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Reviews of Charles Cotton Hotel

3 out of 5
Charles Cotton Hotel
Market Place, Hartington, Buxton, England

Reviews

7.4

Good

Rating 10 - Excellent. 30 out of 108 reviews" "
Rating 8 - Good. 34 out of 108 reviews" "
Rating 6 - Okay. 26 out of 108 reviews" "
Rating 4 - Poor. 10 out of 108 reviews" "
Rating 2 - Terrible. 8 out of 108 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Kay

Liked: Cleanliness
Cold bedroom and dining room
Extremely cold room upon arrival and took a while to heat up. 1 small radiator in the bedroom and 1 small radiator in the bathroom and on an extremely cold sub zero snowy weekend in December, these were inadequate to heat up the room to a comfortable level. I was part of a group who had a group dinner, which was poor and the dining room was cold. I wouldn't stay again; it was expensive for what it was.
Stayed 2 nights in Dec 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Xmas walking party
Lovely pub, restaurants and rooms great food and staff, only downside was rooms where a bit cold
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We liked the room. The bed was extremely comfortable. I was pleased to see a bath but unfortunately could not adjust from the shower to bath taps so couldn’t fill it! The food was excellent but the drinks let it down badly. Lots of the nice wine was not available and there were only two amber ales. The staff were pleasant. And it’s a great spot in the village.
Stayed 1 night in Oct 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly local hotel. Excellent room and good food. Perfect for Peak district lovers.
Stayed 4 nights in Sep 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Charles Cotton
Had a great stay at the Charles Cotton hotel. The staff were very welcoming and nothing was too much trouble. The weather was amazing but the room was very hot overnight but luckily we had taken our own fan which was a Godsend We only had breakfast at the hotel which was hot and freshly cooked to order and provided a Gluten Free option for my partner. All in all a fabulous stay in a historic hotel in a wonderful Peak District village
Stayed 2 nights in Sep 2023

4/10 Poor

Ruth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No way it was cleaned as stated. Requested easy access, not given, eventually moved to an apartment Owner unfriendly, scruffy and barely spoke.
Stayed 4 nights in Sep 2023
Response from The Charles Cotton Hotel on 11 Sept 2023
I believe you have made this review at the wrong property as we are a hotel, and don't have any apartments.

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a beautiful village
Beautiful hotel in a beautiful village. Staff were very friendly. A bit of a mixup at dinner when my daughter was served wheat containing onion rings when we had been informed that they were wheat free. Fortunately my dsughter is wheat intolerant and not coeliac. The staff were very spologetic though. Breakfast time could start earlier than 8.30am I feel. The local area is stunningly beautiful
Stayed 2 nights in Sep 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and easy atmosphere. Secluded and safe parking a bonus (classic car). Prices very reasonable.
Stayed 1 night in Sep 2023

4/10 Poor

BRENDAN

Stayed 1 night in Aug 2023

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Jackie

Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
a beautiful village and the hotel is in the heart of it. very warm, friendly and welcoming. accommodation was also separate to the main building. highly recommended.
Stayed 1 night in Jun 2023

6/10 Okay

Tony

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A nice stay, just a couple of things need updating like beds and mattresses they dip in the middle. Breakfast and dinner were great. Staff were friendly and helpful, one evening it was left to the young members of staff which wasn’t so good as they were to busy chatting and not checking on customers
Stayed 2 nights in Jun 2023

10/10 Excellent

Linda

Stayed 1 night in Jun 2023

6/10 Okay

Steven

Stayed 3 nights in Jun 2023

2/10 Terrible

Janette

Stayed 2 nights in May 2023

8/10 Good

K

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for being so helpful.
The staff went out of their way to help us with drying very wet clothes and walking boots. We were surprised that the radiator in the bedroom was behind the wardrobe. It was excellent value for money.
Stayed 1 night in May 2023

10/10 Excellent

Nicholas

Stayed 2 nights in Apr 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Disappointing overall
The reception and bar/restaurant staff were very pleasant, although the young kitchen assistant/ server has plenty to learn about customer service. Our ground floor room was quite poorly lit, but did have a very comfortable bed. There was also a good supply of tea/coffee/milk/sugar etc (although no biscuits) when we arrived. However, it was soon apparent that the ceiling was either pretty thin or inadequately insulated, as we could easily hear when anyone in the room above moved about. The bathroom was not particularly clean and had a broken towel hanger on the back of the door. However, its major shortcoming was the lack of a bath mat or ANY form of support at a sensible height when showering. As a result, standing on the smooth surface of the bath while attempting to shower was nothing short of dangerous! We dined in the hotel for just one night – only to find that at least two items on the pretty uninspiring menu were unavailable. Given the overall cost of the room (without breakfast) and the fact that no refunds would be provided in any event that guests needed to amend their plans, we felt our stay had been somewhat disappointing and would not recommend this hotel to others.
Stayed 2 nights in Mar 2023

2/10 Terrible

JASON

Stayed 1 night in Dec 2022

4/10 Poor

Carl

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room was in need of redecorating. Lock on the room door was hard to lick when leaving. Breakfast was only available for 1 hour.
Stayed 3 nights in Dec 2022

