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Reviews of ONOMO Hotel Cape Town - Inn on the Square

3 out of 5
ONOMO Hotel Cape Town - Inn on the Square
10 Greenmarket Square Road, Cape Town, Western Cape

Reviews

8.2

Very good

Rating 10 - Excellent. 197 out of 585 reviews" "
Rating 8 - Good. 253 out of 585 reviews" "
Rating 6 - Okay. 94 out of 585 reviews" "
Rating 4 - Poor. 21 out of 585 reviews" "
Rating 2 - Terrible. 20 out of 585 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
easy check in process, friendly and accommodating staff, great breakfast with options, beds were comfortable. I did not feel safe going out by myself. I watched scammers working from my hotel window. If you are with 3 or 4 people I would feel safe. Hotel and rooms are in great need of a remodel. Bathroom door was rusted off the hinges and door would not close, cracked tile and dirty grout. Nice USB ports in headboard.
Stayed 2 nights in Apr 2024
Response from Kyle on 21 Apr 2024
Dear LisaThank you for taking the time to review our hotel. We are happy to read that your check in process was easy and that our staff was accommodating and friendly. Your comments regarding the room will be shared with our maintenance department.Kind RegardsKyle

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kyle on 21 Apr 2024
Dear MichelleThank you for taking the time to review our hotel.Kind RegardsKyle

6/10 Okay

Laura

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was clean and located in a good area. The market in thw square just outside the hotel is great. The breakfast was nice. What let it down was the room. The bathroom was very small and the air conditioning in the room was terrible. The unit gave me an electric shock on two separate occasions. No one at reception seemed to be remotely bothered that I had been injured. We asked to move rooms after the second incident and the room we were transfered to also had really poor air conditioning which made the room very warm. The bar, restaurant and common areas are nice and modern but the room was a disappointment.
Stayed 7 nights in Mar 2024
Response from Kyle on 2 Apr 2024
Dear LauraThank you for taking the time to review our hotel. I am so sorry to hear about the incident with the aircons in the room and that reception failed to assist you. I will definitely discuss the matter with them.Kind RegardsKyle

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Kyle on 8 Apr 2024
Dear ChristopherThank you for taking the time to review our hotel.Kind Regards,Kyle

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in, temp bag storage, breakfast, convenience to hop-on/off was great and staff was SUPER helpful with everything! Definitely a wise decision.
Stayed 2 nights in Mar 2024
Response from Nothemba on 13 Mar 2024
Thank you for your review.On behalf of everyone at Onomo Inn on the square, we are happy to hear that you enjoyed your stay.

10/10 Excellent

Wlla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are absolutely amazing especially maymona, so helpful and lovely. The hotel is nice, good breakfast, room is clean However, the wifi didnt work in our room the whole stay and other guests complained from the same thing
Stayed 8 nights in Feb 2024
Response from Kyle on 2 Mar 2024
Dear WllaThank you for the 5-star review. We are happy to hear that you enjoyed your stay with us and that our staff delivered amazing service. Your review will be shared with Mymoena and all the staff.Our IT department is busy looking into the wifi issue. I'm so sorry that you had no wifi in your room.Kind RegardsKyle

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The Onomo Inn On The Square is the perfect place in Cape Town. The crafts market is just outside the front door and more crafts on St. George’s Mall, one block away. St George’s Anglican Cathedral, where Archbishop Tutu presided, is very close. The Inn On The Square is in the very center of Cape Town. The restaurant is also good. There is a bar too. The staff is competent and friendly. I really recommend this hotel
Stayed 9 nights in Feb 2024
Response from Kyle on 6 Mar 2024
Dear EdwardThank for your 5-star review. We are happy that you enjoyed your stay with us.Kind Regards,Kyle

10/10 Excellent

Paul, BARNSLEY

Liked: Amenities, property conditions & facilities
Excellent place to be able to stay right in the City. Right in the market Square with lots of places within easy walking by day and night. Good complimentary breakfast and the valet parking worked well.
Stayed 4 nights in Feb 2024
Response from Kyle on 2 Mar 2024
Dear PaulThank you for giving us a 5-star review. We are happy to hear that you enjoyed your stay with us.Kind regards,Kyle

10/10 Excellent

Ron

Travelled with partner
Liked: Staff & service, property conditions & facilities
Wonderful experience at Onomo on the Green. Had great dinner in house with local fish and game. Multicultural, very convenient area.
Stayed 2 nights in Feb 2024
Response from Kyle on 22 Feb 2024
Dear RonThank you for taking the time to review our hotel. We are delighted to read that you had a wonderful experience.Kind RegardKyle

