Black Hills Hotels, Grand Rapids

"The staff was friendly but no one was available to check us in when we arrived around 5:00pm. Had to wait about 10-15 minutes before the front desk person arrived. Cracks on the side entrance but there was a cone warning us. The molding in the bathroom needed an upgrade. The bed was nice and comfortable. The size of the room was good given that there were 2 queen beds. Neighbors were quiet. Slept well. The pool was good but no towels in the area. Had to go to the front desk after they said they would send it to the pool but never did. Overall it was ok but a lot different from our stay here a few years ago."

"I knew that breakfast was included with your stay when I booked the room, but I had no idea that a dinner buffet and 3 free drinks were included for the length of your stay as well. Very convenient. Would stay again."

"We had a problem with the heat working it would heat room then switch to ac and never heat again. Not much hot food for breakfast so we skipped that"

"It wasn’t horrible, but it was far from great. The rooms were unkept. Surfaces not wiped completely, some weird liquid stain on the wall by the bed & floors that were definitely not mopped, maybe(??) swept… The restaurant being closed was pretty disappointing, especially since breakfast is supposed to be included in the stay, if I’m not mistaken. A heads up during booking would have been greatly appreciated. Either way, a little less focus on the “already gorgeous” (as stated by an employee) restaurant & a ton more on the actual state of the building & its rooms would be my choice in suggestions. Though its conveniently located right off of the highway, staff was friendly, & the bed was pretty comfy… I can’t say that I’ll be back. Nor can I say I’d recommend this place, in its current state, to anyone I know. The potential is there, utilize it. "

"It was quiet."

"We enjoyed our stay, clean room, great breakfast and staff! "

"Excellent help from the staff "

"Great room, killer view and solid restaurant choices. "

"The entire hotel looked and smelled clean. The breakfast was great. "