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Reviews of Panorama Pyramids Inn

3 out of 5
Panorama Pyramids Inn
14 Abu el Houl Street, Giza, Giza Governorate

Reviews

7.6

Good

Rating 10 - Excellent. 115 out of 259 reviews" "
Rating 8 - Good. 62 out of 259 reviews" "
Rating 6 - Okay. 30 out of 259 reviews" "
Rating 4 - Poor. 17 out of 259 reviews" "
Rating 2 - Terrible. 35 out of 259 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Rathna Kannan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware! This hotel is a scammer!
We booked a Luxury Suite room but when we reached the hotel we were told that the particular room was already booked and someone was occupying it already. They gave me a downgraded room without any compensation. When I questioned about how double booking is possible for one room, they said it's a mistake by the website which I definitely don't agree with. If it was overbooked they had all the possibility to cancel it well in advance as I had booked a month ago. Looking at the earlier reviews I just noticed that this hotel has scammed many other guests in the same way. So I strongly suggest you to stay out of this hotel. I'm also making an effort to delist this hotel from Hotels.com.
Stayed 3 nights in Dec 2023

6/10 Okay

Jafar

Travelled with family
Disliked: Room comfort
Good for one night stay if nothing else is available in the area
Stayed 3 nights in Dec 2023

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel ruined my cairo honeymoon. Booked and paid for the luxury suite months in advance. 3 night stay. Arrived after a long day of travel and touring and my room was "unavailable". They made me pay for the transfer from the airport which they previously told me it was covered due to staying 3 nights. 700 EGP Given free dinner as an apology and a guarantee my room would be ready in the morning. Room was so tiny there wasn't even enough room to pass through with a suitcase. Told to pack up all our things and the staff would move them while we were out on our tour. I found the email where they told me they would cover the transfer and got my money back. Dinner took almost 90 min after we ordered. Arrived back exhausted after another day of touring to the same apologies about the room Told it was expedias fault. Not true. Given a room in the hotel next door, still not as nice as what I had booked but slightly bigger. However it was under construction which started early in the morning. Power went out, constant banging etc etc That hotel then told me we had to leave as the room was booked, offered the same closet back at the panorama again. No apologies, nothing. Called expedia, got a refund and moved to yet another hotel. So my honeymoon was spent packing and moving around, arguing with staff that didn't care and not enjoying the view from the balcony that I had booked and planned for. In short, there's a ton of hotels with views, avoid this one

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 3 nights in Oct 2023

2/10 Terrible

tom

Disliked: Cleanliness, property conditions & facilities, room comfort
good location. lousy room
shower was broken, room was very small. not cleaned properly
Stayed 2 nights in Oct 2023

4/10 Poor

Efrain

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
We are a family of 6 and 4 of them are kids under the age of 5. We booked the room that fitted 8 so we would be comfortable. As soon as they gave us our room they gave us 2 rooms both that where not even connected, one was across the hall. We spoke to them multiple times we can’t be separated and they said because our booking only said we had 3 kids they had to move us. I didn’t know our infant of one year counted as an adult. We tried to pay for her as an adult in the front desk but they wouldn’t let us and just kept saying that’s all they can do. We payed extra for the suite but ended up in the smallest room for they same price as the most expensive. Didn’t even offer a refund or try to fix it. Only chose this property for the pyramid view and balcony. Got a windowless room and one with a tiny window.
Stayed 2 nights in Oct 2023

2/10 Terrible

Hayk

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at this hotel can only be described as an unmitigated disaster. Right from the start, things spiraled downhill. Despite confirming an early check-in, I was told on arrival it wasn’t possible and was forced to book an additional night in a disgracefully dirty room. The toiletries? Used. The bedding? Questionably stained. Having been promised a room move by noon the next day, the goalposts kept shifting. First, it was 3pm. Then, they had the audacity to suggest we might remain in that same dismal room, a far cry from what we’d actually paid for. The alternative? A subpar hotel that couldn’t hold a candle to our original booking in terms of view or quality. We graciously accepted, thinking it would be a temporary solution. Wrong. The runaround continued the next day with more broken promises. To add insult to injury, upon returning to the original hotel, they had the nerve to say our room wasn’t available AGAIN. The debacle was never-ending. In the end, we had to move to another hotel, costing us both time and money. The cherry on top? Their miserly refund offer of 2 nights out of a 6-night stay we NEVER experienced. And if the booking fiasco wasn’t enough, the state of the linens and the quality of the beds were absolutely appalling. To all prospective guests: steer clear. Save your money, time, and sanity. This hotel is not worth the ground it’s built on. And let me add: there are a plethora of other hotels around that are infinitely more deserving.
Stayed 5 nights in Sep 2023

