Bucerías Apart Hotels

" Only real problem was our room. When we checked in there was water on the bathroom floor which is pretty slippery on tile floors. I tracked it to a drip coming from bathroom sink. I complained about it, a maintenance guy came spent a few minutes and said all fixed. It wasn’t. Luckily I had I frisbee which I put under the sink and it caught most of the water. Next day I told them it wasn’t fixed, showed the guy where the water was coming from and he said he could not fix it. They offered another room which was down a dark corridor with only a 2ft x 2ft window. We turned it down and counted on the frisbee. Also the door to the room was sliding patio door. The locking mechanism would tak up to a minute at times to get in. We had 2 keys and staff asked for our key to get in because theirs didn’t work. It wasn’t the key, it was the lock. Toilet had trouble flushing even small duces sometimes, not to mention the chain falling off. Something I could fix but left it for them along with a nice surprise. Not my job to fix the toilet. The rest of the property was fine including communal washrooms throughout the property, clean and reasonably modern. "

"Had to do a little walk to get to the ocean, walking across the street. No big deal if you don't mind walking, as the street has basically no traffic. Food was good, had a few issues with a couple of the servers, but no big deal. Rooms were big and cozy, property was in really good conditions, no issues whatsoever with room services. They have plenty of restaurants to pick from, but you have to remember to make reservations early in the morning because they fill up pretty quick and you have to do it on a daily basis. Otherwise, you'll be stuck with the buffets, which are not bad and they have two of them. Good variety of food. Two problems, though. They have plenty of pools, but they close them at 6 pm, which I never heard of. I didn't mind it that much because I love jumping in the ocean and I barely use the pool, but sometimes I like to go in the pool for a few minutes before getting ready for dinner. Other hotels usually stay opened until 8 or 9 pm. And my other main issue was that I made reservations through Expedia for 3 couples. And when I arrived to the hotel, they only found a reservation for one of the couples (not even mine) using the confirmation I received from Expedia. I was kind of mad because they say they had no way of knowing we were coming together and they oit us on separate areas. I don't see the point on making a reservation through Expedia if there's no communication among them. Bad experience that way and barely any help"

"This is our 2nd time staying at Refugio del Mar for short stays (4 nights) in Bucerias. Both times we stsyed.in one of the 2nd floor, 2 bedroom apartments called "Eva". The apt is reslly nice, has two balconies, very spacious with a nice full size kit hen and new appliances. Very clean, comfy and friendly staff. Will definitely come back.here next time!"

"The pool is fully shaded so a nice break from the sun as needed. A/C kept the room cool. A more rustic, authentic feel than a lot of newer places. Lots of beautiful plants around the property."

"This place! Amazing, everyone so friendly, air con was wonderful, nice exterior sitting area, every appliance you could wish for and to top it off Denny dishes, we were so impressed. The staff went out of their way to be accommodating, room service three times a week, Oscar and bar staff were amazing and helpful. Shuttle up to town whenever required, beach 11/2 blocks away. What else can I say? "

"We stayed on the beachside and had a view of the ocean. Street was quiet at night and early morning. We will not hesitate to return "

"Ocean view from our balcony- lovely! The staff are kind and friendly, always laughing. The property isn’t fancy but it is clean, comfortable and has an excellent swimming pool. We very much enjoyed our stay and will be back. "

"Room was dated but I understand renos have occurred to some rooms so hopefully the others will be completed in due time. AC worked well, nice pool area, cloe to the beach and restaurants."

"Our room was facing the street, no balcony. It is a very quiet area. The pool has a warm temperature. The staff were wonderful people. There is a supermarket but you need to take a taxi 70 pesos or a bus 12 pesos. Downton is a 15 minutes walk, lots of restaurants. Lots of stores like 7/11 called Oxxo close to the hotel. There's a small mall across the street with some restaurants. If you want to go to Puerto Vallarta you can take the bus is about 30 minutes drive 24 pesos or you can go to Sayulita which is 20 minutes drive for about the same price. "