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Reviews of Hotel Royal

Hotel Royal
10 Elwy Street, Cairo

Reviews

5.6
Rating 10 - Excellent. 12 out of 109 reviews" "
Rating 8 - Good. 28 out of 109 reviews" "
Rating 6 - Okay. 20 out of 109 reviews" "
Rating 4 - Poor. 20 out of 109 reviews" "
Rating 2 - Terrible. 29 out of 109 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2018
Response from Hotel Royal on 8 Jan 2019
Dear Royal Guest, Thank you very much for staying at Royal Hotel and for sharing your experience with other travelers. We are very sorry to hear that you were less than satisfied during your stay, which is not something we are known for. As you can see from our other reviews, we pride ourseleves in providing great customer experience and we'd like to do the same for you.  if you give us a chance and visit us again on your next trip to Egypt, we will completely make it up to you We value our customers opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived early morning for check in but the room was not available until 1 pm. They took good care of me, welcomed me with breakfast and allowed me to leave my luggage while I went out. When I arrived the room was not still available and since I was extremely exhausted they arranged me to go to another hotel (Capital Hotel) part of their properties and they were very nice and welcoming too. Thank you for going the extra mile and taking care of me the last day of my amazing vacation in Egypt
Stayed 1 night in Nov 2018
Response from Hotel Royal on 8 Jan 2019
Dear Fabiola, Thank you very much for taking time to write such a great review, Hearing that you enjoyed your stay in Royal hotel is the best thing we could hope for! We were very happy to assist you during your stay, and hope to see you again in your next trip to Egypt. Thanks again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018
Response from Sarah on 21 Nov 2018
Our Dear Guest, Thank you very much for staying at Hotel Royal and for taking time to write a review. While we wish, you had a better experience. If you give us a chance to earn back your trust, I would be happy to make your reservation personally and and see to it that you enjoy the experience that so many of our guests have grown so fond of. Hope you consider us on your next trip to Egypt. Best Regards,

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
the receptionist eli was a very bad host never again
Stayed 4 nights in Oct 2018
Response from Sarah on 16 Nov 2018
Our dear guest, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We value our customers opinions and would like to thank you for bringing this to our attention. We would like to make things right, Hope you consider us in your next trip in Egypt

6/10 Okay

Verified traveller

Disliked: Cleanliness
Not too bad!
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel for the price. Is in the center of downtown. The staff is awesome people. They make you feel like family. The outside is not much to look at but considering the price you pay, you get more for your money. Not only do they provide breakfast but as a courtesy they cooked dinner for my boyfriend and I our last night there. BEBO was a wonderful host.
Stayed 5 nights in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was so unexpected! We didn't even get the room we booked online, it didn't exist! Some of the staff were nice and welcoming, but the hotel is so old and dirty, everything was falling apart, the closets, the ceiling, the bathroom, even the windows were firmly closed except the one in the bathroom, where we could see the terrible view of garbage underneath us in the void between the two blocks. They even hung the washed towels over the window facing the garbage. The internet was terrible and there was no signal for our phones, the staff took 3 days to change a lightbulb so we had to open our flashlights to see (night and day).
Stayed 4 nights in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not satisfied
I came here at the middle of the night and they said they don't have a room and they would transfer me to a different hotel nearby.
Stayed 2 nights in Jan 2018

4/10 Poor

Megan, San Diego, CA

Liked: Cleanliness, staff & service
Disliked: Room comfort
No towel racks, No TP refills, No Hangers
We booked our hotel online for the Hotel Royal, but when our airport transfer picked us up from Cairo International, he told us that the owners just opened a new hotel, Capital Hotel and that our room had been changed to the new hotel (very close to the old). No problem, but we booked a suite and were only given a standard room. The hotel staff was nice, however. Onto the bad: There are no towel racks in the room. You are given only bath towels, we had to ask for an additional towel for the bathroom. You cannot hang your towel anywhere to dry (again, no towel racks). Internet only worked ~75% of the time Toilet would flush and then make loud, screeching noises for about 2 minutes. We "saved flushes" whenever appropriate. The hotel is not on Google Maps, so good luck with your Uber request or trying to find your way around. Luckily, it has a red & white awning that is quite distinctive, so you can usually find your way back, but nobody knows the hotel exists. Had to extend 1 night and the price changed from $20 to $30 per night. Sucks.
Stayed 6 nights in Jan 2018

6/10 Okay

Sam

Liked: Staff & service
Disliked: Room comfort
In a good location but nothing else is great
We stayed here only for a day so it was not that big problem but it was a bit disappointing. It is great to walk to different places in downtown but the hotel itself is in a deserted alley where cars can't go. The view from the balcony was of the same deserted alley and nothing to write home about. Towels and linen were damp and the bathroom door wouldn't close. The staff though was helpful and they did what they could given the circumstances.
Stayed 1 night in Dec 2017

