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Reviews of The Arundell Hotel

3 out of 5
The Arundell Hotel
1 Church Close, Boston, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 25 out of 36 reviews" "
Rating 8 - Good. 5 out of 36 reviews" "
Rating 6 - Okay. 4 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

james

Stayed 1 night in Apr 2024

10/10 Excellent

Ian

Travelled with group
Unique decor in a fantastic building overlooking stunning Boston Stump. Cheap parking outside, very reasonable room rates with a decent serve yourself breakfast. The 5star for service was based on contact with one lovely woman who came to fix electrics in the breakfast room, there are no on site staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Bed is extra comfy! Parking is easily accessible and staff are excellent if you need anything!
Stayed 1 night in Apr 2024

6/10 Okay

Lizzy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Glamorous but needs air on.
The hotel is hard to find with the dead ends which seem prevalent in Boston. The hotel is lovely. If you like lots of marble and led lighting it will suit. The room however, was sauna hot and the open window at the back of the hotel ment we were awoken at 5.30am on a Sunday.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow.
A great experience, beautiful decor and great service, all in a fantastic location.
Stayed 1 night in Feb 2024
Response from Hotels team on 1 Apr 2024
Thank you for your review Paul!

10/10 Excellent

Kaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Arundell game
The design of the hotel is amazing. The decor beautiful. That's where it ends. There's no reception. There's no bar. The thermostat in the room was stuck at 27 degrees all night. The area is noisy. It was a guessing game the whole experience. Nothing is clear. I even had to ask the cleaner how i get a receipt. Nice to look at, but never again in afraid.
Stayed 1 night in Feb 2024
Response from Alistair on 7 Feb 2024
I’m really saddened to see that you’ve had this experience. Whilst parts of the hotel are still in development, including the restaurant and bar (which will also be the reception), we aren’t always manned 24/7, however we are always nearby so a quick push of the ring doorbell would have brought us to you. Upon checking, there was never any contact from you raising concern about any heating, and the instructions about the heating panel are very self explanatory. We’ve made the whole experience as simple as possible, so I’m again saddened to see that you had difficulties and felt it was a guessing game.I really hope you’ll consider giving us another chance in the future when our restaurant is functional.

10/10 Excellent

Barry

Stayed 1 night in Feb 2024

2/10 Terrible

Lee

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a luxury hotel
Paint work unfinished. Heating control not working correctly. Room was red hot. Coffe machine not working. Paint on floor in bathroom More to mention
Stayed 1 night in Feb 2024
Response from Hotels team on 1 Apr 2024
We are sorry for the inconvenience Lee, this has now all been sorted. We do hope you give us another chance and come back in the future!

6/10 Okay

Bob

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely spot on! Great value!
Absolutely awesome. Friendly fella rang me with all the details after booking, then everything else was seamless! Room, so comfy, lighting perfect and tv was pre logged with streaming devices so I watched the inbetweeners movie last night.
Stayed 1 night in Jan 2024

8/10 Good

Jamie

Stayed 1 night in Jan 2024

6/10 Okay

Thomas

Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Aurika

Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place and very clean
Stayed 1 night in Dec 2023

8/10 Good

Colin

Stayed 1 night in Dec 2023

10/10 Excellent

Cahal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel; excellent stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up for The Arundell Hotel
Arrived and greeted warmly. Host advised they were very quiet, but were busy putting up Xmas trees and decorations. Host upgraded us to a suite which was simply wonderful. Most pleasant stay.
Stayed 1 night in Nov 2023
Response from Nathan on 22 Nov 2023
Thank you so much for your kind words, Andrew. It was a pleasure to meet you, and I'm thrilled that you enjoyed your upgrade to our suite! I hope to see you again very soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless and really high standard.
Stayed 1 night in Nov 2023
Response from Nathan on 22 Nov 2023
Thank you so much for such kind words following your stay! I'm glad you liked the hotel, and hope to welcome you again soon!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely central Hotel
Lovely recently opened hotel in centre of Boston very comfortable rooms Will look forward to staying when the restaurant and bar are up and running
Stayed 1 night in Oct 2023
Response from Nathan on 22 Nov 2023
Thanks for your positive words, Deborah. Fingers crossed, it wont be too long before you're back then! In the mean time, take care and I look forward to seeing you again soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unusual and exceptional rooms at any price. This is in contrast to there being no staff at the hotel, with everything being self service. In an emergency, there are however staff close by. I will definitely stay there again.
Stayed 1 night in Sep 2023
Response from Nathan on 22 Nov 2023
I'm glad you enjoyed your stay with us! We pride ourselves on the service we provide, even remotely. I hope we will be able to welcome you back very soon!