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Aparthotel

Hotel Lugano Suites

5.0 star property

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Experience luxury at Hotel Lugano Suites, where you can unwind with a breakfast buffet, relax in the sauna or steam room, and rejuvenate with aromatherapy or a massage. With free in-room WiFi, on-site car rentals, and dry cleaning services nearby Colombia Stock Exchange and Andino Shopping Center.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Kitchen
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 60000 per pet, per night
Service animals are welcome
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available.
Cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 45000 per vehicle (one way)
  • Pet fee: COP 60000 per pet, per night
  • Cots (infant beds) are available for an additional fee
  • Rollaway beds are available for an additional fee
  • Facilities fee: COP 7000 per person, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is Hotel Lugano Suites pet-friendly?

Yes, pets are allowed at this property. There's a fee of COP 60000 per pet, per night.

How much is parking at Hotel Lugano Suites?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Lugano Suites?

Check-in start time: 3 PM; check-in end time: 3 PM.

What time is check-out at Hotel Lugano Suites?

Checkout is at 1 PM.

Does Hotel Lugano Suites provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of COP 45000 per vehicle applies.

Where is Hotel Lugano Suites located?

Located in Chapinero, this luxury aparthotel is within a 10-minute walk of Colombia Stock Exchange and Avenida Chile Shopping Center. Andino Shopping Center is 1.1 mi (1.8 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

9.4

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 93 out of 152 reviews
Rating 8 - Good. 45 out of 152 reviews
Rating 6 - Okay. 9 out of 152 reviews
Rating 4 - Poor. 3 out of 152 reviews
Rating 2 - Terrible. 2 out of 152 reviews

Reviews

Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great area of Bogota

Amazing place... and neighborhood of Bogota. Many great cafes and restaurants. I would recommend to anyone traveling to the area.
Stayed 3 nights in Mar 2020
Verified

8/10 Good

sigfridus F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, great service.

Nice rooms, GREAT service. ALL employees were very friendly. Fantastic location in nice area with great restaurants. After dark, only take taxis to where you want to go. Matrassen need to be renewed!
Stayed 11 nights in Feb 2020
Verified

8/10 Good

Siva A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel. Nice staff. Central location.

They didn’t have a room for me the first night. So they booked an airport pickup for me - which was very nice of them. They arranged for me to stay at BH Rosario hotel for that one night. The breakfast is good at this hotel. The staff is nice and kind. We had one loud neighbor during our stay. But otherwise the room was good. Another thing about Bogota is that the toilets don’t flush as well as they do in the states.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general muy buen servicio y atención. El restaurante excelente, los servicios del baño turco. Las habitaciones muy comodas. Lo que no gusto es que cobren el agua de la habitación y el cafe
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and very quick to help with anything. Would definitely stay there again
Stayed 4 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Buen servicio, buen localizado, las almohadas pueden mejorar.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Gaston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was wonderful and the staff was great
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the difference, professional and pleasant. Good location, great breakfast, green juice amazing, great bed and shower.
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

LuisM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service, value/price was great, personnel very kind
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Excelente ubicación, servicio y calidad. Buena relación precio-prestacion
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Cait

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious suites. Staff was friendly. Neighborhood was great, but unfortunately everything in the area was closed because it was a holiday.
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel propre mais autant ils contrôlent les entrées et sorties pas du control dans ce qui se passe à l’intérieur. De la musique à fond dans les chambres voisines jusqu’au petit matin. Et à nouveau au petit matin. Des gens qui crient dans les couloirs ... horrible. Dit à l’accueil mais rien n’a été fait.
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful stay

This hotel is a hidden jewel. Well situated in the Chapinero district. It is located off the busy 7th avenue. The district is beautiful. Breakfast is very very nice and delicious. We really lucked out.
Stayed 5 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel in great location.

Nice hotel with great breakfast buffet. Location is amazing. Our bathroom was a bit odd, shower doors let the water escape so we had to use towels to keep from flooding. Also, toiletries in bathroom are minimum.
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Over the top customer service!

The hotel went well above expectation to make sure we had everything we needed. They messaged prior to the stay to ask what type pillows we wanted, if we wanted a heater, and other special requests. In addition, once I mentioned it was my husband's birthday, the decorated the room with flowers, balloons, wine, fruits, and cake for a minimal charge. Very attentive to our needs throughout stay. Would stay here again.
Stayed 4 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It takes too much time to have hot water in shower room. It’s the only concern I had.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente trato. Completamente personalizado
Stayed 3 nights in Jul 2019
Verified

10/10 Excellent

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal para trabajo

Hotel ideal para estancias grandes, buen servicio, restauración buena y zona tranquila.
Stayed 5 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención.
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue is the quality of room’s couch: really uncomfortable...
Stayed 5 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy bien la ubicación y el hotel, el servicio fue muy bueno
Stayed 1 night in Apr 2019
Verified

8/10 Good

LuisBarrenech

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything Nice! Well located Just, I couldn't change money at front desk
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

mamiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

滞在について

パスポートを盗まれ再発行のためにコロンビア日本大使館の近くのこのホテルに宿泊させてもらいました。部屋は大きく細かいところまで掃除が行き届いていました。周辺の治安は比較的安全です。パスポートの発行に関してスタッフの方が仕事があるのに関わらず親身に手伝ってくださいました。
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious; it was the size of an apartment. The breakfast buffet was excellent. The front desk staff were very helpful.
Stayed 3 nights in Mar 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
the only point which I disappointed is the person at the check-out time. Based on the web-site, my understanding is that the check-out time is 13:00. However, the reception person asked me what time I checked-out even though it was 11:30 and also his face and tone was so impolite. And also when I checked-out the hotel, he did not make his smile. Without him, this hotel is good but I will not stay this hotel again because of him
Stayed 4 nights in Mar 2019