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Reviews of Casa La Selva

3 out of 5
Casa La Selva
Lorenzo Barreda Lote 1-3, Super Manzana 307, Manzana 24, Cancun, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 17 out of 33 reviews" "
Rating 8 - Good. 7 out of 33 reviews" "
Rating 6 - Okay. 3 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 5 out of 33 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Alexander

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They turned my 11 year daughter and I away after we had booked
Stayed 1 night in Oct 2020
Response from La dueña on 11 Oct 2020
Lamentamos mucho y nos dolió pero estaba el huracán y tuvimos que evacuar tu reserva fue de último momento y en el huracán nosotros preferimos no exponerte y que fueras a un lugar más seguro nunca nunca hacemos esto fue porque venía el huracán y temíamos no terminar de instalar y proveer todo a nuestros huéspedes lo lamentamos muchisimo

2/10 Terrible

Marie-Louise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended - at all
Family of five with hopes of a nice and relaxing stay. We could not even get in. Gate was closed. No one answered the phone. We rang and rang, circulated the block over and over. Eventually gave up. So disappointed and quite upset about this treatment. The time we arrived was 19 pm so yes it was dark, the neighborhood quite dodgy, and not the time you want to take your already tired kids for another hotel search. I am an experienced traveler but have never had this kind of lodging experience before. So disappointed. Now Two days after our calls are still to be returned.
Stayed 1 night in Oct 2019
Response from Roberto on 15 Nov 2019
Dear Marie Louise, We are sorry you had this experience, we encourage our guest to let us know in advance the arrival time to set everything up.

2/10 Terrible

Géraldine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
This was a disappointing experience. First, this place is really hard to find and the first time, we rang but no one opened so we thought it was not the main entrance. We drove around then finally came back to the entrance and someone opened to us. The tenants seemed really nice and sweet. Our room was big with 2 bedrooms as we were a family of 5. The AC barely worked (it was still 28 degrees celsius in the room at midnight),the room has obviously not been cleaned, the floor was very dusty as well as all surfaces. All these could have been fine... until we went to bed. We had to wake up at 4am to fly back home. Our kids were asleep in one of the bedroom. My partner and I went to the next room and when we turned the light off (around midnight), big flying bugs (kind of flying ants) were flying all over our face. We turn the light back on to see that one of the lamp hosted a swarn of bugs! Too late to change room or wake up our kids to move, we all tried to fit in the kids room while sleeping on the sofa! Back home I contacted the owner to kindly explain the situation and try to find a way to compensate us. My complain was not received nicely. I was told it was our fault for not asking to move to another room (with 3 kids fast asleep and 4 more hours to sleep) and that, of course there are bugs in the jungle. They told me no compensation would be offered. I decided to take the matter directly to Hotel.com where this was taken very seriously. Poor hotel!
Stayed 1 night in Jun 2019
Response from Roberto. on 11 July 2019
Dear Géraldine, hi. Thank you for sharing this review that absolutely will help us to improve immediately. We always encourage our guest to let us know on the spot the situations they may face so we can immediately find a solution. We are sorry that your review depended on if a refund was to be provided or not, we love real comments that helps us to improve our service, please feel free to come back and you will have a compensation on the service and you will be a witness of our improvement. Best regards

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice house, owner, tasty breakfast, scary check-in
It was a beautiful house and the host is very nice, breakfast was very tasty. But we had pretty scary moments starting from at the airport, as the taxi drivers said this Bonfil neighborhood was sketchy and not safe. Then when we arrived we didn't see the owner, thankfully someone happened to be there and got us in. We stayed there for more than 2 hours all by ourselves, no other guests or communication from the owner. We set up the whatsapp to communicate with the owners, but none replied. The 2 hours was very hard to pass, as there was no AC, pretty hot, no one in the house, and didn't know whether the owner would come back, and didn't know when should we call police to get us out of there. All neighbors has high wall and iron gates the type you can see nothing through. However, if we knew Carmen, a very sweet lady, will be back before dark, we will have a totally different experience. When she came back, she apologized, fixed our room with AC immediately, though the room was quite small, it was sufficient for the two of us ladies for one night. Good shower, though it was an old bathroom. The room has netflix. She even took us with her shopping, and we got some tasty pastry. The house is uniquely designed, Coba room is great. But common area was dusty. That was why we were scared at first, feeling this place was abandoned. The printer/fax machine in the reception area has dusk on. If you have a rental car, know what to expect, this might be a good fit.
Stayed 1 night in Jun 2019
Response from Roberto on 3 July 2019
Dear guest hi! We really appreciate your feedback and will work in order to correct it immediately. When booking we encourage our guest to let us know in advance the arrival time so we can everything set to welcome you. Thank you for the beautiful comments about the house, we hope you come back and take you shopping again.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Stayed 1 night in Mar 2019
Response from Roberto on 10 Apr 2019
It was a pleasure to host you in our beautiful house.

