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Reviews of El Claustro Hotel House

3 out of 5
El Claustro Hotel House
Calle Estanco del Aguardiente No. 5-63, Centro Historico, Cartagena, Bolivar

Reviews

6.6
Rating 10 - Excellent. 12 out of 64 reviews" "
Rating 8 - Good. 22 out of 64 reviews" "
Rating 6 - Okay. 13 out of 64 reviews" "
Rating 4 - Poor. 10 out of 64 reviews" "
Rating 2 - Terrible. 7 out of 64 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

sandra

Liked: Cleanliness
Disliked: Room comfort
All the rooms have full type bed, when they say in the website "queen" size bed. Never stay there again
Stayed 3 nights in Aug 2019
Response from MGG on 15 Sept 2019
Dear Sandra, Thanks for choosing the Claustro Hotel Cartagena for your recent visit to our beautiful city! We are delighted to read your kind review ; your comments encourage and motivate us to serve our guests better every day! We look forward to seeing you again in the near future and serve you once again as a loyal guest. Sincerely, Martha Gomez Garzon Revenue Management

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
What a dump! Tiny room with a hard bed... what else do I have to say?
Stayed 3 nights in Aug 2019
Response from mgg on 15 Sept 2019
Dear Guest Receive a kind greeting from El Claustro Hotel Cartagena We thank you so much for taking your time to make the comments like this we can better day by day, we so sorry for the inconveniences you had. Best regards Martha Gomez Garzon Revenue Management

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
There is a school, gallery, coffeeshop, and chapel all within the courtyard or on the different levels of the El Claustro House which I found fun to explore. The hotel rooms are incredibly small and at the top level (3rd floor). I was traveling alone, but the room would have been too small for two people. The staff was not particularly friendly or helpful.
Stayed 3 nights in Jul 2019
Response from Martha Gomez Garzon on 24 July 2019
Good night, dear customer, Thank you for staying with us! Your opinion is very important to us. Cordially, Martha Gomez Garzon Revenue Managemen

4/10 Poor

Winston, Miami

Disliked: Cleanliness, amenities, property conditions & facilities
Nice historical multi-use building in need of repairs and updating. Rooms have suffered from shoddy repairs over the years. I’ll fitting doors. Shelves falling off walls. Ceiling caving in. Ants. Tiny light weight safe, not attached to anything! Reception does not answer phone. Light bulb went out and was never replaced. A/C died and had to change room. Rooms were not cleaned properly-had hair. dusty shelves and wardrobes. Broken toilet seat and cover. Nice bathroom sinks but plumbing underneath detached and water leaked all over floor. Eggs for breakfast EVERYDAY! It’s not a buffet, and you only get 2 slices of bread and slivers of fruit. Tables so small in dining room, I had to sit sideways. This could be a really great place with repairs, upgrades and attention to cleanliness and repairs in rooms. Basic and rustic accommodation could be nice. El Claustro has great potential but it needs more vision, repairs, upgrading and investment in the rooms, considering the numerous great alternative hotels. PLUS, I see that many people have complained about the same things, even mentioning specific rooms that I stayed in, but nothing was done.
Stayed 8 nights in Jul 2019
Response from Martha Gomez Garzon on 24 July 2019
Dear Mr Winston, Thanks to take the time to share your recent experience at our property! Your feedback helps us to improve every day and better serve our guests. We apologize because your experience at our property did not meet your expectations in relation with your comments. However is important you know that we are making continous renovation in all the hotel to show a better product to our special clients like you. We hope that you give us another opportunity to serve you once again and display the true El Claustro Hotel service we constantly provide for our guests. Sincerely, Martha Gomez Garzon Revenue Management

8/10 Good

ISMAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very centric the down side is that is somewhat a school as well so can't sleep late due to noice
Stayed 2 nights in May 2019
Response from Martha Gomez G. on 25 June 2019
Good afternoon, dear customer, We appreciate your valuable comments and your invaluable time We hope to have the pleasure of welcoming you again in this you home in Cartagena de Indias Regards,

