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Reviews of Fairfield Inn & Suites Boston Cambridge

3 out of 5
Fairfield Inn & Suites Boston Cambridge
215 Monsignor O'Brien Highway, Cambridge, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Raven

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from ms on 23 May 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Susan Wythe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy the included breakfast.
Stayed 1 night in May 2024
Response from ms on 23 May 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from ms on 16 May 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean comfortable bed and great location
Stayed 1 night in May 2024
Response from ms on 13 May 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ms on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Chris

Stayed 1 night in Mar 2024
Response from ms on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed at this property two separate times both for a three day period. The staff was attentive to my needs, and the hotel was very clean. The same people were working the front desk one one year to the other. The hotel is within walking distance to Publix transportation as well.
Stayed 3 nights in Mar 2024
Response from ms on 14 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Thomas, Park City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from ms on 12 Mar 2024
Thank you for staying with us. We appreciate your feedback

8/10 Good

Troy

Stayed 2 nights in Jan 2023
Response from ms on 21 Mar 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Noel

Stayed 4 nights in Feb 2024
Response from ms on 25 Feb 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

JOHN

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Shea on 6 Feb 2024
Dear John, Thank you for taking the time to review us! We are glad to hear you enjoyed your stay here with us and we hope that you will give us another chance in the near future! Sincerely, Fairfield Inn & Suites Boston Cambridge

10/10 Excellent

Gwen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to MIT
Stayed 1 night in Jan 2024
Response from Shea on 6 Feb 2024
Dear Gwen, Thank you for taking the time to review us! We are so pleased to hear you were satisfied with your stay and our location close to MIT met your needs! We hope that you will visit us again soon!

10/10 Excellent

Leah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel, clean and good location. This was my second time staying there and I’ll likely stay again in the future.
Stayed 1 night in Jan 2024
Response from Shea on 6 Feb 2024
Dear Leah, Thank you for taking the time to review us! We are glad to hear you enjoyed our nice hotel and our location satisfied you! We hope that you will stay here again in the near future. Sincerely, Fairfield Inn & Suites Boston Cambridge

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like: consistent Marriott standards of quality What i did not like: the $40 parking fee for on site parking. The level 2 charger for EV is nice, but there is only one!!!!
Stayed 1 night in Jan 2024
Response from Shea on 6 Feb 2024
Dear Hung, Thank you for reviewing us! We are so pleased to hear you enjoyed your stay with us and our EV chargers met your needs! We look forward to seeing you again in the near future! Sincerely, Fairfield Inn & Suites Boston Cambridge

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shea on 6 Feb 2024
Dear Guest, Thank you for taking the time to share your review with us! We are glad to hear your expectations satisfied you as we look forward to seeing you again in the near future! Sincerely, Fairfield Inn & Suites Boston Cambridge

8/10 Good

Traci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Nice Location
Great hotel in a great location! 5 minute walk to the Green Line. Several restaurants within walking distance. Highly recommend Sweet Touch Cafe for breakfast. The hotel is easy to get to, very clean and comfortable. The beds were amazing! The only negative is that the Green Line is right next to the hotel, so you will hear the trains loud and clear. We bought earplugs for sleep and all was okay. It would be nice if the hotel listed on its website, it's proximity to the Green Line and that you will hear the trains. Additionally, the hotel should let their customers know ahead of time if their booked room is on the same side of the hotel that the Green Line is located. Other than the loud trains going by, this hotel is a wonderful place to stay. Will definitely stay here again!
Stayed 1 night in Jan 2024
Response from Tommie on 7 Feb 2024
Thank you Traci,Please accept my apology for my team not informing you of the train or offering you some complimentary ear plugs and a sleeping mask to help with relaxing and shutting out the train noise.I can assure you on your next stay, we will offer different options to meet you expectation.Please allow me to be your point of contact.Thank you and have a wonderful day,

