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Reviews of Ténéo Apparthôtel Bordeaux - Gare Saint Jean

2 out of 5
Ténéo Apparthôtel Bordeaux - Gare Saint Jean
4 cours Barbey, Bordeaux, Gironde

Reviews

7.2

Good

Rating 10 - Excellent. 193 out of 1218 reviews" "
Rating 8 - Good. 540 out of 1218 reviews" "
Rating 6 - Okay. 312 out of 1218 reviews" "
Rating 4 - Poor. 113 out of 1218 reviews" "
Rating 2 - Terrible. 60 out of 1218 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Eric, LONDON

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, room comfort
Comfortable and clean
Accommodation was basic but adequate for our stay. Close to main town of St Jean and tram/bus routes. Room clean but very hot despite not turning on the heating and it being November. The water tank was directly above the toilet which was hazardous but other than that it was a comfortable stay. Our only real grumble was the neighbour above us allowed their toddler to continually run up and down at night and this often kept us awake until they finally got the child to bed!
Stayed 3 nights in Nov 2023

10/10 Excellent

Anne

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Vicki

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 9 nights in Sep 2023

6/10 Okay

Eanna

Liked: Cleanliness
Good location
Lack of ac in exceptional heat, no clear communication about checking in outside reception opening hours
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good size and convenient but hot
Good size suitable for family. The weather was too hot the rooms are on top floor that is not suitable for summer season. All good on other aspects.
Stayed 1 night in Sep 2023

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Robin

Liked: Cleanliness, room comfort
It was great
Stayed 3 nights in Aug 2023

6/10 Okay

Rudolph

Disliked: Cleanliness, property conditions & facilities
Not a welcoming place to stay really, as there was a sense of neglect over the building and particularly my bedroom. It was well appointed, or it would have been if everything worked. The hot tap was particularly lethal as it only dispensed boiling hot water. The bed was good though and there was a fair amount of space. There are better places to stay in the area though.
Stayed 2 nights in Jul 2023
Response from night on 17 Aug 2023
Hello Rudolph,Thank you for taking the time to rate us.We are sorry for your comment regarding the establishment which did not meet your expectations. We take note of your comments on the equipment to verify that everything is working properly.We're glad you enjoyed the bed and ample space.Sincerely.

8/10 Good

Santosh

Stayed 5 nights in Jul 2023
Response from night on 18 Aug 2023
Bonjour Santosh,Merci pour votre avis laissé un avis positif, nous en sommes ravis.Au plaisir de vous revoir.

10/10 Excellent

Laurence

Travelled with group
Liked: Cleanliness, room comfort
Séjour parfait!
Cet appartement est vraiment super, c'était très calme malgré le fait que c'est situé en plein centre. De là, la gare est proche et le centre-ville aussi, tout se fait à pied. Le mobilier est récent, tout est propre, le personnel toujours souriant à l'accueil. Tout était super!
Stayed 4 nights in Jul 2023
Response from night on 18 July 2023
Merci Laurence pour cet avis très appréciable !Nous sommes ravis de le communiquer à nos équipe.Cordialement,

8/10 Good

Bruce

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The apartment room we had was ideal for a young family. The bedroom had an ensuite shower room and the kids beds were in another room. It was clean and nicely decorated. Good value for money. The area vloser to the train station is a bit run down
Stayed 2 nights in Jul 2023
Response from night on 6 July 2023
Thanks Bruce for taking the time to post this comment.We are delighted that you enjoyed your stay.We kook forward to see you again in our hotel.

8/10 Good

Shino

Stayed 1 night in May 2023
Response from Jade. on 21 May 2023
Merci Shino d'avoir pris le temps de nous noter. Nous espérons que votre séjour s'est bien déroulé. Au plaisir de vous revoir, La Réception.

8/10 Good

Marita

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Night on 12 May 2023
Merci Marita pour avoir pris le temps de nous envoyer cet avis très positif. A bientôt pour un prochain séjour.

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient option near the main train/bus station!
Stayed 1 night in Apr 2023
Response from Jade on 15 Apr 2023
Thank you Sean for your comment. The whole team is happy to learn that your stay in our establishment went well. We will be delighted to be able to welcome you again during a future stay in Bordeaux.Kind Regards

10/10 Excellent

charlie

Stayed 2 nights in Apr 2023
Response from Jade on 10 Apr 2023
Merci beaucoup Charlie d'avoir pris le temps d'évaluer votre séjour. Nous sommes contents que tout se soit bien déroulé et serons ravis de pouvoir vous accueillir de nouveau lors d'un prochain séjour à Bordeaux ! A Bientôt

10/10 Excellent

JACQUES

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from Night on 27 Feb 2023
Merci d'avoir pris le temps de laisser un avis, nous sommes ravis que votre séjour vous ai plu.Au plaisir de vous revoir.