6/10 Okay

Sarah

Liked: Cleanliness
Stayed 1 night in Dec 2022

6/10 Okay

Chris

Travelled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Bit tired
Very tired rooms - one room had mould and no heating in bathroom. Meal was nice and staff very helpful Breakfast a bit basic but ok .Shame there was no fruit, yoghurts, only one croissant left, limited cereal boxes
Stayed 1 night in Nov 2022

2/10 Terrible

Bickerton

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Peak experience
fantastic stay for cycling tracks Wonderful staff, food was excellent Good real ale Comfortable bed plumbing a bit tired, otherwise wonderful stay
Stayed 2 nights in Nov 2022

6/10 Okay

Mandy

Travelled with group
Disliked: Staff & service, property conditions & facilities
Shower needs fixing and staff didn’t go out of their way to welcome us
Stayed 1 night in Nov 2022

8/10 Good

Ian

Stayed 2 nights in Nov 2022

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

K

Stayed 2 nights in Sep 2022

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with free on-site parking
A lovely hotel in beautiful surroundings. Lots of good walks nearby. Breakfasts were great, but evening meals less so. The children's menu was fine, but could do with children's desserts to go with it.
Stayed 2 nights in Sep 2022

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Enjoyable stay, would recommend booking evening meal slot before you get there as we only just got in. lovely walk along to Pilsbury Castle the next morning
Stayed 1 night in Aug 2022

4/10 Poor

Beth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family room
Futon bed for teenager incredibly uncomfortable
Stayed 2 nights in Aug 2022

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely hotel would definitely recommend the staff are friendly I would stay here again.
Stayed 1 night in Aug 2022
Response from Sue on 17 Aug 2022
Thank you, we would love to welcoming you again.

8/10 Good

DEREK

Liked: Room comfort
Stayed 3 nights in Jun 2022
Response from Sue on 1 July 2022
Thank you, we look forward to welcoming you again Derek.

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish, I cannot speak highly enough. Food was exceptional, accommodation was superb and the location is a dream. I will be returning again this summer with friends.
Stayed 1 night in May 2022

10/10 Excellent

sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms and lovely staff.
We pop to hartington every couple of years. Our preferred choice is the charles cotton. Good sized rooms and lovely staff. Great breakfast.
Stayed 1 night in May 2022

6/10 Okay

Simon

Travelled with partner
Liked: Cleanliness, staff & service
Property is feeling very tired and in need of some attention. Walls were very thin and we could hear people from at least two other rooms snoring, talking and walking around Our shower was very poor, taking at least two minutes to warm up and then the pressure was not enough for my wife to wash her hair Sealant and general repairs in the bathroom were at best done by an amateur and were not of any standard that I have ever experienced Breakfast was very basic and at £9.95 per person we felt bad value. Our scrambled egg appeared to be made with just one egg although the mushrooms were a bit more plentiful Value for money? Not at £110 per night once breakfast is taken in to account although it is in a great location Would we return? No, we could certainly find better
Stayed 2 nights in Mar 2022

8/10 Good

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location. Food was good and service was fast and efficient. However the En-suite was cramped and the shower pressure was well below par.
Stayed 1 night in Mar 2022
Response from Sue on 15 Mar 2022
Thank you for your feedback, we aim to better our bathrooms over time.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and friendly Hotel
We have just had a two night stay in the Hotel. Our room was quite small but clean and was warm. The service was very friendly. We had one meal in the restaurant which was very nice but there were a few options not available which was a little disappointing as it was not an extensive menu. We really enjoyed the full cooked breakfast. Overall it’s a nice hotel in a very picturesque village in the Peek District
Stayed 2 nights in Mar 2022
Response from Sue on 15 Mar 2022
Thank you for your feedback.

10/10 Excellent

Mickael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and welcoming hotel, dog friendly, children friendly. We stayed for one night, had dinner in the restaurant, which was tasty and locally sourced when possible. Many reviews on here about it being outdated!, well its not modern and could do with upgrading a little but...it has charm and character that your modern chain hotel lacks. Nice friendly staff, well done.
Stayed 1 night in Oct 2021

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Charles Cotton Hotel
Friendly staff and great location. The decor in the room was a bit tired and the hallway was a bit unwelcoming - we were in a building across the yard from the main hotel - just felt like it might be the next area due for a update. Communal areas were nice and all was comfortable.
Stayed 1 night in Oct 2021

2/10 Terrible

Kate

Stayed 1 night in Oct 2021

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Lovely hotel. Our room was large, and the bed was comfortable. We had our dinner in the hotel, the food was delicious. (home cooked) There is also a vegan option. The village the hotel is in is beautiful. Highly recommend.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff and customer service, good food but rooms were shabby, dated and grubby. Refurbishment urgently needed….so in effect expensive for what you get. Be careful booking through Expedia as other booking sites include breakfast for the same price which was annoying.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect if using as a ‘base’. No frills, and a bit dated. However it was clean and the staff friendly. The breakfast was nice, we did not have our evening meal there so can’t comment about that.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Staff & service
Great location, clean and well presented
Stayed 1 night in Aug 2021

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good room, good price.
very good 3 star hotel. friendly staff and good food. Room was good.
Stayed 1 night in Aug 2021

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and efficient staff, comfortable rooms and great location
Stayed 1 night in Aug 2021

10/10 Excellent

m

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2021