6/10 Okay

Verified traveller

The room was very small and just the bed. No night table or chairs. The art rooms, the garden, the public areas were very nice.
Stayed 5 nights in May 2019
Response from Martha Gomez G. on 25 June 2019
Good afternoon dear customer, We appreciate your valuable comments and your invaluable time We regret your bad experience and we will take into account all your comments in order to improve our services. We hope to have the pleasure of welcoming you again in this you home in Cartagena de Indias and be able to exceed your expectations Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! It was in a perfect location, close to everything, with wonderful staff. Walking distance to all major attractions and such a cool building.
Stayed 5 nights in May 2019
Response from Martha Gomez G. on 25 June 2019
Good afternoon, dear customer, We appreciate your valuable comments and your invaluable time We hope to have the pleasure of welcoming you again in this you home in Cartagena de Indias Regards,

2/10 Terrible

Verified traveller

Stayed 5 nights in May 2019
Response from Martha Gomez G. on 25 June 2019
Good afternoon dear customer, We appreciate your valuable comments and your invaluable time We regret your bad experience and we will take into account all your comments in order to improve our services. Regards,

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice feeling to this place.
The place was an awesome place to stay. My wife and I had a small room that used to be a nuns quarters. That is why it's a bit small. Also because it were small the air conditioner gave my wife a cough as it was blowing on her all night. Even though it were small we were able to move the small refrigerator towards the door and open our suitcases so at least it was not as small as the Santa Alejandria Hotel's room we stayed in where we had no room to open things. We spent 3 nights here because it was such a nice historic building that was huge. Had a 3rd story terrace where we could smoke and have a drink. Breakfast was delivered by great staff and was a decent simple breakfast of fruit, coffee, eggs and toast. I'd spend a few days here again just for the excellent character of the place. Don't be put off by the small rooms.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Such a cute little boutique hotel! Only a few hotel rooms and the rest is an art gallery, coffee shop, school, etc. My friend and I had read about the cold water issue so were prepared for that. Although, it wasn’t that much of an issue and actually felt kind of nice since Cartagena is so hot! The room we shared was small but we didn’t mind at all because we weren’t there to enjoy the room, we spent all day everyday out and about exploring. The AC works very well which is a must in Cartagena. Most of the staff are really nice. There was a bit of a language barrier at first but meh let’s be real, that’s to be expected! EXCELLENT location! We were really happy we decided to stay in the old city and found such a good place for so little money. We’re already planning our next trips to Cartagena and will probably stay in a hostel, only to meet more peopl, but definitely would still recommend!
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Interesting place, excellent location, room very uncomfortable
Stayed 4 nights in Dec 2018
Response from Martha Gomez Garzon on 19 Dec 2018
Good Night Mr, We appreciate your valuable comments and your invaluable time We regret your bad experience and we will take into account all your comments in order to improve our services. We hope to have the pleasure of welcoming you again in this you home in Cartagena de Indias and be able to exceed your expectations Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Interesting building (old convent) and the staff was very nice. A bit noisy at night due to students around. The room was clean but tiny - barely squeezed between bed and door. But the main issue: NO HOT WATER. It's very hard to wash your hair in room-temperature water..
Stayed 3 nights in Nov 2018
Response from Martha Gomez Garzon on 6 Nov 2018
Good Morning Dear Client, We appreciate your valuable comments and your invaluable time We regret your bad experience and we will take into account all your comments in order to improve our services. We hope to have the pleasure of welcoming you again in this you home in Cartagena de Indias and be able to exceed your expectations Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great history and architecture
Old city charm that's in the walls and close to everything.
Stayed 5 nights in Jun 2018