10/10 Excellent

JACQUES

Liked: Cleanliness, room comfort
Keep it up.
It is my third stay in that hotel and the standard is very good. The staff at the reception are very kind and helpful. I recommend the establishment.
Stayed 1 night in Feb 2023
Response from Night on 27 Feb 2023
Thanks a lot for your very nice review. We look forward to welcome you again.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Just five minute walk from the train station and a about 25 minute walk to the sights to see. Check-in was easy. The receptionist spoke English and was very kind and helpful. She pulled out a city map and showed us where we were and how to get to the sights to see. She was through and clear on what we expected to have in our room. I think the only thing that would have made this perfect was having a hair dryer!!
Response from night on 6 Feb 2023
Thanks a lot for your comment. You are welcome to ask air dryers at the reception. They are at disposal on demand. Next time will be perfect then !

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022
Response from Jade. on 22 Jan 2023
Merci d'avoir pris le temps de nous évaluer.Nous espérons que votre séjour s'est bien passé. Cordialement, La réception.

8/10 Good

Celia

Travelled with family
Liked: Cleanliness, room comfort
Very kind an atentive receptionist and made check-in very easy...clean and sufficient space.
Stayed 1 night in Sep 2022
Response from night on 24 Oct 2022
Dear Celia, Thank you so much for your comment.We will share it with the reception team.We wish to see you again !Best regards

10/10 Excellent

Chamindra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Polite and helpful staff. Spacious rooms. Thanks
Stayed 1 night in Sep 2022
Response from Katia on 12 Sept 2022
Bonjour Chamindra,Merci pour avoir pris le temps de nous laisser votre avis et ce commentaire. Nous sommes ravis de savoir que vous avez bien profité de votre séjour chez nous.A très bientot. L'équipe Ténéo Bordeaux Saint Jean.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness
Very nice hotel Air conditioning needed for the hot weather Very nice and helpful ladys working at the desk
Stayed 6 nights in Jul 2022
Response from Night on 15 Aug 2022
Thanks a lot for your comment. We are aware of the issue with the A/C, we are sorry for that. The ladies at the front desk are very thankful for your appreciation. We look forward to see you again !

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, room comfort
Comfortable basic hotel
Comfortable stay and good location but very basic.
Stayed 3 nights in Mar 2022

10/10 Excellent

david

Liked: Cleanliness, room comfort
great value
Good value, clean ,spacious apartment.
Stayed 2 nights in Feb 2022

6/10 Okay

Carol

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Celine, Manchester

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is really well located just under 15 minutes walk from the city center. And the train station is under 10 minutes walk. You have a bakery just outside the hotel so its perfect for a short stay. The apartments are spacious (were a family of four) and the bed were amazingly comfy.
Stayed 1 night in Aug 2020
Response from Maéva on 1 Sept 2020
Thank you very much for this coment Celine, we hope to see you very soon. Thanks, Maéva

6/10 Okay

Verified traveller

Business traveller
I booked this property for its proximity to the train station - that was great. Lots of construction on the streets made it challenging to navigate with a suitcase, room was much older and less nice than photos, kitchenette was as described. Neighbourhood doesn’t feel the safest with some drunks and homeless, but location is great for hoping on the metro or walking into historic downtown
Stayed 4 nights in Nov 2019

2/10 Terrible

Ersin

Business traveller, Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
worst experience.
I am a traveler and going around the world every week. it’s the worst hotel I have ever stayed. Receptionist was really rude. We arrived to hotel. Our baby was crying and I told receptionist that “let my wife and the baby to the room and I will come back and finish the procedure(payment). I even told her that keep my credit card with you but she didn’t accept that. We had problem with the heating. I asked help but “she said “if it is not working they didn’t open it”. I can tell a lot of things about this property but I will definitely not stay here again and don’t recommend this property at all.
Stayed 3 nights in Oct 2019

