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Reviews of voco St. John's Solihull, an IHG Hotel

4 out of 5
voco St. John's Solihull, an IHG Hotel
651 Warwick Road, Solihull, England

Reviews

7.8

Good

Rating 10 - Excellent. 371 out of 1002 reviews" "
Rating 8 - Good. 334 out of 1002 reviews" "
Rating 6 - Okay. 165 out of 1002 reviews" "
Rating 4 - Poor. 77 out of 1002 reviews" "
Rating 2 - Terrible. 55 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Subrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before I liked it so much I came back…. the staff are lovely. Lucy on reception deserves a special shout out!
Stayed 2 nights in May 2024
Response from Saleem Asghar on 22 May 2024
Dear Subrina,Thank you for taking the time to leave your review and the comments you have made, it was a pleasure to welcome you back here to voco St John's Solihull. I'm pleased to read you enjoyed your stay and we look forward to welcoming you back for another great stay!Kind RegardsSaleem AsgharDeputy General Manager

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly helpful staff. Spotlessly clean rooms and surrounding hotel areas. Very good breakfast choices.
Stayed 1 night in May 2024
Response from Saleem Asghar on 20 May 2024
Dear Elizabeth,Thank you for taking the time to share your positive feedback regarding your recent stay at voco St John's Solihull! We are thrilled to hear that our staff exceeded your expectations and that you rated your experience a perfect 5 out of 5. This achievement is a testament to the hard work and dedication of our entire team, and I will make sure to share your kind comments with them. Your feedback serves as great motivation for us to continue delivering exceptional service.Please rest assured that our team is always available to assist you and ensure your comfort and well-being.If you have any further suggestions or feedback that could enhance your future stays with us, please do not hesitate to share it with us. We are committed to continually improving our services and ensuring that each guest has a memorable experience.Thank you once again for choosing voco St John's Solihull. We look forward to welcoming you back for another amazing stay!Warm regards,Saleem AsgharDeputy General Manager

10/10 Excellent

Subrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended! I originally booked 2 nights and then added a further night. Good sized room, clean and convenient. Staff have been amazing!
Stayed 1 night in May 2024
Response from Saleem Asghar on 11 May 2024
Dear Subrina,Thank you for taking the time to leave your review and the comments you have made. I was particularly pleased to read your comments regarding our team members, these comments will of course be passed on to the wider team.Kind regardsSaleem Asghar Deputy General Manager

10/10 Excellent

Subrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with the most amazing staff! Special mentions for Florentina, Saleem, Juliet and Janice! Thank you so much for looking after us!!
Stayed 2 nights in May 2024
Response from Saleem Asghar on 10 May 2024
Dear Subrina,Thank you for thank you for taking the time to leave your review and the comments you have made. I am pleased to read your comments regarding our team members, these comments will of course be shared with the wider team. We look forward to welcoming you back in the near future.Kind RegardsSaleem AsgharDeputy General Manager

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfy bed outstanding facilities and food exceptionally clean 10 stars!
Stayed 1 night in Apr 2024
Response from voco St. John's Solihull on 29 Apr 2024
Dear AlannaThank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back in the near future

10/10 Excellent

Deborah, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from voco St. John's Solihull on 29 Apr 2024
Dear DeborahThank you for completing your star rating, we are delighted to hear that you enjoyed your stay with us and we look forward to welcoming back in the near future

10/10 Excellent

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Stayed 1 night in Apr 2024
Response from Saleem Asghar on 14 May 2024
Dear ?????????,Thank you for taking the time to leave your review, I'm pleased to see you enjoyed your stay here at voco St John's Solihull. We look forward to welcoming you back in the future for another great stay!Kind RegardsSaleem AsgharDeputy General Manager

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel including the room . Lovely breakfast.
Stayed 1 night in Apr 2024
Response from Saleem Asghar on 18 Apr 2024
Dear WendyThank you for taking the time to leave your review and the comments you have made. I am pleased to read you enjoyed your stay with us here at voco St John's Solihull and scored us a perfect 5 out of 5!. I do hope we are able to welcome you back in the near future.Kind RegardsSaleem AsgharDeputy General Manager

