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Reviews of The Sails Motel Brunswick Heads

3.5 out of 5
The Sails Motel Brunswick Heads
28 Tweed Street, Brunswick Heads, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 226 out of 406 reviews" "
Rating 8 - Good. 136 out of 406 reviews" "
Rating 6 - Okay. 28 out of 406 reviews" "
Rating 4 - Poor. 14 out of 406 reviews" "
Rating 2 - Terrible. 2 out of 406 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John, Sooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super little motel, very comfy and spacious room, nicely modernized and clean and tidy
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room recently renovated very nicely. Within walking distance of a range of Restaurants. Staff very friendly & helpful. Would definitely stay again & recommend to anyone looking for good quality accommodation in Brunswick Heads.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a convenient location, with a quiet, cool, spacious room and parking. With one of the best restaurants and cafes right next door.
Stayed 4 nights in Dec 2023

10/10 Excellent

Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and comfortable and within walking distance to lots of nice restaurants nearby. The staff were nice and went out of their way to help to make sure we had a nice stay. Well done staff!
Stayed 2 nights in Dec 2023

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Totally renovated since our last visit, its gorgeous, new clean, great beds. Best poolside spicy margaritas
Stayed 1 night in Dec 2023

10/10 Excellent

Renny Morgan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Liked so will be back
Stayed 1 night in Nov 2023

10/10 Excellent

Renny

Stayed 1 night in Nov 2023

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the newly renovated rooms. Lovely and clean and so easy to walk to everything in Brunswick Heads. We'll definitely be staying again.
Stayed 1 night in Nov 2023

8/10 Good

Lynne

Stayed 1 night in Nov 2023

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round.
Stayed 1 night in Nov 2023

10/10 Excellent

Joanne

Travelled with group
Very quiet, clean and comfortable.
Stayed 1 night in Jul 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Super comfy beds & very helpful and friendly staff. Look forward to staying in summer to use the pool! Thanks
Stayed 3 nights in Jul 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Great location, spotless room. The staff are brilliant. Can't wait to get back. Cheers.
Stayed 2 nights in Jun 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was excellent
Stayed 1 night in Jun 2023

6/10 Okay

Vicki

Liked: Cleanliness
It was quite noisy as it sounded like I had a water pump outside the bathroom so if anyone in the block flushed the pump would run. Not the best sound proofing between rooms The bed was a bit soft. Average decor, the little lounge was badly stained. The tv was surprisingly small. It was okay.
Stayed 1 night in Jun 2023

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice plane to stay, short walk into centre of town and restaurant on the premises.
Stayed 1 night in Jun 2023

10/10 Excellent

Simon

Stayed 1 night in May 2023

8/10 Good

THOMAS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
The sails motel was lovely. Feels like youre in Greece! It’s a traditional old motel that has been revamped. Still has the old quirks like the locks, cupboards, bathroom tiles, but feels brand new. Was very clean, bed and sheets were comfy, staff was very friendly. A short block or two walk into town. Nice pool that has been closed off with a solid brick wall so you can enjoy the pool without feeling like anyone is peering at you through their motel windows. There is a bar downstairs at the front, which can get a bit loud so when booking just ask for a room towards the middle/back of the motel. We walked in for a drink at around 9pm on our way back to the room but they were closing down for the night because they weren’t busy anymore so doesn’t look like it’s open too late anyway. Would say here again.
Stayed 1 night in May 2023

8/10 Good

Mitchell

Stayed 1 night in May 2023

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
It was strange to find the office locked and no-one around to check us in at 2:00pm. Also no-one around in the morning. It is a quiet place however with an ultra- comfortable bed and decent fridge and toaster etc. Handy to walk everywhere and close to town centre. I just wish it hadn't flogged down with rain. Torrential!!
Stayed 2 nights in May 2023
Response from The Sails Motel on 18 May 2023
Hi Robert,There is always a manager onsite with an intercom 24/7 hours service. Regards,The Sails Motel

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stylish, understated renovation of a trad Aussie motel. Some of the best dinner and breakfast options in the region right outside the door and a five-minute stroll to the beach. Love.
Stayed 1 night in May 2023

