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Reviews of Hilton Cairns

5 out of 5
Hilton Cairns
34 Esplanade, Cairns, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1004 reviews" "
Rating 8 - Good. 290 out of 1004 reviews" "
Rating 6 - Okay. 98 out of 1004 reviews" "
Rating 4 - Poor. 44 out of 1004 reviews" "
Rating 2 - Terrible. 26 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Nurgul

Travelled with group
Liked: Staff & service, amenities
Very close to the center and a nice hotel. But in such a famous hotel, we were very disappointed that there were no TV apps such as netflix youtube and Prime! Even lower star hotels have them now!
Stayed 2 nights in Apr 2024
Response from Hilton Cairns Team on 29 Apr 2024
Dear Nurgul, thank you for taking the time to leave a review about your stay at Hilton Cairns on Expedia. We are delighted you had an enjoyable time with us and appreciate the feedback concerning the television offerings. We hope to welcome you back soon.

8/10 Good

Gary

Liked: Staff & service, amenities, property conditions & facilities
Nice grounds but construction was load and dirty
Stayed 1 night in Apr 2024
Response from Hilton Cairns Team on 26 Apr 2024
Dear Gary, thank you for taking the time to leave a review about your recent stay at Hilton Cairns. We are pleased to read you enjoyed your time with us and look forward to welcoming you back soon.

8/10 Good

Cole

Liked: Cleanliness, staff & service
Some more maintenance befor letting would be nice. Problem with hottub/spa being cold, toilet and path needing engineer to work on.
Stayed 1 night in Apr 2024
Response from Hilton Cairns Team on 26 Apr 2024
Dear Cole, thank you for taking the time to leave a review about your recent stay at Hilton Cairns on Expedia. We appreciated your feedback and hope to have you stay with us again soon.

6/10 Okay

Skender

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Adila - Commercial Team on 17 Apr 2024
Dear Skender, thank you for taking the time to leave a review about your recent stay at Hilton Cairns on Expedia. We are glad to read you enjoyed your time with us and we look forward to welcoming you back soon.

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, facilities and price.
Stayed 3 nights in Apr 2024
Response from Adila - Commercial Team on 15 Apr 2024
Dear David, thank you for taking the time to leave a review about your recent stay at the Hilton Cairns on Expedia. We are delighted to read that you enjoyed your time with us and we look forward to welcoming you back soon.

10/10 Excellent

Kieran James

Travelled with partner
Liked: Amenities
Great staff very helpful
Stayed 2 nights in Apr 2024
Response from Adila - Commercial Team on 15 Apr 2024
Dear Kieran, thank you for taking the time to leave a review about your recent stay at the Hilton Cairns on Expedia. We are thrilled to read you enjoyed your time with us, especially that you were well looked after by our team. We look forward to welcoming you back soon.

8/10 Good

Yin Nei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the area itself is quite walkable anyways. Note to fellow light sleepers: there are some vocal and active lorikeets in the area, they love to hang around a couple of trees late afternoon and early morning.
Stayed 3 nights in Apr 2024
Response from Adila - Commercial Team on 15 Apr 2024
Dear Yin Nei, thank you for taking the time to leave a review about your recent stay at the Hilton Cairns on Expedia. We are thrilled to read that you enjoyed your time with us and we look forward to welcoming you back soon.

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just left the Hilton Cairnscand loved every moment we spent there. The service was 5 star plus and honestly there is nothing I could fault. Fabulous service.
Stayed 3 nights in Apr 2024
Response from Adila - Commercial Team on 11 Apr 2024
Dear Belinda, thank you for taking the time to leave a review about your recent stay at Hilton Cairns. We are thrilled to read you enjoyed your time with us and we look forward to welcoming you back soon.

8/10 Good

Lani

Stayed 3 nights in Apr 2024
Response from Adila - Commercial Team on 29 Apr 2024
Dear Lani, thank you for taking the time to leave a review about your stay at Hilton Cairns on Expedia. We are so thrilled to read you enjoyed your time with us and we hope to welcome you back soon.

