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"Our stay at Princess Grand Jamaica was disappointing and fell well below expectations for a family resort. The most concerning issue was at the Kids Club, where a staff member told our children to “shut up,” which is completely unacceptable in a supervised environment. Housekeeping was inconsistent, with rooms not properly cleaned despite repeated requests, and our friends experienced a ceiling leak with no room change offered. We also encountered a food hygiene issue at the buffet (hair found in food) with no follow-up from staff. Overall, there were clear gaps in service quality, communication, and guest care. Would not recommend based on this experience."

"The staff was very helpful and friendly "

"Very nice experience with the hotel and staff It was a great time"

"An amazing resort would 10/10 recommend "

"This resort is amazing! There are so many pools, if you want to lay low and away from big crowds you have smaller pools to the side, but the main pool is such a vibe! Its huge, the music is great, the staff is fun and friendly. Now….. i will say, the food is not the best, but its definitely not the worst either. I’ve had better resort food, but the property has so much to offer (like the best hotel gym i’ve ever been to!) and a great kids water park if you’re planning a family trip, it makes it all worth it, "

"Resort is ok, clean, receptionist not show us where is a restaurant or scheduled , not have a map or notes in the resort room, not share with us should be turn on the tv…. nothing we have to figure it out , looking for restaurant by self, and eat the most buffet, later we found restaurant but we only made one sushi reservation and was missed 3 restaurants even we made a phone called, go to online early but still don’t have, don’t know what’s they organized … NOT Happy at all, staff language is not well but they really kind of."

"No good "

"Everyone was so nice! Had such a great time at this resort."

"The hotel was enormous, it has tons of amenities and lots to do. Only drawback was that things were very far apart so lots of walking. Our room was large and beautiful, we stayed in the 2bedroom regal suite, perfect for families. However, the food was disappointing, especially for being so expensive. Seafire Steakhouse was our favorite restaurant on the resort and worth the money, otherwise Shake Shack was most reliable and tasty. "