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"Slightly chaotic breakfast but good food. Friendly helpful staff, good clean room"

"Parking was expensive £35 Asked the hotel twice about parking options prior to stay, no response. Was disappointed to be told at checkin that I had to pay full price. 😑 or take the car park out of the Q car park and pre book. "

"Central location yet quiet. Good access to the city centre for shops, bars and restaurants. 1 minute walk from the train station. Clean room with a comfortable bed. Friendly staff. First time we've stayed here but very likely that we'll stay again. We couldn't work out the TV as it seemed to want you to log into or create an Amazon account but all good apart from that."

"Great hotel, great location"

"Room was spacious and clean. Upon check in and check out, the lady on reception was very friendly and even asked how our event was. Would definitely recommend! "

"Staff all very friendly. Our food, both our evening meal and breakfast were both lovely. The one downside for me was that even though we had a late check out at 12, my husband had gone on to work and at 10:30am my door was opened by a man who announced he was there to do housekeeping. I’d read in a previous review that another lady had the exact same thing happen to her. I’m thankful I had the chain lock on or I would have been put in a very compromised position! Better communication between reception and when people have checked out needs to be done. It unnerved me and I checked out early..!"

"All good , great staff on reception . Always welcomed and acknowledged. "

"I loved my stay at the Norton Grange from start to finish. Every member of staff was so friendly and welcoming and nothing was too much trouble for them. My Privilege Room was lovely, spotlessly clean and with pristine bed linen and towels. I loved the little touches like the Nespresso machine, stocked minibar fridge and a really nice selection of teas and coffee with biscuits! There was also a gorgeous bathrobe and slippers. The bathroom was beautiful, again spotlessly clean and with thoughtful high-quality amenities and toiletries along with lovely huge bath towels. I ate dinner in the restaurant and my meal was delicious, freshly cooked and served very quickly, again by absolutely delightful staff. Breakfast was absolutely stunning with the most amazing selection of delicious food including the best locally produced sausages I have ever tasted. After breakfast I used the spa. It was wonderful. I used the thermal pools and the aroma steam room and I loved them. The pools were amazing, especially the one that is open to the outside where you can look out over the grass and trees and watch the squirrels playing. Everything was just lovely and the cherry on the cake was seeing a beautiful deer in the meadow next to the hotel as I went out to my car to set off home. Absolutely wonderful and I can’t wait to visit again in a few weeks. Thank you to everyone who made it such a lovely experience."

"Fantastic staff. Loved the room"