10/10 Excellent

Mikhail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding check-in and check-out process. Quick, easy, and informative.
Stayed 3 nights in Mar 2024
Response from Adila - Commercial Team on 10 Apr 2024
Dear Mikhail, thank you for taking the time to leave a review about your recent stay at the Hilton Cairns on Expedia. We are delighted to read you enjoyed your time with us and we look forward to welcoming you back soon.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Adila - Commercial Team on 10 Apr 2024
Dear Brooke, thank you for taking the time to leave a review about your recent stay at the Hilton Cairns on Expedia. We are delighted to read you enjoyed your time with us and we look forward to welcoming you back soon.

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent sea view. Great selection of food at buffet breakfast. Very helpful and courteous staff.
Stayed 4 nights in Apr 2024
Response from Adila - Commercial Team on 7 Apr 2024
Dear Phyllis, thank you for taking the time to leave a review about your recent stay at the Hilton Cairns on Expedia. We are delighted to read you enjoyed your time with us and we look forward to welcoming you back soon.

10/10 Excellent

Tamika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean, quiet, close walking distance to many restaurants. Staff were very friendly and helped us with anything we may have needed! Definitely recommend staying here and will recommend to family and friends visiting Cairns
Stayed 1 night in Mar 2024
Response from Adila - Commercial Team on 4 Apr 2024
Dear Tamika, thank you for taking the time to leave a review about your recent stay at Hilton Cairns on Expedia. We are pleased you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Jagtar Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good experience to stay at the resort
Stayed 4 nights in Mar 2024
Response from Adila - Commercial Team on 1 Apr 2024
Dear Jagtar, thank you for taking the time to leave a review about your recent stay at Hilton Cairns on Expedia. We are so pleased to hear that you enjoyed your time with us and look forward to welcoming you back soon.

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful with giving directions and calling the local tourist company when we had questions. The property is a great location to walk along to the Esplanade. We walked to dinner every night. The facility is very clean as well.
Stayed 3 nights in Mar 2024
Response from Adila - Commercial Team on 27 Mar 2024
Dear Leigh, thank you for taking the time to leave a review about your recent stay at Hilton Cairns on Expedia. We are thrilled you enjoyed your time with us and look forward to having you back again soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Adila - Commercial Team on 19 Mar 2024
Dear Laura, thank you for taking the time to leave a review about your recent stay at Hilton Cairns. We please pleased you enjoyed your time with us and look forward to having you back soon.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 3 nights in Mar 2024
Response from Adila - Commercial Team on 17 Mar 2024
Dear Sandy, thank you for taking the time to write a review about your recent stay at Hilton Cairns on Expedia. We are delighted to read you enjoyed your time with us and look forward to welcoming you back soon.

10/10 Excellent

Renee, Kalamazoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adila - Commercial Team on 14 Mar 2024
Dear Renee, thank you for taking the time to leave a review about your recent stay at Hilton Cairns. We are delighted to read you enjoyed your time with us and look forward to welcoming you back soon. Adila - Commercial Team

10/10 Excellent

Maria

Travelled with partner
Such a beautiful hotel and great staff! Thank you!
Stayed 1 night in Mar 2024
Response from Adila - Commercial Team on 12 Mar 2024
Dear Maria, thank you for taking the time to leave a review about your recent stay at Hilton Cairns on Expedia. We are so thrilled you enjoyed your time with us and look forward to welcoming you back soon.

10/10 Excellent

Prabhu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend. Wharf to Greenislands is right behind the hotel. Amazing ambiance and breakfast.
Stayed 2 nights in Mar 2024
Response from Adila - Commercial Team on 11 Mar 2024
Dear Prabhu, thank you for taking the time to leave a review about your recent stay at Hilton Cairns. We are thrilled to read you enjoyed your time with us and look forward to having you back soon.

