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"Almost two weeks prior to booking I wanted an early check in. It was next to impossible to communicate with the hotel. Very frustrating with different emails, chat systems coming in. With the hotel staff placing me on hold, and bouncing me around only to be told to call back the next day. I also wanted to confirm that my room upgrade was in place as well. When I finally arrived, the first thing they said was, “there’s no early check in.” Despite, me having been approved for it, and having confirmation. This was alarming. Eventually, they confirmed it. I upgraded the room to a “view” of the tower. However, there was no view of the tower per say, when in the room. You had to actually step out on to the balcony and based on positioning only then would you see the tower. So while it was true there was “view” of the tower. It was also not true. They advertise there’s a gym. But essentially, one can say there is no gym. It’s in the basement, a few weights two treadmills etc., Two stairmasters and a few machines. The gym was useless. My review is still positive. As the hotel was modern and clean. The rooms were nice. Our bed faced out, so you could see the city at night. The biggest perk about this hotel is location. It’s in a fantastic area. With lots of life, hustle and many, many restaurants. It was great for walking. The Effel Tower was about a two minute walk. It’s for this reason this hotel is good. Also, expect about an hour’s drive from their main international airport "

"Clean room "

"Great service, very clean rooms that were comfortable and sound proof. Would recommended to anyone. "

"The perfect room. Clean and quiet."

"Excellent "

"The breakfasts were great"

"the stay was absolutely amazing would definitely recommend. the staff goes above & beyond for guest. traveling was super easy, having the train station literally right at the corner, which was a plus being our first time in Paris. so many places to walk & eat. my girlfriends phone fell underneath the bed & gas to be manually taken apart to get to it; the staff was on top of this issue & retrieved it for us. "

"This place was as described and what we were looking for. "

"citizenM is a unique hotel. Rooms are small, but very comfortable. The hotel has no lobby in the traditional sense, but rather a large “living room”, with couches, small tables, armchairs etc. - a pleasant place to hang out. Location is right on the Champs Elyssee, an easy walk from the Arc de Triomphe. Breakfast is good. A rooftop bar has a good view of the Eiffel Tower. Highly recommended."