Hi Rebecca, Thank you very much for your review, it's very much appreciated. I'm so glad we were able to look after you and that you enjoyed your stay with us. Glad also we were able to offer you a great deal. Trefor

Hi Karen, I’m a little confused about your comments. When you made your booking online there is a section called “Special check-in instructions” that details how to check in. You made the reservation 9 days prior to arrival and 30min after your reservation we sent you an email explaining the access to the apartment. We explained that you would be dealing directly with the owner and not the on-site manager that other owners use to manage their apartments. Detailed in the information we send to all guests (including yourself on accepting your booking) is the following: NOTE: We do NOT have a reception (it's used by another company that is not associated with us), you are dealing directly with the owner of the apartment, so please read the attached instructions carefully or call us if you have any concerns as we are not available onsite to assist you. And “If this is not what you had expected and wish to cancel in preference to a resort where you can use the reception, please let us know within 24hrs of making the booking and we will happily offer you a cancellation without penalty.” The emailed information also let you know that if you are arriving after dark you may need a torch or your phone to see the keypad for the apartment key. The email we sent you has our phone number, the email had two attachments both have our email, website address, phone number and we are in WhatsApp. We sent you another email prior to arrival and again with all the contact details. We sent you a text message with contact and website details prior to arrival. The apartment itself does not have a phone (this is detailed in the information we sent you). We do check with our guests that they have a mobile phone (as we did with you) and for the very few guests that do not supply us a mobile phone number we let them know what other options may be available like WhatApp, SMS or email. I’m not sure why you would say communication was poor when we exchanged communication via email (more than 20 of them), phone calls and text messages. With regard to Wi-Fi, you used a little over 15GB of data and you were not charged. Most resorts in Broome have a single internet connection for the entire resort, so while it may be free and unlimited, it may not always be reliable and/or fast. We supply our guests a dedicated connection per apartment, but we do ask that you give us advanced notice (if possible) so we can make sure it’s ready and charged up before your arrival. Transportation was detailed in the emails we sent you, we supply a list of options that include: names, websites and phone numbers. When guests arrive in Broome, there are taxi, shuttle buses and hire car companies all within 50m of the terminal. Broome townsite is where the airport is located and has a number of hotels and resorts if your preference is to be near the town. Cable Beach (the suburb) is where most of the resorts and hotels are located and walking distance to the famous Cable Beach. Cable Beach is

Hi Boppa89 , Thank you so very much for giving us some feedback. We are so happy you found everything to your liking and we managed to meet your expectations. Trefor

Hi Anonymous, many thanks for your review. Trefor

Hi Anonymous, We appreciate your feedback and and very happy you found our apartments good value and in a great location to the beach and restaurants. It's also good to see you found the apartment tidy and spacious. Trefor

Hi Michelle, Many thanks for the review and glad you enjoyed your stay with us. The walk to cable beach is an easy short work and hopefully you got to see at least one wonderful sunset. Trefor

Hi Anonymous, Many thanks for your review. Trefor

Hi Anonymous, many thanks for your review. Glad you enjoyed our apartment and the location. Trefor

Hi Michelle, Many thanks for your review and glad to see you enjoyed your stay and the location. Trefor

Hi Rohan, Many thanks for your review. Glad your stay was enjoyable :) Trefor

Hi Nancy, Many thanks for the great feedback, it's very much appreciated. Really happy what we were able to look after you and you enjoyed your stay. Trefor

Hi, Thank you very much for your feedback and very happy we met your expectations. We really appreciate your time in submitting this review. Trefor

Hi, many thanks for your feedback. Broome has been particularly warm this year. Hopefully you made use of one of our pools to cool off. Trefor

Thank you very much for your feedback, its very much appreciated and glad you enjoyed your stay. I'm wondering whether a ground floor apartment may have been a better choice with regard to the kids. Subject to availability we would always be happy to swap guests around.

Hi Mary, I didn't get any feedback from Expedia and your comments appear to be directed to Expedia not us. We did offer to waive the cancel fee if you wanted to cancel because you said you didn't like the wording on the booking. The booking details were emailed to you three week before arrival, so it wasn't clear to us why it was an issue on arrival. I'm not sure why you said there was no accommodation on arrival, your apartment was available and you asked if we would hold it for you until you canceled the booking which we did. It appears you didn't contact Expedia to cancel the booking, so the accommodation was held for you at your request. We did call Expedia and they did try and call you multiple times as did we, but you didn't return calls. Trefor

Thank you very much for taking the time to post a review, it's very much appreciated. I'm glad you enjoyed your stay and a "home away from home" is a great compliment, many thanks for that. Trefor

Many thanks for your feedback.

