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Reviews of Adina Serviced Apartments Canberra Kingston

3.5 out of 5
Adina Serviced Apartments Canberra Kingston
11 Giles Street, Griffith, ACT

Reviews

8.8

Excellent

Rating 10 - Excellent. 389 out of 848 reviews" "
Rating 8 - Good. 369 out of 848 reviews" "
Rating 6 - Okay. 68 out of 848 reviews" "
Rating 4 - Poor. 19 out of 848 reviews" "
Rating 2 - Terrible. 3 out of 848 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

MELISSA

Travelled with group
Disliked: Property conditions & facilities
We had stayed at this property in previously but were disappointed by the state of the pool and that we were not notified that construction work was close by.

8/10 Good

Janine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Scaffolding outside balcony, fortunately no workmen. Long walk with luggage from lift.
Stayed 2 nights in Mar 2024

6/10 Okay

Ross

Travelled with partner
Disliked: Property conditions & facilities
The AC stunk when turned on and the filters hadn't been cleaned. The AC in the main room after a while would make a knocking noise every 10 min.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ronnie

Stayed 2 nights in Mar 2024

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, property conditions & facilities
Great clean apartments in perfect location!
Stayed 4 nights in Jan 2024
Response from Arif Rahman on 25 Mar 2024
Dear Mr. Trevor,I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Kind regards

6/10 Okay

Luke

Stayed 2 nights in Dec 2023

8/10 Good

David

Stayed 1 night in Dec 2023

8/10 Good

Brad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in Nov 2023

6/10 Okay

Gai

Liked: Amenities, property conditions & facilities
I was in Canberra for a family reunion, with other family members staying in the same complex. I was dismayed to receive a text when I was only 30 mins from my destination to say I had been moved to another property, due to renovations! I rang to express my concern and my son went down to reception to reiterate my need to stay there. That was fortunattely resolved. The stay itself was comfortable and pleasant, however, even if a 'serviced apartment', I would expect the room to be vacuumed each day, which it was not.
Stayed 7 nights in Sep 2023

8/10 Good

John

Area needs a good clean up not good enough Canberra
Stayed 3 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, room comfort
Very comfortable stay. Access a little difficult for older folks. Otherwise, all ok.
Stayed 1 night in Sep 2023

8/10 Good

Rebecca

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful apartment and accommodation for a family with young kids
Stayed 2 nights in Sep 2023

10/10 Excellent

Marina

Liked: Cleanliness, property conditions & facilities
Loved our stay.
Stayed 2 nights in Aug 2023
Response from Adina Kingston on 6 Sept 2023
Dear Marina,Thank you kindly for taking the time to share with us your positive thoughts and lovely feedback surrounding your recent stay with us. We are incredibly glad that you enjoyed every aspect of your stay and all the facilities we currently have on offer. it is our team's number one priority to ensure all our guests feel welcome and comfortable during their time with us so we are glad that you experienced this.We look forward to welcoming you back again in the future and do hope you have a lovely remainder of your day,Kind regards,Arif RahmanSenior Duty Manager

8/10 Good

Leigh

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and handy to my client's office.
Stayed 1 night in Aug 2023
Response from Adina Kingston on 7 Aug 2023
Dear Ms Mutimer,Thank you so much for taking the time to provide feedback about your recent stay with us.We're glad that you had an enjoyable time staying with us. We look forward to welcoming you again soon.Kind regards,Adina Serviced Apartments Canberra Kingston

10/10 Excellent

Edward

Stayed 1 night in Jul 2023
Response from Adina Kingston on 22 Aug 2023
Hello Edward,Thank you for taking the time to share the positive feedback from your recent stay at Adina Canberra Kingston.We are glad you enjoyed your time with us and look forward to welcoming you back soon.Kind regards,Adina Canberra Kingston

4/10 Poor

Kerrie

Travelled with family
Room was ok but service was not. I booked and paid for 5 people however there was only 4 beds and 4 towels. When I asked about the 5th bed I was told I hadn’t requested it so I would need to pay another $50 for a rollout bed to be brought to our room. The lady at the office argued that this was standard practice but I have booked many hotels for my family of 5 and I have never had to “request” an extra bed.
Stayed 1 night in Jul 2023

