Search Chalets in Brocton

"I never stayed told the hotel the day before. Before 3 , they were rude told my to call Expedia I fell asleep holding so long with them. So I called them again the next morning, they told me as long as they could confirm I didn't come they would take off the charge and didn't. When I called the hotel the next day the hung up on me. Terrible I'll never book thru Expedia or get another roo with them. I drive almost 3 hours to go there from Cleveland I had just caught a cold."

"Needs updating for sure but was ok. Had an issue with my TV not working and the staff at the desk had me unplug the cable box to try resetting it. When I called back to say that wasn’t working she gave me a hard time. She did offer to change my room but it was already late at night and I didn’t want to do that. Told me she had no solutions and there was no maintenance staff on grounds. "

"The power was out on Saturday February 28th. We were not able to take any showers and had to walk down 4 flights of stairs in the dark. We were hoping to get some kind of a discount for this inconvenience but have not heard a word from the desk clerk, He said he would call me but never did"

"Very nice place "

"The room was in good condition but I would not stay there again. The pool was broke and the hot tub did not bubble!"

"The beds were comfortable and I slept well every night. The desk clerk gave me a choice about whether I liked a higher floor or lower. Since I don’t like heavy walkers above my room, she put me on the top floor. I was disappointed to find the upkeep to the hotel has been starting to decline. The wallpaper was starting to peel in my room and the insulation between rooms had to have been non-existent since I heard everything (talking, intimate relations, snoring, etc.). "

"The cabin is very clean and stocked with everything one should need. We enjoyed our little winter getaway. Nice knowing the hosts are on the property if we needed anything. Plan on booking again for another season. Highly recommend."

"Great location, convenient, great water pressure, temperature, accommodating staff."

"it was a beautiful home- everything was included "