Two Bedroom Standard Matrix | Private kitchen
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Reviews of Matrix Luxury Apartments

4 out of 5
Matrix Luxury Apartments
1 Bridgeway Business Park, Century City, Cape Town, Western Cape

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 21 reviews" "
Rating 8 - Good. 6 out of 21 reviews" "
Rating 6 - Okay. 4 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

8.4/10

Cleanliness

7.2/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

S

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Clean apartment
very clean and neat but just too small, its good for a couple but not for a family which is what I booked but did not receive and had to pay for an upgrade after 1 night.
Stayed 6 nights in Nov 2020

8/10 Good

Adebakin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intentions
It’s just a beautiful luxury apartment!! But they need to fix an AC because I’m summer it’s super hot.
Stayed 2 nights in Mar 2020

8/10 Good

Anusheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Good apartment- convenient to attractions. Home away from home. Modern, comfortable and clean.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Central location, easy access to major roads and Canal Walk shopping mall. Friendly reception, pleasant staff, great apartment style room. View across to table mountain - beautiful sunsets. Apartment very new, tons of storage space, walk in showerin bathroom.
Stayed 4 nights in Sep 2019

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Carol on 17 July 2019
Thank you for your positive feedback.

2/10 Terrible

ziningi

Liked: Room comfort
Disliked: Cleanliness, staff & service
NOT "Home away from Home"
This was the worst experience admin wise. You must collect keys from building across where you will be staying. Then walk across to your given apartment. Once i exited the lift, I couldn't get in the main door as the disk couldnt open. Two of us couldnt use our access disks, the front desk guy, had to go back to the "Base office" opposite the street, to get the right disk. Only to come back and still 1 person couldnt get access. He buzzes security on the intercom so they could let us in, at this point i just wanted to get in and sleep as it was 22:30. 10minutes later security didnt anser the intercom. Im left alone as the guy goes again to fetch other disks. Upon return he brings a handful of the apartment keys. Finaly i get access. I can say this, i cannot blame the front office, its more of a management system that doesnt exist and isnt well coordinated.
Stayed 1 night in Jul 2019
Response from Carol on 17 July 2019
Dear Sir, I am truly sorry for this aweful experience. The tag system is now being sorted out sadly when tags do not work guests do not inform us or tags are used incorrectly by guests and they then get blocked. With a result the tags do not work. All staff have been reprimanded and shown what to do in this event and I am sorry this was your experience upon check in. I hope your stay however was comfortable Thanks Carol

10/10 Excellent

Judy, Auckland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay and modern. Few items was broken, like one sink didn't drain but it didn't stop from us using the other. Was just a lovely place and location and would recommend to others.
Stayed 1 night in Sep 2018

6/10 Okay

Samantha

Liked: Cleanliness, property conditions & facilities, room comfort
The apartment was good value for money. Check in was delayed and we had to wait outside the apartment for a while before someone gave us the keys. The cleaning service should be a little more efficient. No towels and toilet roll was left after cleaning the apartment.
Stayed 6 nights in Sep 2018

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped!
We waited a little to receive the keys but we were in good spirit. Very clean and well equipped.
Stayed 2 nights in Sep 2018

10/10 Excellent

Francois

Perfect getaway,
Was absolutely great , clean nice and completely safe, safe parking and comfortable. I really enjoyed our stay,
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Disliked: Cleanliness
Good place
The area place was nice The cleaning was not good in the apartment
Stayed 16 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 13 nights in Jul 2018