10/10 Excellent

LARA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent from the minute you arrive. The welcome from staff is exceptional. Rooms are decorated to a high standard and are spotless. The restaurant was fantastic. The gym and spa have all the necessary facilities. Definitely will be returning and thank all the staff for making the stay great
Stayed 1 night in Apr 2024
Response from Saleem Asghar on 15 Apr 2024
Dear Lara,Thank you for taking the time to leave your review and the comments you have made. I am pleased to read you enjoyed your stay here at voco St John's Solihull, I do hope we are able to welcome you back in the near future.Kind RegardsSaleem AsgharDeputy General Manager

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a warm welcome in the modern reception. Our room was spacious and seemed to have been recently refurbished. We ate in the restaurant on the first evening, where the food was well presented, a generous portion and very tasty. The food at breakfast was also plentiful and excellent, with a large selection to choose from.However the cafetière of coffee was served lukewarm. Although the bedroom was spacious, it was not particularly well designed, with limited wardrobe space and an extremely small basin, even though there was plenty of opportunity to create a better surround. The car park is a bonus; although there is a daily charge
Stayed 2 nights in Mar 2024
Response from Saleem Asghar on 4 Apr 2024
Dear AnnThank you for taking the time to leave your review and the comments you have made. I am pleased to read you enjoyed your stay here with us at voco St John's Solihull. Your comments in relation to the warm coffee will be fed back to our Food & Beverage team and corrective action implemented where required.Kind RegardsSaleem AsgharDeputy General Manager

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible stay! We were given room 251 which must of been positioned directly next to some sort or pump or A/C unit as we had no sleep all night from the noise! Shower area was filthy with mould in the grout lines of the tiles and around the silicone bead! There was no soap just and empty bottle immediately after check in! Restaurant wasn’t much better, ordered a sirloin steak which would the tough and full of gristle! Definitely wouldn’t recommend!
Stayed 1 night in Apr 2024
Response from Saleem Asghar on 4 Apr 2024
Dear Gary,Thank you for taking the time to leave your review and the comments you have made. I am sorry we did not meet your expectations on your previous visit. I was surprised to read the issues you encountered in room 251, this room has been occupied by 15 guests in the last 4 weeks. I would like to thank you for bringing this to our attention, our maintenance team will of course investigate and action any remedial works required. In reference to your experience in the restaurant please accept my apologies that the steak did not meet your expectations, I am sorry the team were not able to rectify this on the evening for you. I do hope this does not deter you from staying with us in the future as the experience you had is not indicative of the usual standards we provide.Kind RegardsSaleem AsgharDeputy General ManagerSaleem Asghar

10/10 Excellent

Ajay

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A very clean, modern hotel, very close to the shopping centre.
Stayed 1 night in Mar 2024
Response from Saleem Asghar on 1 Apr 2024
Dear Ajay,Thank you for taking the time to leave your review, I am pleased to read you enjoyed your stay here with us at voco St John's Solihull. I do hope we are able to welcome you back in the near future.Kind RegardsSaleem AsgharDeputy General Manager

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, welcoming staff. Good breakfast
Stayed 3 nights in Mar 2024
Response from Saleem Asghar on 20 May 2024
Dear Daniel,Thank you for taking the time to share your positive feedback regarding your recent stay at voco St John's Solihull! We are thrilled to hear that our staff exceeded your expectations and that you rated your experience a perfect 5 out of 5. This achievement is a testament to the hard work and dedication of our entire team, and I will make sure to share your kind comments with them. Your feedback serves as great motivation for us to continue delivering exceptional service.Please rest assured that our team is always available to assist you and ensure your comfort and well-being.If you have any further suggestions or feedback that could enhance your future stays with us, please do not hesitate to share it with us. We are committed to continually improving our services and ensuring that each guest has a memorable experience.Thank you once again for choosing voco St John's Solihull. We look forward to welcoming you back for another amazing stay!Warm regards,