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and comfortable house. Gorgeous house
Great place to stay if you are looking for a peaceful place away from all the buzz. The house itself is gorgeous and very serene. The owners are very friendly and they will try and guide you around the area! Do keep in mind is a house and not a hotel but it also has parking space to have your car inside safe if you are renting a car. Overall very good.
Stayed 2 nights in Mar 2019
Response from Roberto on 10 Apr 2019
Dear Pablo, We are happy you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carmen and her husband was so helpful and accommodating.
Stayed 2 nights in Feb 2019
Response from selva on 5 Mar 2019
Thank you, we'll be glad too see you soon

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one lovely place, and the name suits it. It has indeed a jungle-like quality, similar to a place in the Amazon rainforest. Also, the people running it went out of their way to make sure we were comfortable and had everything we needed.
Stayed 4 nights in Feb 2019
Response from selva on 5 Mar 2019
Thank you, we'll be glad too see you soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind people. The house is wonderful and bright.
Stayed 1 night in Jan 2019
Response from Casa la Selva on 15 Jan 2019
Thank you for staying at Casa la Selva; I hope you enjoyed your stay. We wait for you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Casa la Selva on 22 Dec 2018
Gracias! por hospedarte en casa la selva; esperamos que hayas disfrutado tu estancia

6/10 Okay

Vivisn, Cozumel

Liked: Staff & service, room comfort
It was ok no hot water toilet set not attached to the stool. Broken glass vase under the bed.bathroom could have been a little cleaner. No wsdh cloths.
Stayed 1 night in Jun 2018

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Place to Stay
Beautiful home. Very Friendly. Service was great.
Stayed 1 night in Feb 2018
Response from carmen on 15 Mar 2018
gracias Nichole , nosotros disfrutamos mucho tu estancia, seguiremos esforzandonos para brindar todavia mejor servicios en CASA LA SELVA que sea toda una hermosa experiencia el estar aqui.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Millionaire manner, nestled in quiet, serene, area
This property resembles peace and quiet galore. A gallery of fantastic memories that includes generous, kind, knowledgeable, full of vin and energy to show off their beloved city. And what a beautiful city it is that has been revealed. The house is a few kilometers from beaches like Playa Defines and Lagoon area. Beautiful and adequate amenities. Easy intro from staff on how to arrive.
Stayed 2 nights in Feb 2018
Response from Ower on 26 Feb 2018
Thanks Jan we enjoy you bless you and see you soon in casa la selva my house is your house

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Guest House
Our stay was very short, just overnight before flying out of Cancun the next day. We were on Isla Mujeres for 2 weeks and came over Cancun on the ferry. The proprietors picked us up at the ferry dock. They were friendly and punctual. We were close to the airport, so there wasn’t a lot to do, however, they took us to this beautiful, modern mall to wander around and have a bite to eat. They picked us up, offered to show us the beach hotel district and then took us to Casa La Selva. An incredibly beautiful home in the midst of a rainforest environment. The design of the home was amazing with large rooms that had jetted tubs. These rooms were spoken for, so we had a smaller, just overnight, but had access to lounge, kitchen and relax. If we were there for a period of time one of the larger rooms would have been lovely. If we had spent 2 weeks there, rather than Isla Mujeres, we would have rented a car to venture about, as it was not close to “touristy stuff”.
Stayed 1 night in Jan 2018
Response from The management on 30 Jan 2018
Dear On behalf of Casa La Selva we Thank you for your preference and for the time you spent to share your comments about your stay at this beautiful property. We are so happy to know that you had a great experience and hope to have the opportunity to host you again in a very near future. We appreciate your comments Cordially, The Management