8/10 Good

Trevor

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Been hear for 20 years. Location, apartment quality was very good. Cleaning staff excellent!
Stayed 3 nights in Jul 2023
Response from Adina Kingston on 7 Aug 2023
Dear Mr Atkinson,Thank you so much for taking the time to provide feedback about your recent stay with us.We're glad that you had an enjoyable time staying with us. We look forward to welcoming you again soon.Kind regards,Adina Serviced Apartments Canberra Kingston

10/10 Excellent

Wantanee

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, close to everything. Great service.
Stayed 2 nights in Jun 2023
Response from Adina Kingston on 7 Aug 2023
Dear Wantanee,Thank you so much for taking the time to provide feedback about your recent stay with us.We're glad that you had an enjoyable time staying with us. We look forward to welcoming you again soon.Kind regards,Adina Serviced Apartments Canberra Kingston

10/10 Excellent

Catherine

Liked: Cleanliness
Safe place to stay very near dining options. Walkable to the Kingston Hotel.
Stayed 11 nights in Jun 2023
Response from Adina Kingston on 7 Aug 2023
Dear Ms Meggison,Thank you so much for taking the time to provide feedback about your recent stay with us.We're glad that you had an enjoyable time staying with us. We look forward to welcoming you again soon.Kind regards,Adina Serviced Apartments Canberra Kingston

10/10 Excellent

Scott, Cranebrook

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A nice location for dining and bars. The room was well-appointed and clean.
Stayed 3 nights in Jun 2023

10/10 Excellent

Stuart

Liked: Cleanliness, room comfort
Canberra kingston trip
The stay was great the property was excellent in a great location
Stayed 7 nights in May 2023

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The apartments are spacious and very convenient for us.
Stayed 2 nights in Apr 2023
Response from Adina Kingston on 28 Apr 2023
Good morning Anthony,Thank you for taking the time to provide us with your thoughts and feedback regarding your recent stay with us. We're glad to hear that you enjoyed your stay, finding comfort in our spacious rooms!We look forward to welcoming you back again in the future and do hope you have a lovely day,Kind regards.Casey Duty Manager

10/10 Excellent

Katie

Stayed 3 nights in Apr 2023

10/10 Excellent

Volodymyr

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
clean and quite
Stayed 25 nights in Jan 2023

6/10 Okay

Simon

Travelled with family
Liked: Cleanliness, amenities
Requires a new mastrr bed as it was collapsing on the sides.
Response from Adina Kingston Team on 8 Jan 2023
Hello Simon,Thank you for sharing your feedback and experience with us! We have already advised our team of this matter and it has been rectified. We hope you that you enjoyed the rest of your stay and hope you have a lovely day!Kind regards

10/10 Excellent

Abdulrhman

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good stay.
Response from The Adina Team on 21 Dec 2022
Hi Abdulrhman,We are delighted to hear you had an enjoyable stay with us!We would like to thank you for sharing your experience, as we love nothing more than hearing our guests had an amazing stay and trip in Canberra.We look forward to welcoming you back again soon. Warm regards,The Adina Team

8/10 Good

Monika M

Business traveller
Liked: Cleanliness, room comfort
Not bad but some issues
Still waiting for the receipt they promised to email when we checked out days ago. Needed for business!! We had a power breaker trip overnite thanks to our flashlights we finally found the panel under some artwork. Mechanic was unable to resolve so we had No light on the bathroom and showered with the door open. Front desk personnel lovely but only there 8-5 so after hours you are on your own when problem occur. The security person knew nothing and couldn’t help. One night 2 am all the smoke alarms went off in the complex!
Stayed 6 nights in Nov 2022
Response from The Adina Team on 5 Dec 2022
Dear Monika M,Thank you for reaching out and providing us with valuable feedback. We are very sorry to hear that you had an unpleasant experience with us. However, the power problem in your room was already rectified thanks to your feedback. Furthermore, please keep in mind that reception is open from 9 am to 6 pm, and we count on with after-hour assistance after 6 pm. Nevertheless, we will make sure to oversee our information exchange methods to provide a better service. Finally, according to our booking system, you have booked a room from a rooming accommodation agent or provider; for that reason, we suggest you call your accommodation agent and enquire about the invoice.We hope to see you again in the future!Kind regards, The Adina Team

