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Reviews of The Arden Hotel & Leisure Club

3 out of 5
The Arden Hotel & Leisure Club
Coventry Road, Bickenhill, Solihull, England

Reviews

8.2

Very good

Rating 10 - Excellent. 446 out of 1011 reviews" "
Rating 8 - Good. 347 out of 1011 reviews" "
Rating 6 - Okay. 124 out of 1011 reviews" "
Rating 4 - Poor. 53 out of 1011 reviews" "
Rating 2 - Terrible. 41 out of 1011 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Convenient for a trip to the nec great parking room clean bed good but the hotel rooms and furniture are in need of updating. Very dated. No aircon the room was warm so opened the window which faced onto a busy and noiseless dual carriageway so didn’t get a good nights sleep. Maybe other rooms are better.
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly placed for resorts world arena. Food and bar service excellent.
Stayed 1 night in May 2024

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and facilities let down by the bathroom and no footpaths to the rear car park.
Stayed 1 night in May 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great convenient hotel for seeing live concerts at the NEC
Stayed 1 night in May 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really handy for resorts world only 5 min walk .hotel very nice staff very helpful and polite
Stayed 1 night in May 2024

10/10 Excellent

Lincoln

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five minutes walk for NEC
Stayed 1 night in May 2024

4/10 Poor

Stefan

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Came in for one night 2 rooms, 3 people. On arrival parking is more than adequate on site and the outside areas pleasant. The foyer is very clean and bright, modern looking. Staff on the desk were friendly and helpful. Unfortunately this is where it goes downhill. Our rooms were opposite each other which was great although the rooms are very dated, sockets not tightened to back boxes and move if you touch them, tv not working in one room, lights are touch and go and often flicker. The room on the front of the property by the main road absolutely stank of smoke. It was overbearing and putrid. As we were there for an event our friend said that's fine, we're on a tight timescale so she would just open the window and it'll be aired out by the time we get back from our show. How wrong were we. Room seems to have smoke ingrained into the furnishings despite having been aired 11 hours before returning. Room key then refused to work on one room. Fortunately the staff sorted that very quickly for us. The smokey room still stank when we left the following morning. Surely with such a pungent odour the hotel knew about it. This was complained about in the morning. Just to top off that particular room our friend noticed while packing up in the morning a large piece of bodily fluid smudged into the wall. Water pressure is extremely poor. Toilet flush buttons temperamental and hit and miss on working. Towels were rather rigid and horrible. Rooms are poorly insulated against noise.
Stayed 1 night in May 2024

8/10 Good

alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, always stop here
Stayed 1 night in May 2024

8/10 Good

amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5mins walk to nec, nice pool and jacuzzi. Only downside was the Resturant food was warm not hot but the service was really really slow and it was nearly empty so it wasn’t because they were full. Staff at reception were friendly
Stayed 2 nights in Apr 2024

8/10 Good

Albert, Stibbard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very smart hotel which is kept clean and tidy. It has a very nice bar, a restaurant and leisure club. I only used the bar but did eat there - the menu is very limited but fine for a bar. There is plenty of free parking and breakfast is available - I felt £14 was on the high side for what was an average breakfast. This isn't somewhere you'd stay for the scenery as it's surrounded by roads, railways and is right next to Birmingham Airport. I suspect the airport provides much of its business but, for me, the attraction was proximity to the NEC so I was very happy and comfortable at the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

FELIX

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel near the NEC Birmingham. Lovely staff. Only slight down side was the water pressure.
Stayed 2 nights in Apr 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to NEC
Stayed 1 night in Apr 2024

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but feels a little jaded in places - taps very old and look dated. Facilities and staff very nice. Booking with Expedia meant it was room only which I hadn’t realised so had to book breakfast as extra
Stayed 1 night in Apr 2024

6/10 Okay

Donna

Business traveller, Travelled with group
On arrival the staff was very friendly and accommodating. We went to our room. It looked a bit dated but clean ish. In the bathroom it was obvious that someone had urinated in the toilet with flushing it. No toilet roll holder. When showering the bath was not emptying. We phone reception and as it was at night we was told we would have to report it in the morning and wouldn’t be able to use it tonight. Fortunately we knew others staying in the hotel so we used their shower.
Stayed 1 night in Apr 2024

8/10 Good

Emma

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, staff brilliant and restaurant was lovely
Stayed 1 night in Apr 2024

10/10 Excellent

Samaira

Travelled with partner
Lovely stay nice clean towels and bedroom nice view had a comfortable stay with my husband
Stayed 1 night in Apr 2024

6/10 Okay

Lee

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Garth

Stayed 1 night in Mar 2024

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was a little dated and could use some modernisation and the breakfast was the same hotel breakfast you get everywhere, but overall was a great place to stay the staff were amazing and everything was on your doorstep
Stayed 2 nights in Mar 2024

