscila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa estadia. Café personalizado, não é buffet, mas tem tudo que precisar. O conforto dos quarto não tem igual, impecável na limpeza, ambiente tudo ótimo.
Stayed 1 night in Feb 2024
Response from Departamento comercial on 10 Apr 2024
Muito obrigado por nos escolher como sua acomodação na cidade de Cartagena. Será sempre um prazer atendê-lo.

8/10 Good

Erik

Liked: Cleanliness, staff & service
Fine location
Ok size room Breakfast at balcony Lot of noise Location ok Smell of moisture
Stayed 4 nights in Jan 2024

10/10 Excellent

Thales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel recomendado
Tudo excelente. Staff muito atencioso (Armando e Martín). Localização ótima em Getsemaní, a poucos minutos de caminhada do centro histórico. Muito recomendado.
Stayed 4 nights in Jan 2024

10/10 Excellent

Diego Victorazzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy razonable el precio costó beneficio
Stayed 1 night in Oct 2023
Response from Omar on 28 Oct 2023
Estimado, Javier, muchas gracias por sus comentarios, nos agrada saber que se sintió a gusto en nuestras instalaciones.Esperamos recibirle en el futuro.Gracias.

10/10 Excellent

lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ducha en mal estado
Stayed 1 night in Oct 2023
Response from Omar on 28 Oct 2023
Estimada, Lina pedimos disculpas por el inconveniente presentado durante su estadía, la ducha fuer reportada y reparada.Gracias esperamos volver a recibirle en el futuro.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Omar on 28 Oct 2023
Muchas gracias.

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvimos muy comodos, el servicio del personal muy bueno.
Stayed 2 nights in Aug 2023

10/10 Excellent

CESAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 2 nights in Aug 2023

10/10 Excellent

Juan Sebastian

Stayed 2 nights in Jul 2023

8/10 Good

Patricio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is perfect to stay if you are doing activities around Cartagena in the day and just sleep at night. Room was great, staff perfect very gentle and kind. I consider my room could have more ventilation since there was no windows to the exterior. Other than that stay was perfect. Breakfast top, prepared at the moment.
Stayed 2 nights in Jun 2023

10/10 Excellent

Nikaury

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Es muy comoda, limpia, el personal muy amables, cerca de muchos lugares
Stayed 5 nights in Jun 2023
Response from Antonio vega on 20 June 2023
Gracias por tu comentario estamos para servirle

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio. El desayuno es muy bueno y la comidad de la habitación excelente. Queda muy cerca del centro histórico
Stayed 2 nights in May 2023
Response from Antonio vega on 7 June 2023
Hola buenas tardes, gracias por sus comentarios. fue un placer tenerla con nosotros.

10/10 Excellent

MARGARETE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso
Pessoal todo muuito atencioso. Fomos comemorar o aniversário de uma amiga e o pessoal do hotel fez decoração na sala de café. Apesar de estar numa rua barulhenta, ao fechar a janela da varanda, não se ouve barulho. Otima localização.
Stayed 5 nights in Mar 2023

8/10 Good

Yves

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attention une discothèque juste à côté et on entend des vibrations la Nuit. Pas de fenêtre directe mais indirecte par le puit de lumière dans le corridor
Stayed 5 nights in Mar 2023

10/10 Excellent

Thoralf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Hotel Santa Cecilia b&b
A small but great hotel within walking distance of the historic center and the streets of Getsemani. We stayed in a great room (superior) with comfortable beds. Friendly, service-oriented and always helpful staff made us feel at home in the hotel! We would love to stay at this hotel the next time we visit Cartagena, and highly recommend the hotel!
Stayed 10 nights in Dec 2022

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención el hotel. La habitación amplia y limpia
Response from Antonio vega on 16 Dec 2022
Muchas gracias por sus comentario

10/10 Excellent

AUSTRIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicación Excelente servicio
Stayed 5 nights in Jul 2022

8/10 Good

Paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel cómodo, limpio, súper bien ubicado lo único es q nunca pudimos tener agua caliente, con todo y q se reportó y supuestamente quedaba listo. A la hr q usar el agua seguía saliendo fría .
Stayed 5 nights in May 2022

10/10 Excellent

Juan

Stayed 1 night in Apr 2022
Response from Laura Castillo G on 26 Apr 2022
Estimado Juan Gracias por calificar nuestro servicios, 9. Le agradecemos haberse tomado el tiempo de compartir su experiencia, nos alegra haber estado a la altura de sus necesidades y expectativas. Esperamos tenerlos nuevamente con nosotros