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Reviews of The Lodge Strand

3 out of 5
The Lodge Strand
11 Morkel Street, Rome, Cape Town, Western Cape

Reviews

7.0

Good

Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 1 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Derick

Travelled with family
Disliked: Cleanliness, staff & service
Not a very clean room. Nice and comfortable bed though. Microwave doesn't have a glass plate in it and the part that it sits on is bent and the door was still dirty. Bathroom tiles are black from mould and the corners of floor is still dirty.
Stayed 1 night in Aug 2023
Response from Jacques on 6 Aug 2023
Hi Derick.I took full responsibility for the bad experience at our Lodge. I'll personally follow-up tomorrow on all your poor ratings of that room.I'll see that those matters is rectified tomorrow and stay as such.I appreciate your candor to make me attent on the above. It is no excuse, but we're to upgrade that bathroom soonMy humble apologies to you for staying in a place that is below our standards. Hopefully,if you stay with us in the future, we would like to show you that we have taken your rating to heart.Jacques.