8/10 Good

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The room was well appointed for one person staying for a couple of nights to see some sights around Canberra. The grounds were lovely with lots of gardens, and a small pool if you wanted to take a dip. Bed was super comfortable, and the room temperature was easily controllable. I didn't use the cooking appliances but kettle and toaster worked fine. One thing I will mention is the water pressure in the shower and bath (which was a spa bath pleasingly!!) was abysmal. It felt like I was showering underneath a leaky gutter, and it took almost an hour to fill the tub enough to have a spa bath. Other than that, I really have no other complaints, and would consider this property again when returning to Canberra.
Response from The Reception Team on 1 Dec 2022
Hi Richard,Thank you for that detailed feedback, it is highly valuable for us to receive this type of comment. Furthermore, we appreciate you bringing the issue of the water pressure to our attention, we will make sure to address the situation adequately. Nevertheless, we are delighted to see that you enjoyed your stay and that you are considering us for your next trip, we would love to have you again at Adina Serviced Apartments Canberra Kingston.Kind regards,Scharbel Jung HannaDuty Manager

8/10 Good

Amanda

Liked: Amenities, property conditions & facilities
Very spacious room.Super comfortable bed. Easy walking distance to Kingston and Manuka. My one criticism would be that the housekeeping staff weren’t very good.
Response from The Adina Team on 1 Dec 2022
Dear Amanda,Thank you for providing us with feedback. We are sorry to hear that the cleanliness in our facilities was not satisfactory, we appreciate you bringing this issue to our attention, rest assured that I will pass this information on to the team. However, we love to hear that you enjoyed the bed in your room and you had a revitalising sleep. We expect to see you again in our properties!Kind regards,Scharbel Jung HannaDuty Manager

8/10 Good

Darren

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
WiFi a bit dodgy under heavy use. But apart from that top notch for what it is.
Stayed 4 nights in Oct 2022
Response from The Adina Team on 1 Dec 2022
Dear Darren,We appreciate you for taking the time to leave us feedback. Rest assured that we will pass on this information regarding the Wi-Fi issues to the designated team. However, we are glad to see that you had a pleasant stay at Adina Serviced Apartments Canberra Kingston.We look forward to welcoming you back in the near future!Kind regards,The Adina Team

8/10 Good

Cheryl

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beds are comfortable and unit is pretty spacious . Plenty of restaurants and coffee shops near . Coles supermarket is very close and a pub / bottle shop just on the corner
Stayed 3 nights in Sep 2022
Response from The Adina Team on 30 Nov 2022
Hi Nicholas,Thank you for your valuable feedback, we are happy to hear that you had an enjoyable stay with us and that our facilities and amenities were as expected. We look forward to meeting us again!Kind regards,The Adina Team

8/10 Good

Raffaela

Business traveller
Liked: Cleanliness
Suitable for a long stay
Stayed 3 nights in Sep 2022
Response from Adina Kingston Team on 3 Oct 2022
Hello Raffaela,Thank you for taking the time to provide us with your feedback! We're glad you enjoyed your stay and we look forward to welcoming you back again in the future!Kind regards

8/10 Good

Leanne

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice comfortable place to stay with family.
Stayed 2 nights in Sep 2022
Response from Adina Kingston Team on 3 Oct 2022
Hello Leanne,Thank you for taking the time to provide us with your positive feedback! We're glad you enjoyed your stay and look forward to welcoming you back again in the future!Kind regards,

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here a few times, and although the units are not new, they are very well looked after and very clean. They are also in a great location and easy walk to dinner up the road.
Stayed 1 night in Aug 2022
Response from Adina Kingston Team on 3 Oct 2022
Hello Alan!Thank you for staying with us again and taking the time to provide us with your lovely feedback! We're very glad you enjoyed yet another stay with us and look forward to welcoming you on the next one!Kind regards

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect and the accommodation was very clean and affordable.
Stayed 2 nights in Jul 2022

8/10 Good

Savita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jun 2022
Response from Adina Kingston Team on 12 June 2022
Dear Savita, Thank you for taking the time to provide us with your positive feedback! We are very glad you enjoyed your stay and we hope you choose to stay with us in the future! Have a lovely day!