2/10 Terrible

nallely

The hotel did not have our rooms available that we had bought months in advanced. Our rooms were suppose to have pyramid views. They then moved us to another hotel which was further from the pyramids and did not have any views
Stayed 1 night in Oct 2023

4/10 Poor

Justine

Travelled with group
Stayed 4 nights in Sep 2023

8/10 Good

Olivia

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Samir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Marwa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

M Z Kolia

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Think twice before booking
The room we booked was not available till the last day even though this was confirmed prior to my visit. Rather than a suite which was orinifnally booked, they provided two rooms and the difference was not refunded. On the last day the suite was lrovided and that made the last day significantly better. If the room booked was provided from day 1, this would be a positive review. Unfortunately it wasn’t. Hassan in the roof top cafeteria was brilliant. He went out his way to serve and was a refreshing change. My recommendation to anyone wanting to book this hotel is to fully validate ahead of the trip that the room booked is available. Have this in writing with option for full refund in the event if this is not.
Stayed 3 nights in Aug 2023

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wanted to say a big thank you to Hamed, Ali and Moses. Myself and my 9 year old, spent 2 nights here and probably should have spent more my son didn't want to leave. If you want to wake up each morning and see a pyramid out your window it's worth the few extra pounds. Tip don't buy tickets for the light show as you get a better view from the roof top restaurant. Again just shkran from Stephen and Aiden
Stayed 2 nights in Jul 2023

6/10 Okay

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not coming back
The hotel had good pictures, but in person, it was very poorly put together, rough bed sheets, bad lighting in the room, no hot water in the bathroom on the first day, shower water flows for the shower all over the bathroom, shower head was broken, toilet bowl was broken, etc
Stayed 3 nights in Jul 2023

4/10 Poor

Danielle

Stayed 1 night in Apr 2023

2/10 Terrible

OLEG

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They haven't rooms (like Deluxe Triple with 3 double beds) as at Expedia description. Down grade the room without noting the guest, like you live room keys for cleaning and found all your things moved to another room, which is without windows at all. The front desk staff just ignoring the guest. The smell of horses everywhere.
Stayed 4 nights in May 2023

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all lovely, from Ola making checking in easy, Hassan with the amazing breakfasts, Ali making sure everything was clean and tidy. The location is superb, a one min walk to the necropolis plateau. The rooftop dining area has amazing views of the pyramids and sphinx, and you get to see the light and sound show from there for free. The hotel also can arrange tours for you and they do not pressure you into buying. Food was lovely, milkshakes are freshly made and awesome, free bottled water (needed in the heat). All in all, recommend highly.
Stayed 2 nights in May 2023

8/10 Good

WARREN, Millbrook

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location and the views of the pyramids was fantastic. The service was excellent. The rooftop dining was terrific. The only negative that I have is the lack of an elevator.

6/10 Okay

Erik

Liked: Cleanliness, staff & service
Disliked: Room comfort
Noisy and stressful
Ok, so this hotel apparently ticks all the boxes. Right next to the sphinx, roof terrace with restaurant overlooking the pyramids, clean rooms, great breakfast etc. Thats until you notice THE NOISE. You see, in this hotel you can have either a standard back room, without window and a claustrophobic atmosphere. Or you can opt for a superior front room overlooking the pyramids. But then you also overlook the parking area for tour buses that are idling throughout the day. In the afternoon and at night the dogs take over, huge packs of dogs fight it out, barking and howling. Add to this constant honking and street chatter and top it all off with paper thin walls and windows that doesn´t close, and you have the noisiest hotel experience I´ve ever had. The solution is to opt for a cell-like back room without window. The staff do their best to try to compensate this by eagerly offering service, welcome drink, being helpful etc. But this ended up feeling a little pushy. I was also disappointed to find out that instead of giving me accurate information about the opening hours for the pyramids ticket office, the reception staff tried to convince me to join their tour. (The ticket office opens at 7, not 8 as he insisted). In the end, I ended up moving to a different hotel in central Cairo, as the whole experience of being in Giza and the pyramids felt like a total tourist trap. Sadly this important historical site has become a kind of Disneyland, just without the rides.
Stayed 2 nights in Apr 2023