10/10 Excellent

Alisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

2/10 Terrible

Theresa, Canada

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
DO NOT book here - this property is NOT safe!!! Women beware! I wish I could give this hotel a good review. Honestly my room was great (I booked a single room with private bathroom). It suited my needs perfectly. BUT - after the incident that occurred, I was terrified and can never recommend this place. My room was broken into overnight - someone entered my room while I slept!!! - my purse was taken, ransacked, valuables taken, and thrown into the closet by the front door. This is the stuff of nightmares and horror movies, esp for a single woman! I didn't realize it until the morning when I couldn't find my purse and panicked - then panicked even more when I realized I'd been robbed! I was very shaken up and scared, knowing that it could have been so much worse (I could have been raped or murdered!!!) When I went to the front desk to report this, they said they don't have security cameras in the hallway (only the lobby), and that "I could call the police if I wanted to." I was also offered a coffee to help "calm me down." I was so upset I left immediately and got out of the city. The doors on the rooms are key entry (no deadbolt, no key card) and the lobby stays open until 9pm. So it could have been another guest, a local in the area that knew of the hotel's security flaws, or a hotel employee. It would have to have been someone that knew the hotel room layout, that I was a woman travelling alone, and that I had gone to bed for the night. So creepy!!!
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

William

Liked: Cleanliness
Stayed 3 nights in Sep 2019

8/10 Good

Mladen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, simple place near the train station.
Simple but clean and Anika at the reception helped us to get oriented and to find good places to go.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities
No soap, no shampoo. minimal towels. room was tired looking
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Insatisfait
Cafard dans la chambre, pas de climatisation avec 42 degrés, clim à l'accueil mais pas dans les chambres et aucun geste commercial n'a été proposé
Stayed 1 night in Jul 2019

4/10 Poor

Timothy

Disliked: Staff & service, property conditions & facilities
Wouldn't stay at this place again.
Experience was not-so-good. We booked this location as the bus from the airport went to the train station and we were getting a train next morning. The apartment was a manageable walk from the station but the neighborhood seems a bit suspect. We notified the managers when we booked of the time we would be arriving but when we got there the front door was locked and we hadn't received any email to say this would be the case. A friendly tenant of the building helped us by letting us into the reception area and rang the phone number on the door and we got into the apartment eventually. When we asked the manager next morning why we weren't notified about the closing of the desk we were told they didn't have our email address - if this is the case then there is a BIG problem with the hotels.com booking system. No apology was given as the manager didn't seem to care. The apartment was a reasonable size and had an adequate kitchen/kitchenware. The lighting was inadequate and very dull - looked like low wattage bulbs were used to cut the running costs. It seems some of the apartment are rented to long term tenants. Wouldn't stay at this place again.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Great location 5-6 min from the train station.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unacceptable
It is unbelievable that there is no hairdryer in every room and clients should borrow it from the front desk if necessary. However, it is ridiculously that passport must be left at the front desk until the hairdryer is returned.
Stayed 4 nights in May 2019

6/10 Okay

PORTIA SHEVON

Worst stay ever
Having had a smelly room for 6 days with no WiFi. . At check out Sunday I ask the Lady to use the toilet i was told I couldn't use the toilet downstairs because it wasn't working. . The idea that people pay money to stay in a place and can't use the toilet is something I have never experienced before. ..
Stayed 1 night in May 2019

6/10 Okay

PORTIA SHEVON

Liked: Staff & service
Okay
I like staying here when ever am in bordeaux But this time I was very disappointed with the room i was given smelly bathroom and 6 days no WiFi in the room which was really annoying. ..had to go outside or downstairs to get wifi.
Stayed 4 nights in May 2019

8/10 Good

Mr

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central with good transport links. The kitchette was a great advantage for a young family.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
We arrived at 12:30 after hours and hours of travel. We had all our luggage. They were closed for lunch 12 - 2 and wouldn't let us check in. We had to sit in the lobby for an hour and a half. Who does this?
Stayed 4 nights in Mar 2019

10/10 Excellent

FRANCISCO

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toulouse
The location is great, the staff was great and the room was very nice.
Stayed 4 nights in Oct 2018

8/10 Good

Linda, Asheville, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hospitality. Felt like home. Took great care to make our stay memorable and stress-free. Room adequate. Bed comfortable. Great location.
Stayed 3 nights in Sep 2018

8/10 Good

Patrice

good location for moving around.
Excellent location as it is very convenient to move all around. Not luxury at all just as any location close to a main train station. Staff was friendly enough. As these are apartments if you want to stay there for more than a couple of days you will need to take care of your own cleaning. Soap, shampoo etc are not refurbished daily.
Stayed 3 nights in Sep 2018