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Guest reviews

4.3/5 Excellent
632 reviews
Guests rated this property 4.4/5 for cleanliness.

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  • Standard Room

    3.8/5 guest room rating

    Room amenities

    • 25 sq m
    • Sleeps 2
    More details
  • Executive Suite, 2 Bedrooms, Sea View (Prestige)

    Room amenities

    • 30 sq m
    • Sea view
    • Sleeps 4
    More details
  • Superior Room, 1 King Bed, Sea View

    5/5 guest room rating

    Room amenities

    • 70 sq m
    • Sea view
    • Sleeps 3
    More details
  • Superior Room, 2 Single Beds, City View

    4.8/5 guest room rating

    Room amenities

    • 35 sq m
    • City view
    • Sleeps 3
    More details
  • Executive Room, 1 King Bed, Sea View

    5/5 guest room rating

    Room amenities

    • 30 sq m
    • Sea view
    • Sleeps 3
    More details
  • Superior Room, 1 King Bed, City View

    Room amenities

    • City view
    • Sleeps 3
    More details
  • Classic Room, 1 Queen Bed

    Room amenities

    • Sleeps 2
    More details

Guest reviews

4.3
Excellent
5 - Excellent
375
4 - Good
152
3 - Okay
52
2 - Mediocre
39
1 - Poor
14
4.4
Cleanliness
4.5
Service and Staff
3.8
Amenities
4.0
Property condition

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 2 nights in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 5 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    All wonderful

    Stayed 2 nights in Dec 2019

    4/5 Good

    • Liked: Staff & service
    • Disliked: Property conditions & facilities, room comfort

    Staff score 20. Hotel scores a 3 at best.

    The staff score full marks. What lovely people. Each one of them. From check in to concierge to cleaning staff. Their welcome is what saves the hotel. The iconic Carlton is in DESPERATE need of refurbishment. Do this soon for you will soon kill the reputation you have for the rooms need repaint, new carpets new everything. It’s looking very tired.

    Stayed 2 nights in Dec 2019