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
central location. green square market, helpful employees, good security outside of building
Stayed 3 nights in Feb 2024
Response from Kyle on 22 Feb 2024
Dear SusanThank you for taking the time to review our hotel. We appreciate the 5 star review.Kind RegardsKyle

10/10 Excellent

Consuelo

Stayed 2 nights in Jan 2024
Response from Kyle on 31 Mar 2024
Dear ConsueloThank you for giving us a 5-star rating.Kind RegardsKyle

4/10 Poor

Liam

Travelled with group
Disliked: Staff & service
Not great
Unfortunately there was a mixup with our booking and it was never sent through. This wasn’t the hotels fault but staff were dismissive and rude at times. Rooms were adequate but bathroom pokey and not that clean. Breakfast was hectic and unenjoyable. Overall I wouldn’t recommend.
Stayed 1 night in Feb 2024
Response from Kyle on 22 Feb 2024
Dear LiamThank you for taking the time to review our hotel.Kind RegardsKyle

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Convinient place.good food.
Stayed 4 nights in Jan 2024
Response from Kyle on 22 Feb 2024
Dear AlbertThank you for taking the time to review our hotel.Kind RegardsKyle

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good tourist hotel
As a tourist hotel it's difficult to fault the Onomo - it does the things hat tourists expect to find very well. It is centrally located, the staff were very responsive and attentive, the breakfast was good, the room was clean and the pool on the 8th floor was fine. It has a large street market directly outside with shops and restaurants nearby and it is a 15 minute walk to the V&A
Stayed 2 nights in Jan 2024
Response from Kyle on 22 Feb 2024
Dear Valued GuestThank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. Kind RegardsKyle

10/10 Excellent

Glenn Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is truly amazing!!
Stayed 5 nights in Jan 2024
Response from Kyle on 22 Feb 2024
Dear GlennThank you for taking the time to review our hotel. We are delighted that you received amazing service from our staff. Thank you for the 5-star review.Kind RegardsKyle

10/10 Excellent

REBONE

Liked: Property conditions & facilities
Centre of city, n convinient for all activities
Stayed 5 nights in Jan 2024
Response from Kyle on 22 Feb 2024
Dear ReboneThank you for taking the time to review our hotel. Thank you for the 5-star review.Kind RegardsKyle

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Kyle on 22 Feb 2024
Dear Valued GuestThank you for taking the time to review our hotel.Kind RegardsKyle

4/10 Poor

Dane

Liked: Staff & service
I didn't like this property. It was old. It needs upgrading and to remove the carpet. My room smelled bad.
Stayed 4 nights in Jan 2024
Response from Kyle on 22 Feb 2024
Dear DaneThank you for taking the time to review our hotel.Kind RegardsKyle

10/10 Excellent

RONALD, Pembroke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 7 nights in Nov 2023
Response from Kyle on 22 Feb 2024
Dear RonaldThank you for taking the time to review our hotel.Kind RegardsKyle

10/10 Excellent

vicky

Stayed 3 nights in Dec 2023
Response from Kyle on 22 Feb 2024
Dear VickyThank you for taking the time to review our hotel.Kind RegardsKyle

8/10 Good

Millicent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great service. The only issue is that the pool was being misused by other guests. The hotel should ensure strict measures for the pool and it wasn’t heated.
Stayed 4 nights in Dec 2023

8/10 Good

SHEBA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kyle on 22 Feb 2024
Dear ShebaThank you for taking the time to review our hotel.Kind RegardsKyle

10/10 Excellent

Esmerelda

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second time staying at Onomo and would go back anytime. What a lovely and pleasant experience :-) Thank you team Onomo.
Stayed 1 night in Nov 2023

8/10 Good

Emeka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in town for business and conventions.
Stayed 5 nights in Nov 2023

10/10 Excellent

Aime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Original theme and relaxing
Stayed 2 nights in Nov 2023
Response from Mymoena on 12 Nov 2023
Good Day,Thank you so much for your feedback. We are so happy that you enjoyed your stay with us.We hope to see you back soon.

8/10 Good

LIBERTY

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Mymoena on 12 Nov 2023
Thank you so much for your feedback:).We look forward to seeing you back again.

8/10 Good

Jose, Brooklyn

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Very nice place to stay, comfortable, central location to activities. Doors to the bathroom were a concern, very tight getting in and out of the bathrooms. Don’t ask for an iron, it won’t appear at room. Mr. Quentin and the staff are very friendly.
Stayed 7 nights in Oct 2023
Response from Mymoena on 12 Nov 2023
Good Day,Thank you so much for your feedback.We are glad that you enjoyed your stay with us, our humblest apologies that the iron and board did not reach you, we will definitely be looking into that. This is not the service we strive for at Onomo Inn On the Square. We do hope we can do better on your next stay with us.

