Luxury Hotels & Resorts in Braidwood

"Nice breakfast nice stay could do with being sign posted better outside the hotel entrance Clean and ok for a nights stay"

"Excellent staff Suite should have complimentary breakfast Considered as room prices are expensive Also fridge item are disappointing "

"The bedroom had a tall narrow drawer unit with a TV perched on top. It was unstable and was not fixed to the wall. I opened the top drawer and the unit and TV toppled onto me. I had just a couple of minor injuries but I dread to think what would have happened if it was a child The reception staff were very helpful and offered to get medical assistance but I didn't need it. They offered a late check out at a time of my choosing which I was grateful for. All went wrong on check out. I went out of hotel for some coffee I reminded the receptionist that I had a late checkout and asked if my key would still work. She said that it would. I arrived back and asked again if it would work. It didn't and neither did my partner's and had to return get the key reset Half an hour later I got a call from her saying we had to leave the room to let cleaning staff in. I told her to check the late checkout imon the booking system and phone me back to apologise for the mix up -no return phone call When we left I complained and she claimed that I had checked out earlier that morning and had given her my key - a totally made up description of events. All that was required was an acceptance that a mistake had been made and an apology for the inconvenience. "

"Excellent accommodation for a weekend stay. Helpful, friendly staff and the location is great both for driving to Edinburgh and Glasgow and for walking to a huge shopping centre and retail outlet."

"Wonderful place"