Exterior

Reviews of Holiday Inn Express And Suites Boston South - Randolph, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 889 reviews" "
Rating 8 - Good. 209 out of 889 reviews" "
Rating 6 - Okay. 55 out of 889 reviews" "
Rating 4 - Poor. 24 out of 889 reviews" "
Rating 2 - Terrible. 54 out of 889 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kalli

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and attentive.
Stayed 1 night in May 2024

8/10 Good

Marie yves

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express and Suites Boston South Randol on 29 Apr 2024
We’re so glad you had a good experience at the Holiday Inn Express and Suites Boston South Randolph. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 Excellent

josphat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express and Suites Boston South Randol on 30 Apr 2024
We're so glad you had a good experience at the Holiday Inn Express and Suites Boston South Randolph. Please let us know about your future experiences!

10/10 Excellent

Tonimarie, Fall River

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Dangerous crossing for travelers to walk anywhere
Stayed 1 night in Apr 2024
Response from Holiday Inn Express and Suites Boston South Randol on 23 Apr 2024
We're sorry you feel this way, Tonimarie. Thank you for being our guest and sharing your feedback. We hope to welcome you back again to the Holiday Inn Express and Suites Boston South Randolph in the future.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and confortable, staff was great
Stayed 3 nights in Apr 2024
Response from Holiday Inn Express and Suites Boston South Randol on 22 Apr 2024
We are so happy that you had a great stay with us at the Holiday Inn Express and Suites Boston South Randolph! You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

2/10 Terrible

Robin

Disliked: Cleanliness
Bad
Stayed 1 night in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 16 Apr 2024
We are sorry your stay with us was not up to par. We do hope that you would reconsider us in the future.

2/10 Terrible

Tianah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is unfriendly didn’t allow us to check In lost 255$ do not recommend staying or booking with Expedia!
Stayed 1 night in Apr 2024
Response from Holiday Inn Express and Suites Boston South Randol on 13 Apr 2024
Your feedback is important to us and we have shared your comments with the General Manager for their review and if necessary they will address them.

10/10 Excellent

Solon, Quincy

Stayed 1 night in Apr 2024
Response from Holiday Inn Express and Suites Boston South Randol on 2 May 2024
We are delighted to hear that you value the efforts we have put toward creating an environment where everyone will enjoy their time spent with us. It was a pleasure having your company and we look forward to welcoming you back again soon!

8/10 Good

Angiepaz, Somerset

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the variety of food served during breakfast.the only thing that is negative is the nimber of garbage in the room.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express and Suites Boston South Randol on 11 Apr 2024
Thank you for sharing your experience at the Holiday Inn Express and Suites Boston South Randolph. We look forward to your return to us in the future.

10/10 Excellent

Lisette

Stayed 2 nights in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 1 May 2024
Thank you for including the Holiday Inn Express and Suites Boston South Randolph in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Express and Suites Boston South Randol on 11 Apr 2024
Thank you for being our guest. We are happy to know that you were impressed with our hardworking associates and well-equipped accommodations. We value your business and hope to welcome you back soon.

6/10 Okay

Corrine, Boston

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was falling apart.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express and Suites Boston South Randol on 8 Apr 2024
We're sorry to hear this. If you are not happy with your accommodations, please let us know. This will give us an opportunity to offer you another room more to your liking.

8/10 Good

Alison

Liked: Cleanliness, property conditions & facilities
I did not care for the woman who checked me in. She wasn’t very friendly or welcoming.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 2 Apr 2024
We appreciate you letting us know about your arrival experience and we will address this with our staff. We apologize for your experience and we would like to have another opportunity to leave you with a better impression.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 3 Apr 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

10/10 Excellent

Deodat

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 1 Apr 2024
Thank you for taking the time to give your feedback in regard to your stay at the Holiday Inn Express and Suites Boston South Randolph. We really appreciate it. Looking forward to seeing you return to us! Please let us know about your future experiences.

10/10 Excellent

Donna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and pleasant staff. Clean facility.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 31 Mar 2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

8/10 Good

Vitor

A
Stayed 1 night in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 30 Mar 2024
Thank you very much, Vitor! It was our pleasure hosting you and we look forward to another great stay with us at the Holiday Inn Express and Suites Boston South Randolph!

