Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We checked in on Sunday July 17th with no issues, by Monday evening the house had begun to be warm with everyone complaining about the ac. On Tuesday, July 19th, I used the app to alert someone regarding the AC. My son called the emergency number on July 19th several times before someone came to look at the ac at midnight and stated that it was rusted and no one should have been put in the house, and he did what he could. On Wednesday July 20th, we continued to contact with the temperatures rising to 89 in the house. On Thursday July 21st, I purchased fans and we were repeatedly lied to by management regarding bringing window units to the house. When the gentleman arrived he had 2 portable units and stated they would not cool the house. He was right. We were offered an opportunity to leave but with no where to go and we had to stay through Friday evening. We left first thing Saturday morning and the temperature with it raining in the house was 82. The miscommunication, lies and mishandling of the situation was far worse than the actual incident with the air conditioner. My husband requested a partial refund which we have not received.