2/10 Terrible

Michael, Saipan

Travelled with partner
Disliked: Staff & service
Money was stolen out of our room!!! It happened the day before we left, while we were out on a tour. We mistakenly left some money in a backpack in the room. Not all of it was taken. Obviously, the hope was we would not discover the theft until we got home but we discovered the theft the morning we were leaving as we were packing up. We reported it to the Manager and gave statements to the Security Officer but so far the hotel has not responded. We asked the Manager to call the police but the police did not show up before we had to leave for the airport. Avoid this hotel if you value your belongings!
Response from Kyle on 13 Oct 2023
Dear MichaelThank you for taking the time to review our hotel.Kindly note that our security manager has been in contact with your partner on Tuesday informing her that the investigation is still on going and that we will provide feedback once everything has been concluded.This is not a normal occurrence at our hotel and a thorough investigation is being done. Once we have feedback, we will contact you directly.We encourage all our guests to always lock all valuables in the in room safe. This is explained on arrival and in the welcome letter. Kind RegardsKyle

8/10 Good

Valerie

Stayed 9 nights in Aug 2023
Response from Kyle on 13 Oct 2023
Dear ValerieThank you for taking the time to review our property.RegardsKyle

8/10 Good

Eno-Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My happy stay at Onomo
It was wonderful. Had quite a friendly people at attended to my needs in swift manner and courteous too. Would savour another opportunity to lodge here. Location, very strategic.
Stayed 2 nights in Apr 2023

10/10 Excellent

Devendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Doorman made sure I stayed safe when standing outside waiting for cabs or uber. Front desk was always helpful. Enjoyed that they had a sauna as well as a pool with a great view of the mountain!
Stayed 5 nights in Mar 2023
Response from Kyle on 22 Feb 2024
Dear DevendraThank you for taking the time to review our hotel. We appreciate your feedback and the 5-star review.Kind RegardsKyle

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Kyle on 22 Feb 2024
Dear DebbieThank you for taking the time to review our hotel.Kind RegardsKyle

10/10 Excellent

Daniel

Stayed 4 nights in Feb 2023
Response from Kyle on 22 Feb 2024
Dear DanielThank you for taking the time to review our hotel.Kind RegardsKyle

8/10 Good

Norman William

Liked: Cleanliness, staff & service, property conditions & facilities
A well maintained older building. Room carpets and chairs were stained with use and age.
Stayed 6 nights in Feb 2023
Response from Kyle on 22 Feb 2024
Dear NormanThank you for taking the time to review our hotel.Kind RegardsKyle

8/10 Good

Robert

Stayed 1 night in Feb 2023
Response from Kyle on 22 Feb 2024
Dear RobertThank you for taking the time to review our hotel.Kind RegardsKyle

8/10 Good

Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near hop-on-hop-off ticket office
Stayed 2 nights in Dec 2022
Response from Kyle on 22 Feb 2024
Dear MichelThank you for taking the time to review our hotel.Kind RegardsKyle

10/10 Excellent

Michael, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our stay here was good. Breakfast was twice the cost of places outside the hotel. Eat somewhere else. The food at the hotel isnt good anyway. Room was clean and taken care of. There are a lot of people complaining about the refugees outside the building. Stop complaining. They are not bothering anyone and they have no place to go. Great experience overall.
Stayed 7 nights in Feb 2020
Response from Mynhardt de Jongh on 15 Apr 2020
Dear Michael Thank you for your post stay review. Yes you are right that we are more expensive than some of the other surrounding breakfast restaurants, but with so much more produce and choice. Depends on what you need. I am also able to provide positive feedback regarding the refugees. They were voluntarily move to a temporary holding facility properly set up for accommodation e.g. food, ablution facilities and proper sleeping facilities. Be safe, start travelling when the lock down in lifted and we are all looking forward to your return. Kind regards Mynhardt de Jongh

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Position is good. Bar staff a bit slow to respond. Helpful in booking taxi. Basic room price does not include breakfast.
Stayed 1 night in Mar 2020
Response from Mynhardt de Jongh on 23 Mar 2020
Thank you for your feedback Travel safe and we wish to welcome you back soon Kind regards Mynhardt de Jongh General Manager

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Mynhardt de Jongh on 3 Mar 2020
Thank you for your awesome rating Travel safe Mynhardt de Jongh General Manager

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Mynhardt de Jongh on 3 Mar 2020
Fantastic Paula! Travel safe Kind regards Mynhardt de Jongh General Manager

