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Reviews of Casa Dann Carlton Hotel & Spa

4.5 out of 5
Casa Dann Carlton Hotel & Spa
Calle 93B N° 19-44, Bogotá, Distrito Capital

Reviews

9.2

Wonderful

Rating 10 - Excellent. 719 out of 1001 reviews" "
Rating 8 - Good. 168 out of 1001 reviews" "
Rating 6 - Okay. 49 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Myriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds need an upgrade, the bottom is coming off. It is a very nice hotel, second time going to this hotel. Wet areas are great. It should have more food options and offer more typical food other than Ajiaco. The staff is very nice and helpful.
Stayed 8 nights in Apr 2024
Response from Jheimy líder de servicio al cliente on 6 May 2024
Gracias por escogernos

10/10 Excellent

Alvaro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and location, clean. A little noisy
Stayed 2 nights in Apr 2024
Response from Jheimy líder de servicio al cliente on 6 May 2024
Gracias por escogernos

10/10 Excellent

Victor

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. One of my favorites
Stayed 1 night in Feb 2024

10/10 Excellent

IMFAPART, CAPE CORAL

Stayed 1 night in Apr 2024

10/10 Excellent

MAURICIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super safe
Stayed 2 nights in Mar 2024
Response from Jeimy líder de servicio al cliente on 16 Apr 2024
Bienvenido

10/10 Excellent

James

Business traveller
Very friendly staff.
Stayed 2 nights in Apr 2024
Response from Jeimy líder de servicio al cliente on 16 Apr 2024
Esperamos verle pronto

10/10 Excellent

Ariela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely adorable. Staff were super nice and their customer service was immaculate. Everything was walkable for example, restaurants, salons, and grocery stores. The bedroom was very spacious and the bed was comfortable.
Stayed 4 nights in Apr 2024
Response from Jeimy líder de service al cliente on 16 Apr 2024
So nice to service you

10/10 Excellent

Roxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have ever stayed at. Muy amables y muy serviciales y atentos. Mi mama y yo volveremos pronto
Stayed 4 nights in Apr 2024
Response from Jeimy líder de servicio al cliente on 16 Apr 2024
Esperamos verlas pronto

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jeimy líder de servicio al cliente on 16 Apr 2024
Esperamos verle pronto

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area, very attentive staff
Stayed 5 nights in Apr 2024
Response from Jeimy líder de servicio al cliente on 16 Apr 2024
Esperamos verle pronto

6/10 Okay

ANGELA, GARNER

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Jeimy líder de servicio al cliente on 16 Apr 2024
Gracias por escogernos

6/10 Okay

Rosa

Cambio de habitación porque no el aire acondicionado no funcionaba.
Stayed 4 nights in Mar 2024
Response from Jeimy líder de servicio al cliente on 16 Apr 2024
Gracias por escogernos

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub were amazing. Plus had a really good breakfast buffet
Stayed 9 nights in Feb 2024
Response from Jeimy líder de servicio al cliente on 1 Apr 2024
Esperamos verte de nuevo en nuestro hotel

10/10 Excellent

BREYRA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto, staff muy agradable. Servicio de comida al cuarto fue excelente, parking comodo, utiluzamos hasta el lavado de ropa y todo fue excelente. Lo unico fue que nuestro cuarto el aire acondicionado se apagaba solo, y precia cuando queria. Pase un calor algunas noches.
Stayed 8 nights in Mar 2024
Response from Líder servicio al cliente on 1 Apr 2024
Esperamos verte de nuevo en nuestro hotel

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff. Breakfast was excellent. My only concern was the noise from the street. My room was at the second floor of the building. Maybe higher floors won't have this problem.
Stayed 2 nights in Mar 2024
Response from Jeimy líder de servicio al cliente on 1 Apr 2024
Esperamos verte de nuevo en nuestro hotel

10/10 Excellent

ANIBEL, Cape Coralf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jeimy líder de servicio al cliente on 1 Apr 2024
Esperamos verte de nuevo en nuestro hotel

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Besides being a good hotel to stay, it’s also very close to high end mall andino and excellent a restaurants
Stayed 2 nights in Mar 2024
Response from Jeimy líder de servicio al cliente on 1 Apr 2024
Esperamos verte de nuevo en nuestro hotel

2/10 Terrible

Brian, North Wildwood

Stayed 3 nights in Mar 2024

10/10 Excellent

Caresse Sarine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jheimy Lider servicio al cliente on 20 Mar 2024
Gracias por escogernos Esperamos verlos pronto

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Santiago makes the best pina colada’s
Stayed 3 nights in Feb 2024
Response from Líder de servicio al cliente on 20 Mar 2024
Gracias por escogernos Esperamos verlos pronto