4/10 Poor

Jeremy

Disliked: Cleanliness, staff & service, room comfort
Horrible check-in and unit not as described
Really dissatisfied with overall stay. Check-in was an absolute disaster. Booking confirmation instructs you to contact in advance to arrange check-in. Was told to call right before arrival and someone would meet me. I did as instructed and was told again someone would meet me. No one was and I was left standing around outside in a deserted neighborhood making repeated phone calls for 30 minutes trying to get someone to show up. Not the headache my family and I wanted to deal with after traveling for 10 hours. We finally got into room and it positively REEKED of curry. Overwhelming...like the kitchen of an Indian restaurant. Gross and almost unbearable, but traveling all day with two kids we didn't have the energy to try to deal with anyone. Smell was almost gone three days later after we left the windows open the whole time. Unit was not as described. Description says it has "kitchen, living room, and sitting area" along with its 2 bedrooms. If you look at the picture for the "Two Bedroom Standard Matrix" I now know that one picture shows the "kitchen, living room, and sitting area" except for two chairs. 2 Single beds listed were actually made up as double instead. Finally-the washing machine in unit was huge headache. The door on it wouldn't unlock for more than an hour the last night we were there and clothes came out wet and unwearable. The unit is beautiful on the surface, but pretty frustrating and uncomfortable to actually live in for 3 days for this family of four.
Stayed 3 nights in Mar 2018
Response from Robyn Noel, Guest Services Manager on 26 Mar 2018
Dear Jeremy, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to management. We do hope you give us another chance as we will definitely improve our services.

10/10 Excellent

laurie

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful apartment
Very nice apartment with newer furniture and well stocked kitchen. Comfortable beds. Very convienent location with lots of shopping and eating close. Very cheap Uber rides to waterfront and table mountain. Only downside is there is no front desk and we had to make many calls to get someone to get us and take us into the secure building.
Stayed 5 nights in Mar 2018
Response from Robyn Noel, Guest Services Manager on 20 Mar 2018
Dear Laurie, thank you for taking the time to review your stay with us! I am happy to hear that you enjoyed your stay. i have escalated the issues experienced with your check in so that we may improve on this service.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern and comfy appartment. However, the internet didn’t work during our 4 days stay. staff was pleasant but could’t find a way to make it work...
Stayed 4 nights in Jan 2018
Response from Robyn Noel, Guest Services Manager on 6 Feb 2018
Dear Robert, Thank you for taking the time to review your stay with us! i am sorry to hear that you experienced some issues with the wifi during your visit

10/10 Excellent

Shazia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing stay ! Francis Nandi and Stewart did their best to assist and even accommodated an early arrival . Apartment was spotless and modern and centrally located ! Very very safe environment too... we just had an issue where parking bay tags were not activated and we received a fine from the cops because we could not access the parking lot because of an error. This resulted in a bit of unpleasantness.
Stayed 2 nights in Jan 2018
Response from Robyn Noel, Guest Services Manager on 30 Jan 2018
Dear Shazia, Thank you for taking the time to review your stay with us! We are happy to hear that you enjoyed your stay and apologize for the issues experienced with the parking. We will be sure to share your feedback with the team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2017
Dear Guest, Thank you for taking the time to review your stay with us! we hope that you enjoyed your stay and hope to welcome you back in future. Best regards, Robyn Noel Guest Services Manager

8/10 Good

Rajendran

Liked: Cleanliness, staff & service, property conditions & facilities
Matrix
Good location.
Stayed 3 nights in Sep 2017
Dear Rajendran, Thank you for taking the time to review your stay with us. We hope to welcome you back soon! Best regards, Robyn Noel Guest Services Manager

8/10 Good

fars

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and clean
Nice apartment close to large mall, its nice quite, secure and clean. The rooms are smaller than they look in the pictures but still ok. They clean the room most of the days they only missed one day.
Stayed 7 nights in Oct 2019

6/10 Okay

Marcel, Zürich

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was ok...
First of all it was not easy to find the location but Stewart helped us and we are thankful for it. The apartment was on the 5th floor of the WatersEdge Building, a safe place with security - also for the car. Negative: The dishwasher wasn't working and when we plugged in the power of the coffee machine then we had a completely power cut of the apartment. The door of the main entrance and the windows were not really airtight. But that's southafrican standard and not european - so don't be surprised (we also know that and fixed the problems by ourself). The highways are close to the location - so there could be some noise and smog.
Stayed 10 nights in May 2018
Response from Robyn Noel, Guest Services Manager on 18 May 2018
Dear Marcel, thank you for taking the time to review your stay with us! We are sorry to hear that you experienced some issues during your stay yet thankful that stewart was able to assist. we hope that we will get the opportunity of welcoming you back on a return visit