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

2/10 Terrible

monica, yuma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
The rooms are nothing like they post on the internet. The A.C. was not working the rooms were dirty. Every thing was a fake. I will never never reserve with them again. Horrible service.
Stayed 7 nights in Oct 2017

8/10 Good

Bronwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were all very friendly and helpful. The young lady who serves breakfast is especially nice. Room big and comfortable with a lively warm shower.
Stayed 4 nights in Oct 2017

4/10 Poor

Abdul Mirza, Cairo city, Egypt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No facilities provided as mention on internet.
Very bad experience. No transportation provided as promised. We were Forced to use public transport from airport to hotel and hotel to airport. An additional money were asked for devices. In breakfast we have to buy our own eggs. We stayed 4 days but room was never cleans neither bad sheet or trowel changed. We need to get our ow toilet tissue from facilities. We left with no choice but to stay once full payments were done. Internet service was very bad, there was weak coverage in side the room, to use WiFi we need to sit out side the room in lobby. It was not advisable for our females. You need to investigate before listing such type of hotels, its not a low rate, its about not fulfilling commitment as mention online booking such as: WiFi, decent breakfast or shetter sevice. It was noticed that other people were disappointed due to the same. It will damage Expedia image and trust. I am sure you will do the needful. Thank you for asking.
Stayed 4 nights in Sep 2017

6/10 Okay

ok for 10 usd, Colorado USD

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good for 10 usd
The room Is ok, needs More cleaning, bath dirty. staff helpfully Outside very ugly and scary Air conditioning ok Breakfast simple ok The bath courtine was broken and dirty sheets Not cleaning, but for 10 usd Is ok Close to Cairo museum and Quiet zone
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Staff & service
you will never find friendlier more helpful staff
Wasn't sure at first but then really settled in. The hotel is located in a pretty good location for shopping or site seeing trips. Sitting back a bit from the main streets made this a much quieter location. The staff was very friendly and helpful. You will never feel more welcome anywhere. Met some very nice fellow travellers and enjoyed sitting around in the morning sharing information about home life, other countries travelled or just the days plans. We had a wonderful Utime and will miss the staff and friendly travellers we met each day forward

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

yeonghyun

Cairo Hotel
not too bad

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Friendly and helpful staff
We had a really nice time staying at the Royal Hotel. We really appreciated the friendly and helpful staff, as well as the tours that they helped us book. The room was clean and comfortable and the breakfast was good.

2/10 Terrible

the boss, cairo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not nice
The room is bad ! Shower is very bad ! Booked a room with balcony and when I got there they said it is not available , couldn't sleep becouse of the noise of the cars

6/10 Okay

sam, UK

Liked: Cleanliness, staff & service
Good location
The hotel is in a good downtown location. The rooms are clean and hotel staff very friendly. Breakfast could do with improving, it's very basic. The biggest problem with the hotel is noise. Half of the rooms are entered directly of the reception area, the noise from the hotel night staff is a problem.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good Effort but Fell Incredibly Short
My boyfriend and I spent some time in Egypt and decided to stay at Hotel Royal in downtown. We opted to stay somewhere a bit cheaper as we'd plan on doing so many activities outside the hotel. Basically, you get what you pay for. Firstly, the beds are uncomfortable with springs stabbing you in your back but hopefully you will do enough activities, you'll be so exhausted, you'll sleep through the discomfort. There's no fitted sheet, just a low quality top sheet over the mattress that moved around the entire night annoyingly and a comforter. There also isn't a window, just shutters with a locking door so be prepared for the mosquitos. More importantly, the entrance isn't well secure or managed. The front door is always open which leads to the staircase to the individual rooms. Three seperate occassions I had a vendor follow me into the hotel trying to sale merchandise, which isn't safe at all. Theres no cafe or restaurant. The staff were kind and helpful to an extent. They make arrangements for tours but failed to provide us with an itinerary despite us asking numerous times or notify us of the additional fees for the types, which total roughly $200/pp. The last couple days we decided to take the Nile Cruise from Aswan to Luxor. We were charged a fee and despite our intakes, never received an itinerary or any kind of info. We didn't know the name of the boat, company for our tour guides, what time and where the tours where going on what day. Pay the extra money for elsewhere.