4/10 Poor

Amela

Stayed 7 nights in Mar 2024

10/10 Excellent

Victor

Stayed 1 night in Mar 2024
Response from Jeimy líder de servicio al cliente on 16 Apr 2024
Esperamos verte pronto

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel, staff was awesome.
Stayed 2 nights in Mar 2024
Response from Jheimy líder de servicio al cliente on 20 Mar 2024
Gracias por escogernos Esperamos verlos pronto

10/10 Excellent

Jean Rico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A***** and recommended
Stayed 3 nights in Mar 2024
Response from Jheimy Líder servicio al cliente on 6 Mar 2024
Gracias por escogernos. Esperamos verlo prontamente

10/10 Excellent

Nilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jheimy líder de servicio al cliente on 6 Mar 2024
Gracias por escogernos. Esperamos verlo prontamente

10/10 Excellent

juan

Stayed 1 night in Feb 2024
Response from Jeimy líder de servicio al cliente on 1 Apr 2024
Esperamos verte de nuevo en nuestro hotel

8/10 Good

Marco

Stayed 1 night in Feb 2024
Response from Jheimy Lider de Servicio al Cliente on 7 Feb 2024
Agradecemos sinceramente su retroalimentación sobre su reciente estancia en nuestro establecimiento.

10/10 Excellent

Daniela

Liked: Cleanliness
Aunque tuvimos problemas en la recepción por no traer los pasaportes sino solo los ID de nuestros paises de residencia y nos cobraron impuestos colombianos pudimos olvidar este impase al recibir una atencion excelente por parte del resto del personal de servicio, tanto en la cena de San Silvestre como en el desayuno.
Stayed 1 night in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on 7 Feb 2024
Agradecemos sinceramente su retroalimentación sobre su reciente estancia en nuestro establecimiento.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Muchos inconvenientes
Buena ubicacion, conserjes y botones amables y serviciales. Personal de recepcion promedio, no dan informacion clara, para solución de problemas. Desayuno completo, variado y de buen sabor.
Stayed 4 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on 7 Feb 2024
Agradecemos sinceramente su retroalimentación sobre su reciente estancia en nuestro establecimiento.

10/10 Excellent

michael, FORT LAUDERDALE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super friendly staff...clean,safe,5 stars
Stayed 3 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on 7 Feb 2024
Agradecemos sinceramente su retroalimentación sobre su reciente estancia en nuestro establecimiento.

10/10 Excellent

Rubensley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was amazing, this is our second time here at the hotel and we do not have any complaints
Stayed 3 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on 7 Feb 2024
Agradecemos sinceramente su retroalimentación sobre su reciente estancia en nuestro establecimiento.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on 6 Feb 2024
Me alegra saber que su estadía en nuestro lugar fue satisfactoria. Agradecemos sus comentarios positivos sobre nuestras habitaciones

10/10 Excellent

CHRISTINE

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on 22 Jan 2024
Valoramos el tiempo que se ha tomado para evaluarnos. sus comentarios y valoración motivan nuestra labor diaria. Le esperamos en una próxima oportunidad, está es su casa en Bogota, la de su familia, amigos y referidosSera un placer recibirlos en nuestro Hotel

6/10 Okay

Pierre

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioning purposely doesn’t work to save on energy costs.
Stayed 2 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on 22 Jan 2024
Agradezco de antemano que nos haya escogido para hospedarse en esta maravillosa ciudad. Nos alegra que el establecimiento haya cumplido con sus expectativas, esperamos verlo nuevamente en nuestras instalaciones..Sin embargo le agradecemos por notificarnos sus inquietudes esos nos hace identificar internamente nuestras falencias como establecimiento y neutralizarlas desde la raiz para ofrecerles una mejor estadía.

10/10 Excellent

Eric, Key Colony Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy, great personel, pool was fabulous
Stayed 2 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on 22 Jan 2024
Agradezco de antemano que nos haya escogido para hospedarse en esta maravillosa ciudad. Nos alegra que el establecimiento halla cumplido con sus expectativas, esperamos verlo nuevamente en nuestras instalaciones..Sin embargo le agradecemos por notificarnos sus inquietudes esos nos hace identificar internamente nuestras falencias como establecimiento y neutralizarlas desde la raiz para ofrecerles una mejor estadía.

