Family Hotels & Resorts in Bonbeach from AU$120

"Nice hotel staff very good"

"No complaints, position, staff, and food and drink A1"

"Breakfast buffet was excellent lots of choice. Evening meal was delicious in fact the best meal awe had in Melbourne. Apartment was spacious with everything we needed "

"The room is old and smells like old wet furniture. I must I still did not mind as we were out most of the times and staff at reception were really good and helpful. However, on our last day, we spotted a rat coming out near the fridge in the midnight, this was spotted by my partner and she was extremely scared and disgusted, as we had our clothes placed in the cabinet near the fridge. We did not go to report immediately as it was too late and we were very tired and were checking out at 11 in the morning. I have reported this to the reception while checking out, he was kind enough to acknowledge my concern and even provide a carpark waiver, however, I feel this incident has made us feel so disgusted and it shouldn’t happen on a holiday."

"The air conditioning was not working. A little fan was provided. They should have discounted the room rate. But, only "Sorry""

"The room I booked (twin) wasn’t available in check in The room and the overall hotel has become dirt over the last 18 months. I ordered a drink from room service and it took over an hour and wasn’t as the menu described. The bottle of wine that is part of my membership wasn’t available. Think that’s the last stay "

"Room not very clean and had a bad smell. The pool was locked every time I tried to visit (3-4 attempts). Other than that, it was fine"

"Everything went well until breakfast! I’m let took 25 mins to get to the table! Pastries were so dry I couldn’t even cut them with a knife! Inedible! As were the friands - eggs (easy over) ordered were perfect. The fresh fruit was great as were the toast selections. Coffee was good - room and service dest staff were great - no complaints there at all. "

"In no world is this a 5 star hotel. It was a bit run down and cleanliness could definitely be improved. I would have been ok with it as-is as a 3 star hotel, but with the expectation of 5 stars, it was disappointing. "