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"Beautiful hotel, great restaurants, beautiful views. Great staff"

"Ended up not staying after checking in. During check in some other guest playing pool made for an uncomfortable and uneasy experience while my gf was attempting to gather her bags from the car. Seeing she was traveling cross country by herself decided it was best to move to a different location."

"I had 2 rooms booked and unfortunately I had to cancel 1 before making it. The day shift received a call from Expedia and agreed to let us cancel 1 room and refund it back to us. That was great and appreciated. Expedia confirmed I still had 1 room left to check into. So okay the closer we got from Texas to Kansas we ran into a bad storm and it slowed us down so I called the hotel and spoke with a lady and confirm led my remaining room and then asked her would it be okay if I arrived at 11 due to storm having us behind schedule and she informed me she that my room was still there and as long as I arrive before 2am I could check in. Okay fast forward get to the hotel I guess Ram is the night auditor and he said he was sold out of rooms and I was showing him that I had 2 reservations and 1 was cancelled but I still had one. He then tells no he only see one reservation and it was cancelled. I advised him I spoke with the lady on shift before him and she confirmed I still had a reservation wayyyy after I cancelled with Expedia at 3pm. He continues to say Expedia is lying and I only had 1 reservation. To began with. I said sir im not about to argue with you. My fiance just told me to contact expedia and dont worry about it. Hotels were sold out due to stuff going on this weekend. I know how it go. Frontdesk will cancel by a certain time thinking 3rd party reservation is not going to show and you sale the room again to get 100% occupancy guaranteed. Ram is rude as ever."

"Staff was nice. Room was dark and dark color with not a lot of outside light."

"Room was clean, very comfortable and quiet. Staff was very helpful and attentive, especially with the inclement weather. The 11th floor breakfast area was fabulous, including concierge service, delicious food (plentiful), pleasant (calm) with amazing views."

"Gross"

"We liked everything about your hotel. Pretty special, to be down town, so close to everything. My only complaint, would be getting my luggage from the parking garage to the East Tower. Three elevators, and a Sky Bridge. I should have used Valet parking."

"Great stay in KC. I prefer a room on a higher floor but was convenient to be on the 1st floor. Close to shopping and dining. We did not eat at the restaurant but had drinks during our stay and great service there as well."

"Room was good, clean. Area was in good proximity to the things we want to enjoy in Kansas City."