Please let us know how we can improve

Thank you so much !

We're truly sorry to hear about the discomfort you experienced during your stay. Our sincere apologies for the stuffiness in the room; we understand the importance of fresh air and we regret that this was lacking. Additionally, we apologize for the unwelcoming experience at the reception. This does not align with our standards of hospitality, and we're genuinely sorry for the lack of warmth and courtesy you encountered.Your feedback about the overall cleanliness is concerning, and we take this seriously. We're committed to providing a clean and welcoming environment for all our guests, and we'll address these concerns immediately.We value your insights and regret that we failed to meet your expectations. Please allow us the opportunity to make this right. If you'd be willing to share more details or provide us with additional feedback, please reach out to our management team directly. We appreciate your understanding and hope to have another chance to provide you with a much-improved experience.

Thank you so much

Thank you Victoria - will look into that Bed for you - yes our restaurant is closed on Sundays and Mondays - but we hope to have it back to 7 days really soon!

Thank you Graham - glad you had a nice stay !

Hi Rhett - I am so sorry you felt this way - we are in the process of renovation and hope to have all our rooms re-kitted for 2023 by Jan 2024 - hope you come back after then and see the difference

Thank you for your review. It's a nice place to for a stopover - agree.

Thank you for this review !

Dear JimI am disappointed however to hear that you felt that our service wasn’t up to scratch. At Mantra Bunbury we’re always looking to improve, so if you were willing to share more about your experience, I’d be very appreciative. You can get in touch using the contact details below. Further, we are halfway through our renovation period, having purchased the property earlier this year we know there are still things we must improve on. If you ever return to the area and are in need of another comfortable night’s sleep, my team and I would be honored to host you again.Matthew, General Manager – manager@mantrabunbury.com.au

You are right we are fixing this and I can assure you the room Bruce you stayed in has been remedied.

Thank you for this review.

I am so sorry we fell short for you. Yes our Res is closed on Sunday and Monday nights we hope to be open 7 days soon - and our rooms are slowly all being renovated - hope you come back soon to see the changes,

I'm sorry to hear about your experience at the hotel. We truly appreciate your feedback and apologize for the inconvenience you encountered. We understand that the lack of notification about the private function and the discrepancy in information from our staff can be frustrating. We strive to improve our service, and your comments will be shared with our team to address these issues and ensure a smoother experience for our guests in the future. We hope to have the opportunity to welcome you back and provide a more enjoyable stay. Thank you for sharing your concerns with us.

I'm deeply sorry to hear about the issues you and other guests experienced with the pool. The safety and well-being of our guests are our top priorities, and it's clear that we fell short in maintaining the pool properly. We take this matter very seriously, and we will investigate and rectify the situation immediately to ensure it doesn't happen again.Please accept our sincere apologies for any inconvenience caused, and we appreciate your feedback in helping us address this concern. If you have any further details or if there's anything we can do to assist you or your daughter, please don't hesitate to reach out to our guest services team. We hope to regain your trust in the future and provide a more pleasant stay for you and your family.