Land view from property
Check availability

Reviews of Heron's Landing Hotel

2.5 out of 5
Heron's Landing Hotel
492 South Island Highway, Campbell River, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 261 out of 570 reviews" "
Rating 8 - Good. 232 out of 570 reviews" "
Rating 6 - Okay. 62 out of 570 reviews" "
Rating 4 - Poor. 12 out of 570 reviews" "
Rating 2 - Terrible. 3 out of 570 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Davie

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities
The rooms were large and clean. There are no ground floor rooms. Floor one is actually ustairs. There is very limited parking for large vehicles and limited nearby dining, although the room has a fully furnished kitchen which was great for us. The facility is dog friendly with use of an adjacent vacant lot. There is a walking trail along the beach but you must cross a busy two lane street to access it.
Stayed 3 nights in Apr 2024
Response from - Amanda on 1 May 2024
Thank you so much for staying with us!

8/10 Good

Craig

Stayed 1 night in Apr 2024
Response from - Amanda on 29 Apr 2024
Thank you for staying with us!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from - Amanda on 1 May 2024
Thank you for booking with us, we are glad you enjoyed your stay.

10/10 Excellent

Chloe

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from - Amanda on 29 Apr 2024
Thank you!

10/10 Excellent

Joyce

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities
would be nice if breakfast started earlier
Stayed 3 nights in Apr 2024
Response from - Amanda on 25 Apr 2024
We are sorry that our complimentary contential breakfast started a bit to late for you. We try our best here to make sure all our guests are happy. Thank you for staying with us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean friendly place in beautiful waterfront location
Stayed 1 night in Apr 2024
Response from - Amanda on 16 Apr 2024
Thank you! We are so happy you enjoyed your stay with us.

10/10 Excellent

Gloria

Travelled with partner
Great breakfast,great location
Stayed 2 nights in Apr 2024
Response from - Amanda on 17 Apr 2024
Thank you so much.

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Angela on 6 Apr 2024
So happy you enjoyed your stay! Hope to see you again soon! :)

6/10 Okay

Sai Gunaranjan

Disliked: Property conditions & facilities
The room was very spacious but it smelt very bad . Bad odour. Had to buy a room freshener and spray it. We stayed for 3 nights and when we asked for housekeeping services to clean the toilet, washroom and change linen , we were told they don’t provide this service . Breakfast was decent .
Stayed 3 nights in Mar 2024
Response from Angela on 5 Apr 2024
Hi , Im sorry to hear of this. We do provide a stay service on a weekly stay. Everything you need can be provided at the front desk or by housekeeping. We hope to see you again. I will be checking into this. Hope to see you again. Take CareFront Desk

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable
Stayed 1 night in Feb 2024
Response from Angela on 2 Mar 2024
Thank You for the great review. We hope to see you again soon:)

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the underground parking. Older but very clean.
Stayed 1 night in Feb 2024
Response from - Amanda on 1 Mar 2024
Thank you for staying with us! We take pride in our cleanliness. :)

8/10 Good

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how easy and friendly the experience was.
Stayed 2 nights in Feb 2024
Response from - Amanda on 1 Mar 2024
Thank you so much for staying with us, we hope you book again.

8/10 Good

Grant

Liked: Staff & service
Nothing fancy. Was a place to sleep. Friendly staff. Parking tight. Not meant for pick ups. I would stay again.
Stayed 1 night in Feb 2024
Response from - Amanda on 1 Mar 2024
Thank you for your feedback, we do hope you stay again.

10/10 Excellent

Brandie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personable, friendly, knowledgeable staff. Had great recommendations for places for dinner. Bed was SUPER comfy. Breakfast was also good, just wished it opened a bit earlier than 9am! Loved just walking across the street to be right on the beach! We will be staying here again!!
Stayed 2 nights in Feb 2024
Response from - Amanda on 1 Mar 2024
Thank you so much for this wonderful review. See you next time!

10/10 Excellent

Nawel

Liked: Cleanliness, staff & service, property conditions & facilities
Cute, cozy, close to the water and sea wall. Friendly stuff.
Stayed 3 nights in Dec 2023
Response from Angela on 25 Feb 2024
So happy to hear you enjoyed your stay. Thanks for terrific review! Hope to see you again soon.

10/10 Excellent

Evelin

Staff is very friendly, the breakfast was excellent considering that it was included. Decor reminds me of good old Germany.
Stayed 1 night in Feb 2024
Response from - Amanda on 1 Mar 2024
Thank you so much! We are so happy you enjoyed your stay!

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for me. This is Tom Wood, husband of my late wife Frances. Could you please make the change from Frances to Tom. Thank you.
Stayed 2 nights in Feb 2024
Response from Angela on 17 Feb 2024
Hi Tom, No problem I will make those changes for you. See you again soon.

