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Reviews of E-Red Hotel Cosmo

2.5 out of 5
E-Red Hotel Cosmo
No 32 Lorong Seri Alma Pusat Perniagaan, Seri Alma, Bukit Mertajam, Penang

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 72 reviews" "
Rating 8 - Good. 37 out of 72 reviews" "
Rating 6 - Okay. 15 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 4 out of 72 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

MOHD ZAMRI

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Collins

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Zowie

Travelled with family
Liked: Cleanliness, staff & service
Ok experience
So-so stay... Everything was great but not incredible... Acceptable with the price...
Stayed 1 night in Dec 2020

10/10 Excellent

Mohamed Hussain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from E-RED ALMA COSMO on 19 July 2020
Thank You

8/10 Good

Michael, Melbourne, Ausrealia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and lots of places to eat. Busy and vibrant environment nearby yet in the hotel its is rather quiet.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. But they do not provide invoice if it's booked online just not satisfied with this.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Overall okay, but not really meet our expectation
Stayed 2 nights in Oct 2019
Response from Steiner Xavier on 17 Oct 2019
Thank you, we will try to serve the best in future.

10/10 Excellent

Vickneswaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Steiner Xavier on 17 Oct 2019
Thank you, we will try to serve the best in future.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Steiner Xavier on 21 July 2019
Thank You

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Steiner Xavier on 17 June 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Steiner Xavier on 17 June 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean n convenient Staff unfriendly and need to really improve
Stayed 1 night in Mar 2019
Response from Branch Manager on 4 Apr 2019
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

8/10 Good

Dianah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Marketing Dept on 9 Mar 2019
Thank you for staying with us and appreciate your feedback. Hope to see you again soon.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Branch Manager on 4 Apr 2019
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Branch Manager on 4 Apr 2019
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Branch Manager on 4 Apr 2019
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Branch Manager on 4 Apr 2019
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Branch Manager on 4 Apr 2019
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Branch Manager on 4 Apr 2019
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

10/10 Excellent

Git

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
基本上是不错。 住得舒适, 不会吵杂。 服务员有礼, 待客认真。 附近有很多商店, 购物方便。 赞,赞,赞!!!
Stayed 2 nights in Jan 2019
Response from Duty Manager on 1 Feb 2019
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

8/10 Good

Natasyha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd time at this hotel. Will come back for more ❤️
Stayed 2 nights in Dec 2018
Response from Customer relation on 14 Feb 2019
Thank you for staying with us. Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 3 nights in Dec 2018
Response from Customer relation on 14 Feb 2019
Thank you for staying with us. Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
will check in again maybe
Stayed 2 nights in Nov 2018

8/10 Good

Sakura, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a good place to stay at. It is situated close by to nearest town.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I first checked in,they gave me a room with no window. I appealled to the counter that they should hv stated if the room I booked hv no window. They wanted me to complaint to Expedia or else I hv to upgrade to a room with window and need to pay some extra money. Anyhow, finally they change me a room with window and no extra charges.
Stayed 1 night in Jul 2018

8/10 Good

lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean and service was very good. Location is a bit far and would need your own transport to reach though
Stayed 1 night in Jun 2018
Response from Jesslyn on 3 July 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sammy

Liked: Cleanliness, property conditions & facilities, room comfort
The room was great. The location is good,close to restaurants. The shower head was loose and the staff 3 times and it wad never fixed. That's the only set back.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad experience in emergency handling
on that day I check in , that is a electricity supply issue cause by TNB, but we found all emergency exit is locked, and in the room don't have emergency light, at the morning staff is talking loud outside room, we can't sleep well
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room not phone coverage, and the internet wifi service very bad...

6/10 Okay

Verified traveller

Liked: Staff & service
Good customer service
System down for check in , but front desk officer bring me to room first while waiting for room card. Surprisingly committed for 30 minute , all done within 10 minute delivers to room.
Stayed 1 night in Jan 2018
Response from Ered Management Team on 23 Jan 2018
Thank you for your valued feedback.

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and good service
Stayed 1 night in Dec 2017

8/10 Good

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good stay but need improvement on customer service
Room was good and clean, and there's restaurants nearby, just walking distance. If you're a night owl, this is the place, there are a lot bars nearby. Staffs from Afternoon shift were not so friendly, as we have encountered some issues on our booking. And we need to resolve the problem by ourselves, rather than getting assistance from them. Other than that, it was fine.
Stayed 1 night in Aug 2017

8/10 Good

Premila

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable
Clean and comfortable. Room was a bit small but overall okay

6/10 Okay

Morbius, Canada

It was OK!
We stayed a night at this hotel as we were attending a dinner and drinks get together with some family and friends which was nearby the hotel. Checking in was ok....the front desk staff is a wee bit slow but not too bad. The room was small but clean. The basic necessities were available. The air conditioner worked very well which was an 'A' in our books. Had a good night sleep after the merrymaking. Checking out was not too shabby either. There's convenience stores opposite the hotel. A pretty good Chinese restaurant within the hotel premises. Some drinking establishments very nearby as well. All in all it was pleasant and if we had to do it again we will.

10/10 Excellent

Ryan, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
E Red Hotel
a nice hotel with friendly and helpful staff. The hotel room is clean and lovely

10/10 Excellent

Adnan, Johor Bahru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel in town
Good facilities. Comfortable rooms. Friendly staffs. Excellent.

8/10 Good

Julius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service
We booked 2 family rooms, the front desk staffs spent almost 30mins just to check the rooms. At the end, they told us only 1 family room available, the other room released to agoda. By right they should upgrade or compensate us with better room, but they only offered us a smaller room(standard) without apologizing. Overall, we have terrible experience with the hotel, especially the front desk staffs. Definitely will not come back to this hotel.

8/10 Good

zaidy, kuala Lumpur

Liked: Staff & service, property conditions & facilities
Good hotel
A nice hotel to stay. Provide a good service. Value for money.

4/10 Poor

Elsa, Malaysia

Disliked: Staff & service
Bad experience with check in
I have booked two room in this hotel for a wedding dinner in the restaurant next to it. Upon check in, the staff told me that the price that I paid to Expedia was lower compare to their current rate. They requested me to TOP up the difference but I insisted that I have paid in full while booking. I asked to spoke with their higher manager, a lady in their HQ told us the rate that we booked was not updated. After some argument, they finally allowed to check in without paying the difference. This is the first time in my whole life that I encountered this kind of issue. I suggest the management should look into this matter and improve.

8/10 Good

esther lee, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Higher than the expectation, will stay at this hotel again. Good location if you have your own transport. The staff are friendly, room is big and clean. Suitable for family to stay.

2/10 Terrible

Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tan, for the price it was value for money

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasent and comfortable

6/10 Okay

Verified traveller

Liked: Cleanliness
small rooms , very clean
average hotel, compact rooms but clean, location is bit inside, not very close to express way

8/10 Good

lim, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bukit Mertajam stay
Stayed at the hotel from 21-25th Dec 2015. It was a family trip for visiting relatives. It is a new hotel, opened about 1 year ago. Room was very clean and spacious. The wifi provided was stable and didn't give us any problems. The area is in metarjam, a much quieter place compared to George Town or Batu Ferringhi. So in terms of places for sightseeing or cabs, there is much less to do and it is also much much harder to hail a cab. My advice is to rent a car if you are visiting this part of Penang. That said, the food here is still the main draw and at much cheaper prices compared to the touristy locations such as George Town.

8/10 Good

Jaynick, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Clean, friendly staff, new hotel