unfortunately the description on hotels.com website stated this hotel was 3.9 miles from Aix TGV - it was actually 10k, which caused a lot of problems getting to the station. In the circumstances, we were expecting more consideration than that the company would look into it and come back to us in due course - clearly they had the discretion to do something.
we had dinner in their restaurant and discovered that the wine carafe had mould lying within the base of the bottle. We had to argue with staff that we should not have to pay for a replacement - seems obvious to me.