GHL Hotels in Caribbean Islands

"The room service was excellent The walk out pool was horrible it has algae and the plaster was falling a part We asked the front desk 5 times to do something for the mosquitos and every time we asked they said they will send someone over The phone lines for the whole of our duration didn’t work God forbid we needed some help !!!!"

"Awesome resort! Staff is super nice and helpful. Very clean. Lots of shops and places to eat to walk to! "

"Our stay at this resort was absolutely unforgettable because of the incredible staff who went above and beyond every single day. The level of hospitality, kindness, and attention to detail truly made this experience special for me and my family. Yan Carlos Túpete was AMAZING. He decorated my room for my birthday, organized for the restaurant staff to sing Happy Birthday, and even made sure I had my favorite chocolate cake. His attention to detail, professionalism, and kindness are unmatched. He is truly an asset to this property and should never be overlooked. Gisset Tolentino and Antoni Moreta were extremely attentive and always willing to help throughout our stay. Lissette Carrasco checked on my family daily to make sure we had everything we needed and was always welcoming and knowledgeable. Randy Santana brought so much fun to the resort. He had everyone dancing and enjoying themselves no matter their age. Juan NOT 2 from entertainment was also incredible and knew exactly how to keep the crowd excited and engaged. Natividad Sarmiento kept our room spotless every day and provided exceptional housekeeping service. Merlin Baez made every visit to Mangu restaurant feel warm and welcoming, and Chef Starlin Javier was incredibly knowledgeable and passionate about the food. Thank you all for making our stay unforgettable. We will return year after year because of the staff and beautiful resort."

"Excelente hotel, vale la pena el excellence club, la playa hermosa para caminar, hay bastante oleaje. El SPA es excelente también y los empleafos muy atentos y profesionales. Restaurante Frances no nos gusto la comida, aunque es muy bonito y el servicio muy bueno. Los mejores fueron el Agave, Magna y Oregano. No nos dio tiempo a ir al Grill. El cafe Aroma de lo mejor!!! Es un hotel, tranquilo y muy fácil para caminar, todo muy bien distribuido. El mantenimiento es continuo y las habitaciones muy amplias. Esperamos volver pronto!!!"

"The bar was well stocked, nice pool. How, the vibes at the pool was extreme lacking, no entertainment hardly any music"

"All great "

"Good food good booz great casino"

"Place was nice and food was decent. Had a great time"

"The property was beautiful but not well cleaned in certain areas The room was nice,however we had an issue with a clogged toilet that we reported and because it was neglected by maintenance for two days (though we kept bringing it to their attention) we ended up with an entire room being flooded with at least an inch of water. Several of my personal items were ruined Even after it was finally fixed the management didn’t seem to care What was also disappointing was that many of the staff were not very friendly or attentive (we have stayed at many Riu resorts and this was our least favorite experience!"