8/10 Good

MichelB, Sechelt, B.C., Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large heritage building fully modernised, but with much character. Right Down town delightful Cape town, you can walk almost everywhere. Street markets everywhere, pedestrians streets, lots of cafés and restaurants around.
Stayed 3 nights in Feb 2020
Response from Mynhardt de Jongh on 28 Feb 2020
Thank you MichelB Looking forward to welcoming you back soon Kind regards Mynhardt de Jongh General Manager

10/10 Excellent

John, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great from the staff.they help us with everything we needed.
Stayed 4 nights in Feb 2020
Response from Mynhardt de Jongh on 28 Feb 2020
Thank you John Much appreciate Kind regards Mynhardt de Jongh General Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I read many reviews raving about this place and I think under different circumstances I would’ve liked it, however outside across the street was littered with refugees on sidewalk which didn’t make us feel safe despite the gated entrance. But what bothered me even more was when we checked into the room, the beds were made but there was trash on the floor and the waste basket, and I saw a cockroach where the coffee maker was and two more by the door. I called and was moved to a different room but that was a horrible first impression. In the morning the manager reached out and offered to switch to one of the sister hotels, but we left and went to another hotel. We got our money for the remaining days refunded and checked into another hotel. At least the breakfast was ok!
Stayed 7 nights in Feb 2020
Response from Mynhardt de Jongh on 18 Feb 2020
Thank you so much for your feedback. Apologies for the issue that you had when entering the room. We have failed you and your family and I can only apologise. This is not a true reflection of our hotel as you would have noticed in all the other reviews I am glad that we will have a solution to the issue on the Green Market Square after the court ruling yesterday. Travel safe and once again I would like to express my apologies Kind regards Mynhardt de Jongh General Manager

10/10 Excellent

Peter, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, although the square outside is very busy.
Stayed 2 nights in Feb 2020
Response from Mynhardt de Jongh on 12 Feb 2020
Thank you for your score Peter Your grading is great and I can assure you that what we can controle we will continue to do our best to do so Travel safe Kind regards Mynhardt de Jongh General Manager

8/10 Good

Nicole

Stayed 3 nights in Dec 2019
Response from Kyle on 22 Feb 2024
Dear NicoleThank you for taking the time to review our hotel.Kind RegardsKyle

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The staff is friendly and the place well located. The insistence to pay upfront is a bit annoying. the refugees camp on the outside looks scary at the beginning but the staff and the people there are actually friendly. I would come again.
Stayed 5 nights in Jan 2020
Response from Mynhardt de Jongh on 12 Feb 2020
Dear valued guest. Thank you for your positive feedback. The policies unfortunately states pre-payment, simular to that of an airliner. You pay prior to boarding a plane. I am truly grateful that we could form part of your positive experience in Cape Town Travel safe Kind regards Mynhardt de Jongh General Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel where rooms appear to have been recently refurbished. Staff are very helpful. Rooftop pool is deceptively small. No fault of the hotel but the refugee camp situated directly outside the hotel is unnerving and personal safety when leaving the hotel on foot is a concern, even during the daytime.
Stayed 3 nights in Feb 2020
Response from Mynhardt de Jongh on 12 Feb 2020
Dear Michael Thank you so much for your positive respnse The refugee situation is a major issue for all of us but has all our attention. Pressure on Government is ever increasing to have a solution If we get an 8/10 with this situation, imagine without Travel safe Kind regards Mynhardt de Jongh General Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020
Response from Mynhardt de Jongh on 12 Feb 2020
Dear Richard Thank you for the honest feedback. I will investigate the matter and sort out immediately. We await the new matresses which forms part of projects for 2020. Travel safe Kind regards Mynhardt de Jongh General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional. They helped us with recommendations and making sure our stay was the best it could be. Lorika specifically went above and beyond with a smiling face to help us out with things.
Stayed 4 nights in Jan 2020
Response from Mynhardt de Jongh on 10 Feb 2020
Super review Thank you!

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very pleased. Arrived 3hours before stated check in time. Were in our room within minutes. There was some confusion with our request for 2 twin beds, but the queen was very comfy and the pillows devine. Room was spotless. The bathroom is cramped, but functional. Double windows, so very quiet. Didn't eat breakfast, so no feedback. The display looked good though. The best part was all the friendly staff. Would definitely stay here again. To be honest, because of the budget price I was apprehensive it would be disappointing, but was pleasantly surprised.
Stayed 1 night in Feb 2020
Response from Mynhardt de Jongh on 10 Feb 2020
Dear Joanne Thank you for your comprehensive feedback and super rating Travel safe Kind regards Mynhardt de Jongh General Manager