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Thank you David for your feedback. Happy to know you were able to experience such great customer service from our staff. Best,Jerry DixonAssistant Front Office Manager
We had the most amazing time in Boston. The staff, particularly Jonathan, played an important role in how that happened. They worked hard to deliver an experience above and beyond expectations. The hotel was impeccable. The location was perfect. The view of Fenway was awesome. Oh, and the room snacks….amazing ;)
Kara
Stayed 3 nights in May 2024
Response from Hotel Commonwealth on 21 May 2024
Thank you Kara for high remarks. We are so happy you had a great stay with us! Jonathan has been a great asset to our team since he joined us. Best,Jerry DixonAssistant Front Office Manager
Great location for a Sox game. Unfortunately, food that was supposed to be delivered to the room was delivered to the front lobby and there was zero communication by hotel staff that the food showed up. Also, one of the dresser doors pulled off the hinges while opening it and after notifying staff personnel, I was charged $115.00 in damage to the hotel room. Great location, but zero communication and poor customer service resulted in an overall disappointing stay.
Nicholas
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on 8 May 2024
Thank you Nicholas for your feedback. Please reach out so we can go over the charges. jerry.dixon@hotelcommonwealth.comBest,Jerry DixonAssistant Front Office Manager
Our room was great with beautiful bathroom, but no view. Guess you get what you pay for. Liked the attached restaurant—Brasserie. Very nice front desk staff. Gave us water bottles and snacks when we checked in. Free help yourself coffee bar in the morning. Elevators were fast and quiet. Walking distance to Fenway Park.
What a great place to stay! The staff was absolutely fantastic and friendly. They were so personable and were so knowledgeable about the area. They gave us recommendations and told us how to use the trains as well as provided us with a map. They made great conversation too! The hotel was very nice and clean. The bed was comfortable and the shower was a dream. I cannot wait to return
Guadalupe
Stayed 4 nights in Apr 2024
Response from Hotel Commonwealth on 7 May 2024
Thank you Guadalupe for your feedback. We are so happy you were able to experience the best customer service here in Boston!!Best,Jerry DixonAssistant Front Office Manager
10/10 Excellent
Rich
30 Apr 2024
Rich
Stayed 3 nights in Apr 2024
Response from Hotel Commonwealth on 21 May 2024
Thank you Rich for your rating.Best,Jerry DixonAssistant Front Office Manager
We were in town for a Sox game. Great location. Easy walk to Fenway. All staff we encountered were friendly and professional.
Elise
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on 7 May 2024
Thank you Elise for sharing this. Hope you had a great time at the Red Sox game. We look forward to having you back.Best,Jerry DixonAssistant Front Office Manager
The photos for the hotel were very misleading… the roof top lounge - that’s only for a private party. Not open to the public. No views of Fenway park.
Had to ask for everything- even an ice bucket / that is filled with ice. No ice machines
Not impressed for the price
Suzanne
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on 7 May 2024
Thank you Suzanne for your feedback. As we do not have a roof top lounge, we do have a second floor terrace that faces Fenway Park, and it is a private event space. We do allow for our guests to go up there if there are no scheduled events.Best,Jerry DixonAssistant Front Office Manager
Overall poor, only coffee and and tea available in lobby and they ran out. No breakfast. No amenities. Room was awfully noisy with a leaking noise that kept us up all night. Reception clerk was not friendly: actually rather dry.
Functional hotel nothing more.
Tatiana
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on 7 May 2024
Thank you Tatiana for your feedback. We are sorry you didn't meet your expectations. Best,Jerry DixonAssistant Front Office Manager
Thank you WITOLD for your rating.Best,Jerry DixonAssistant Front Office Manager
6/10 Okay
Robyn
Travelled with family
20 Apr 2024
Liked: Cleanliness
Disliked: Amenities
Hotel was clean and staff was friendly. Totally overpriced for zero amenities. One of the two restaurants was closed the entire time. The room was tiny and didn’t even have coffee. Close enough to Fenway but next visit, we’ll walk further for a nicer more updated hotel.
Robyn
Stayed 3 nights in Apr 2024
Response from Hotel Commonwealth on 7 May 2024
Thank you Robyn for your feedback. We are sadden to hear you didn't have a good stay. We do have coffee which is in the lobby from 6:30am to 10am each morning.Best,Jerry DixonAssistant Front Office Manager
4/10 Poor
Timothy
Travelled with family
20 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Very disappointed. We have stayed here several times before but I can no longer recommend this hotel. The room was very loud. It connected to another room and light was shining into our room from the connecting room and we could hear everything from the other room. Most importantly, the WiFi internet connection was almost nonexistent. It made it impossible for me to work from the room even with the supposed “high-speed” package. Although the staff attempted to fix the problem, it was not fixed during my 5 day stay.
There was no wi-fi while we were there. Was told it was being worked on, but we were there for almost 24 hours and it never became available. Other than that, it was an awesome place to stay, close to Fenway and many other places. Would definitely go back.
Nancy
Stayed 1 night in Apr 2024
4/10 Poor
Aaron
17 Apr 2024
Aaron
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on 7 May 2024
Thank you Aaron for your feedback.Best,Jerry DixonAssistant Front Office Manager
8/10 Good
Tera
17 Apr 2024
Tera
Stayed 1 night in Apr 2024
Response from Hotel Commonwealth on 7 May 2024
Thank you Tera for your feedback. Best,Jerry DixonAssistant Front Office Manager
I booked a room for a guest, and they refused to let him in, despite the fact that the room was booked in his name, he had ID, and a university credit card on file. They literally turned the guest out in the night, in horrible weather.
Very nice rooms in a great location. Staff was super friendly and helpful. They gave my family a free upgrade to a mini-suite which was perfect for our group of 3. Great home base for Boston-area college visits and general site-seeing.
Christopher
Stayed 4 nights in Apr 2024
Response from Hotel Commonwealth on 15 Apr 2024
Thank you Christopher for your lovely feedback. We hope to have you back again with us soon.Best,Jerry DixonAssistant Front Office Manager