10/10 Excellent

Janice

Stayed 2 nights in Mar 2024
Response from Adila - Commercial Team on 27 Mar 2024
Dear Janice, thank you for taking the time to leave a rating about your recent stay at Hilton Cairns on Expedia. We are thrilled you enjoyed your time with us and look forward to having you back again soon.

10/10 Excellent

Narjes

Stayed 3 nights in Feb 2024
Response from Adila - Commercial Team on 20 Mar 2024
Hi Narjes, thank you for taking the time to leave a review about your recent stay at Hilton Cairns on Expedia. We are glad you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Angel Gabriella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a construction at the side and i cant take photo with the view because of the construction but overall it is okay
Stayed 3 nights in Dec 2023
Response from Adila - Commercial Team on 1 Mar 2024
Dear Angel, thank you for taking the time to leave a review about your recent stay at Hilton Cairns on Hotels.com. We are pleased to read you enjoyed your time with us and look forward to welcoming you back soon.

10/10 Excellent

Claudine, ERINA

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely relaxing
Stayed 5 nights in Feb 2024
Response from Adila - Commercial Team on 1 Mar 2024
Dear Claudine, thank you for taking the time to leave a review about your recent stay at Hilton Cairns on Expedia. We are thrilled to read you enjoyed you time with us and feel well relaxed. Looking forward to welcoming you back soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel
This is a fabulous property!!! The swimming pool is a gorgeous lagoon style. The breakfast buffet is wonderful. The location is perfect. We can’t wait to return!!!
Stayed 3 nights in Feb 2024
Response from Adila - Commercial Team on 11 Feb 2024
Dear David, thank you for taking the time to leave a review about your recent stay at Hilton Cairns on hotels.com. We are thrilled to read you enjoyed your time with us and look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Adila - Commercial Team on 11 Feb 2024
Thank you for taking the time to leave a review about your recent stay at Hilton Cairns on hotels.com. We are thrilled to read you enjoyed your time with us and look forward to welcoming you back soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely property!
Beautiful room overlooking the marina and lagoon. Property is lovely. Lots of shade at the pool, yet there are lots of chairs in the sun, if that’s your thing. Great access to lots of restaurants.
Stayed 1 night in Jan 2024

8/10 Good

Nada Pritisanac

Liked: Cleanliness, staff & service, property conditions & facilities
—
Stayed 6 nights in Jan 2024
Response from Adila - Commercial Team on 6 Feb 2024
Dear Nada, thank you for taking the time to leave a rating for your recent stay at Hilton Cairns. We are pleased to see that you enjoyed your time with us and look forward to welcoming you back soon.

10/10 Excellent

Julia

Stayed 2 nights in Jan 2024
Response from Adila - Commercial Team on 20 Mar 2024
Hi Julia, thank you for taking the time to leave a review about your recent stay at Hilton Cairns on Expedia. We are glad you enjoyed your stay and look forward to seeing you again soon.

8/10 Good

Jan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 4 nights over the Aus Day long weekend in a double Hilton guest room. It was sufficient enough for myself, partner and toddler. The only down side about the room itself would be that the walls were really thin you could hear your neighbour showering or all the doors in your corridor slamming also bathroom not having a fan so it always steamed up during our showers. The daily cleaning was poor the second day they didn’t even change our sheets they just remade the bed with the same dirty sheets (toddler IYKYK) and floor wasn’t vacuumed. On the plus side we thoroughly enjoyed the breakfast buffet the variety of juices and smoothies were great, a lot of options of food to choose from however options didn’t really vary each day other than how the eggs were made. Location was great not a far walk from the lagoon n also the dock to catch ferries for day trips is right outside the hotel. The pool & gym facilities were great we used them everyday although there’s an eerie feeling to that side of the hotel I think they need to liven it up abit more. All in all we enjoyed our short stay here, nice and quiet and would stay here again.
Stayed 4 nights in Jan 2024
Response from Adila - Commercial Team on 28 Jan 2024
Dear Jan, thank you for taking the time to leave a review about your recent stay at the Hilton Cairns on Expedia. We are thrilled to hear that you enjoyed your stay with us and look forward to welcoming you back soon.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and stff.
Stayed 1 night in Jan 2024
Response from Adila - Commercial Team on 28 Jan 2024
Dear Michelle, thank you for taking the time to leave a review about your recent stay at the Hilton Cairns on Expedia. We are thrilled to hear that you enjoyed your stay with us and look forward to welcoming you back soon.