2/10 Terrible

Marcelo Damian

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived at the hotel, unfortunately, our room was not available as it had been oversold, and we were given a lower category room. The next day, we were offered to move to another hotel owned by the same company just a few meters away. We had paid for a room with a view of the pyramids, which we never got. We asked to speak with the manager to request a refund for not having the promised view, but the manager never showed up to address our concerns. The employees did not have the power to resolve this issue either. The surrounding area is filled with dirty streets because it is a resting place for camels during the day, making it a total mess. We had a terrible experience and would never return. The only redeeming factor was the view of the pyramids from the breakfast terrace, but it did not make up for the overall disastrous experience.
Stayed 3 nights in Apr 2023

6/10 Okay

Richard

Disliked: Property conditions & facilities
Average stay next to the pyramids
The hotel is situated very close to the pyramids which is great and the breakfast is also very big and tasty. We booked a room that didnt face the pyramids and there was no window in the room facing outside, just a small one facing the hallway. There is very insulation so you can hear other doors opening and closing that continued throughout the night. The room was also dated, with an old bathroom and decor. The price for food and the day trips were also a bit pricy.
Stayed 2 nights in Apr 2023

2/10 Terrible

Joris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked and paid for the luxury suite for six people but were put into two double standard rooms without windows (!) in the hotel next door (Great Pyramid Inn). No explanation was given whatsoever, we were shoved into the rooms and that’s it. When we went down to the reception to ask about this, we were only offered a free airport transfer since they were apparently not able to refund us as we paid via Expedia. Felt like a complete rip off and tourist trip, would not recommend going here. And if you have to, book the cheapest room as you will most likely end up with that anyways.
Stayed 1 night in Apr 2023

8/10 Good

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Marcin

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The Essence of Egypt
The good: Staff extremely helpful and nice, breakfast at the rooftop with Pyramids view - outstanding. Breakfast staff exceptional. Pyramids view from room not as good but still very nice. Right beside side entrance to pyramids, you can observe morning hassle of hustlers on camels and horses rushing their way to start another day herrassing tourists. Very real experience. The bad: we were placed in hotel next door not the booked hotel. Very noisy, impossible to sleep, paper thin walls. We were moved to another, smaller room with only one bed while out from hotel without warning with some items left in drawers. Next night they tried to move us again to even worst room without balcony but fortunately we were at hotel. Looks like they overbook then juggle customers hoping all will work out. Dodgy neighborhood.
Stayed 3 nights in Mar 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well taken care of. The staff was excellent and attentive. I would highly recommend this hotel to anyone. The view of the pyramids and Sphinx wasamazing.
Stayed 2 nights in Apr 2023

8/10 Good

Linda

Travelled with family
Liked: Staff & service, amenities
You cannot beat the view if you have a pyramid-view room. In the morning you can see camels in the street. It's a nice enough hotel...I would say it's a 3* hotel. It's dated but gives the experience of being in Egypt. The rooftop restaurant has the breathtaking view of the pyramids. Breakfasts are amazing. Food is very reasonably priced and the wait staff are great.
Stayed 1 night in Mar 2023

4/10 Poor

Erica

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Chona

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The view at the roof top is amazing and the breakfast is sumptuous with Hassan doing a great job. You can hear everything from the room. The dogs barking, people talking, horses running, the cars passing from the street and doors banging from the wholeway. The bathroom is very small, you have no room for your legs if you sit on the toilet so you have to sit sideways. The water leaks from the shower glass wall so the whole floor will be very wet after taking a shower. I stayed 2 nights in this Hotel and in my booking, it’s written that I have 1 free airport transfer but when I ask the hotel, they told me they only give it for 3 nights stay. I showed them my booking but they said, ebookers wrote that not them. I think it’s also time to change the mattresses, they have a lot of unpleasant discolorations.

10/10 Excellent

Peter

Stayed 4 nights in Mar 2023

2/10 Terrible

SONIA

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not get room in the hotel and was sent to different hotel. Booked a pyramid view but got a no window room. Was forced to buy dinner before getting room on rooftop. Was made to feel very uncomfortable.

10/10 Excellent

Linda

Stayed 2 nights in Mar 2023

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was lovely and we had a beautiful view of the pyramids from our pyramid view room booking. The included breakfast was wonderful and the staff who work there are very friendly and helpful especially Hassan at the rooftop restaurant, Moses, and Yassir the concierge. Yassir was very informative on the first day about the area and available tours during the free welcome drinks. Everyone at the hotel has a high level of hospitality. You have an incredible view of the pyramids and can see the pyramids sounds and lights show most evenings from the rooftop restaurant. My husband and I enjoyed our time there and it’s amazing proximity to the pyramids was a bonus. The only issue was outside the hotel, the stray dogs in the streets can be a little bit noisy at night but I was prepared with earplugs and recommend bringing some to any hotel in the area.
Stayed 3 nights in Mar 2023