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Small, noisy room but good air con and service
Really lovely setting, but the building doubles up as a gig venue - so there was a really loud rock gig on when we arrived, and it's a college during the week so no lie-ins as it gets noisy! The room was tiny - bed against the wall and not much space at the other side - so with 2 big bags it was difficult to move around. Having said that, we were out in the daytimes, and breakfast is lovely with great service. The rooms have air con, which is a godsend, and good WiFi.
Response from Sra sarah on 28 May 2018
Estimado huésped: Reciba un cordial saludo en nombre de Hotel el claustro, un lugar lleno de arte y cultura. Agradecemos su tiempo para compartir sus comentarios, los cuales son de suma importancia para mejorar nuestra calidad en el servicio. Esperamos nos brinde la oportunidad de recibirlo una vez mas en nuestro hotel. Cordialmente, Equipo de recepcion y reservas Hotel el claustro Cartagena

8/10 Good

wizzac

Liked: Cleanliness, staff & service, property conditions & facilities
Great location at a reasonable price
Convenient for exploring the city. Rooms are small but fine if you are out most of the time.
Stayed 3 nights in Feb 2018
Response from dear guest on 1 Apr 2018
Receive a warm greeting in the name of Hotel el claustro, a place full of art and culture. We appreciate your time to share your comments, which are of the utmost importance to improve our quality of service. We hope you will give us the opportunity to receive it once again at our hotel. Cordially, reception team and reservations Hotel the cloister Cartagena

10/10 Excellent

Masa, NY, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
I just got back from Cartagena yesterday and I just fell in love in the city itself and the hotel where we were staying at! If you want to stay in one of a kind type of place look no further because El Claustro is all you are looking for! It's walking distance from everything but still it's in a very quite area of Walled City. Luis and Victor who are working there are so nice and helpful! And the rest of the staff as well but those two are my favorite :-) Rooms are on a smaller side but it's not like you are going to Cartagena to sit in a room! And the hotel is so spacious with all the terraces and lobby area where you can get amazing coffee or buy something from their shop. I really can not wait to go back again! And Luis I really hope to see your movie in theaters soon :-) Gracias por todo Luis! Book this hotel and just enjoy in it's originality!
Stayed 7 nights in Feb 2018
Response from dear guest on 1 Apr 2018
Receive a warm greeting in the name of Hotel el claustro, a place full of art and culture. We appreciate your time to share your comments, which are of the utmost importance to improve our quality of service. We hope you will give us the opportunity to receive it once again at our hotel. Cordially, reception team and reservations Hotel the cloister Cartagena

6/10 Okay

rashad, new jersey

Liked: Staff & service
Disliked: Room comfort
in the center of everything
nice historic building and quiet .. my only issue was i couldnt get much sleep due to mosquitos biting me all night because the room windows do not close completly and no wifi but staff was friendly and helpful but if you need a budget place to stay in the center of the city its perfect.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful and well kept
Very nice - a little expensive but very good building and upkeep - the rooms are good condition but small as nuns quarters - it's a shame there is no original character in the rooms like the common areas

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Art hotel
Beautiful hotel in an excellent location. The cafe attached makes the best coffee I've had yet. The people are friendly and the room is very cute.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water, in need of renovations.
Perfect location although in need of upgrades. Very basic accommodation and breakfast. No hot water.

8/10 Good

Kobus van Zyl, Cape Town, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely experience despite a few problems
The hotel is in an old cloister and I had a double room (used to be one of the nun's cells), which was small but comfortable and with air conditioning. The biggest surprise was that there was not hot water. This may sound strange, but you don't really need hot water as it is so hot outside and the tap water is almost tepid - certainly not cold. The room didn't have a desk, which would have been useful, but there is clearly no room for one. The hotel has a few artist in residence that work in open areas and display their work throughout the hotel. There was piano in one of the display areas and some guests played it beautifully. The staff were very friendly and helpful. I enjoyed my stay as an authentic and unique experience. Definitely recommended.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel
Very nice boutique hotel in the hold town area of Cartagena.