6/10 Okay

Michael

Travelled with family
For Boston, the property was reasonably priced. The decor was really nice and the environment was also really nice. The breakfast was delicious. The staff was very friendly. It was conveniently located. Parking was good. The only complaint I had was that the beds were very uncomfortable and I wished I would’ve brought my own pillow. That along with the sound of the train made for a very difficult night of sleep.
Stayed 1 night in Jan 2024
Response from Tommie on 20 Jan 2024
Hello Michael,Thank you share feedback on your recent stay. I have shared your comments about the pillows, we will address this issue with the manager and the company we purchase our pillows from.Thank you again and have a wonderful day.

10/10 Excellent

naomi

Stayed 1 night in Jan 2024
Response from Shea on 6 Feb 2024
Dear Naomi, Thank you for taking the time to review us! We are pleased to hear you were satisfied you! We hope that you will visit us again soon! Sincerely, Fairfield Inn & Suites Boston Cambridge

8/10 Good

Avani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shea on 11 Jan 2024
Dear Avani, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future! Sincerely, Fairfield Inn & Suites Boston Cambridge

10/10 Excellent

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Charles Playhouse in Boston...
We decided to see the Blue Men Group in Boston, and wanted to be close but in a comfortable area. From check in to check out, the customer services was superb. Easy, fast and without wait.The team working during the weekend made us feel welcome and were very knowledgeable of the area. Great location safe and accessible to transportation and the nearby venues. We will be back.
Stayed 1 night in Jan 2024
Response from Shea on 11 Jan 2024
Dear Sadie, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and our location worked best for you! We look forward to seeing you again in the near future! Sincerely, Fairfield Inn & Suites Boston Cambridge

8/10 Good

Lauren

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shea on 11 Jan 2024
Dear Lauren, Thank you for taking the time to review us! We are so glad to hear you enjoyed your stay here with us and we look forward to seeing you again in the near future! Sincerely, Fairfield Inn & Suites Boston Cambridge

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to where we were going.
Stayed 1 night in Dec 2023
Response from Shea on 11 Jan 2024
Dear Cathy, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and that our location was convenient for you! We hope to see you again in the near future! Sincerely, Fairfield Inn & Suites Boston Cambridge

8/10 Good

Melissa

Liked: Cleanliness
They could use a lounge/bar that is open in the evening but besides that, the place is great!
Response from Tommie on 7 Feb 2024
Thank you for sharing comments on your recent stay at the Fairfield Inn Cambridge. I agree, it would be great to have my bar open on a nightly base, unfortunate finding staff has been very difficult, we are searching for the best ways to provide our guest with afternoon beverage to relax and enjoy the evening with.Thank you again and have a wonderful day,

8/10 Good

Troy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Improve quality of pillows
Stayed 3 nights in Dec 2023
Response from Shea on 20 Dec 2023
Dear Troy, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will stay here again in the near future! Sincerely, Fairfield Inn & Suites Boston Cambridge

6/10 Okay

Jacqueline

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I did not like that. In addition to our room price there was a $40 parking fee. Isn’t parking normally included in all hotels stays? And, There was no room in the parking lot, so we had to park in an adjacent lot with horrible lighting. In the event you are forced to park in this said lot, ask for an escort.
Response from Shea on 20 Dec 2023
Dear Jacqueline, Thank you for taking the time to review us! We are sorry to hear you had this experience with us. We do our very best to ensure that each guest is satisfied with their stay! We hope that you will give us another chance in the near future so we can meet your expectations. Sincerely, Fairfield Inn & Suites Boston Cambridge

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Did not like the breakfast crew lady who chased me down while i was on the phone to order me to put my dirty plate in the bin thatvwas never marked.
Stayed 3 nights in Dec 2023
Response from Tommie on 9 Dec 2023
Good mornng,Thank you for taking the time to share with me your recent experience at the Fairfield Inn Cambridge.Please accept my apology for the way my team addressed you in an unprofessional manner. I can assure you that we will address this with the staff on how much we need to appreciate our guest and not disrespect them. Thank you again for sharing your feedback and we hope on your next visit to Boston, you will chose to stay at the Fairfield Inn Cambridge.Have a wonderful day,