8/10 Good

traveller, Philadelphia, PA

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff
I had a rough time in Cairo because I lost my papers and was stuck there for several days. I was lucky to have stayed in this hotel though. The staff were so kind and helpful. Said, the hotel owner, himself took me to the airport and helped me with the paperwork I had to go through, and Sam, the tour guide, even lent me cash when I was penniless, took me shopping, etc. I remember them fondly. Everyone was super nice and the breakfast was solid. Location-wise it's also great, right in the middle of downtown Cairo, and very affordable. It's the ideal place if you're on a budget, want to be in the heart of Cairo, and want to meet nice and friendly Egyptian folks.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It was an amazing hotel and the people are amazing
The hotel was so close to shopping and all the great sites. I would totally stay there again. The people are so nice and have a great personality. They made my stay very good even though I was alittle wildly crazy. But overall an amazing time. Thank you to the staff and the amazing 25 days.

2/10 Terrible

Umed, Canada , Quebec

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting rooms
This was poor a condition hotel . No room service for three nights. Dirty beds with hair, dirty towels , no chairs , missing light bulb In bathroom. The restroom was built in the bedroom by glass partion. Staff was nice, but did not really care for the nasty rooms. I really wanted to check out but would of been very pricey to find another hotel on the spot. I don't recommend it for a vacation at all.

8/10 Good

Andres, T

Liked: Staff & service, property conditions & facilities, room comfort
Very nicely located and the staff is AMAZING!
I only have good things to say, while of course the facilities could be better (that would mean a price increase) you totally get A+ comfort when you match it with the price you're paying. Also, the staff is great. Don't hesitate to ask them for directions or to let you know the best places to eat koshari and egyptian food. Their driver Sam is also an amazing guy!

4/10 Poor

Mark , Sydney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Umm
Just wasn't what i ezpected. Noisy. Paper thin walls. Lack of privacy as general sitting area.right outside my door.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, not safe, not what we expected
This hotel was recommended as a boutique hotel in our travel book and had some good reviews online, but I cannot see why. After booking six weeks in advance, the room I booked was not available and had to settle for a smaller room the first night. The manager said the next night my room would be available, but on the next day another guest extended his stay and I was put into an even worse room. This is not the way to run a hotel, and after discussing with the manager I seemed to get the impression I was being treated this way because I didn't book directly through the hotel. Both rooms I saw were dirty with "makeshift" bathrooms. If you absolutely have to stay here, bring slippers so you don't have to walk on the floor with your bare feet. My second room didn't have a shower, but only a shower head. You'd have to stand over the toilet to shower. The rooms I got were just a bed and closet. Definitely overpriced. The worst part was that there were no locked doors to get into the hotel, and the reception wasn't positioned well to monitor who was coming in off the street. I had to struggle to close the door to the room, and once locked it felt like if I pulled it just a little too hard I would break the lock. It did not feel safe. The room was very noisy from the street, other guests coming and going, and I was woken up by an outdoor market that formed outside in the early morning.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is cheap, however there are better places for the same price.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Convenience and comfort in the heart of Cairo.
The manager made every effort to accommodate me, although somehow my reservation by e-mail had disappeared.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Ok but needs to improve a lot.
The hotel could be a lot better,it certainly does not live up to the photographs in the website.With care and attention the owners could bring this up a lot with minimal effort,clean and attention to maintainenance and fix up everything properly. Negatives -The room we had is full of cockroaches (you would see about 20 per day,small to medium variety). -Replace the yellow pillows, sheets look very old as well. -Cigarrette smoke wofts from the reception area from the staff to your room,underneath the doorway. Positives-central location and quiet neighborhood. -safe area, long reception hours. -Large rooms,high ceilings .

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is so bad I would not recommend it
Everything is so bad I would not recommend it and the pictures that were on the website (Expedia) is not as it is in nature and I already changed the hotel to (Novotel Cairo El Borg) I booking by (Expedia)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this place
Pros — Great people, great service (though had to ask for towels for both times that I stayed), great price and fantastic location Cons — nothing much. If I were to get really picky, it's smoke smell at the reception but that's the culture there.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Edgar, UK

Liked: Staff & service
Good value central location
The hotel is near shops and cafes, and not far from Tahir square. If you want comforts, this is not your hotel, but it is great value for money and quite safe

10/10 Excellent

Francisco, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and nice hotel with a great location.
I really enjoyed my stay at Hotel Royal. The hotel manager, Said, was a great host, very helpful and friendly. The hotel is small and intimate; it's is very basic, but comfortable enough. Good location in a safe neighborhood. I recommend the transfer service that the hotel offers from and to Cairo airport.