10/10 Excellent

Danyl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice newer hotel and a great option over the previous Courtyard (now Sonesta) around the corner.
Stayed 3 nights in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 29 Mar 2024
Thank you for your feedback and for choosing to stay at our hotel. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king room was really good, especially the bed and pillows. My only dislike was the other guest that was staying there that was arguing a lot but other than that everything was great, lovely staff and easy parking.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 27 Mar 2024
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will impress you with great service during future visits.

8/10 Good

John, Stamford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough
Stayed 1 night in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 25 Mar 2024
We are so grateful for your business. Thanks for sharing your review with us and the community.

10/10 Excellent

Genesis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 26 Mar 2024
Thank you for staying with us recently and for your recommendation of the Holiday Inn Express and Suites Boston South Randolph. We look forward to having the pleasure of your company again in the near future.

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, and I loved the bed was so comfy!!! Staff was great. Would definitely go back.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 25 Mar 2024
This review made our day! Thank you for your recommendation and we look forward to welcoming you back again next time you are in our area.

10/10 Excellent

Tonya

I like the rooms. That is why I always stay at this chain. My only complaint was the pillows were not comfortable to match that very comfortable bed.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 25 Mar 2024
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. Thank you for your recommendation and we look forward to seeing you again.

6/10 Okay

Kaleel

Stayed 2 nights in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 11 Apr 2024
We appreciate all feedback. Thank you for being our guest at the Holiday Inn Express and Suites Boston South Randolph.

4/10 Poor

Danita

Stayed 2 nights in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 11 Apr 2024
Danita, we're sorry you were unhappy with your stay at the Holiday Inn Express and Suites Boston South Randolph. If you have any additional information you would like to share please don't hesitate to reach out to us.

10/10 Excellent

Shola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 20 Mar 2024
We are delighted that you chose to stay with us at the Holiday Inn Express and Suites Boston South Randolph. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

10/10 Excellent

Gerwilthane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 20 Mar 2024
Thank you for choosing the Holiday Inn Express and Suites Boston South Randolph for your hospitality needs! We look forward to your next visit to us.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice & clean
Stayed 1 night in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 13 Mar 2024
Clean and comfortable are what we love to hear, Jessica! Thank much for your review, greatly appreciated.

10/10 Excellent

Phuong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 12 Mar 2024
We are delighted that you chose to stay with us at the Holiday Inn Express and Suites Boston South Randolph. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

10/10 Excellent

Cassndre

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and good service
Stayed 1 night in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 11 Mar 2024
Thank you for your great feedback, Cassndre! We’re so glad you had a good experience at the Holiday Inn Express and Suites Boston South Randolph. Thank you and we look forward to welcoming you back again next time you are in our area.

2/10 Terrible

Ashleigh

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
Restaurants nearby, and options for some shops. Night staff is very rude and disrespectful
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 11 Mar 2024
We are very sorry to hear about your experience with one of our staff members. This is not the norm for our team and we will address your concerns. Thank you for letting us know. We do hope you will consider staying with us in the future for a much better outcome of your stay at the Holiday Inn Express and Suites Boston South Randolph.

8/10 Good

Marie

Travelled with family, Business traveller
I liked the quietness.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 10 Mar 2024
We appreciate your recommendation, Marie and we all look forward to your return to the Holiday Inn Express and Suites Boston South Randolph!

10/10 Excellent

Joseph

Stayed 1 night in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 29 Mar 2024
Thank you so much for your five star rating! We're so glad you enjoyed your stay with us at the Holiday Inn Express and Suites Boston South Randolph and we hope to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where i needed to go.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 9 Mar 2024
Thank you for your review, Richard. We're pleased our location worked out so well for where you needed to be. It was a pleasure serving you and we'd love to welcome you back again in the future to the Holiday Inn Express and Suites Boston South Randolph!

4/10 Poor

Jackie

Liked: Cleanliness
Disliked: Property conditions & facilities
I really loves this place, it’s was very noisy in the middle night, I could not get sleep.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 7 Mar 2024
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression and a good nights rest.

4/10 Poor

james

Travelled with family, Business traveller
Disliked: Staff & service
Had issues with clerk when we checked in with our SERVICE DOG made my wife feel uncomfortable
Stayed 1 night in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 5 Mar 2024
We’re sorry to hear of your less than satisfactory experience with one of our staff members at check in and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.