Hi Janine, Many thanks for your feedback, it's very much appreciated. Glad you enjoyed your stay with us and hopefully we'll see you again one day. Trefor

Hi Col, Great feedback and many thanks for taking the time to share it. We are of course really happy you enjoyed your stay with us and hope you'll visit again one day. Trefor

Hi Leonie, thank you so much for taking the time to give us a review and we are very happy that you enjoyed your stay with us. Hopefully we'll see you again one day. Trefor

Many thanks for your review and really happy to see you enjoyed yourselves. We hope to see you again. Trefor

Hi Michele, Thank you so much for post a reviewing. Really happy that you enjoyed yourselves and we met your expectations. Trefor

Hi Anonymous, thank you for your feedback.

Hi many thanks for your feedback, its very much appreciated. The TV is in the lounge, so yes not visible from the bedroom. There is a parking space for every apartment and not sure if you were aware, but there is another 10 or so bays (off road) in front of reception.

Hi Todd, Thank you very much for taking the time to give us some feedback. Really happy that you enjoyed your stay with us and hopefully we'll see you again for that weeks holiday :) Trefor

Many thanks for providing us some feedback, its always appreciated. Thanks also for the recommendation and glad to see you enjoyed yourselves. Trefor

Hi Jan, Many thanks for your feedback and glad to see you enjoyed your stay with us. Also happy to see see you would stay again. Trefor

Hi, Many thanks for your comment, it's very much appreciated and glad you had a great time staying with us. Trefor

Hi Donna, Many thanks for taking the time to give us some feedback. Glad you enjoyed your stay with us. Trefor

Hi Wendy, Many thanks for taking the time to provide us your review, we very much appreciate it. We are pleased to see you enjoyed your stay with us and hope to see you again perhaps one day.

Hi Di, many thanks for taking the time to provide us some feedback it is very much appreciated. Even better it sounds like you had a great time. Trefor

Hi Bob, Many thanks for your feedback about the Expedia website. I'm currently working with Expedia to see what they can do to clarify what we offer. Per the email I sent you about our Wi-Fi: "If requested, we offer the first 3 days or 1GB whichever comes first for free, if you wish to have a larger download or a longer period, please let us know in advance so we can arrange this for you. As this is a pre-paid service we don’t enable it unless requested by the guest (even for the FREE component)." There is similar details in the second email I sent you on how to connect to our Wi-Fi. As discussed when you called on day 2 of your stay, the first and FREE 1GB had been used up and you confirmed it had been working ok until your wife watched a movie on her iPad. I asked if you wanted an additional data allowance and you declined. Our suggested text to Expedia was: Book a stay in any room type and receive your first 1 MB of Wi-Fi access over 3 days FREE. Unlimited access and download is available at additional cost. We hope Expedia accept our suggestion and thank you for bringing this to our attention. Trefor

Hi Gaye, many thanks for taking the time to provide us some feedback. Glad to enjoyed your stay with us.

Hi, many thanks for your review, it very much appreciated. Glad you enjoyed our resort.

Hi Trev, many thanks for your review, it very much appreciated. Glad you enjoyed your stay with us.

Hi Mwarna, Many thanks for your feedback it's very much appreciated. Glad we were able to look after you and your enjoyed your stay with us.

Hi Marianne, Thank you very much for your feedback and so glad you enjoyed the facilities we had to offer. Hope we see you again one day.

Thank you very much for your feedback, it's very much appreciated.

Thank you very much for all your feedback. We are really happy that we managed to meet your expectations. Hopefully your'll come back and visit us again soon.

Many thanks for taking the time to submit a review it's very much appreciated. We are also happy that overall that you enjoyed your stay with us.

Hi Irene, Thank you very much for posting a comment. Really happy that you enjoyed your stay with us. Trefor

Hi Lucy, I'm sorry about the unprofessional behaviour of the manager next to us. Hopefully if you come back and see us again you'll know where we are now. Glad you enjoyed the apartment once we sorted everything out for you.

Hi, you may not have been aware that our apartments come with a queen bed and 2 x sofa-beds, so it sleeps 4 and is ideal for a family holiday. Glad you enjoyed and found value in the location of our apartments.

Thank you for your feedback and glad you enjoyed your stay.

Hi Dot, Many thanks for your feedback. Really glad to hear you enjoyed our apartment and the nearby attractions. Hopefully you will come back and visit us again. Trefor

Hi Sharon, Many thanks for your feedback and glad you enjoyed your stay with us. Trefor

Hi Sharon, Many thanks for your feedback, as discussed your Wi-Fi exceeded your allowance. We are glad that you otherwise enjoyed your stay and would of course welcome you back.

Hi Deeanne, Many thanks for your feedback and glad you enjoyed your stay with us. Trefor