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Master Builders House Hotel

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Egyptian cotton sheets, premium bedding, individually decorated, desk
Egyptian cotton sheets, premium bedding, individually decorated, desk
Egyptian cotton sheets, premium bedding, individually decorated, desk
Egyptian cotton sheets, premium bedding, individually decorated, desk

Overview of Master Builders House Hotel

Master Builders House Hotel

3 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
Bucklers Hard, Beaulieu Estate, Brockenhurst, England, SO42 7XB

Explore the area

  • Popular LocationBuckler's Hard1 min walk
  • Popular LocationPalace House12 min drive
  • Popular LocationExbury Gardens and Steam Railway17 min drive
  • AirportSouthampton (SOU)32 min drive

Choose dates to view prices

About this area

Brockenhurst

Located in Brockenhurst, Master Builders House Hotel is in the historical district and on the riverwalk. Mayflower Theatre and Beaulieu National Motor Museum are cultural highlights, and some of the area's activities can be experienced at Southampton Cruise Terminal and Lymington Pier Ferry Port. Paultons Family Theme Park - Home of Peppa Pig World and Exbury Gardens and Steam Railway are also worth visiting. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area.

What's nearby

  • Buckler's Hard - 1 min walk
  • Beaulieu National Motor Museum - 10 min drive
  • Palace House - 12 min drive
  • Exbury Gardens and Steam Railway - 17 min drive
  • Lepe Beach - 22 min drive

Getting around

  • Brockenhurst Beaulieu Road Station - 13 min drive
  • Southampton (SOU) - 32 min drive

Restaurants

  • Riverview Restaurant — 1 min walk
  • The Terrace Restaurant - 8 min drive
  • The Old Bakehouse Tearooms - 8 min drive
  • Steff's Kitchen - 8 min drive
  • Turfcutters Arms - 10 min drive

About this property

Master Builders House Hotel

Rivewalk Brockenhurst hotel in New Forest District with marina
This smoke-free hotel features a marina, a restaurant and a bar/lounge. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/café, dry cleaning and laundry facilities. All 26 individually decorated rooms feature free WiFi and room service. For a bit of entertainment, guests will find flat-screen TVs with digital channels, and other amenities include Egyptian cotton sheets and coffee makers.
Master Builders House Hotel offers 26 forms of air-conditioned accommodation with complimentary bottles of water and coffee/tea makers. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets and premium bedding. 22-inch Flat-screen televisions come with digital channels. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Brockenhurst hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Guest accommodations are sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • Free full breakfast available daily
  • 1 restaurant and 1 coffee shop
  • 1 bar/lounge
  • Room service available

Family friendly

  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Front-desk safe
  • No lifts

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Slovak

Business services

  • Meeting rooms 3

Outdoors

  • Garden
  • Marina on site
  • Picnic area
  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Egyptian cotton sheets
  • Heating
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • 22-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 10 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

There is no front desk at this property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; access will be through a private entrance

Access methods

Private entrance

Pets

Pets are allowed for an extra charge of GBP 20 per accommodation, per stay
Dogs welcome
1 per room
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20 per stay.
Cots (infant beds) are available for GBP 20 per night

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: GBP 20 per accommodation, per stay
  • Crib (infant bed) fee: GBP 20 per night
  • Rollaway bed fee: GBP 20 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, Visa and Mastercard; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Master Builders House Brockenhurst
Master Builders House Hotel
Master Builders House Hotel Brockenhurst
Master Builders House
Master Builders House Hotel Hotel
Master Builders House Hotel Brockenhurst
Master Builders House Hotel Hotel Brockenhurst

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 72 out of 184 reviews
5 - Excellent 39%
Rating 4 - Good. 72 out of 184 reviews
4 - Good 39%
Rating 3 - Okay. 26 out of 184 reviews
3 - Okay 14%
Rating 2 - Poor. 12 out of 184 reviews
2 - Poor 7%
Rating 1 - Terrible. 2 out of 184 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Our first contact with the hotel was unfriendly and disappointing. We were 3 minutes early for the 3pm check in and we were told to go away. Not in a friendly way. When we came back the two staff were not welcoming. We felt like an inconvenience for just checking in. The next couple to check in were treated in the same manner. The setting is superb. The hotel lovely. The room comfortable and clean. Getting a drink at the bar and the service in the restaurant showed more poor customer focused staff. The bar man had no other customers but it took us a while to get his attention and get served. The service reluctant. In the restaurant the staff were squabbling with each other openly in front of their customers. When they weren't working the tables they were lolling about in the restaurant reception as if it were a social club. This hotel really has potential. But the staff let it down. Hopefully this and other reviews I have read since visiting will give the management a prod to polish up their service. Don't let this review put you off visiting. It really is a splendid spot.
Stayed 2 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2021

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful place to stay. Great location. Lovely staff but restaurant suffering at moment through lack of and getting sufficient staff. Room comfortable but average for price. Heated towel rail directly beside toilet and a tight squeeze. Could be considered a hazard.
Stayed 1 night in Jun 2021

2/5 Poor

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bucklers Hard
Very enjoyable trip in a lovely setting.
Stayed 4 nights in May 2021