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Found the stay very pleasent. Would definitely come and stay again.
Stayed 3 nights in May 2022
Response from Adina Kingston Team on 12 June 2022
Hello Natasha! Thank you kindly for providing us with your positive feedback! We are glad you enjoyed your stay and we look forward to welcoming you back again! Wishing you a lovely day!

10/10 Excellent

Kate, Balgowlah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location, great value for a 2 bedroom apartment, we've stayed before and will stay again
Stayed 2 nights in May 2022
Response from Adina Kingston Team on 14 May 2022
Good afternoon Kate! Thank you kindly for providing us with your wonderful feedback! We very much look forward to welcoming you back again in the future! Have a lovely day!

10/10 Excellent

Michele

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Geoff

Stayed 2 nights in Apr 2022

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Every thing was fantastic except you had to buy WIFI in this day and age that is a lot to expect other than that every thing was great. Wotif is a fantastic tool , easy to navigate and fantastic communication thank you so much.
Stayed 3 nights in Mar 2022
Response from Adina Kingston Team on 9 Apr 2022
Hello Ian! Thank you for taking the time to provide us with your feedback! We are very glad you enjoyed your stay! We do offer complimentary Wi-Fi but guests are able to upgrade to higher speed packages at certain prices. Have a lovely day!

8/10 Good

tony

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We stayed on the third floor and the lift was out of order the whole time we were there. 6 days and no one even looked at the lift
Stayed 5 nights in Mar 2022
Response from Adina Kingston Team on 26 Mar 2022
Good afternoon Tony, Thank you for taking the time to provide us with your feedback. We do apologise for the inconvenience of our lift undergoing an upgrade. You may have stayed during the period the lift company tradesmen had to go into isolation, hence the delay on the lift being operational. We do hope you choose to stay with us again when our lift is better than ever and hope you have a lovely day!

8/10 Good

Gary, Bonnet Bay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Mar 2022
Response from Adina Kingston Team on 10 Mar 2022
Good morning Gary! Thank you for leaving us your positive feedback! We look forward to welcoming you back again in the future! Have a lovely day!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, room comfort
Family stay
Comfortable stay for a family of 4. Good facilities for self catering. Attractive property walking distance to Manuka shops and restaurants. Car park fills quickly and it took a while to locate our room on exiting the car park
Stayed 2 nights in Feb 2022
Response from Adina Kingston Team on 28 Feb 2022
Good afternoon Paul, Thank you kindly for taking the time to provide us with your wonderful feedback! We are glad you enjoyed your stay and look forward to welcoming you back again in the future!

10/10 Excellent

Nihal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are Brilliant at the reception and we were well looked after
Stayed 1 night in Feb 2022
Response from Adina Kingston Team on 19 Feb 2022
Good morning Nihal! Thank you for providing us with your positive feedback! we are glad you enjoyed your stay and we look forward to welcoming you back again in the future! Have a lovely day!

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable. Would definitely stay again.
Stayed 2 nights in Jan 2022
Response from Adina Kingston Team on 13 Feb 2022
Good afternoon Cathy, Thank you kindly for taking the time to provide us with your positive feedback! we are incredibly glad you enjoyed your stay and we look forward to welcoming you back again in the future! Have a lovely day!

6/10 Okay

Rosie

Travelled with family
Liked: Amenities
New bathroom but old spa bath that had a small patch of surface missing on the bottom. Spa did not work. Bed very big and comfortable. Quite room. Carpet quite stained in main area. Full size water tank burst one night. No one to call and security was of no help. No information on leaflet on how to enter the car park after hours which was not very visible or obvious at night. Often car park full anyway so had to park in visitor spot which was almost always full at night.
Stayed 2 nights in Jan 2022
Response from Adina Kingston Team on 13 Feb 2022
Hello Rosie, Thank you for taking the time to provide us with your valuable feedback! We do sincerely apologise for the issues that arose during your stay! These will be brought to the attention of our Management team in order to avoid them in the future. We hope you choose to stay with us again in the future and hope you have a lovely day!

8/10 Good

Tracy

Liked: Amenities
Stayed 2 nights in Jan 2022

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Quiet & private location was really nice for a break.
Stayed 2 nights in Dec 2021
Response from Adina Kingston Team on 15 Jan 2022
Good afternoon Amanda! Thank you for providing us with your positive feedback! We are glad you enjoyed your stay and look forward to welcoming you back again in the future! Have a lovely day!