8/10 Good

Linda, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting stay!!!
This is an old building repurposed as a hotel. The rooms were small, especially the single. But the staff and elegant surroundings more than made up for the small room! The front desk people, Aiden, Jorge and Monika were outstanding and made every effort to be sure I was comfortable. I loved being right in the center of the historic area of Cartagena!

4/10 Poor

erdal, ATLANTA

Disliked: Property conditions & facilities, room comfort
I WOULDNT STAY THERE AGAIN
im going to start with how great it was . location was good its in old town also quiet neighborhood some great restaurants around it . hotel was A church there is still church inside also was a nun house. its kind a scary but it was an amazing all the architecture and all . its also an art gallery inside the hotel . i got a small room. i had to upgrade to double for extra $30 a night. THERE IS HOT WATER IN THIS PLACE INTERNET DISCONNECTING EVERY 20 SECONDS . ROOMS LITTLE FAR AWAY FROM RECEPTION . THEY TRIED TO CHARGE YOU FOR A GUEST EVEN I PAYED EXTRA FOR UPGRADE MY ROOM . I DIDN'T PAY FOR IT.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
i was for the dec 31st cartagena is one of the best city on the earth the place is amazing, inside a old convent with church, patio, plants, etc etc the only problem is the size of the room ; because was the room of the monk there's not space ! so ask the big room available ! by the way the guys are lovely and the place is in the heart of cartagena, little away from the chaos in a quiet zone

6/10 Okay

Jen, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very interesting place to stay
We were looking for a budget friendly room in the Walled City. Although it was a bit tricky to find, the hotel was an interesting place to stay. The building was a school and nunnery in its past life before becoming an art gallery / hotel / coffee shop which added a lot of character. The room size was very small.

6/10 Okay

Olga

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but very tiny
Beautiful place if you look at it as a garden but not a very comfortable place to stay. Very tiny room No warm/hot water at all Pretty loud because beds are right next to the door and window and if you are a light sleeper you will have difficult time here Strangely TV turned on in the middle of the night (probably because universal remotes are used and somebody turned on TV next door) otherwise this place must be haunted. Nice breakfast and friendly staff, couple people spoke English and helped us arranging taxi/transportation/bus tickets.

10/10 Excellent

SUSAN, Las Vegas, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We stayed for 4 nights. Beautiful patios and garden. It has a small church that is open 24 hours. Great, safe and quiet location. Close to everything. There is a mini market across the street. Rooms are small but have everything you need: hair dryer, magnifying makeup mirror, small refrigerator, A/C, clean towels and toiletries every day. No elevator. Our room had a 32" flat TV but I'm afraid we didn't have cable for the 4 nights. They were not able to fix the problem with their cable provider. Breakfast included is great. Fresh fruit, juice, eggs, toast, coffee, tea, milk, cereal, yoghurt. No hot water but Cartagena is very hot and the water temperature is just right, not cold. Customer service at the reception is the best. Staff helped with tours info and taxi to go back to the airport at 4am.

