Did not see a single person on site. Arrived at property around 6pm and there was no one at the reception even though the signs stated that it was open until 9pm. There was nobody there and the gates were down. They did NOT contact us to let us know how to check in via the safe. Luckily another guest checking in 15 minutes after we arrived and opened the safe for us. Later, after we went out for dinner there was STILL no one at reception.
The floor we were staying on had a balcony that let ppl smoke outside, but it left a terrible cigarette smell throughout the hallway on that floor, it was better inside the room but we could still smell smoke. The room itself was surprisingly pretty clean. But I would say the lack of service was very disappointing.