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel & convenient for Resort Arena
Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Amenities
Great check in, friendly and informative staff throughout. Nice bar area, great location to walk to resorts world. Room was dated but clean and functional. Comfortable bed. Great value for money
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a concert at the Arena. Ten minute walk from there and close to the airport too. Clean and tidy room and the bar and restaurant were excellent. Drinks and food well priced (the beers in the Arena were twice the price) and comfortable seating added up to a good stay. Breakfast was well worth the price. Good food and plenty of it. Would definitely stay here again
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin, llanelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for a visit to the nec Reasonable prices at bar and restaurant
Stayed 1 night in Mar 2024

6/10 Okay

Sam

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robin

Travelled with family
We only stayed overnight to attend a concert, but we were very impressed with the hotel itself and the proximity to various music venues and shopping facilities.
Stayed 1 night in Mar 2024

6/10 Okay

Sarah-Jane

Travelled with partner
Disliked: Cleanliness
Much more dated than expected. Needed a good vacuum
Stayed 1 night in Mar 2024

6/10 Okay

Charlotte

Travelled with group
Disliked: Amenities, property conditions & facilities
The property is walking distance to the arena (5 mins) and free parking. The negative is the hotel is so warm, the corridors and bedrooms are boiling! The ‘aircon’ in the room doesn’t work and was extremely hot all night. Can’t open windows due to noise from the motorway. Would only recommend to stay here if you are visiting Resorts World and can handle a boiling hot bedroom
Stayed 1 night in Mar 2024

2/10 Terrible

tara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and my daughter stayed here as we was attending a concert at resorts world, it was only a short walk away, restaurants also near, our room was lovely and comfortable just right for our stay. We will definitely be back again soon. Thank you to the lovely staff also.
Stayed 1 night in Mar 2024

10/10 Excellent

Paige

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the NEC and very quiet. I was pleasantly surprised as we were visiting for Crufts.
Stayed 1 night in Mar 2024

8/10 Good

Graeme

Business traveller, Travelled with group
Liked: Staff & service
Fair price for a reasonably good hotel . Staff friendly and helpful. Breakfast food was good. Location to NEC is very good . Definitely be going back Latty
Stayed 1 night in Mar 2024

8/10 Good

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Annual trip, great location
Stayed 2 nights in Mar 2024

6/10 Okay

Rob

Very overpriced because crufts was on. Mostly ok for a budget hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gill

Stayed 1 night in Mar 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for staying near to Resort World Arena and international train station.
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Resorts World is fantastic and being in a quiet location. Food was delicious although having to pre-book afternoon tea was disappointing. Breakfast was one of the best hotel breakfasts I’ve ever had, great selection and very freshly made and tasted wonderful. Leisure facilities and rooms were very good. Would definitely recommend and will be staying here again in the future.
Stayed 1 night in Mar 2024

10/10 Excellent

Tatenda

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

4/10 Poor

David

Staff were great Very poor decor Paint and walls were terrible
Stayed 1 night in Feb 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect for access to nec and arena
Stayed 1 night in Feb 2024

10/10 Excellent

Sian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from nec (although clearer signage would help). Parking on site. Decent sized room. Friendly and welcoming staff. Breakfast spot on. Shame about the entrance and having to cross a slip lane (think this was due to roadworks but not sure)
Stayed 2 nights in Jan 2024
Response from Emma on 24 Feb 2024
Thank you for your kind review, we are glad you enjoyed your stay with us. The access to the hotel is via the slip road off the roundabout - not over the A45 The roadworks certainly don't help thoughThanks again

4/10 Poor

Damian

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are very dated and king size bed was a double. Dining area really good. Needs a very good update to rooms
Stayed 1 night in Feb 2024
Response from Reservations on 24 Feb 2024
Sorry you were disappointed with your stay - room 278 has a king size bed as do the majority of our bedrooms. We are in the process of decorating and renovating our rooms so I do hope you return in the future Kind regards

10/10 Excellent

Kayleigh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for the resorts arena, clean and comfortable, lovely staff
Stayed 1 night in Feb 2024

10/10 Excellent

Dean, Felixstowe

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ate in the restaurant and Food was typical hotel food, not stand out but nothing to complain at. Well maybe £3.50 for a slightly watery peppercorn sauce is a bit excessive, but the flavour was good! and would have preferred traditional chips or fries with the steak rather than the pont neuf potatoes(fancy for fancies sake! But good price food so value for money. However i definitely would point out he staff were outstanding. They are such an asset to your hotel. Friendly, efficient and really lovely service. Their were a highlight
Stayed 1 night in Feb 2024
Response from emma on 24 Feb 2024
Thank you for your kind review I will certainly pass on your comments to the team. Many Thanks

10/10 Excellent

Jan

Stayed 1 night in Feb 2024