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was easy and the room was clean and comfortable.
Stayed 1 night in Dec 2023
Response from Tommie on 9 Dec 2023
Thank you for selecting to stay with us.Please have a wonderful day,

10/10 Excellent

Paige

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, great staff! Over all great time
Stayed 1 night in Nov 2023
Response from ms on 28 Nov 2023
Thank you for staying with us. We appreciate your feedback

4/10 Poor

Pauline

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The room was not cleaned once during our 3 night stay. We were told it would be cleaned every two days. They had no towels and they could not give us towels because we arrived back late. Pails were filled. Very disappointing
Stayed 3 nights in Nov 2023
Response from ms on 28 Nov 2023
Thank you for staying with us. We appreciate your feedback

8/10 Good

Antal

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect for a quick 2 night stay
Stayed 2 nights in Nov 2023
Response from ms on 20 Nov 2023
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay...all around fantastic experience Top noch breakfast buffet. Very perfesionall staff,helpfully and a attentive
Stayed 1 night in Nov 2023
Response from ms on 19 Nov 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden Gem
Stayed 1 night in Nov 2023
Response from ms on 19 Nov 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Jo-Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right near the train station and a 15 minute walk to a new mall. Very convenient, Rooms were clean and staff was welcoming
Stayed 2 nights in Nov 2023
Response from ms on 13 Nov 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

W H

Liked: Cleanliness, staff & service
The staff was very nice. The room lacked space (closet walls, about 9 inches wide and had a ironing board in it), no, UBS outlets to charge the phone/iPad/etc.
Stayed 3 nights in Oct 2023
Response from ms on 2 Nov 2023
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Kevin, Saline

Liked: Cleanliness, staff & service, property conditions & facilities
Greeted by the most cheerful gentleman. Got us checked in early, on the top floor and street side (as opposed to the train). Decent room and standard breakfast.
Stayed 1 night in Oct 2023
Response from ms on 30 Oct 2023
Thank you for staying with us. We appreciate your feedback

8/10 Good

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from ms on 18 Oct 2023
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly
Response from ms on 12 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Mary Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so helful and courteous.
Stayed 2 nights in Oct 2023
Response from ms on 12 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from ms on 9 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Kristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ms on 9 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Meghan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay
Great place to stay, they had a parking lot so we could leave the car and Uber around the city. Very clean and everyone was pleasant that we spoke to. Will stay there again.
Stayed 1 night in Sep 2023
Response from ms on 9 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in hotel in Boston Area. And this HOTEL IS VERY CLEAN NEAT. RECOMMENDED FOR SHORT STAY.
Stayed 1 night in Sep 2023
Response from ms on 2 Oct 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Would stay again
Stayed 2 nights in Sep 2023
Response from ms on 2 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Doig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from ms on 9 Oct 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Lorna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is close proximity to everything. The only thing is, the metro is so loud when it passes thru the hotel especially at night.
Stayed 5 nights in Sep 2023
Response from ms on 27 Sept 2023
Thank you for staying with us. We appreciate your feedback

4/10 Poor

Amber

Stayed 1 night in Sep 2023
Response from ms on 27 Sept 2023
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from ms on 27 Sept 2023
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Nina

Very clean and comfortable, nice and helpful staff, good breakfast. Overall excellent.
Stayed 1 night in Sep 2023
Response from ms on 25 Sept 2023
Thank you for staying with us. We appreciate your feedback

8/10 Good

margaret

Stayed 1 night in Sep 2023
Response from ms on 9 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a concert at the garden!
Stayed 1 night in Sep 2023
Response from ms on 14 Sept 2023
Thank you for staying with us. We appreciate your feedback.