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Universal Hotel Neptuno - Adults Only

4.0 star property
Adults-only beachfront hotel with indoor pool

Choose dates to view prices

Photo gallery for Universal Hotel Neptuno - Adults Only

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Property video
View from property
Junior Suite, Balcony, Sea View (Lateral) | Balcony view
Junior Studio Suite, Sea View (Frontal) | Balcony
Universal Hotel Neptuno near El Arenal Beach offers beachfront dining and tranquility. Guests love the sauna, PM1114 bistro's cuisine, in-room WiFi, poolside bar, and bike rentals. Previous guests consistently praise the attentive staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Laundry
  • Housekeeping
The current price is AU$212
includes taxes & fees
28 Oct - 29 Oct

Room options

Check availability for these dates

Tonight
Oct 3 - Oct 4
Check availability for tonight Oct 3 - Oct 4
Tomorrow
Oct 4 - Oct 5
Check availability for tomorrow Oct 4 - Oct 5
Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room, Balcony, Sea View

Double Room, Balcony, Sea View

Double Room, Balcony, Sea View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Balcony, Partial Sea View

Double Room, Balcony, Partial Sea View | Balcony view

Double Room, Balcony, Partial Sea View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
  • 23 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Junior Suite, Balcony, Sea View (Lateral)

Junior Suite, Balcony, Sea View (Lateral)

Junior Suite, Balcony, Sea View (Lateral)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Studio Suite, Sea View (Frontal)

Junior Studio Suite, Sea View (Frontal)

Junior Studio Suite, Sea View (Frontal)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Sea View (Lateral)

Suite, Sea View (Lateral) | Living area

Suite, Sea View (Lateral)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
  • 32 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, Terrace (Lateral)

Junior Suite, Terrace (Lateral)

Junior Suite, Terrace (Lateral)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
  • 32 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 2 Twin Beds
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About the area

Located in Palma de Mallorca, Universal Hotel Neptuno - Adults Only is in the city centre and on the beach. Plaza Espana and Plaza Mayor de Palma are notable landmarks, and the area's natural beauty can be seen at Playa de Palma and El Arenal Beach. Port of Palma de Mallorca is another place to visit that comes recommended. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.
Visit our Palma de Mallorca travel guideOpens in a new window
Map
Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600

What's nearby

  • Playa de Palma - 2 min walk - 0.2 km
  • El Arenal Beach - 17 min walk - 1.5 km
  • Palma Aquarium - 4 min drive - 4.6 km
  • Platja de Can Pastilla - 5 min drive - 6.3 km
  • Port of Palma de Mallorca - 19 min drive - 20.2 km

Getting around

  • Marratxi Poligon Station - 14 min drive
  • Palma de Mallorca (PMI) - 11 min drive

Restaurants

  • ‪Megapark - ‬2 min walk
  • ‪Bierkönig - ‬5 min walk
  • ‪Levita - ‬3 min walk
  • ‪Balneario 6 - ‬4 min walk
  • ‪Nova Beach Lounge Club - ‬4 min walk

About this property

Universal Hotel Neptuno - Adults Only

Upscale hotel near Playa de Palma
Located close to El Arenal Beach, Universal Hotel Neptuno - Adults Only provides a poolside bar, a terrace and a coffee shop/cafe. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining and free beach cabanas. For some rest and relaxation, visit the sauna. The on-site Mediterranean cuisine bistro, PM1114, offers breakfast, lunch, dinner and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and an indoor pool, along with sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
  • A lift, a banquet hall and smoke-free property
  • Beach umbrellas, multilingual staff and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 100 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Hairdryers and shampoo
  • 40-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, balconies and mini fridges

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  • Spa
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9.2 out of 10, Wonderful, 686 reviews
The price is AU$322
includes taxes & fees
13 Oct - 14 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 30 metres
  • Bus station shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 8 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • PM1114
  • Pool Bar

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Beach umbrellas
  • Free beach cabanas
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 17 November 2025 to 27 February 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from 14 April to 31 October
Guests under 16 years old are not permitted at this adults-only property
A car is not required for transport to and from this property

Property is also known as

Hotel Neptuno Playa de Palma
Neptuno Hotel
Neptuno Playa de Palma
Myseahouse Hotel Neptuno Playa de Palma
Myseahouse Neptuno Playa de Palma
Myseahouse Neptuno

Frequently asked questions

Does Universal Hotel Neptuno - Adults Only have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

How much does it cost to stay at Universal Hotel Neptuno - Adults Only?

As of 3 Oct 2025, prices found for a 1-night stay for 2 adults at Universal Hotel Neptuno - Adults Only on 28 Oct 2025 start from AU$200.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Universal Hotel Neptuno - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Universal Hotel Neptuno - Adults Only?

There is free parking nearby.

What time is check-in at Universal Hotel Neptuno - Adults Only?

Check-in start time: 3:00 PM; check-in end time: 2 AM. Late check-in is available during limited hours.

What time is check-out at Universal Hotel Neptuno - Adults Only?

Checkout is at 11:00 AM.

Does Universal Hotel Neptuno - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Universal Hotel Neptuno - Adults Only located?