10/10 Excellent

Danna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from - Amanda on 16 Feb 2024
Thank you so much, we are so glad you enjoyed your stay with us at Herons Landing Hotel.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money. Breakfast above average. Convenient microwave and fridge in the room. Clean.
Stayed 1 night in Feb 2024
Response from - Amanda on 14 Feb 2024
Thank you so much for staying with us. We hope you will be back again in the future.

10/10 Excellent

Junfeng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay like home
Stayed 2 nights in Feb 2024
Response from - Amanda on 14 Feb 2024
Thank you so much, we are glad you felt at home, that is what we strive for!

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the streat from the Ocean! such a beautiful setting! friendly staff and a king sized bed! Awesome for the price :)
Stayed 1 night in Feb 2024
Response from - Amanda on 8 Feb 2024
Thank you for staying with us!

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value including an excellent continental breakfast
Stayed 1 night in Jan 2024
Response from Angela on 2 Feb 2024
So glad you enjoyed your stay. Hope to see you again.

10/10 Excellent

CAMERON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jan 2024
Response from Angela on 18 Jan 2024
Thank You for the great review. We look forward to seeing you again.

6/10 Okay

Sandra

Liked: Cleanliness, property conditions & facilities
The hours for breakfast would be useful on the website. We would not have stayed there had we known they don't serve breakfast until 9:00 on weekends. Not much use when we need to be at an event by 7:30 a.m. Other than that the hotel was clean and quiet and functional.
Stayed 2 nights in Jan 2024
Response from Angela on 18 Jan 2024
Thank you for your review, and your suggestion. We look forward to seeing you again.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Angela on 13 Jan 2024
Thank You for staying with us and the great review. We hope to see you again!

8/10 Good

Donald Bruce Edward.

Travelled with family
Liked: Cleanliness, staff & service
A good economy stay in a small town. Enjoyed the people and the room was ok.
Stayed 2 nights in Dec 2023
Response from Angela on 13 Jan 2024
We are happy you enjoyed your stay! See you next time!

10/10 Excellent

R

Stayed 1 night in Dec 2023
Response from Angela on 13 Jan 2024
Thank You for the review. Hope to see You again!

6/10 Okay

Denyce

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Really would have liked a bath tub( was shower only and a very small one at that) ...never thought i would have to specifically request that. Perhaps more specific information in the advertising would have helped. Will definitely stay again...and book a room WITH a tub!
Stayed 4 nights in Dec 2023
Response from Angela on 4 Jan 2024
Thank you for your feedback. Happy to hear we will be seeing you again. We will definatly get you a room with a tub on your next stay. Happy New Year!

6/10 Okay

Theresa

Liked: Cleanliness
When we checked in there was no one at the desk. It was self check in that day. Our room key did not work so i needed help from a housekeeper to re program the key. I had questions about the under ground parking as this was not mentioned in ad. Also not sure why they would put people with pets on the upper floors with carpet in the room.
Stayed 2 nights in Dec 2023
Response from Angela on 4 Jan 2024
Thank you for your feedback. Hope to see you again soon. Happy New Year!

10/10 Excellent

noam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Angela on 4 Jan 2024
Thank you for the grat review. Hope to see you in the New Year!

8/10 Good

Shoshana

Travelled with partner
Liked: Cleanliness
Heron's landing is a solid, budget, option. The room was quiet, clean, and functional and the bed was comfortable (and bug-free - we ALWAYS check). We missed breakfast, but it looked like a good solid breakfast. The building, carpets, and fixtures are old and don't appear to have been updated so it's a bit shabby looking - but the lack of updates is probably what makes the reasonable price possible. The parking was truly the worst feature. There isn't enough space for all the guests, and the owners block off two spots in the garage for their expensive cars, so we ended up parked across the road for the night in a nasty storm. The other thing to be aware of is that the reception desk closes at 5 pm, and we didn't know to expect that, leaving us confused about how to find our room when we arrived. There is a sign at the desk that invites guests to dial "0" to get instructions, but it's not as clear as it could be, and easy to miss if you don't know to look for it. We met one person who had found his key-card and gone through the hotel trying it in every door to in an attempt to find his room. This confusion could be easily resolved by ensuring that a simple, standard, email is sent to all new bookings advising of the 'after-hours' check-in process. (yes, I gave this suggestion directly to the person at reception the next morning)
Stayed 1 night in Dec 2023
Response from Angela on 4 Jan 2024
thank you for the review, and the feedback. We hope to see you in the New Year!