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
We regularly stay at village hotels as they do good deals for families but this hotel came up with a similar price for a family room so we thought we’d give it a go. We were really impressed with the decor - very tasteful. Our room wasn’t ready when we arrived so we were given a complimentary drink at the bar while we waited. The Bar man was lovely and gave my daughters some tasty biscuits which was a really nice touch. When staff are good with kids it makes a huge difference to our experience. Our room didn’t take long and when we got the key we were so happy with the space- such a good family room. The bed (including the sofa bed) and bedding were extremely comfortable- so much so, I almost missed breakfast the best morning as I slept so well- I’m not a good sleeper so this is indicative of how good the bed was. Breakfast was lovely- good selection of fruit, cereals, pastries, juices and hot selection. All good quality so I’m glad I didn’t miss it completely. We went for a swim the day we left and staff were lovely there too. This was the only part of the hotel that wasn’t of a similar standard. It was a bit dated, not quite as clean feeling as the rest of the hotel but it didn’t matter and it wouldn’t put us off staying here again. We saw a painter in overalls so I think it’s getting updated gradually. All in all- great size family room, welcoming staff, comfortable beds, clean room, lovely breakfast, nice location! Great value for money- thank you for a lovely stay.
Stayed 1 night in Feb 2024
Response from Saleem Asghar on 20 Feb 2024
Dear Katherine,Thank you for you review and the comments you have made, I was pleased to read you enjoyed your stay at voco St John's Solihull & the team looked after you so well. Your comments will of course be shared with the rest of the team and I do hope we are able to welcome you back in the future.Kind RegardsSaleem AsgharDeputy General Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
Very good handy spot to stay
Stayed 2 nights in Feb 2024
Response from Saleem Asghar on 19 Feb 2024
Dear David,Thank you for your review, I am pleased to see you enjoyed your stay here with us here at voco St John's Solihull. I hope we are able to welcome you back in the near future.

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff make the difference
Hotels are hotels, however, your opinion changes rapidly when you get level of personal service provided by the ladies at reception, they were amazing, keep it up Ladies, look forward to seeing you all again!
Stayed 1 night in Feb 2024
Response from voco St. John's Solihull on 16 Feb 2024
Dear BrianThank you for your review, we are delighted to hear your comments and that you were so well looked after by the reception team. We look forward to welcoming you back for a future stay

10/10 Excellent

Sharon

Stayed 1 night in Feb 2024
Response from Saleem Asghar on 19 Feb 2024
Dear Sharon,Thank you for your review, I was pleased to see you enjoyed your stay here at voco St John's Solihull. I look forward to welcoming you back in the near future.Kind RegardsSaleem AsgharDeputy General Manager

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel, Super Staff
The whole stay was excellent from the amazing friendly and kind staff, to the luxury rooms. Also the bed was sooooo comfy. Definitely will be back for more business trips.
Stayed 1 night in Feb 2024
Response from Saleem Asghar on 14 Feb 2024
Dear Kevin,Thank you for your review and the comments you have made. I was pleased to read you enjoyed your stay and the team looked after you during your stay. I do hope we are able to welcome you back in the near future.Kind RegardsSaleem AsgharDeputy General Manager

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from voco St. John's Solihull on 12 Feb 2024
Dear TerryThank you for completing your star rating. We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the near future

4/10 Poor

C

Stayed 1 night in Feb 2024
Response from voco St. John's Solihull on 12 Feb 2024
Dear CThank you for completing your star rating. Please do make contact with us should you wish to discuss any elements of your stay that did not meet your expectations. We do hope we can welcome you back for a future stay.

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and stay
Lovely hotel, modern decor and great breakfast for the price. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from Saleem Asghar on 6 Feb 2024
Dear Aaron,Thank you for your review and the comments you have made, I was pleased to read you enjoyed your stay here at voco St John's. I do hope we can welcome you back in the near future.Kind regardsSaleem AsgharDeputy General Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VOCO ST JOHNS
again another excellent stay here .breakfast high quality .reception very helpful as the norm .
Stayed 1 night in Jan 2024
Response from Saleem Asghar on 2 Feb 2024
Dear Gary,Thank you for your review and the comments you have made, I was pleased to read you enjoyed your stay here at voco St John's, I do hope we can welcome you back in the near future.ThanksSaleem AsgharDeputy General Manager

