The initial time I lodged at this establishment, I encountered a situation where there was no hot water available, resulting in an uncomfortable cold shower. Following my two-day stay, I contacted the hotel and conversed with a manager, expressing my concerns as I planned to return for another business trip. My primary objective was to ensure the availability of hot water for the shower and to address the issue of being charged a substantial amount. The manager assured me that he would investigate the matter and provide a follow-up, but regrettably, he never followed through on his promise. While the hotel itself is pleasant, the staff's lack of assistance and professionalism contradicts the positive image they project, the food is substandard, and the overall experience is empty. They need new management that actually cares. Consequently, I do not recommend choosing this establishment for your stay.