8/10 Good

SOWRA, Chennai, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good deal!
Hotel Royal is a clean and comfortable place in the heart of downtown Cairo. It's close to all the major sights and places of interest. The staff at the hotel are super friendly and go out of their way to accommodate all the needs of the guests. They are on call 24/7. On my first day I had trouble with the shower. Upon being informed Said, the manager, arranged to have my room changed. I got a bigger and better room. The reception area has a relaxed and communal atmosphere. I made most of my friends in Egypt by hanging around there. I was traveling alone in Egypt. Said helped me plan my itinerary for Aswan, Luxor and Hurghada. He also introduced me to his friend, Mido, a diving master when he learnt I wanted to go diving. I went back to stay at Hotel Royal when I got back from Hurghada. My trip in Egypt would have been very different if I hadn't booked this hotel. I'm glad I did. Definitely will stay with them when I'm back in Cairo. And it's a great deal for the price!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Ok hotel
Generally a nice hotel with a great location. For a first 2 nights of my stay I got a room which was not as in the official hotel pictures. Toilet and showering area were also really small and there was some water damage in the room floor close to the toilet. However, I was able to switch the room for a bigger and fancier one with a nice balcony: this room fulfilled my expectations for the hotel. Breakfast was simple but ok. My opinion is that the hotel is a bit overpriced, for such a price it should be able to find a better hotel in so cheap city as Cairo. However, it's a comfortable and clean, and location is indeed very good.

10/10 Excellent

Roslan, Singapore

Liked: Staff & service, room comfort
Nice hotel in the city
The free transfer from airport to hotel on arrival did not materialised bcos the driver was stuck in the traffic jam. So ensure to store the hotel telephone number in your handphone to make other arrangements. Otherwise you will be kept waiting. The Check-In and Check-Out process is super fast and hassle free. The rooms and amenities are average but I guess at the rates they're offering (super cheap) it is very reasonable. The longer you stayed here you will feel like being one of the family as all the staff are very friendly and helpful. The Tour agency they engaged are also punctual and reliable. I enjoyed every single tour. Bcos it is a small hotel the reception area is just outside the rooms. You are likely to meet other guests checking in or out. This is where you meet interesting people just like what happened to me. The Hotel Manager Mr Said Kamal is such a wonderful man. Always available for help and advise. You could spend all night talking to him or even play chess.

10/10 Excellent

Wahid, Tunisia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Old Cairo
I had great time at Hotel Royal.The location is great.You can walk to major places of interest such as Tahrir square,Nile,the Egyptian museum...The rooms are cleaned every day.Hot water and AC are in great working condition.The staff is very professional.Everybody seems to know what hospitality business is about.They were all helpful.The manager Said made me feel at home.Thanks Said for all your help and advice about getting around and visiting the places of interest in Cairo and Alexandria.At the beginning I felt a TV set was missing in my room but I must say I really didn't miss watching TV because I had good time talking to guests from different nationalities,the receptionist Ahmed and the manager Said.In additon as soon as you step out of the hotel,you have plenty of cafes on both sides where I enjoyed a shisha and a cup of tea every night while watching TV or listening to Arabic music.

8/10 Good

Evan, USA

Liked: Cleanliness, property conditions & facilities, room comfort
I liked it
There service wasn't the best when I asked about airport shuttles and taxis etc... They made me feel like another tourist with an unlimited budget. Other than that, I thought this place was great. Location was good (a little hard to find though), decent breakfast and solid wifi. Would recommend.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Spacious room and very accommodating staff. Tours offered are nice. Breakfast wasn't all that, but u get what u pay for and it was free. Not easy to find so take the free shuttle offer. Good place to crash & NO T.V. in rooms!

4/10 Poor

Ken, LA, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice high ceiling, new.y painted, no towels, no shampo. English speakers, friendly, flexable staff. Safe, but little hard to find . Good price.

8/10 Good

Myles, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Great inexpensive option
I paid for the deluxe suite but when I arrived all that was left was a double, hotel management put someone else in my room. took a little while to sort out, eventually got another suite. great for the money. hot water didn't work in the morning, but the evening shower was great.

2/10 Terrible

Job, California

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
not good
The hotel location was bad. It was noisey and smelled from cigarattes. TV surrounding the room was always loud. Don't believe the other reviews and pictures online they all are not true. The location sucks.

10/10 Excellent

Joseph H., Hotel Royal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Hotel Royal
The reception was excellent. Nasr and Amr took great care of me. I was treated like a VIP. Rooms are a little small but very clean and well kept. Management (Said) made sure that I was happy and booked many trips for me with a personal driver. You can not ask for more than that! Hotel Royal is located in the Heart of Cairo with many shops and the Nile River close by. Egypt is beautiful and the people are Very kind and happy. I wouldn't stay anywhere else when in downtown Egypt. Thanks guys for the great customer service. I especiaaly want to thank Said, Nasr & Amr for such a great welcome and a great time. Royal Hotel is #1

6/10 Okay

tuxedo66

Disliked: Cleanliness
Good location
The hotel was in a good location close to Talaat Harb and eating places. The hotel itself was OK.