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"Housekeeping half cleaned the room behind the previous guest that stayed there, as there was hair that didn’t belong to either person in my party, and when they came and cleaned the room, they only turned one of the pillows over instead of replacing the covers/pillow cases."

"We never got to check in lol. At 1830 they still has no rooms clean. Large line waiting. We just canceled and left 😩 "

"The shower was filthy. There was hair everywhere. The drink machine in the lobby was broken so kids couldn’t get anything to drink during happy hour. Front desk staff member was rude to us when we told them our room key wasn’t working. She acted bothered by having to help us and demanded an ID. We couldn’t show ID because we just came back from the pool. She was rude and not someone who should be working at the front desk. "

"The property was clean and customer service was very good. We were expecting for the swimming pool to be open on a 92degree weather."

"Breakfast 10000/10, staff was nice but not overly friendly (no issues with them), rooms very clean. Pool wasn’t open, which we were aware of prior to staying. "

"Excellent staff, very well kept"

"I was disappointed with the breakfast it was not tended well and things were out often "

"Clean and modern room in a historical St Louis hotel. It’s been well maintained and remodeled and is in a great area near downtown. Nice touch for the GM to text daily and check on our stay!"

"The day I arrived I clearly showed I rented 2 separate rooms. Manager couldnt hlep me fix issue. I called hotel.com to fix problem. The agent kept calling front desk and they wouldnt answer. I tried to put the manager on the phone from my cell but manager denied. And told the agent to call the front desk. But hell they wouldnt answer it. I went to sit in the car till the agent finally spoke to them. Took 1 1/2 to resolve. Room had a big hole in the bed skirt. The bathroom shower knob pulls off. Shower handle didnt work. They came to clean room took all the towels and didnt replace. Worst experience I have ever had. Next time ill go down the road and pay them $788.00."