6/10 Okay

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with very clean and new looking rooms. Internal noise travels though
Stayed 1 night in Jan 2024
Response from Saleem Asghar on 22 Jan 2024
Dear Carl Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay & the team looked after you so well. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Deborah, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with really comfortable bed and bedding. Convenient for town centre and very well priced.
Stayed 1 night in Jan 2024
Response from Saleem Asghar on 20 Jan 2024
Dear Deborah Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay & the team looked after you so well. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Mellani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast a nice clean rooms. Very nice and friendly front desk
Response from Saleem Asghar on 19 Jan 2024
Dear Mellani Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay & the team looked after you so well. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

James

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from voco St. John's Solihull on 19 Jan 2024
Dear JamesThank you for completing your star rating. We are delgihted that you enjoyed your stay and look forward to welcoming you back in the near future

10/10 Excellent

deborah

Stayed 1 night in Jan 2024
Response from Saleem Asghar on 10 Jan 2024
Dear Deborah Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay and the team looked after you so well, We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Nathan, Newcastle

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel very well appointed rooms and guest areas, pool and hot tub great. Check in not great asked for credit card details when checking in rather than pay on the terminal. Evening meal and breakfast excellent.
Stayed 1 night in Dec 2023
Response from Saleem Asghar on 30 Jan 2024
Dear Nathan,Thank you for your review and the comments you have made, I am pleased to read you enjoyed your stay. I look forward to welcoming you back in the near future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed hear before and was good as usual, staff always friendly and helpful
Stayed 3 nights in Dec 2023
Response from voco St. John's Solihull on 3 Jan 2024
Dear SarahThank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay again with us and we look forward to welcoming you back in the near future

2/10 Terrible

Neil

Stayed 1 night in Dec 2023
Response from voco St. John's Solihull on 3 Jan 2024
Dear NeilThank you for completing your star rating. We are sorry to see that on this occassion we did not meet your expectations. Please do make contact with us should there be anything we can assist you with. We do hope to have the opportunity to welcome you back in the future

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas
Receptionist was very nice and cheerful considering we checked in late on Christmas Day. Unfortunately we had to stay on the far side of the hotel as there were no double rooms available on the side where the amenities were. Fortunately we upgraded because of this. Room was clean and very comfortable with tea and coffee facilities along with iron and ironing board. Large ish tv on the wall though channels need updating. Bathroom was clean. We had a drink at the bar which was open until 2am. Prices were on the high side. We booked breakfast which is a buffet. Only scrambled eggs are available on the counter but you can get fried or poached on request.
Stayed 1 night in Dec 2023
Response from Saleem Asghar on 31 Dec 2023
Dear Philip Thank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back again in the near future

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from voco St. John's Solihull on 12 Feb 2024
Dear BrianThank you for completing your star rating. We are delighted to see that you enjoyed your stay and we look forward to welcoming you back in the near future

10/10 Excellent

Helen

Stayed 1 night in Dec 2023
Response from Saleem Asghar on 20 Dec 2023
Dear Helen,Thank you for completing your review and the comments you have made. I am pleased to read you enjoyed your stay and i look forward to welcoming you back to voco St John's in the future.Kind RegardsSaleem AsgharDeputy General Manager

4/10 Poor

danielle

Travelled with partner
Liked: Staff & service
Staff were good but we were not informed there was a Christmas event in the hotel. Our room was situated in the area of the building above the event and there was very loud music and noise until after midnight. Subsequently following this there were several people loudly entering their rooms on the floor we were staying on until around 3am. Sleep was poor due to this and couldn’t open a window due to noise. Would have liked to have been informed about the event as this would have impacted my decision to book a room at the hotel.
Stayed 1 night in Dec 2023
Response from Saleem Asghar on 20 Dec 2023
Dear Danielle,Thank you for completing your review and the comments you have made. Please accept my apologies for the issues you encountered during your previous stay. We do of course try to manage all of our guests throughout the year, upon investigating this I cannot see a report of noise issues on our night team log. I do hope this does not deter you from staying at voco St John's in the future.Kind RegardsSaleem AsgharDeputy General Manager

10/10 Excellent

Muhammad

Stayed 1 night in Dec 2023
Response from Saleem Asghar on 10 Jan 2024
Dear Muhammed Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay and the team looked after you so well, We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Daniel

