Family Hotels & Resorts in Bugolobi from AU$102

"Serena is expensive but it’s a great spot to “land” when you come to Kampala. The grounds are fantastic, the pool is excellent, and the service is great. Centrally located, high security - a great place to stay when you’re in Kampala. "

"YES"

"Wonderful!"

"Very efficient and warm welcome and very attentive staff. The room and breakfast were excellent. Sadly, the restaurant service on three evenings was terrible. I hosted a graduation dinner on 26th Feb. and my guests had to wait 2 hours (YES, 2 hours) for the starters to arrive. Then the main courses arrived one by one, not all together, and ladies were served last. How is this from a hotel claiming to be at the forefront of hospitality and even running a hospitality school."

"I recently stayed at your property and wanted to share some feedback. While I was very impressed with the spaciousness and cleanliness of the rooms, as well as the "spot on" check-in process, there were a few issues that impacted my stay. Most importantly, the shower head and door in my room leaked significantly, leading to a flooded bathroom floor. This is a serious safety hazard that needs immediate maintenance attention. Additionally, I found the service at the restaurant to be quite slow. It appeared that some staff members may require further training, particularly regarding communication and service efficiency. Finally, while the gym equipment is generally good, the free weights feel outdated compared to the rest of the facility. I hope this feedback is helpful for your team. I enjoyed the highlights of the hotel and would love to see these areas improved for my next visit"