4/10 Poor

Michelle, South Carolina

Disliked: Staff & service, property conditions & facilities, room comfort
A Lousy Package.
We were picked up at the Airport by the owner, Carmen, who spoke little English. She was polite but did not tell us about the house or what we could expect. I did not know about food or cleaning my room unless I paid up front, which I did. I asked for a cup of coffee but the coffee maker was broken and the housekeeper just boiled water and threw coffee grounds in the pot everyday, so, no coffee unless I boiled water myself. I don't speak Spanish and could not make a call even though I had international calling. Carmen could not explain how to add the area code for Cancun,again, No help, she did call a cab for us because we were more than 25 minutes from downtown so it became more like work everyday just to get to the tour pickup locations. Her husband took us to one tour which was nice, and she arranged for us to go to a beach and take the ferry to the island but her daughter dropped us off at a beach that was not accessible to the lagoon or the ferry so we paid $40.00 U.S. for a ride 20 minutes away. I finally figured out on Friday how to make a call but was already so irate with the whole experience, I just wanted to go home, some lousy vacation we bought from Travelocity. Overpriced airfare, lousy accommodations too far from anything especially a restaurant to eat at. I think Travolocity should refund the cost of lodging at least, show some goodwill. but there is also, Twitter and Facebook, What will You Do?
Stayed 8 nights in Dec 2017
Response from The management on 12 Jan 2018
Dear Michelle We thank you for the time you spent sending us your comments about your stay at this Property, We are so sorry to know that we did not meet your expectations and we will work on your suggestions in order to improve the quality of our services and facilities. We apologize for all the inconveniences and hope to have the opportunity to host you again in the future so that you can check the improvement of our services. The management

6/10 Okay

Norman

Liked: Cleanliness
It’s a nice enough place, but if you’re just there for the night, it’s too out of the way. There’s no restaurants close and Uber and Taxis don’t know where it is located. If you have a car and are staying awhile then you might enjoy staying there
Stayed 1 night in Nov 2017
We thank you for the time you spent sending us your comments about your stay at this Property, We are so sorry to know that we did not meet your expectations and we will work on your suggestions in order to improve the quality of our services and facilities. We apologize for all the inconveniences and hope to have the opportunity to receive it again in the future so that you can verify the improvement of our services. We only inform you that we have 2 shopping centers just 10 minutes from the house, where you will find restaurants, sam's club, cinema and starbucks Cordially, The Management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More of a B&B
Overall, we were satisfied. However, it took us a minute to adjust our expectations. This is not a hotel. This is a private home. The best comparison is a bed and breakfast (without the breakfast). The home is truly lovely and the owners were nice. The "free airport shuttle" consisted of the owner's driving us to the airport. Also, there is nothing within walking distance so the owner drove us to and from a mall area so that we could get our dinner. If you are looking for a hotel, this is not for you. If you like the B&B style lodging, then this is a good option. The one negative experience was related to out arrival. We had been emailing with the owner and gave them our approximate arrival time. However, once we got there, no one was there and we stood outside (hot and muggy) for @20 minutes before an owner arrived to let us in.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
This hotel is in the middle of nowhere. Once I arrived from the airport (around 9:00 pm), I knocked, ring the bell, taxi driver did as much noise as he could and NO ONE responded. We asked the neighbors and they suggested to turn the lights on in the taxi and hunk, we did that. We were there for about 40 to 45 mins in the middle of the rain and no person responded the door. Two hours later I received a txt from the person in charge of the hotel asking if I needed directions or someone to pick me up. When I told her I was there her respond was that she was there all the time. That maybe I went to the wrong place. I sent her videos to proof I was there. The videos show me there knocking the door, show the taxi driver. She did apologized, but it was such an INCONVENIENCE, not to mention I had to incur the expense of the taxi from the airport to there, and from there to another hotel and the time that took me finding another hotel. She did offer to pick me up, but that was two hours later and I was literally walking in to the new room.
Stayed 1 night in Jun 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Great hosts
Hosts were great. They picked us up at the ferry and in the morning took us to the airport. We will definitely stay here again when in Cancun.
Stayed 1 night in May 2017