2/10 Terrible

Augusto

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i have stayed here possibly 50x and ihave always had a good stay , but this time i have to be honest , the place was under renovation , they would work in the middle of the night you could hear hammering , tools etc , the spa was closed , the lobby was a mess at times, and the best and funniest I always give me credit card at arrival and for some unforseen reason the person at reception did not open an account for expenses against my credit card , so last night I ate a 40 dollar dinner and after signing to my room the server chased me into the elevator and told me I did not have an open account and i had to pay for the dinner , I was one humiliated and two furious and embarrassed for him, anyways gave my card to reception told them i needed to speak to a manager ( still waiting ) bottom line and unfortunately I can never stay here again
Stayed 3 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on 16 Jan 2024
Cordial Saludo! Muchas gracias por sus comentarios, valoramos el tiempo que se ha tomado para evaluarnos, sus comentarios se han comunicado a nuestro departamento de calidad, quienes están revisando y trabajando en cada detalle de sus comentarios para dar solución. Agradecemos su estadía en el hotel. Sin embargo le agradecemos por notificarnos sus inquietudes esos nos hace identificar internamente nuestras falencias como establecimiento y neutralizarlas desde la raiz para ofrecerles una mejor estadía.

2/10 Terrible

John

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on 16 Jan 2024
Buenas TardesPor favor Sr John quedamos atentos a escuchar detalladamente su experiencia con nosotros y encontrar oportunidades de mejora.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa and professional therapeutic massages. Tasty breakfast included. Large room.
Stayed 4 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on 16 Jan 2024
Buen día. Reciba de parte del Hotel un fraternal saludo. Valoramos el tiempo que se ha tomado para evaluarnos. sus comentarios y valoración motivan nuestra labor diaria. Le esperamos en una próxima oportunidad, está es su casa en Bogota, la de su familia, amigos y referidosSera un placer recibirlos

10/10 Excellent

Link

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, beautiful modern & spacious rooms
Stayed 1 night in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on 16 Jan 2024
Buen día. Reciba de parte del Hotel un fraternal saludo. Valoramos el tiempo que se ha tomado para evaluarnos. sus comentarios y valoración motivan nuestra labor diaria. Le esperamos en una próxima oportunidad, está es su casa en Bogota, la de su familia, amigos y referidosSera un placer recibirlos

6/10 Okay

Indra

Travelled with family
Stayed 2 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on 27 Dec 2023
Agradecemos su visita, por favor si nos puede dar mas detalles de su estadía, para de este modo mejorar su experiencia.

10/10 Excellent

anne h

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on 27 Dec 2023
Gracias por visitarnos, esperamos poder atenderlo nuevamente. Bienvenidos

10/10 Excellent

John D

Stayed 3 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on 27 Dec 2023
Gracias por visitarnos, esperamos poder atenderlo nuevamente. Bienvenidos

10/10 Excellent

Alirio

Stayed 1 night in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on 27 Dec 2023
Gracias por visitarnos, esperamos poder atenderlo nuevamente. Bienvenidos

10/10 Excellent

Netzahualcoyotl

Stayed 2 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on 27 Dec 2023
Gracias por visitarnos, esperamos poder atenderlo nuevamente. Bienvenidos

10/10 Excellent

Victor

Stayed 1 night in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on 16 Jan 2024
Buen día. Reciba de parte del Hotel un fraternal saludo. Valoramos el tiempo que se ha tomado para evaluarnos. sus comentarios y valoración motivan nuestra labor diaria. Le esperamos en una próxima oportunidad, está es su casa en Bogota, la de su familia, amigos y referidosSera un placer recibirlos

10/10 Excellent

Gustavo

Stayed 2 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on 27 Dec 2023
Gracias por visitarnos, esperamos poder atenderlo nuevamente. Bienvenidos

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Amazing customer service!! Always ready to help and super friendly staff. I left my passport in the hotel room and they send it via
Stayed 4 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on 20 Dec 2023
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience during your stay with us.

8/10 Good

Kristof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but they can work on some details..
Great spa. Good service. Kind people. Good breaksfast. Good area... But.. in the toilet of the reception area one door cannot close and the other toilet did not have a door even! Unacceptable for a five star hotel!
Stayed 8 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on 28 Dec 2023
Estimado HuespedGracias por elegirnos y por tomarse el tiempo de calificarnos.Me alegra saber que su experiencia con nosotros fue satisfactoria y memorable.Saludos,Líder de Servicio al cliente

8/10 Good

BUILD

Stayed 5 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on 28 Dec 2023
Estimado HuespedGracias por elegirnos y por tomarse el tiempo de calificarnos.Me alegra saber que su experiencia con nosotros fue satisfactoria y memorable.Saludos,Líder de Servicio al cliente

10/10 Excellent

Glaucia

Stayed 3 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on 27 Dec 2023
BienvenidosEsperamos poder recibirlos en nuestros hoteles Dann proximamente.