Verified review
4/10 Poor
Juan
29 July 2026
The check-in process was smooth and efficient, and the staff at arrival were friendly. However, the overall experience was disappointing.
The property, especially the rooms, needs to be much cleaner. There was no body soap in the room, and we had to go downstairs to request it ourselves.
I was also surprised to learn that guests have to pay extra to rent an iron, and even the in-room safe requires an additional fee.
The biggest issue was the overnight front desk employee. He had a very rude attitude, was not helpful, and did not answer our questions. At one point, he even told us that “for the price you paid, this is the kind of hotel you should expect.” That comment was completely inappropriate, disrespectful, and unacceptable from someone working in hospitality.
Overall, while the check-in was good, the cleanliness, extra charges for basic amenities, and especially the poor customer service from the overnight staff made this a disappointing stay.
Juan
Stayed 3 nights in Jul 2026


