8/10 Good

YP, Taiwan

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and value
This hotel has a great location and value. It locates on Calle Estanco Del Aguardiente (Calle 38), between Calle del Cuartel (Cra. 5) and Calle Del Porvenir (Cra. 6). When you take a taxi from the airport to the hotel, ask the driver to stop at Teatro Heredia. It takes 1 minute from Teatro Heredia to the hotel's entrance. This hotel is old, but very special. I like the atmosphere a lot. The hotel has no hot water for shower, but it is not a problem to me. One interesting thing is that when you go back to the hotel at night, you have to ring the bell so that the reception desk staff can come to open the door. The bell is at the top of the left side of the door. Not very easy to see in the night. The room is clean. The breakfast is simple but good enough for me. You can ask the staff to cook "huevos con todos" (eggs with everything: including tomato and sausage). The location of this hotel is great. It takes about 8 minutes to walk from the hotel to Torre del Reloj, 2 minutes to the nearest Carulla Express, 4 minutes to the nearest Juan Valdez. Overall, I highly recommend this hotel.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Winziges, schmutziges Zimmer in überteuertem Hotel
Das Gebäude indem sich das Hotel befindet ist wunderschön! Wenn man sich nicht viel im Zimmer aufhalten möchte und eher im Innenhof Platz nimmt, ist es ein toller Ort. Die Zimmer sind allerdings klein, eng und sehr bescheiden (ca. 8-9m2). Viel zu teuer für das was man bekommt. Die gute Nachricht: Es gibt eine Klimaanlage. Die schlechte: Dadurch dass das Zimmer so klein ist, bläst sie einem die ganze Nacht auf die Stirn. Unser Zimmer war noch dazu schmutzig und das Bettlaken war voller frischer, eingetrockneter Flecken. Die Struktur erinnerte an Yoghurt oder ähnliches... Nachdem wir das Bettlaken abgezogen hatten und es abends gegen ein frisches austauschen wollten, konnten wir niemanden finden. Der einzige Angestellte des Hotels schlief so fest, dass wir ihn nicht wecken konnten und so waren wir froh, dass wir zumindest einen Schlafsack mit hatten. Ich würde das Hotel nur im äußerstem Notfall und mit Hütten schlafsäcken im Gepäck empfehlen. (Also eher nicht.)
Stayed 1 night in Dec 2019
Response from mgg on 26 Dec 2019
Dear Mr. Custumer, we aprecciated your comment about your experience in El Claustro Hotel Cartagena. We regret your bad experience and we will take into account all your comments in order to improve our services we hope you the next time our hotel. you are always welcome. Sincerely, Martha Gomez Garzon

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que me gusto fue el edificio antiguo sus jardines. Buena atencion de todos los empleados., especialmente la senora encargada de los desayunos y del aseo del cuarto su nombre es Omilda muy profesional y responsable. Lo unico que no nos gusto fue que necesitan instalar un ascensor para la comodida del hotel y sus huespedes.
Stayed 4 nights in Jun 2019
Response from Martha Gomez Garzon on 8 July 2019
Buenas tardes estimado cliente, Reciba un amable saludo de El Claustro Hotel Cartagena. Le agradecemos mucho por tomarse su tiempo para hacer comentarios como este Esperamos tener el placer de darle nuevamente la bienvenida en este su hogar en Cartagena de Indias Saludos,

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo esta estupendo, lo unico es que los cuartos son muy chicos
Stayed 3 nights in May 2019
Response from Martha Gomez G. on 27 June 2019
Gracias por quedarte con nosotros. ¡Agradecemos sus comentarios!

4/10 Poor

Luis F

Disliked: Property conditions & facilities, room comfort
La realidad, esperaba mas del hotel, la habitación además de pequeña, mal presentada en las paredes. No me gustó.
Stayed 1 night in May 2019
Response from Martha Gomez G. on 25 June 2019
Good afternoon, dear Mr Luis F., We appreciate your valuable comments and your invaluable time We regret your bad experience and we will take into account all your comments in order to improve our services. We hope to have the pleasure of welcoming you again in this you home in Cartagena de Indias and be able to exceed your expectations Regards,

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar está super bonito, en el mero centro histórico asi que pueden salir a pasear y regresar a todo momento. El personal muy amable. Nada mas tomen en cuenta que las habitaciones estan muuuuy pequeñas y no hay ni dónde poner la maleta. El internet casi no llegaba al cuarto y no hay agua caliente (aunque es una ciudad con muuucho calor y casi no es necesaria). De resto, un ambiente muy agradable
Stayed 2 nights in Apr 2019