Located in Palma de Mallorca, this beachfront hotel is in the city centre and within 1 mi (2 km) of Playa de Palma and El Arenal Beach. Plaza Espana and Plaza Mayor de Palma are also within 12 mi (20 km).

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Reviews

Universal Hotel Neptuno - Adults Only Reviews

8.6

Excellent

9.0

Cleanliness

7.8

Location

9.0

Staff & service

8.6

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 190 out of 415 reviews
Rating 8 - Good. 178 out of 415 reviews
Rating 6 - Okay. 27 out of 415 reviews
Rating 4 - Poor. 8 out of 415 reviews
Rating 2 - Terrible. 12 out of 415 reviews

Reviews

8/10 Good

leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a beach location

Great Stay, lovely sized room, The hallway water dispenser was a good idea. Nice pool area and lovely beach views, We didn’t eat here so cannot comment on that, But we had a lovely spacious suite at the end of the hotel so had clear views of the beach.. mega park was next door, but with the balcony doors shut you couldn’t hear any noise.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ronica

Liked: Cleanliness, amenities, property conditions & facilities
The property and the staff was amazing! Even the area it is just across the street from the beach. The beach was stunning! Only thing is your in party central. If you wanted more relaxing wouldn’t be the best hotel for you. But still quite enough for sleep. We had an amazing time.
Stayed 3 nights in Jun 2025

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.
Stayed 4 nights in Apr 2025

8/10 Good

Tobias Nils

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Playa's party hotspots. Nice pool. Very friendly staff, clean and calm rooms. Only downsight: mattresses were worn out (soft "hole" in the middle).
Stayed 4 nights in Aug 2023

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good so far and the staff very nice and friendly, we felt very comfortable. But the mattresses and some pillows were not good
Stayed 3 nights in Jul 2023

10/10 Excellent

Jokin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2025

6/10 Okay

Carlo

Disliked: Amenities, property conditions & facilities
The hotel itself is not bad (even if it is definitely not a 4 star hotel) but the location is terrible, in the middle of a little Germany full of drunk people
Stayed 7 nights in Jul 2022

10/10 Excellent

Vildana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Stayed 4 nights in Jul 2022

4/10 Poor

Kathleen

Liked: Staff & service
The property was totally fine but the outside beach was very dirty and not well kept.
Stayed 3 nights in Jul 2022

6/10 Okay

Ermin

Disliked: Staff & service, property conditions & facilities, room comfort

Very dated hotel but on the beach

The only reason you should consider this hotel is because of the location. Its on the beach and next to Mega park for those who want to party. Other then that this room is very very very dated.... Like 1990- 2000... Definitly not worth the money....
Stayed 3 nights in Jul 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the ants in the bathroom
Stayed 5 nights in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Stayed 3 nights in Aug 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles, modernes Zimmer mit schöner Aussicht aufs Meer.
Stayed 3 nights in Sep 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich war nun zum 2. Mal in dem Hotel und habe mich wieder sehr wohl gefühlt. Saubere Zimmer und nettes Personal. Das Frühstück war ok. Wir hatten uns dieses Mal für ein Upgrade auf die Naugthy Suite entschieden. Schönes Zimmer mit großer runder Badewanne im Schlafzimmer. Fernseher war nicht gut. Häufig verzerrte Bilder und Ton. Klimasteuerung unmöglich. Der Ausblick vom Balkon aus war direkt auf das üble Parkhaus neben dem Oberbayern. Seitlich konnte man ein Stück Meer sehen. Wir hatten trotzdem einen schönen Aufenthalt. Allerdings werde ich das nächste Mal wieder ein anderes Zimmer wählen.
Stayed 7 nights in Sep 2025

10/10 Excellent

Natalie Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Perfekt
Stayed 3 nights in Jun 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Lage. Meagpark rechts, Oberbayern links, Strand direkt davor
Stayed 3 nights in Aug 2025

8/10 Good

Sven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Adelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Richtig schön, Pool, gutes Frühstück, schönes Zimmer
Stayed 2 nights in Aug 2025

6/10 Okay

Jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal, die Zimmer sind sauber, wir hatten das Zimmer mit Pool Zugang. Es war groß genau so wie auf den Bildern beschrieben. Das Hotel liegt direkt am Strand. Und neben dem Megapark Nicht so toll war leider auch das es sehr laut dadurch war. der frühstücksraum war sehr dunkel und nicht so gemütlich weil man nicht draußen sitzen konnte. Und leider konnte man auch keine Omeletts bestellen :( Sehr schade fande ich auch das der Ganzkörper Spiegel im Schrank eingebaut war und dadurch auch sehr dunkel war. Im groß und Ganzen ist es ok wenn man bei Lärm schlafen kann. Nachmittags war es auch teilweise sehr laut am Pool
Stayed 4 nights in Aug 2025

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lage top
Stayed 2 nights in Aug 2025

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, property conditions & facilities
Perfekte Lage und super Unterkunft. Gerne wieder
Stayed 2 nights in Jul 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Der Empfang war mega freundlich. Besonders Verena war super!!!
Stayed 3 nights in Jul 2025

8/10 Good

Sandra

Liked: Staff & service, amenities, property conditions & facilities
Super👍
Stayed 4 nights in Jul 2025

8/10 Good

Dante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Tamara

Stayed 7 nights in Jun 2025

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