Black Hills Hotels, Grand Rapids

"Very polite and helpful staff. Cleans room and areas in the hotel. "

"Great location, plenty of parking. Room was clean, hallways and elevator lobbies needed a good vacuuming. Nice to have a full size fridge in the room along with a microwave and two burner electric cooktop. Weird self checkout setup at 8 am, no safe drop box for keys."

"The room we got had torn carpet and we moved rooms and the same problem plus the toilet didn’t work, the lounge and outside patio were all closed plus the we didn’t get breakfast"

"Our stay was very enjoyable. The hotel is six years old but looked brand new. The staff was very friendly and accommodating. It took about 5-minutes to realize that the parking garage is actually a public garage next door however it looks brand new as well. My only complaint is that the coffee maker in the room makes a poor very small cup of coffee. Sadly, it a machine that you see a big celebrity being their spokesperson for. Not a good coffee maker G.C. "

"Very conveniently located!"

"The staff was friendly but no one was available to check us in when we arrived around 5:00pm. Had to wait about 10-15 minutes before the front desk person arrived. Cracks on the side entrance but there was a cone warning us. The molding in the bathroom needed an upgrade. The bed was nice and comfortable. The size of the room was good given that there were 2 queen beds. Neighbors were quiet. Slept well. The pool was good but no towels in the area. Had to go to the front desk after they said they would send it to the pool but never did. Overall it was ok but a lot different from our stay here a few years ago."

"We had a problem with the heat working it would heat room then switch to ac and never heat again. Not much hot food for breakfast so we skipped that"

"It was quiet."

"We enjoyed our stay, clean room, great breakfast and staff! "