6/10 Okay

Yolande

Liked: Staff & service
Chambre trop petite. Immeuble historique soumis à réglementation sévère. Beaucoup d'événements y ont lieu: théâtre, vernissage etc., dégustation de café. Mais chambre vraiment très petite. Entretien général de l'immeuble laisse à désirer. Très bien situé.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2019
Response from Estimado huèped: on 5 Feb 2019
Reciba un cordial saludo en nombre de Hotel el claustro, un lugar lleno de arte y cultura. Agradecemos su tiempo para compartir sus comentarios, los cuales son de suma importancia para mejorar nuestra calidad en el servicio. Esperamos nos brinde la oportunidad de recibirlo una vez mas en nuestro hotel. Cordialmente, Equipo de recepcion y reservas Hotel el claustro Cartagena

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Bien ubicado. Seguro. Muy pequeño el cuarto. Cuenta con aire acondicionado. Sin agua caliente pero no hizo falta. El agua no sale tan fría
Stayed 2 nights in Oct 2018
Response from Martha Gomez Garzon on 31 Oct 2018
Buenas tardes señores, Agradecemos su valioso e invaluable tiempo que tomó para su excelente calificación. Esperamos tener el placer de darle nuevamente la bienvenida en este su hogar en Cartagena de Indias Saludos,

2/10 Terrible

felipe, Bogota

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy mala la habitación pequeña vieja,las paredes sucias el baño super pequeño, la cama no era cama si no una base cama, la cortina se me cayo, en fin nada que ver con lo que se ve en las fotos, afortunadamente era solo una noche
Stayed 1 night in Jul 2018
Response from Martha Gomez Garzon on 13 Sept 2018
Good Morning Mr. Felipe, We appreciate your valuable comments and your invaluable time We regret your bad experience and we will take into account all your comments in order to improve our services. We hope to have the pleasure of welcoming you again in this you home in Cartagena de Indias and be able to exceed your expectations Regards,

4/10 Poor

Jana, Salvador, Brasil

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel com excelente localização.
Embora tenha uma excelente localização o hotel não dispõe de recursos que promova a segurança dos hóspedes pois, além de hotel funciona como galeria de arte, espaço para eventos e tem um Café bar no local. É possível assistir o entra e sai de pessoas a todo momento. Segurança zero!!! Na terceira noite houve uma festa de casamento...sem chances de dormir antes das 2:00H AM. O hotel é um antigo convento do século passado, a estrutura original é mantida, não tem elevador, e não dispõe de gerador de energia. As duas primeiras noites foram traumáticas. Na primeira noite 22/06 cheganos após as 23H depois de uma viagem exauta e não tinha energia no hotel. Para piorar a situação estava uma temperatura de 34 graus!!! A situação da energia se estendeu por mais um dia. Foi bastante desconfortável duas noites sem energia. O café da manhã é oferecido numa bandeja, cardápio único, você não temo direito de escolher o que vai comer!
Stayed 9 nights in Jun 2018

4/10 Poor

Gi, Brasil

Disliked: Cleanliness, property conditions & facilities, room comfort
A única coisa legal: o Hotel é bem localizado.
Infelizmente o site mostra fotografias que não correspondem à realidade do hotel. Considero Barulhento e pouco seguro por se tratar de um velho prédio onde funciona museu, café, local de eventos e universidade tudo no mesmo local, portanto qualquer pessoa pode entrar e ninguém vê ou é abordado. Logo que chegamos na madrugada tivemos que subir 4 lances de escada para chegar ao quarto, faltou energia e o hotel não possui gerador. Dormimos num calor infernal por dois dias seguidos, sem falar que fomos colocados em quartos próximos ao reino dos pássaros do local onde acordamos às 4:30 da manhã com a sinfonia estridente deles. Só trocamos de quarto após reclamações. Pelo valor pago achei que seria custo beneficio! Esse hotel deve estar na classificação 2 estrelas.
Stayed 9 nights in Jun 2018