10/10 Excellent

Charbel

Travelled with partner
Liked: Staff & service, property conditions & facilities
This place was great! The facilities were great and room was very tidy. Bed wasn’t the most comfortable and walls were quite thin however what do you expect for a motel. We had some loud neighbours who thought the bbq area was a place for drinking. The staff quickly told them off which was nice! Great spot too with easy parking in front of room and lots of food places nearby. Highly recommend if you’re looking for good accomodation on a budget
Stayed 4 nights in May 2023

8/10 Good

Jess

Stayed 1 night in May 2023

10/10 Excellent

Celeste

Travelled with partner
Liked: Amenities, property conditions & facilities
The receptionist was lovely and very welcoming. Great location, however there is a wine bar restaurant connected to the front which played very loud music late in the night. Not a great sleep. On a Wednesday.m too. I’d recommend asking for a room at the back of the complex.
Stayed 1 night in Apr 2023

10/10 Excellent

Britta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shirt walking distance to Brunswick town centre, Very clean room , check in was very friendly. Will definitely recommend
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Cocktails by the pool excellent Clean and comfortable
Stayed 2 nights in Mar 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice overnight stay. Clean room and comfortable bed. Needs some updating.
Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was far cleaner and tidier than most most places we have stayed ever.
Stayed 1 night in Mar 2023
Response from Kaylah on 8 Mar 2023
Thank you Robert, Niki cleaned the room and we will pass on your lovely words. Thank you for staying with us. We hope to welcome you again in the near future.Kind Regards,Kaylah ReceptionThe Sails Motel

6/10 Okay

Robyn

Stayed 2 nights in Feb 2023

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 1 night in Feb 2023

8/10 Good

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay - motel had a great vibe - lovely renovations. Staff were extremely friendly. Fantastic location, easy walk to everything. We requested a quiet room and got a room at the back which was wonderfully quiet. Only downside was parking was very tight - wasn’t an issue for us as luckily no car next door to us but would’ve been difficult with a bigger car. Wifi wasn’t great - again not an issue for us as plenty of other things to do in the area. For me the beds were a bit soft but everyone has individual tastes so I’m sure others would love it. Overall thought it was a great option for our stay.
Stayed 3 nights in Feb 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property! Thank you very much for a smooth, joyous experience.
Stayed 1 night in Feb 2023

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, amazing property and amazing area.
Stayed 3 nights in Feb 2023

8/10 Good

Gregory, Benowa Waters

Travelled with group
Liked: Cleanliness, staff & service
Love staying at Sails. Prices seem to be going up quite high so not sure if we will stay again, but the service is always great and the beds comfortable and clean.
Stayed 1 night in Feb 2023

8/10 Good

Kass

Stayed 2 nights in Feb 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Will be back
Stayed 4 nights in Jan 2023

4/10 Poor

Peter

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

4/10 Poor

Juliet

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was comfortable but aside from that the wifi did not work at all in my room, the towel rack fell off when i went to hang my towel, microwave flickered and shorted out, and parking was way too tight in the rooms around the corner i managed to get into my park as nobody was next to me at the time but later on a car did park beside me and i had to ask him to move his car next morning when i left so i could squeeze out. He didnt mind and agreed i wouldnt be able to get past his car but it was inconvenient i had to ask him in the morning and i had to wait to leave until a reasonable hr but was heading 6 hrs north and wanted an early start. My shower unfortunately also had a used cake of soap and hair in the bed so i dont think it had been cleaned before i came. The air-conditioning did work well and there was a fridge and tv. Have never complained about a place i have stayed before except this time and was disappointed in my response as i was not made aware that there was a person around when reception was closed but told that is how i should have handled it. I would have if i had known that. I am very disappointed and wouldnt come again. I stayed in 6 other places all over nsw coast that same week and have left 5 stars as they were all adequate. Shame about my last place i stayed (here) before i came home.

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unassuming from the outside, but quite clean and neat and functional with very friendly staff and walking distance to everything.

10/10 Excellent

emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great - really nice feel.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Brunswick Heads.
Very friendly check-in. Everything worked. Comfortable Queen bed. Clean room.
Stayed 1 night in Dec 2022

8/10 Good

Delma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay
Stayed 1 night in Dec 2022

6/10 Okay

Hyewon