8/10 Good

Chenelle

Travelled with family
Nice , clean place . All the staff were really nice & helpful. I love that the pool stays open until 10pm but it’s really small and no hot tub . The free breakfast was a plus and had good options . I give this hotel 4 stars
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 4 Mar 2024
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

2/10 Terrible

Tamara

Travelled with family, Business traveller
Liked: Staff & service, amenities
People running around in the room above at 4 a.m. in the morning waking us up.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 4 Mar 2024
We apologize for your inconvenience and we do hope you will consider staying with us in the future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express and Suites Boston South Randol on 4 Mar 2024
Thank you for staying with us recently! We appreciate your feedback.

8/10 Good

Jeannette, Snellville

Travelled with partner
Good stay. No issues
Stayed 1 night in Feb 2024
Response from Holiday Inn Express and Suites Boston South Randol on 2 Mar 2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing. The entire staff at the Holiday Inn Express and Suites Boston South Randolph look forward to having the pleasure of welcoming you back in the future, Jeannette!

10/10 Excellent

Enson

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Holiday Inn Express and Suites Boston South Randol on 1 Mar 2024
On behalf of our entire staff, we thank you for your business and for your five star rating regarding the Holiday Inn Express and Suites Boston South Randolph. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 Okay

Kyle

Stayed 15 nights in Feb 2024
Response from Holiday Inn Express and Suites Boston South Randol on 21 Mar 2024
Thank you for your feedback and for choosing to stay at our hotel. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.

2/10 Terrible

Kathleen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in on 2/23/24 evening 4th floor room. The parking lot was pretty full and none of the Holiday Inn parking lights were on. Parked as close to the restaurant next door lights. Informed the gentleman when I checked in it was very dark back near the wooded area where I had to park.... Well I can check on that. Looked out my window at Midnights. The lights never came on. Woke at 6 am to shower. No hot water. Call down to front desk to ask what was gong on. Told me to run hot water for 10mins and he had to do something with the pipes. This is obviously a problem they know they have and I should just wait. It was almost 6:20 am at this point and I am supposed to wait 10 more minutes, no time for that so cold shower and no the water never even warmed to Luke warm!!!! Checked out instead of giving them another opportunity to not have a safe parking lot or HOT water.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express and Suites Boston South Randol on 28 Feb 2024
We are saddened to hear about your experience with us at the Holiday Inn Express and Suites Boston South Randolph. This is not the norm for our facility and we will be addressing the issues. We apologize for your inconvenience and hope that you will give us another chance to show you the hospitality you deserve and should expect from us.

8/10 Good

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Always a pleasure! I book here frequently and Ralph is always wonderful.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express and Suites Boston South Randol on 27 Feb 2024
We appreciate you noticing our efforts to make your stay with us a pleasant experience. Thank you for being our valued guest.

10/10 Excellent

Sherod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
travel was amazing! hotel was very clean and the service was great.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express and Suites Boston South Randol on 27 Feb 2024
You are our first priority! Thanks much for your wonderful feedback.

4/10 Poor

Ivan

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Holiday Inn Express and Suites Boston South Randol on 27 Feb 2024
We apologize for not meeting your expectations. Thank you for your review.

8/10 Good

Yandel

Liked: Amenities, property conditions & facilities
My problem was that my room was not been clean properly. However i think think there is room for improvement. I enjoy my stay the location and the staff was just right for my liking. Looking forward to spend my next vacation with you.
Stayed 6 nights in Feb 2024
Response from Holiday Inn Express and Suites Boston South Randol on 25 Feb 2024
We truly appreciate our guests comments and concerns and we will be sure to address your feedback with the housekeeping leadership team for necessary improvements. We look forward to serving you better in the future.

10/10 Excellent

Tom Ely

The Peace of the Area
Stayed 1 night in Feb 2024
Response from Holiday Inn Express and Suites Boston South Randol on 24 Feb 2024
Thank you! We appreciate your comment and hope to see you again soon.

8/10 Good

Katalyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property!
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express and Suites Boston South Randol on 24 Feb 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

6/10 Okay

Natalye

Stayed 1 night in Feb 2024
Response from Holiday Inn Express and Suites Boston South Randol on 24 Feb 2024
Thanks much for the feedback. We look forward to your next visit with us!