8/10 Good

Bassam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful waterfront, close to many waterfront restaurants and touristic attractions companies.
Stayed 4 nights in Jan 2024
Response from Adila - Commercial Team on 28 Jan 2024
Dear Bassam, thank you for taking the time to leave a review about your recent stay at the Hilton Cairns on Expedia. We are thrilled to hear that you enjoyed your stay with us and look forward to welcoming you back soon.

8/10 Good

JAE HA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient as it's close to many restaurants and the ocean, but it does not look like a 5-star hotel, in terms of quality and service.
Stayed 7 nights in Jan 2024
Response from Adila - Commercial Team on 28 Jan 2024
Dear Jae Ha, thank you for taking the time to leave a review about your recent stay at the Hilton Cairns on Expedia. We are pleased to hear that you enjoyed your stay, especially our central location. We look forward to having you stay with us again soon.

10/10 Excellent

CRAIG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was upgraded really enjoyed our night there !
Stayed 1 night in Jan 2024
Response from Adila - Commercial Team on 28 Jan 2024
Dear Craig, thank you for taking the time to leave a review about your recent stay at the Hilton Cairns on Wotif. We are pleased to read you enjoyed your time with us and look forward to welcoming you back soon.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Adila - Commercial Team on 28 Jan 2024
Dear Tina, thank you for taking the time to leave a review about your recent stay at the Hilton Cairns on Expedia. We are thrilled to hear that you enjoyed your stay with us and look forward to welcoming you back soon.

8/10 Good

Moonhwan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall quite and nice place to stay. Hot buffet breakfast was average, liked the swimming pool, have a spa but spa water was not warm enough. Digital key was not working properly, but was able to use physical Key instead. Good walking location to crafted beer brewing and city amenities. Close to reef casino.
Stayed 4 nights in Jan 2024
Response from Adila - Commercial Team on 25 Jan 2024
Dear Moonhwan, thank you for taking the time to leave a review on your recent stay at the Hilton Cairns on Expedia. We are delighted to read you had a pleasant stay with us and look forward to welcoming you back soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful! The location was perfect for me as i arrived at 12pm and had a trip booked to the great barrier reef at 1pm - it was a 2 minute walk to the marina and many restaurants to choose from afterwards.
Stayed 1 night in Jan 2024
Response from Adila - Commercial Team on 23 Jan 2024
Dear Elizabeth, thank you for taking the time to leave a review about your recent stay at the Hilton Cairns on Expedia. We are so thrilled to hear you enjoyed your time with us, especially that you were well-looked after by our team and our convenient location. We look forward to welcoming you back soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business hotel in Cairns
Enjoyed my stay. Standard business hotel in Cairns. Negative was the room service - overpriced and below standard. A pool bar with no bar, must order from QR - for the prices it would have been nice in a tropical tourist town to have a proper pool bar. But otherwise the room is great, quiet and comfortable. Would definitely consider staying again for the right price.
Stayed 4 nights in Jan 2024
Response from Adila - Commercial Team on 22 Jan 2024
Dear Andrew, thank you for taking the time to leave a review about your recent stay at the Hilton Cairns. We are pleased to read you enjoyed your stay with us and look forward to having you back soon.