8/10 Good

Meli, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel muy pintoresco
Muy lindo hotel. La ubicación es muy buena (a pocas cuadras de la plaza principal de la ciudad amurallada). El personal es muy amable. En la planta baja funciona un pequeño museo con exposiciones interesantes. También hay un patio central muy lindo para sentarse y un café si querés tomar o comer algo. Fuimos dos personas y estuvimos dos veces en el hotel. La primera vez en una suite muy cómoda y amplia, con 2 camas matrimoniales. La segunda vez estuvimos en una habitación común, con una sóla cama matrimonial. Las habitaciones comunes son bastante chicas (hay lugar para la cama y para meter dos valijas, pero no mucho más), pero como no pasábamos tanto tiempo dentro de la habitación tampoco fue muy terrible. Afuera también hay unos sillones muy lindos y una terraza si se quiere ir a leer o a conversar fuera de la habitación. El wifi funciona bien.
Stayed 4 nights in Mar 2018
Response from excelente on 6 Apr 2018
Muchas gracias por sus comentarios, siempre estamos a su disposición para poder servirles y que se sientan augusto en el hotel, esperamos poder volver a tenerlos en nuestras instalaciones nuevamente.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lo peor
Estuve 10 dias la estadia estuvo excelente hasta darnos cuenta con mi pareja que nos robaron, nos sacaron plata que teníamos guardada en la caja fuerte. NO LO RECOMIENDO Y SI ALOJAN AHI, NO DEJEN NADA EN LA CAJA FUERTE.
Response from Estimado huèped: on 4 May 2018
Reciba un cordial saludo en nombre de Hotel el claustro, un lugar lleno de arte y cultura. Agradecemos su tiempo para compartir sus comentarios, los cuales son de suma importancia para mejorar nuestra calidad en el servicio. Esperamos nos brinde la oportunidad de recibirlo una vez mas en nuestro hotel. Cordialmente, Equipo de recepcion y reservas Hotel el claustro Cartagena

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Nov 2017
Estimado huésped, Reciba un cordial saludo en nombre de Hotel el Claustro. Agradecemos su tiempo para compartir sus comentarios, los cuales son de suma importancia para nosotros y contribuyen al mejoramiento de nuestro servicio. Cordialmente, Equipo de recepcion y reservas Hotel el claustro Cartagena

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
El staff fue muy amable y el lugar está bien ubicado. Lamentablemente la habitación tenía problemas de hormigas y el Wi Fi no funcionaba en la misma
Stayed 3 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La reserva no fue respetada por el hotel, manifestaron un tema por el cual no tenían disponible la habitación, por lo tanto fuimos remitido a otro hotel, situación nos genero mucho disgusto.
Stayed 1 night in Oct 2017
Estimado huésped, Reciba un cordial saludo en nombre de Hotel el Claustro. Agradecemos su tiempo para compartir sus comentarios. Infortunadamente no pudimos cumplir con su reserva por un imprevisto en nuestras habitaciones y por lo tanto nos vimos en la penosa necesidad de reubicarlo, le ofrecemos disculpas por los inconvenientes que esto le pudo ocasionar, pero era necesario para evitar mas inconformidades. Esperamos nos brinde la oportunidad de tenerlo de visita en nuestro hotel en una próxima oportunidad. Cordialmente, Equipo de recepción y reservas Hotel el Claustro Cartagena

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 4 nights in Oct 2017

6/10 Okay

Mochilero, MÉXICO

Disliked: Property conditions & facilities, room comfort
habitaciones tipo hostal (muy pequeñas) no corresponden con el precio.
Stayed 1 night in Sep 2017

2/10 Terrible

Rossana

Disliked: Cleanliness, staff & service, property conditions & facilities
El servicio pésimo, las toallas y sábanas sucias, el personal inexperto y no es amable, siempre con caras.
Stayed 3 nights in Sep 2017

4/10 Poor

Thaís, México

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice location, that's it.
Staff is cool, the location is great. The room is way too small, the facilities are old and they only serve breakfast from 7 to 9. I would recommend it just for the people that wouldn't care about sleeping in a tiny bed.
Stayed 3 nights in Aug 2017