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good for business trip
Hotel was in a good location and had excellent facilities. The room was a good size and bed comfortable. The floor wasn't the cleanest though and the bathroom a little run down. These were the only negatives though. Breakfast was good.
Stayed 1 night in Dec 2023
Response from Saleem Asghar on 11 Dec 2023
Dear Daniel Thank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back again in the near future

10/10 Excellent

Penny

Stayed 1 night in Dec 2023
Response from voco St. John's Solihull on 11 Dec 2023
Dear PennyThank you for your star rating. We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the near future

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The whole experience was amazing. Shanelle at check in was so lovely and took no time in getting me checked in swiftly. She was lovely and welcoming to me. I had a lovely stay for an NHS Christmas party. The room was amazing and the bed was so comfy, it was like sleeping on a cloud!
Stayed 1 night in Dec 2023
Response from Saleem Asghar on 11 Dec 2023
Dear Shane Thank you for completing your review and the comments you have made, I was pleased to read you enjoyed your stay, your comments will of course be relayed back to the wider team. I do hope we are able to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Ronny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Saleem Asghar on 11 Dec 2023
Dear Ronny Thank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back again in the near future

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in Dec 2023
Response from Saleem Asghar on 5 Dec 2023
Dear Oliver Thank you for completing your review and the comments you have made, I was pleased to read you enjoyed your stay, your comments will of course be relayed back to the wider team. I do hope we are able to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great rooms and brilliant friendly staff. The leisure club is a bit of a let down compared to the rest of the hotel, a bit tired and in need of modernisation by comparison to the rest of the hotel. However, overall great value and I’d stay again.
Stayed 1 night in Dec 2023
Response from Saleem Asghar on 5 Dec 2023
Dear Kevin Thank you for completing your review and the comments you have made, I was pleased to read you enjoyed your stay, your comments will of course be relayed back to the wider team. I do hope we are able to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Habiba

Stayed 2 nights in Dec 2023
Response from Saleem Asghar on 5 Dec 2023
Dear Habiba Thank you for completing your review and the comments you have made, I was pleased to read you enjoyed your stay, your comments will of course be relayed back to the wider team. I do hope we are able to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Assim

Stayed 1 night in Dec 2023
Response from Saleem Asghar on 5 Dec 2023
Dear Assim Thank you for completing your review and the comments you have made, I was pleased to read you enjoyed your stay, your comments will of course be relayed back to the wider team. I do hope we are able to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Jackalyn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on 30 Nov 2023
Dear JackalynThank you for completing your star rating. We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the near future

10/10 Excellent

K

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was slow as they had a wedding party in but staff very friendly and efficient with great customer service. Room on the cold side when we first got there but was quickly sorted out. Lovely pool area and breakfast first class. Received text message from reception to see if things were ok and request for extra milk and coffee was dealt with quickly. Would recommend
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on 30 Nov 2023
Dear KThank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming back in the near future

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and amazing showers. I stayed when they had a function on and the staff especially in reception were inundated. However, they still managed to give you amazing service and make you feel as if you were the only guest in the hotel!!!
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on 30 Nov 2023
Dear BrianThank you for your amazing feedback, we are so pleased that the team looked after you. We look forward to welcoming you back in the near future

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on 20 Nov 2023
Dear AnonymousThank you for your star rating. We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the near future

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, perfect location. Staff friendly and helpful, bed very comfortable. Shame jacuzzi was out of order but other spa facilities brilliant
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on 20 Nov 2023
Dear MelanieThank you for your review, delighted to hear that you enjoyed your stay. Please accept our apologies for the poorly Jacuzzi, we hope to get this up and running very soon. We look forward to welcoming you back in the near future

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was spot on . Room was large and comfortable. Breakfast was very good .hotel close to centre so perfect location.
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on 20 Nov 2023
Dear GaryThank you for your review, delighted to hear that you enjoyed your stay with us and we very much look forward to welcoming you back in the near future

6/10 Okay

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely stay room had a few minor problems but that was dealt with from the manager and exchanged our room the manager was nothing but lovely to us and made us feel welcome
Stayed 2 nights in Nov 2023
Response from voco St. John's Solihull on 17 Nov 2023
Dear VickiThank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay and the manager was helpful. We do hope to welcome you back in the near future