10/10 Excellent

Timberli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful home and super sweet hosts.
Not realizing the hotel was not in central Cancun I ended up spending the little Pecos I had left on a cab ride to the guest house. Then I found out they don't take credit cards and there was nothing close buy to get food. The host was very accommodating and took me to the grocery store where I could get some food and pay them. Beautiful home and super sweet hosts. Very close to airport.
Stayed 1 night in Jun 2017
Response from The management on 30 Jan 2018
Dear On behalf of Casa La Selva we Thank you for your preference and for the time you spent to share your comments about your stay at this beautiful property. We are so happy to know that you had a great experience and hope to have the opportunity to host you again in a very near future. We appreciate your comments The Management

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and lovely
Carmen and her family showed kindness and excellence in hospitality. I was welcomed with fresh fruit and a cold beverage, followed by a quick walk around the place, which made me feel right at home. The view from the rooftop balcony was lovely, and the neighborhood setting was quite and restful after an active day visiting the historical sites and beaches. The hotel had plenty of stylish open space to lounge, and computer access for business. Personal tours were also offered, as well as transport for nearby shopping, restaurants, etc. I look forward to my next visit.
Response from The management on 30 Jan 2018
Dear On behalf of Casa La Selva we Thank you for your preference and for the time you spent to share your comments about your stay at this beautiful property. We are so happy to know that you had a great experience and hope to have the opportunity to host you again in a very near future. We appreciate your comments and we will work on them in order to improve our service and facilities. Cordially, The Management

6/10 Okay

Sara Marie

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
The service the night we arrived was amazing. Reuben was super helpful and diligently showed us around the room we stayed in (specifically that places that were dangerous to the kids). Such as the unsecured access door that literally opened up to nothing except a shear drop into the basement, imagine an empty elevator shaft, but smaller). There were someones personal possessions in every storage area (pictures, toys, clothes) so no place for our things. This place appears to be under construction (the construction work started at 7 AM). The wood floor was coming up in several areas, the tiles were loose, the Jacuzzi bath did not work and the shower leaked everywhere. There were doors that had not been put on yet (no bathroom door, but it was leaning against the door frame). This place is not family friendly for under the under 10 crowd because of the dangers. The kids loved the air hockey table in the lobby, which Reuben was kind enough to plug in for them. They were not able to take a card payment that night, we had to wait for Carmen. Sure enough, the next morning, we got a knock on the door, my husband answered (he had just got out of the shower, so just shorts on) and she asked for the payment- fair enough. He asked if he could put a shirt on, she said she was in a hurry and had to get to work. Over all, I would not go back with my kids. Maybe once the construction was done. The place was beautiful and Reuben was great. Everything else sucked.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Muy atentos y muy seguro volvería a hospedarme con ellos en un futuro
Stayed 2 nights in Jan 2020

10/10 Excellent

Haider

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Roberto on 5 Aug 2019
Thank you for your visit.

10/10 Excellent

VICTOR MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Carmen muy amable, hubo unos problemas con el check in pero ella lo soluciono muy oportunamente y con una persona muy amable como Rodrigo. Ante cualquier situación muy amable y atenta. Muchas gracias.
Stayed 1 night in May 2019
Response from Roberto on 5 June 2019
Victor, muchas gracias por confiar en nosotros para tu estadía, esperamos verte pronto. Un excelente huesped, estamos muy contentos.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Casa la Selva on 1 Feb 2019
Gracias por hospedarse en Casa la Selva

10/10 Excellent

Nadie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

edineia, cancun

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
pessimo
fiz a reserva, paguei, porem não fomos recebidos no hotel. chegamos em torno das 10h da noite e a porta estava fechada, não tinha campainha, ficamos um tempão chamando e nada. tivemos q procurar hospedagem em outro hotel. espero q o hotéis.com retire esse hotel de sua lista.
Stayed 1 night in Nov 2017
Estimada Edineia, Le ofrecemos una sincera disculpa por el desencuentro que tuvimos, creemos que no logró llegar a la propiedad, ya que allí estuvimos esperándolos hasta las 11:30pm (como está indicado el horario de check in en la página) y contamos con timbre en la puerta principal. Por dicho desencuentro y con el fin de recuperar su confianza, ya hemos tramitado su reembolso con Expedia, quien nos informa que en 5 días hábiles se verá reflejado. Como gesto de buena voluntad le queremos ofrecer a usted y su acompañante una noche en cortesía en nuestra propiedad. Por favor hagámonos saber la fecha de su preferencia, para verificar disponibilidad y confirmar la misma. Nuevamente nos ponemos a sus órdenes Saludos cordiales La Gerencia Casa la Selva