10/10 Excellent

Andrew, Glen Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and super convenient to Cairns marina, waterfront, dining, and downtown.
Stayed 3 nights in Jan 2024
Response from Adila - Commercial Team on 21 Jan 2024
Dear Andrew,Thank you for choosing the Hilton Cairns and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, especially our convenient location close to everything Cairns has to offer. We look forward to hosting you again at the Hilton Cairns soon.Kind Regards,Hilton Cairns

4/10 Poor

Jennifer

Stayed 4 nights in Jan 2024
Response from Adila - Commercial Team on 21 Jan 2024
Dear Jennifer, Thank you for taking the time to leave a rating on your recent stay at the Hilton Cairns. We are disappointed to see you did not have the best experience. We hope you choose to stay with us again soon, so we are able to provide you with a more positive experience.Kind Regards,Hilton Cairns

10/10 Excellent

Ashley, Hoppers Crossing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was fantastic, so many options. Close to airport as well as everything we wanted to do including cruises. Lovely pool also.
Stayed 6 nights in Jan 2024
Response from Adila - Commercial Team on 15 Jan 2024
Dear Ashley, thank you for your review on your recent stay at Hilton Cairns on Expedia. We are delighted to read you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

John

Stayed 4 nights in Jan 2024
Response from Adila - Commercial Team on 15 Jan 2024
Dear John, thank you for sharing your positive rating of your recent stay with us. We are thrilled to hear that you had a pleasant experience and look forward to welcoming you back soon.

10/10 Excellent

Marti

Stayed 2 nights in Jan 2024
Response from Adila - Commercial Team on 15 Jan 2024
Dear Marti, thank you for sharing your positive rating of your recent stay with us. We are thrilled to hear that you had a pleasant experience and look forward to welcoming you back soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Adila - Commercial Team on 14 Jan 2024
Dear Michael, thank you for sharing your positive rating of your recent stay with us. We are thrilled to hear that you had a pleasant experience and look forward to welcoming you back soon.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience for us as a family. Lively room with water and mountain views Great Buffet Breakfast and our daughter lovers the popsical (free!) hotline (phone) from the pool area. Pool was also lovely. Highly recommend the Hilton Cairns
Stayed 5 nights in Jan 2024
Response from Adila - Commercial Team on 14 Jan 2024
Dear Michael, thank you for your review on your recent stay at the Hilton Cairns. It is heartening to read of the service that you experienced which is what we strive to offer. We hope you will continue to enjoy Hilton when you travel.

10/10 Excellent

Jianguo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ,clean room Fresh ,rich breakfast Friendly staff
Stayed 4 nights in Jan 2024
Response from Adila - Commercial Team on 8 Jan 2024
Dear Jianguo, thank you for taking the time to leave a review on Hotels.com about your recent stay at the Hilton Cairns. We are thrilled to read you enjoyed all aspects of your stay and hope to welcome you back soon.

10/10 Excellent

mark, Mount Sheridan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful relaxing place to stay in Cairns!
Stayed 1 night in Jan 2024
Response from Adila - Commercial Team on 8 Jan 2024
Dear Mark, thank you for your 5star rating on Wotif about your recent stay at the Hilton Cairns. We are thrilled to read you enjoyed your time with us and look forward to having you back again soon.

8/10 Good

Robin

Stayed 2 nights in Dec 2023
Response from Adila - Commercial Team on 8 Jan 2024
Dear Robin, thank you for your positive rating on Hotels.com about your recent stay at the Hilton Cairns. We are thrilled to read you enjoyed your time with us and look forward to having you back again soon.

8/10 Good

Maryjean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Adila - Commercial Team on 8 Jan 2024
Dear Maryjean, thank you for taking the time to leave a rating about your recent stay at the Hilton Cairns. We are thrilled to read you enjoyed your time with us and look forward to having you back again soon.

6/10 Okay

Steve

Liked: Staff & service
Comfy beds, room was ok, good size tv in room. Air con didn’t work effectively. Set to 20 degrees still hot, set to 15 still hot, set to (apparently) 10 degrees to try to get it down enough and it just struggled the entire 3 night stay
Stayed 3 nights in Dec 2023
Response from Adila - Commercial Team on 4 Jan 2024
Dear Steve, thank you for taking the time to leave a review on your recent stay at the Hilton Cairns on Wotif. We are disappointed to read that you did not have a positive experience with us. If you choose to stay with us again, rest assured will provide a more positive experience for you.