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel was older, but the rooms were clean enough. The big problem for us was the parking: they have 28-30 rooms but they only have 21 tight parking spaces on property (13 indoors and 8 outdoors). If you have a full-size truck, you'll probably be limited to the outdoor spaces. Their "overflow" parking is the shoulder of the highway across the street. Fine for some, not for us.
Stayed 1 night in Nov 2023
Response from Angela on 13 Jan 2024
Thank you for staying with us. We are working on parking. Hope to see you again!

10/10 Excellent

Alison

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So great to have a pet-friendly place to stay! Yummy breakfast & helpful staff - great value!
Stayed 2 nights in Dec 2023
Response from Angela on 4 Jan 2024
Thank you the great review. Come back and see us in the New Year!

10/10 Excellent

Tammy

Stayed 1 night in Dec 2023
Response from Angela on 4 Jan 2024
Thank you for the great review. We hope to see you again soon.Happy New Year!

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older place but they really keep it in good repair. Very,clean, quiet and friendly. Ocean front offers great waterside walking with paved.walkway. Definitely best bang for your buck. Very disappointed that the continental breakfast didn't start until 09:00 as needed to leave by 08:45
Stayed 1 night in Dec 2023
Response from Angela on 13 Jan 2024
Thank you for the review. We hope to see you again soon!

2/10 Terrible

Jaime, Kamloops

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Angela on 13 Jan 2024
Thank you for your review. Hope to see you again

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely big room with a very comfy couch. Nothing was fancy, but it was very relaxing.
Stayed 3 nights in Dec 2023
Response from Angela on 4 Jan 2024
Happy to hear you enjoyed your stay. Hope to see you in the New Year!

6/10 Okay

Frank

Travelled with family
Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Angela on 4 Jan 2024
Thank you for the review. Hope to see you in the New Year!

10/10 Excellent

Ken

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All zround reasonable
Stayed 1 night in Nov 2023
Response from Angela on 4 Jan 2024
Thank you for the great review. Happy New Year. See you again soon!

10/10 Excellent

Yurii

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean nice hotel!
Stayed 1 night in Nov 2023
Response from - Amanda on 30 Nov 2023
Thank you so much for staying with us!

6/10 Okay

Karen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The inside did not match the outside. The hotel was very old and needs some TLC and to be made more accessible. The cleaninest was terrible cups and glasses had a dirty film on them like they were cleaned with a dirty rag. The bathroom was very unsanitary with toilet paper that was gross. Overall if I hadn't been so exhausted I would have left but once I sat down I couldn't move. However the little lobby which I had great difficulty getting into was lovely with cute decorations and the lady on the desk was very nice.
Stayed 1 night in Nov 2023
Response from - Amanda on 30 Nov 2023
I am sorry that your room was not up to our standard. We pride ourselfs in having a top ranking clean hotel! We do have a 4 inch step and 2 hand rails into the breeze way leading into our lobby, I apologize for that being difficult for you. Thank you for staying with us and appreciating the time we have taken to decorate for the holidays.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights. Rooms were clean and comfortable, friendly staff and great breakfast included.
Stayed 1 night in Nov 2023
Response from Angela on 24 Nov 2023
We are glad you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

LAURIE J, gold river

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views of seaside Great staff
Stayed 1 night in Nov 2023
Response from - Amanda on 23 Nov 2023
Thank you SO much for this lovely review.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Angela on 19 Nov 2023
Glad to see you enjoyed your stay with us. Hope to see you again soon.

4/10 Poor

Jonathan

Stayed 2 nights in Sep 2023
Response from - Amanda on 14 Nov 2023
I am so sorry you didn't enjoy your stay with us. We hope that you come back and have a better experience!

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Cute and quiet
Stayed 1 night in Nov 2023
Response from - Amanda on 13 Nov 2023
Thank you so much for staying with us. We are glad you enjoyed our cute hotel.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from - Amanda on 6 Nov 2023
Thank you!

10/10 Excellent

Charitee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is absolutely lovely. I will stay here every time I'm in Campbell River. Perfect for our stopover to Strathcona park.
Stayed 1 night in Oct 2023
Response from - Amanda on 1 Nov 2023
Thank you so much for booking with us at Herons Landing, and we look forward to you staying again with us.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super hotel and staff
The staff were great, inside parking, beautiful buffet breakfast and the price for our one bedroom unit was wonderful.
Stayed 25 nights in Oct 2023
Response from - Amanda on 30 Oct 2023
Thank you so much for booking with us at Herons Landing hotel, we are happy you enjoyed your stay and found our staff to be wonderful.

10/10 Excellent

amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the staff. They were very professional and friendly. You could see that they take pride in their work. The place was very clean and comfortable. We will definitely be back. It was a pleasant stay. Breakfast included was a great bonus too.
Stayed 1 night in Oct 2023
Response from - Amanda on 30 Oct 2023
Thank you so much for this wonderful review. We are so happy that you enjoyed your stay with and hope to see you back here again.