10/10 Excellent

Marlen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia de sólo una noche..
Excelente lugar. Carmen es una persona muy atenta.. nos gustó mucho la habitación. El servicio de traslado de y hacia el aeropuerto no es gratuito como lo ofrece el sitio. Se carga extra. La ubicación un poco complicada...
Stayed 1 night in Nov 2017
Estimado viajero. Gracias por tomarte el tiempo para compartir tus experiencias con nosotros y por haber elegido nuestra Casa para tus vacaciones. Estamos felices de que hayas disfrutado tu estancia y esperamos tenerte nuevamente como invitado en nuestra casa. Trabajaremos en tus sugerencias. Un abrazo cálido La gerencia

8/10 Good

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viajero solo
Bien
Stayed 1 night in Oct 2017
Estimado viajero. Gracias por dejarnos tu valoración, nos gustaría saber mas sobre tu experiencia, tus comentarios siempre nos permiten mejorar. Esperamos tenerte nuevamente como invitado en nuestra casa. Un abrazo cálido La gerencia

8/10 Good

Martha Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
como en casa
Buscaba un lugar donde pasar la noche, me atendieron de maravilla y la casa es de ensueño con sus jardines, perfecto si buscas tranquilidad, algo acogedor y alejado del turismo
Stayed 1 night in Jul 2017
Response from The management on 30 Jan 2018
Gracias por tomarte el tiempo para compartir tus experiencias con nosotros y por haber elegido nuestra Casa para tus vacaciones. Estamos felices de que hayas disfrutado tu estancia y esperamos tenerte nuevamente como invitado en nuestra casa. Un abrazo cálido La gerencia

10/10 Excellent

Malene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt overnatningssted
Et stort og hyggeligt hus, hvor man virkelig føler sig velkommen. Parret der ejer det er meget hjælpsomme og imødekommende. Det eneste negative må være området, da der var langt til alt og ingen offentlig transport. Dog var parret søde til at køre os rundt. Vi havde kun én overnatning. Taxachaufføerne havde ingen idé om hvor det lå, så en god idé er at have et screenshot af adressen med.
Stayed 1 night in Aug 2017
Response from The management on 30 Jan 2018
Dear On behalf of Casa La Selva we Thank you for your preference and for the time you spent to share your comments about your stay at this beautiful property. We are so happy to know that you had a great experience and hope to have the opportunity to host you again in a very near future. We appreciate your comments and we will work on them in order to improve our service and facilities. Cordially,

10/10 Excellent

RUBEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpio, cómodo y agradable en todos los sentidos
La estancia en Casa la Selva fue por demás muy placentera. El Sr. Rubén y la Sra. Carmen son especialmente muy conocedores de Cancún y brindan un trato muy cordial. Siempre dispuestos a ayudar en cualquier sentido, desde una ubicación hasta cualquier otro consejo, como lugares a visitar y disfrutar de ese Cancún, que hacen muy suyo y entregan y comparten con los huéspedes. Posee una cocina completamente equipada que brinda la oportunidad de desayunar, cenar y demás, para aquellos que prefieren permanecer más tiempo en el Hotel. El concepto es tanto familiar, como de pareja. Hay mucha tranquilidad e intimidad para cualquiera que sea el visitante. Se encuentra en un entorno muy agradable de vegetación que se integra muy bien y se agradece, en medio de esas temperaturas calurosas del Caribe Mexicano que es Cancún. Yo les deseo la mejor de las suertes y no dudaría en volver a Casa la Selva en mi próxima visita.
Response from The management on 30 Jan 2018
Estimado Ruben Gracias por tomarte el tiempo para compartir tus experiencias con nosotros y por haber elegido nuestra Casa para tus vacaciones. Estamos felices de que hayas disfrutado tu estancia y esperamos tenerte nuevamente como invitado en nuestra casa. Apreciamos tus comentarios Un abrazo cálido La gerencia