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"Pleasant and very good short stay"

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"

"Stayed at the Sheraton Milan Malpensa Airport Hotel & Conference Centre for one night before an early flight. Very disappointing experience due to inconsistent and unfair enforcement of their room occupancy policy. We had booked multiple rooms with two queen beds for families with young children. Despite identical family setups (2 adults + 2 kids under 10), staff applied the “3 people per room” rule inconsistently—one family was allowed to stay together, while others were either forced to pay for an extra room or split up late at night with exhausted children. One person even chose to sleep at the airport rather than pay extra. The lack of consistency and empathy made an already tiring travel day much worse. Would not recommend for families."

"The food in the restaurant is mediocre; the “hotel shuttle” from the airport never came after 3 phone calls and an hour wait! The property is 3 minutes from the Airport "

"Beautiful setting and building, and a 2-minute drive from the airport."

"This is a perfect one might stay hotel for an early morning flight. The staff is excellent and the room was clean and comfortable. I booked and paid for my airport shuttle the night before when i checked in so my morning departure was smooth and hassle free."

"While very trendy and new…our first room was very cold and they had to move us…after verifying that the room was, in fact, cold…really! …apparently, the temperature is somehow controlled remotely…the next morning we didn’t have any water…it took them about an hour to get it fixed…although we were sorely inconvenienced, the staff was very nice and polite…we missed breakfast and it was part of my package…"

"convince"

"It is great property to stay at"