10/10 Excellent

Jesus

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2023

10/10 Excellent

Roberto Herman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond attentive. Made my stay in Cairo that much more memorable. If I ever go back, Im definitely staying there again. Thank you very much!
Stayed 5 nights in Mar 2023

10/10 Excellent

David Joseph

Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The staff are kind but the final balance of our stay was not great. When we arrived there was confusion regarding the payment we had already paid in advance but they charged us again. We managed to resolve it after contacting hotels.com. However, when we left when unpacking my bag I realized that a toiletry bag was missing with several things inside and it was a special objective. I reached out and the hotel did nothing but apologize. Overall I would recommend it but after that I was disappointed!
Stayed 2 nights in Dec 2022

8/10 Good

Sabino

Travelled with partner
Liked: Staff & service
Moses was very helpful, great view. The only issue was no Wifi. But everything else was great 👍

10/10 Excellent

Mariah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a great hotel! The view from our balcony was incredible. The staff was so attentive and welcoming. There’s no elevator and one of the staff members, Alibabba, carried our luggage for us and made sure we had everything we needed. On the rooftop Hassan took great care of us serving an incredible breakfast that was included in the stay. Our welcome drinks were also delicious. The Wi-Fi was down and staff even helped share hotspots for us. Everyone was amazing and very hospitable. Would stay here again!

8/10 Good

Mario

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff are great. They try to pleasure everyone as much as possible. When I went to the rooftop for breakfast. Hassan was so caring & AWESOME. Abraham was also great on lunch time! One thing that bothered me was water leaking out the shower. There would be so much water on the bathroom floor. Not sure if that can be fixed.
Stayed 5 nights in Feb 2023

10/10 Excellent

MAURICIO

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are nice.
Stayed 7 nights in Feb 2023

10/10 Excellent

nasima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here for 3 nights stop over, mainly to show my kids the Pyramids. This hotel was such a good choice as it had amazing views of the Pyramids from its rooftop restaurant. I cant thank the staff enough, from the restaurant staff Hasan and team, the reception desk Faruk and Ola were absolutely amazing,
Stayed 3 nights in Feb 2023

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I recently had the pleasure of staying at the Panorama Pyramids Inn in Giza, it was an experience that exceeded all my expectations. From the moment I arrived, I was struck by the warmth and hospitality of the staff, who went above and beyond to make my stay comfortable and memorable. One staff member in particular, a lady named Ola, truly stood out for her exceptional service and attention to detail. She was always available to answer any questions I had and made sure that all my needs were taken care of. Her friendly and kind demeanour made me feel like a valued guest, and I am truly grateful for her assistance during my stay. A highlight was undoubtedly the stunning pyramid view, which I could enjoy from both my bedroom and the rooftop terrace, this is something that I will never forget. The breakfast on the rooftop terrace was amazing, you will not go hungry. The variety of dishes and quality of food was impressive. The only suggestions I have for improvement would be is to have heaters on the terrace, this would add more comfort during the cooler seasons. A hairdryer in every room would also be beneficial. However, this is a very minor issue compared to the incredible experience I had. Overall, my experience was exceptional, I would highly recommend this hotel to anyone visiting Giza. The amazing staff, the pyramid view from the bedroom and rooftop terrace, and the amazing breakfast all contributed to making this hotel a must-stay for anyone visiting Egypt.
Stayed 2 nights in Feb 2023

10/10 Excellent

Lynette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the proximity to the pyramids and the amazing view from the terrace. The room was basic but always clean. Ali did an amazing job keeping everything clean. Hasan was amazing always having coffee and snacks and a ready smile ready everytime we went to the terrace. Breakfast was amazing. Ola also made us feel at home. Would definitely recommend this hotel for visiting the pyramids and elsewhere. Watching the sound and light show from the terrace was also a highlight for us.
Stayed 7 nights in Feb 2023

8/10 Good

jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view. Friendly staff and good food at their restaurant. Can’t beat the price and location.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Andrea

Stayed 3 nights in Jan 2023

2/10 Terrible

Vlad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware, staff steals personal belongings!!! Location is good. Bed sheets were clean but mattress and pillows were incredibly filthy. Breakfast was good. All tours were overpriced comparing to other places, tour guide took us to side businesses like fake papyrus factory, complete SCAM, overpriced by x20! On the last day some personal belongings were stollen. Stay at your own risk.

8/10 Good

Neelam

8/10 Good

Neelam